Transcript - What is wrong with KM?

4:00 pm JohnReaves: Provocative topic! "What is wrong with KM?" #KMers
4:00 pm WeKnowMore: RT @swanwick: 5 mins to #KMers chat. Sorry we had a cancellation so no chat topic posted. I will be filling in. Topic: "What is wrong with KM?" #KMers
4:01 pm swanwick: @bpluskowski Heh, we'll try to keep it as positive as possible, but I know there is a lot of frustration even among the faithful. :) #KMers
4:02 pm mneff: #KMers chat on "What is wrong with KM?" - looking to identify opportunities and strategies for moving forward. #kmers
4:02 pm swanwick: {moderator}. Ok, folks, please intro yourselves. Also, how long have you been involved in #KM ? #KMers
4:03 pm mrjcleaver: RT @mneff: #KMers chat on "What is wrong with KM?" - looking to identify opportunities and strategies for moving forward. #kmers
4:03 pm jeffhester: Jeff Hester with Fluor. I've been directly involved in KM for 9 years. #KMers
4:04 pm JohnReaves: John Reaves, involved w/ innovation, marketing, content management, prod development, creativity #KMers
4:05 pm swanwick: Rob Swanwick here, I am a KM consultant and a web2.0 entrepreneur. I have been involved with #KM for about 10 years. #KMers
4:05 pm ananeves: RT @swanwick: Sorry no chat topic listed. We going to discuss "What is wrong with KM?" on #KMers
4:05 pm mneff: Mark Neff with CSC. Directly involved with KM for 15 years - indirectly my whole life. Participating from Evans, GA. #kmers
4:05 pm swanwick: @mrjcleaver Hi Martin, Good to have you on the chat. #KMers
4:06 pm ChiefExecMom: Theresa Sullivan with Bain & Company, in KM 8 years #KMers
4:06 pm atownley: Andrew Townley, Archistry Limited. Dipping into the topic, but active interest in KM & large-scale InfoSharing for last 6 yrs. #KMers
4:07 pm mrjcleaver: Intro to #KMers: Martin Cleaver - in KM since '01, building case & deploying wiki in Arthur Andersen. Toronto http://knowledgeworkers.org
4:07 pm swanwick: Hello Ana, Theresa, Mark, Andrew, John, and Jeff. Lots of regulars and even a few newbies. Fantastic!! #KMers
4:07 pm ananeves: Ana Neves, working in #KM for 10 yrs, both from inside the organisations (public and private) and from the outside as a consultant #KMers
4:07 pm stangarfield: Stan Garfield, Deloitte in Detroit, 14 years in KM #KMers
4:08 pm swanwick: @mrjcleaver Excellent. Using meetup as a wiki? #KMers
4:08 pm JohnReaves: Involved w/ #KM? In a broad sense, informally, for 30 years. #kmers
4:09 pm swanwick: First question coming up in a minute or so. Usually a few last min stragglers. #KMers
4:10 pm swanwick: {moderator} Q1: Why is #KM as a discipline not more widespread/popular than it is today? #KMers
4:10 pm rdatta: #KMers Raj Datta, at MindTree, India, been involved in KM full time for 7 years, and part time for an additional 3 years.
4:12 pm swanwick: @mrjcleaver Guess meetup starting to move more towards ning space. #KMers
4:12 pm rdatta: #KMers KM was too focused on content and document management and an intranet site deployment - met with mixed results in past
4:12 pm klowey22: @swanwick seems to me that km is widespread, we just dont always call it km.... thoughts? #KM #KMers
4:13 pm swanwick: RT {moderator} Q1: Why is #KM as a discipline not more widespread/popular than it is today? #KMers
4:13 pm bpluskowski: @swanwick -at risk of sounding like a broken record-#1 reason=overfocus on intangibles with no regard 2 creating tangible value 4 co #kmers
4:13 pm swanwick: @klowey22 That why I added "as a discipline". :) #KMers
4:13 pm rdatta: #KMers traditional KM promised too much and under delivered, had problems with people adoption
4:14 pm atownley: Q1: I think it's in large part to too much exposure to poor implementations that were hard to use when you really needed them #KMers
4:14 pm stangarfield: A few industries rely on KM (e.g., professional services). For others, it is a nice-to-have, but not viewed as essential. #KMers
4:14 pm ananeves: KM not as widespread as one would consider important to be, but agee with @klowey22 - sometimes we call it something different #KMers
4:14 pm swanwick: @bpluskowski Good point. Many KMers have spent so long getting away from tech, perhaps they also got away from implementation. #KMers
4:14 pm ChiefExecMom: Questionable KM benefits and budgets impact KM use. But how does it get popularity of something costly like business intelligence? #KMers
4:15 pm atownley: @swanwick yeah, but the name is hard to separate from the implementations in people's minds (as well as historically large budgets) #KMers
4:15 pm mrjcleaver: #kmers - @swanwick - meetups we run are in-person & conversation driven. Meetup's support of the specific processes we require is excellent.
4:16 pm swanwick: @ananeves I find that when it is not called #KM it is often very ad-hoc and far less than best practices. #KMers
4:16 pm atownley: @ChiefExecMom That's easy: perceived benefits are easier to quantify with BI than KM #KMers
4:16 pm rdatta: #KMers Many Business leaders don't understand KM and so don't know what to make of it;
4:16 pm klowey22: RT @ChiefExecMom: But how does it get popularity of something costly like business intelligence? #KMers > or quality or comms
4:16 pm ananeves: @rdatta traditional KM under delivered but mostly because it wasn't properly done - too much focus on IT & little strategy #KMers
4:16 pm JohnReaves: Formal #KM tools + methodologies over-formalized, academic, inconvenient? Informal #KM won out (web, search, email, etc.) #KMers
4:16 pm swanwick: @mrjcleaver Interesting. Similar goal with http://KMers.org Trying to blend synchronous and asynchronous. #KMers
4:17 pm jeffhester: Many KM implementations failed to live up to their promise, but IMO these KM failures focused more on tools than processes. #KMers
4:17 pm bpluskowski: @swanwick I also just think that people got over-obsessed with the academic pursuit of KM, & forgot that companies need 2 see results #kmers
4:18 pm swanwick: @bpluskowski Agreed. I think there is more of that than the history issue. #KMers
4:18 pm mneff: Because it is part of many disciplines. It produces results depending on the will and passion of the participants. #kmers
4:18 pm rdatta: #KMers Today, people feel more comfortable using the monickers "Collaboration" and "Enterprise 2.0" than KM
4:18 pm atownley: @JohnReaves But did it really "win" or is it just a lesser evil? I'd actually say the latter #KMers
4:18 pm jeffhester: Plus, the average person doesn't have a clue what KM means. #KMers
4:18 pm ananeves: @swanwick some organisations "do" KM under the name of organisational development or innovation #KMers
4:19 pm swanwick: Seems to be #KM theory is so broad and so academic that an implementation will never live up to the goals. #KMers
4:19 pm JohnReaves: @swanwick Yes, but are best practices better in practice? :) Or is informal where the ROE (return on effort) resides? #KMers
4:19 pm jeffhester: RT @rdatta: #KMers Today, people feel more comfortable using the monickers "Collaboration" and "Enterprise 2.0" than KM - So true! #KMers
4:19 pm rdatta: @jeffhester #KMers more importantly than process, they didn't focus on practices and culture; where's the human in all this?
4:19 pm swanwick: @jeffhester Why does the average person not understand? #KMers
4:19 pm ChiefExecMom: Change management is hard and KM requires exceptional change management - others note focus is usually elsewhere #KMers
4:20 pm klowey22: #kmers and, as we know, i think its hard to show results when you're mostly measuring intangibles or just one piece of a larger metric
4:20 pm swanwick: @rdatta Why do you think those monikers are more popular? #KMers
4:20 pm ananeves: and in fact, when working with organisations which do not yet have a KM programme, I usually tell them not to use the "KM" name #KMers
4:20 pm atownley: Absolutely! RT @jeffhester: Plus, the average person doesn't have a clue what KM means. #KMers
4:20 pm bpluskowski: @swanwick and #3,KMers couldn't agree on anything other than a VERY broad & ALL encompassing def of KM.They wanted 2 rule the world #kmers
4:20 pm JohnReaves: @atownley It may be the lesser good, but is it only evil in comparison to some less than attainable perfection? #KMers
4:20 pm swanwick: RT @ChiefExecMom: Change management is hard and KM requires exceptional change management - others note focus is usually elsewhere #KMers
4:20 pm mneff: Which is why you do not focus on the KM goal as a goal, instead you realize business or organizational goals through KM practices. #kmers
4:21 pm swanwick: @ChiefExecMom Can we do more iterative #KM to get around that problem? #KMers
4:21 pm jeffhester: @swanwick Never say never. But KM needs to deliver value to the "non-KMers." Tough when we use language they don't speak. #KMers
4:21 pm bpluskowski: That last one is something several subjects in the past have fallen victims to - but few as broad as KM in reach #kmers
4:21 pm swanwick: @bpluskowski LOL. Did they (we) even agree on the definition? #KMers
4:21 pm atownley: @ChiefExecMom You also generally don't see any immediate results, as well as being done "after the project", etc. #KMers
4:21 pm rdatta: #KMers people can relate to "Collaboration" better - they dont understand what managing knowledge means;
4:21 pm ananeves: KM started with strong links to knowledge capture before redundacies and IT spenditure - none of these built a strong case for KM #KMers
4:22 pm bpluskowski: @swanwick Not yet! #kmers
4:22 pm jeffhester: IMO, we need to speak their language. If that means E2.0 and collaboration, so be it. #KMers
4:22 pm swanwick: {Moderator} Q2: is part of the issue with #KM the type of people it attracts? (could get attacked for that Q) :) #KMers
4:22 pm rdatta: #KMers Enterprise 2.0 is better aligned to recent technology trends and buzz i.e. Web 2.0 and social software; hence more popular than KM
4:23 pm atownley: @JohnReaves I don't think so. I think we can do better, but need better, more integrated approach, and better tools #KMers
4:23 pm rdatta: RT @jeffhester: IMO, we need to speak their language. If that means E2.0 and collaboration, so be it. #KMers totally agree
4:23 pm ChiefExecMom: Yes! I don't say "Why KM Fails" but "How KM Evolves" RT @swanwick: Can we do more iterative #KM to get around that problem? #KMers
4:23 pm bpluskowski: @swanwick can even still see that lack of definition in the conversations today-Collab, Inno, Soc Med, Chnge Mgmt,-everything is KM! #kmers
4:23 pm swanwick: Q2: in other words is it a self fulfilling prophecy that spirals into theory and academia. #KMers
4:24 pm mneff: Q2 - interesting question. It could be. KMers are usually strategic thinkers and not as focused on operations or project management. #kmers
4:24 pm SimonDueckert: Interviews with Leif Edvinsson http://tinyurl.com/yc2o6ge #ncop #km #ic #kmers #ecic10
4:25 pm rdatta: @ananeves #KMers KM's traditional model was that of the industrial age and factories - didn't translate well into the knowledge economy
4:25 pm swanwick: @bpluskowski Q2: do the people who enjoy clarity of focus head out to those offshoots leaving the "purists" behind? #KMers
4:25 pm mneff: @bpluskowski Exactly, everything is KM or rather KM is part of everything. All have the need to generate knowledge in their area. #kmers
4:26 pm swanwick: @rdatta But neither did the web and it moved pretty quickly into web2.0 KM seems much slower to move. #KMers
4:26 pm ChiefExecMom: Q2. many KM people in our org are not widely known, creating mystery. I've proposed one should always be working in cafeteria #KMers
4:26 pm bpluskowski: @swanwick lol - might be one way to explain it. #kmers
4:26 pm atownley: Q2: Maybe due to the way the people attracted to KM tend to implement or relate to the rest of the organization... #KMers
4:26 pm rdatta: @swanwick #KMers great Q - thanks for asking. Short answer - Yes. Thought the key KM thought leaders are good, rest aren't so great.
4:26 pm JohnReaves: There are definitely people who are willing to dive into #KM-type complexities & those (still smart & strategic) who are not #KMers
4:27 pm atownley: Q2: Since already drank Kool-Aid, they know the story, but harder to build bridges to rest of org as mentioned before #KMers
4:27 pm bpluskowski: @mneff So maybe the answer is not that everything is KM, but rather that we are now in a K intensive world.K still resists "managing" #kmers
4:28 pm bpluskowski: @swanwick KM's popularity certainly brought out a lot of charlatans trying to jump on the bandwagon - they didn't help either #kmers
4:28 pm JohnReaves: Self-revelation time: I think of myself as a demi-geek, and it's the geek half that's interested in #KM :) #KMers
4:28 pm mneff: @bpluskowski Yes, the managing part is the sticky wicket. What you try to manage is obsolete before you have it categorized. #kmers
4:28 pm klowey22: may i ask, whats our thought as to the pros and cons of calling it 'collaboration'? #kmers
4:28 pm swanwick: @bpluskowski One would expect with the way the world is heading that #KM would be riding a wave. We're caught in the surf. #KMers
4:29 pm rdatta: @mneff #KMers agree. KM has to be grounded in theory but applicable in practice to yield results - difficult balancing act for most
4:29 pm mneff: Social media is popular because it allows people to create their own taxonomy with labels. Still not managed but easier to find. #kmers
4:29 pm atownley: Doesn't it revert back to first-principles definitions of D, I & K and how things move between the stages? Tacit vs. explicit #KMers
4:29 pm JohnReaves: @bpluskowski "K still resists managing" - Yes! and perhaps always will. Nature of K evolution to overflow categories? #KMers
4:30 pm swanwick: @JohnReaves If KMers are geeky natured and #KM requires so much change mangement...that seems like a big conflict. #KMers
4:30 pm swanwick: RT @bpluskowski: The problem though is that were still proclaiming KM as the water - we claim to be part of every wave #KMers
4:30 pm bpluskowski: @swanwick no one still understands what it is that KM does, can do, or can achieve for an org. #kmers
4:31 pm rdatta: @swanwick #KMers KM as a whole is much more complex and interdiscliplinary than Web 2.0, so more difficult to get there.
4:31 pm ChiefExecMom: @klowey22 I like collaboration as it implies real-time assistance, not databases, archives... Important today, don't worry ab tomrw #kmers
4:31 pm atownley: @mneff but there's still no good way to link the personal view to sets of shared views/definitions & that's the main rub #KMers
4:31 pm mneff: @bpluskowski I do not see that changing. If we say KM is just one wave, then it will go away when it hits the beach. KM will evolve. #kmers
4:32 pm ananeves: I couldn't care less what we call it! If orgs can find the k they need on time, if they can maximize the expertise of their people... #KMers
4:32 pm swanwick: {moderator} Lets get actionable Q3: what could KM be doing differently to improve the course? #KMers
4:32 pm bpluskowski: Unfortunately, it's not an issue that will ever get resolved in my view. #kmers
4:32 pm mneff: @atownley Agreed. Trying now to come up with sets of terms for communities so people can at least see overlaps in terms. #kmers
4:32 pm bpluskowski: KM is doomed to be obsolete as a subject, but learnings will live on in other topics. #kmers
4:32 pm atownley: @JohnReaves But categories are context-specific. They shift as your own perspective evolves and your community memebership changes #KMers
4:32 pm JohnReaves: @swanwick Definitely a conflict, change management needs great social skills, not my forte! #KMers
4:33 pm rdatta: RT @mneff: Collaboration is ok as a term but it is just one aspect of KM. Too simplistic to say they are equal. #kmers agreed
4:33 pm klowey22: RT @mneff: Collaboration is ok but just one aspect of KM. Too simplistic to say they are equal. > agreed - several 'missing' pieces #kmers
4:33 pm bpluskowski: We live in a K-World nowadays. KM was the core - but applied KM topics are where the action will always be going forward #kmers
4:33 pm ananeves: if an org has a KM team, I work w/ that. If org has IT team wanting to create an Intranet, I will infuse some KM practices into that #KMers
4:34 pm atownley: Back to the wave analogy, but it's the categories that are the waves: always evolving and changing. Tools don't handle this well #KMers
4:34 pm jeffhester: Q3 4 things: Speak their language. Tie KM to business strategy. Integrate with work process. Demonstrate WIIFM. #KMers
4:34 pm swanwick: @mneff OK, but a rallying cry helps just as it does with any corporate strategy. #KMers
4:34 pm rdatta: @bpluskowski maybe,maybe not. I think the same could have been said of the quality movement in its earlier yrs, and KM is complex #KMers
4:34 pm ananeves: @swanwick KM should be delivering results and promoting them as outcomes of good mgt practices (not calling them KM) #KMers
4:35 pm mneff: Make connections. Help people with needs find people with things that address those needs. Tease out strategy into real projects. #kmers
4:36 pm bpluskowski: @rdatta you think KM is still in its "early years"?? #kmers
4:36 pm swanwick: @ananeves But can't there also be a COI / COP for #KM ? #KMers
4:36 pm JohnReaves: @atownley "categories shift as perspective evolves & community changes" < Yes, often leaving K tools & disciplines behind! #KMers
4:36 pm klowey22: RT @ananeves: @swanwick KM should be delivering results and promoting them as outcomes of good mgt practices (not calling them KM) #kmers
4:36 pm rdatta: #KMers As Discipline, already on the right track with "Social" in spotlight; need more focus on knowledge creation and innovation.
4:36 pm jeffhester: @ananeves Yep. KM isn't that thing you do. It just helps you do it better. #KMers
4:36 pm atownley: Q3: More effort should be spent trying to manage the flow and changing nature of the K and less on the artifacts used to derive it #KMers
4:37 pm stangarfield: Q3: be really good at explaining the value of what is available and at readily delivering what people need to do their jobs better #KMers
4:37 pm ChiefExecMom: Q3 We have integrated with a larger initiative - the digital platform #kmers
4:37 pm rdatta: @bpluskowski #KMers Yes, Quality movement took decades to mature; KM is much more complex and inter discipinary.
4:37 pm swanwick: Often KMers try to go for low hanging KM fruit and then build on those successes. Is that improving name of #KM or just that leader? #KMers
4:38 pm swanwick: Most of the ideas have been about how individuals can do good #KM How does that feed back into the overall practice? #KMers
4:39 pm mneff: Be a good communicator. Too many good things happen that never see the light of day. Uncover them and let others know about them. #kmers
4:39 pm rdatta: #KMers bring in a better understanding of intangibles at the senior management and board room level.
4:39 pm bpluskowski: @rdatta KM's had decades already too - and still no closer to credibility in most orgs #kmers
4:39 pm swanwick: @atownley Can you say more about your last comment? #KMers
4:39 pm mneff: Work on your processes. Take time to document them and then put them into play. Change them if they don't work. Be transparent. #kmers
4:40 pm stangarfield: @mneff Agree #KMers
4:40 pm bpluskowski: @swanwick All those things that @mneff is mentioning are great tips for overall practice of KM in orgs #kmers
4:40 pm mneff: Participate in active communities. Ask difficult questions. Roll up your sleeves and get involved in a project to see how it works. #kmers
4:41 pm swanwick: @rdatta Not sure I agree KMers help define intangibles. Not talking about specific ppl, but #KM seems to create more generalities. #KMers
4:41 pm ananeves: @swanwick COIs/COPs are excellent. But they will be "places" for those who know the term KM Not a place to improve KM acceptance #KMers
4:41 pm rdatta: @bpluskowski KM started getting steam only by mid 90's and the implementations were misplaced resulting in a vaccum by end of decade #KMers
4:42 pm atownley: The current focal point of capturing the K often revolves around artifacts used to "create it" and not what is being captured #KMers
4:42 pm JohnReaves: Summary? Don't worry about KM label, leverage KM experience to help maximize K value as global #kps (knowledge per second) explodes #KMers
4:42 pm swanwick: @ananeves If a KM project that is not called #KM is successful, how does that help the next one? #KMers
4:43 pm rdatta: @swanwick #KMers I mean a strategic view of KM is better when top management understands importance of intangibles
4:44 pm atownley: This is backwards. Should be able to have subject-centric basis for organization of the K that accepts fluid nature of the beast #KMers
4:44 pm swanwick: @klowey22 is "collaboration" the current fad. Could it be something different in 5 years? #KMers
4:44 pm bpluskowski: @JohnReaves exactly! KM is a great base education - use those principles throughout all business going forward #kmers
4:44 pm jeffhester: @ananeves We tend to get mired in our own lingo. The non-KMer doesn't "get" CoPs or CoIs. But they get "community." #KMers
4:45 pm atownley: @rdatta until the people on the ground understand it to (and participate in it as part of daily work), that doesn't matter much #KMers
4:46 pm bpluskowski: I'm afraid I've got to go all - thanks for the thoughts everyone - and big thanks to @swanwick for raising a brave topic today :) #kmers
4:46 pm PaulEllisUK: RT @mneff: Work on your processes. Take time to document and then put them into play. Change them if they don't work. Be transparent. #kmers
4:46 pm ananeves: @swanwick it helps by getting support for another project which builds on that one or which tries to meet similar strategic goals #KMers
4:46 pm swanwick: {moderator} Q4: should we break up the band and go with several smaller, more targeted visions for different facets? #KMers
4:46 pm JohnReaves: @swanwick Could it be something different in 5 years? < definitely. Many labels & acronyms in the last 30-40 years. #KMers
4:46 pm rdatta: @atownley #KMers you need both - can't do without sr. mgmt support nor groundswell for success in KM
4:47 pm swanwick: @bpluskowski Heh, thx could have really backfired. :) Luckily, I think the frustrations are common. #KMers
4:47 pm atownley: @bpluskowski Bye Boris! Thanks for the comments! #KMers
4:48 pm swanwick: @bpluskowski "Luckily" was bad choice of words. Luckily for this chat, but not in general. #KMers
4:48 pm rdatta: @swanwick #KMers yes and no - KM is intertwined set of targeted mini-visions and initiatives.
4:48 pm atownley: I'm not suggesting that you do it without support from the top - far from it - however, it MUST be integrated everywhere #KMers
4:48 pm mneff: Use the framework Arthur Shelley introduced in SIKM call an hour ago. Stan can provide the link. #kmers
4:49 pm klowey22: RT @swanwick: @klowey22 is "collaboration" the current fad. Could it be something different in 5 years? > yes imho it will be diff #kmers
4:49 pm swanwick: @rdatta Should we abandon the umbrella and just pick a facet or two? Leave the umbrella to the academics? #KMers
4:49 pm mneff: There are lots of real projects that framework will uncover for you with your organization. #kmers
4:49 pm PaulEllisUK: RT @bpluskowski: We live in a K-World today. KM was the core - but applied KM topics is where the action will be going forward #kmers
4:50 pm ChiefExecMom: @rdatta The sr. mgt point goes back to Q2 as the people of KM need to be visionary and articulate, create, promote the buy in #kmers
4:50 pm 4KM: Coming in late; good chat. A few observations... #KMers
4:50 pm JohnReaves: Q4: "should we go with several smaller, more targeted visions" < I certainly like (and find some success) with that approach #KMers
4:51 pm 4KM: Reminded of a direct quote to me from an academic "KM is everything therefore is nothing" #KMers
4:51 pm rdatta: @swanwick #KMers we setup an umbrella KM mission statement: to establish systems, processes, culture...... intellectual capital
4:51 pm swanwick: @PaulEllisUK How do we rationalize KM as a general concept and the KM sub-topics? #KMers
4:51 pm mneff: Managing up still is a challenge for most. Need to speak in their terms or we will never be able to move forward. Need an interpreter #kmers
4:52 pm JohnReaves: I like @bpluskowski 's "K-World" term ... rename #KM to #KW? #KMers
4:52 pm swanwick: @rdatta If everyone is working down at the facet level, doesn't that leave the mission statement ignored and neglected? #KMers
4:53 pm 4KM: This conversation (all questions) could be seen as Qs about systems: small things interconnected & evolving. Tough to explain #KMers
4:53 pm rdatta: @ChiefExecMom #KMers agree, especially when talking about knowledge strategy; still do need grass roots movement , groundswell
4:53 pm stangarfield: @mneff Arthur's slides are at http://www.slideshare.net/Arthur.Shelley/removing-barriers-to-knowledge-... #KMers
4:53 pm swanwick: {moderator} Final Q: Q5: Any other concepts that are in a similar situation as #KM from which we could learn? #KMers
4:54 pm rdatta: @swanwick #KMers that's why need to reflect occassionally and understand the larger purpose of the mini tasks and activities
4:54 pm 4KM: @rdatta And that is one of the gr8 things about the field: engagement, respect for everyone's knowledge: wks on many levels #KMers
4:54 pm JohnReaves: @swanwick @rdatta Connect the facet to organizational mission statement, not #KM mission statement? #KMers
4:54 pm atownley: re: KM facets - a diamond doesn't sparkle until you turn it in the light. Think this is a bad idea overall, but may be necessary #KMers
4:55 pm swanwick: @rdatta Perhaps each KM project or facet could do AAR that is designed for feeding into overall #KM #KMers
4:55 pm ChiefExecMom: @swanwick We need to replace or remove or add a band member but no one can figure out which one :-) #KMers
4:55 pm mneff: thx Stan - RT @stangarfield: Arthurs slides are at http://www.slideshare.net/Arthur.Shelley/removing-barriers-to-knowledge-... #kmers
4:56 pm swanwick: @ChiefExecMom Or maybe we need to start playing a different type of music. :) #KMers
4:56 pm 4KM: Re: "leave the umbrella to the academics" No! Thoughtful practitioner expertise is vital. AR idea has potential. #KMers
4:57 pm rdatta: @JohnReaves #KMers KM mission has to be aligned to org. Mission, KM vision to org. vision; else how do you have a km strategy?
4:57 pm swanwick: RT {moderator} Q5: Any other concepts that are in a similar situation as #KM from which we could learn? #KMers
4:57 pm rdatta: RT @swanwick: @rdatta Perhaps each KM project or facet could do AAR that is designed for feeding into overall #KM #KMers agreed
4:58 pm swanwick: @rdatta But that is the "application" of KM -> targetted. Isn't there also a generalized body of knowledge? #KMers
4:58 pm 4KM: Re: vision...keep thinking about the systems people who raise red flags about vision. #KMers
4:59 pm JohnReaves: @rdatta Right! But if you justify #KM facet projects only by contribution to #KM mission, then need to keep reselling #KM mission #KMers
4:59 pm rdatta: #KMers KM being multi-disciplinary, we can learn from just about anything; philosophy, history, sociology, anthropology, psychology, econ
4:59 pm jeffhester: Q5> In our industry (E&C), safety is a similar concept that we've learned from. We've engrained safety in our corp culture. #KMers
5:00 pm 4KM: I like to see orgs evolve so that employees learn about body of knowledge and use selectively for targetted focus #KMers
5:00 pm mneff: @4KM Yes, but without a vision how do we know if the systems are delivering sufficient value to sustain the organization. #kmers
5:00 pm swanwick: @rdatta Interesting what you chose. They are all academic pursuits. #KMers
5:00 pm JohnReaves: @rdatta Maybe better? to sell tactical #KM-type projects by direct connection to tactical biz objective (e.g. sales acceleration) #KMers
5:01 pm ChiefExecMom: Q5 Seems how consumer products, retailers use customer info is constant fail, agreed valuable, but not working #KMers
5:01 pm jeffhester: There is conscious effort req'd (and some cost) for safety, w/ payoff downstream. #KMers
5:01 pm swanwick: @jeffhester So perhaps we need some sense of urgency and fear that "safety" has #KMers
5:01 pm mneff: Yes, each discipline has something to share that we can all learn from. Need to tap in and understand the value of each and apply. #kmers
5:02 pm 4KM: @mneff Agree it's messy. I THINK the answer may B in lvl & detail of vision & whether has been built w diverse input #KMers
5:02 pm atownley: Yes! :) RT @JohnReaves: Maybe better? to sell tactical #KM-type projects by direct connection to tactical biz objective #KMers
5:02 pm jeffhester: @swanwick yes, and a sense that it's "worth" the effort/cost. #KMers
5:02 pm mneff: @ChiefExecMom What customer info do they use? How does it fail? Fail from whose perspective? #kmers
5:02 pm rdatta: @JohnReaves #KMers of course, that gets into the timebound vision statement that can be broken down into year by year results
5:02 pm atownley: @swanwick For that, you'd need a few lawsuits, I think... ;) #KMers
5:03 pm swanwick: @mneff Agreed, but I am an action-oriented type. Need something more specific than "look at all and incorporate" #KMers
5:03 pm mneff: Are we gathering the right info from customers? What is it that they really want and are we delivering? How would we know? #kmers
5:03 pm swanwick: {moderator} Oops, didn't notice the time. Great chat all. Thx so much for all the insights #KMers
5:03 pm rdatta: @swanwick #KMers those were all fields of study with practitioners in the fields in addition to academic research
5:03 pm mneff: @swanwick Oh that is easy. Pick one and start there. #kmers
5:04 pm 4KM: @mneff And also consider whether creation of new knowledge could challenge current vision #KMers