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[Transcript] Training Community Managers and Facilitators
Chat Event:
Date & time:
Tuesday, September 14, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:01 pm | johanlammers: | [moderator] Welcome everybody to today's #KMers Twitter Chat: Training Community Managers and Facilitators. Please introduce yourself #kmers |
| 4:01 pm | WeKnowMore: | Pre-register for copcop.org: an online community on online communities http://t.co/ibojOGa #km #kmers #communities |
| 4:01 pm | plantpixie: | Greetings all. Sarah DiGioia here. #KMers #KMers |
| 4:02 pm | johanlammers: | [moderator] I'm Johan Lammers from Amsterdam working with online communities for UNICEF, KMers.org and weknowmore.org #kmers |
| 4:02 pm | pekadad: | @johanlammers Lee Romero from Deloitte in Detroit here. #KMers |
| 4:02 pm | elsua: | About to multitask between this week's #KMers chat & an internal community call on community metrics; should be fun! Excuse the twitterrhea |
| 4:03 pm | kcbower: | Kate Bower, grad student @Northwestern studying #KM & change mgmt; writing Capstone on #PKM. #KMers |
| 4:03 pm | Ridgehead: | Matt Haggerty, Ridgehead Software, Chicago - hello everyone :) #KMers |
| 4:03 pm | elsua: | Hello folks! Luis Suarez, social computing evangelist @ IBM; greetings from warm Gran Canaria :) #KMers |
| 4:03 pm | davidchris: | @plantpixie Hi Sarah - I have another call on but I have learnt to multi-task well lately #kmers |
| 4:03 pm | kcbower: | Unfortunately, I'm unable to do more than lurk for the next 30 mins & will miss next week - looking fwd to rejoining convo on 9/28! #KMers |
| 4:04 pm | johanlammers: | Hi Lee, Sarah, Stan, Kate, Matt, Luis, David! Great to see you guys here! #kmers |
| 4:04 pm | johanlammers: | @kcbower Your usual lurking where you still engage and add very interesting things to the discussion I hope :-) #kmers |
| 4:04 pm | ithorpe: | Hi all, Ian Thorpe, working on KM and communities in UNICEF. Looking forward to today's chat. (others pls excuse twitterhea!) #kmers |
| 4:04 pm | davidchris: | Hi everyone, David Christopher - guy who is determined to overcome social media infoglut @ Oracle #kmers |
| 4:05 pm | ChiefExecMom: | Theresa here from Bain & Co Boston #KMers |
| 4:05 pm | jonhusband: | @elsua .. < greetings from warm Gran Canaria :) #KMers > .. Ola from sunny downtown Vancouver |
| 4:05 pm | kcbower: | @johanlammers LOL - I know - I often suggest I'll be lurking then can't help getting engaged. Unfortunately, it's the truth today! #KMers |
| 4:06 pm | elsua: | @jonhusband Hi there! Yeah, enjoying the zillionth mini heat wave of this summer over here! :-P #KMers |
| 4:06 pm | NancyWhite: | Peeking in at #KMers before I go to yoga. Twitter networks rule! Waving from cloudy Seattle. |
| 4:06 pm | roopher: | Hello, I'm Haley and I'm new to this conversation! #KMers |
| 4:06 pm | johanlammers: | Great to see so many people online here today! Let's get started! #kmers |
| 4:07 pm | johanlammers: | [moderator] - Does your org employ mostly full-time community managers? Part-time? Or was it added to an existing staff function? #kmers |
| 4:08 pm | johanlammers: | [moderator] The reason I ask is it might imply different training/preparation, and I'm interested to hear some real-life examples #kmers |
| 4:09 pm | ChiefExecMom: | mostly full time, though many are part time and I think it's becoming the post-maternity-leave-consultant top option! #KMers |
| 4:09 pm | elsua: | 1Q A mixture of both; depends on the nature of the community, the sponsorship & leadership; most times it's part time; another job :) #KMers |
| 4:09 pm | davidchris: | Hi Johan - It's a mixture at Oracle. Social Business Communities are +staff function but we do have full and part time CM's #kmers |
| 4:09 pm | johanlammers: | Hi Haley and Nancy! Welcome to this chat! Hope you find it interesting! #kmers |
| 4:09 pm | Ridgehead: | As a vendor, I see some orgs with multiple full-time community managers, and others with one resource dedicated "20 hours a week" #KMers |
| 4:10 pm | elsua: | 1Q On the other hand I am working as a full time community manager from a few of them internally; so, it depends & it varies :) #KMers |
| 4:10 pm | CM_BN: | 1Q On the other hand I am working as a full time community manager from a few of them internally; so, it depends & it varies :) #KMers |
| 4:12 pm | johanlammers: | Q2: And were those community managers attracted from outside or drafted within the organization? What would be preferable? #kmers |
| 4:12 pm | stangarfield: | Q1: mostly part-time #KMers |
| 4:12 pm | ithorpe: | In UNICEF we do have a couple of full time community managers (sometimes managing more than one community) but maj are part timers #kmers |
| 4:13 pm | jeffhester: | I'm coming in a little late here. Q2: We draft community managers from within the organization... #KMers |
| 4:13 pm | elsua: | 2Q Most of them attracted from within the org; they've got one big advantage: they know the company & the biz; it helps #KMers |
| 4:14 pm | jeffhester: | Q2 (cont.) usually as a 12-18 mo. assignment. They get immersed, then become community evangelists. #KMers |
| 4:14 pm | ChiefExecMom: | Q2 Mostly from within for same reasons cited by @elsua they know the company & the biz #KMers |
| 4:14 pm | stangarfield: | Q2: mostly inside (I am the only one from outside) #KMers |
| 4:14 pm | NancyWhite: | Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles. |
| 4:15 pm | WeKnowMore: | RT @NancyWhite: Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles. #kmers |
| 4:16 pm | elsua: | ? @NancyWhite: Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles / Agree! #KMers |
| 4:16 pm | davidchris: | Q2 - all inside...it's important they have awareness of the organisation and understanding of the business #kmers |
| 4:16 pm | johanlammers: | @NancyWhite Interesting! Have you formalized such competencies somewhere, some place? Do you have examples? #kmers |
| 4:16 pm | pekadad: | @johanlammers Have we differentiated between a community manager and community moderator? #KMers |
| 4:17 pm | CosmoCat: | RT @johanlammers: [moderator] - Does your org employ mostly full-time community managers? Part-time? Or was it added to an existing staff function? #kmers |
| 4:17 pm | rsamii: | Q1 @NancyWhite Absolutely!!! #KMers |
| 4:17 pm | CosmoCat: | RT @johanlammers: Q2: And were those community managers attracted from outside or drafted within the organization? What would be preferable? #kmers |
| 4:17 pm | rsamii: | RT @NancyWhite: Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles. |
| 4:17 pm | pekadad: | @johanlammers do we need to differentiate? Is one related to a community program (mgr) vs. an individual community (moderator)? #KMers |
| 4:18 pm | johanlammers: | @pekadad Good point! Thanks! How would you define the difference? #kmers |
| 4:18 pm | Vivisimo_Inc: | RT @NancyWhite: Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles. #kmers |
| 4:18 pm | hrheingold: | Typo in last tweet: should be "good conversations" #kmers |
| 4:18 pm | ithorpe: | Yes! tell us more RT @NancyWhite: I think online "community" competencies are now needed beyond formalized "community mgr" roles. #kmers |
| 4:18 pm | orgnet: | How do you "select" a community manager? Look for someone who is already performing the role, already good at it??? #KMers |
| 4:19 pm | NancyWhite: | @johanlammers Many of us are working to describe online "community" competencies. I just don't think HR is looking for them yet #KMers |
| 4:19 pm | johanlammers: | Interesting that most community managers come from inside the org. But that almost automatically means no experience in comm. mngmnt. #kmers |
| 4:19 pm | gautamghosh: | 5 Skills for Online Community Managers #e20 #kmers http://bit.ly/d7DpQB |
| 4:20 pm | elsua: | @orgnet In most cases we've found they self select themselves from their online activities or the communities themselves propose'em #KMers |
| 4:20 pm | CosmoCat: | An interesting discussion to follow right now, here on Twitter by #KMers on community managers & Co |
| 4:20 pm | chanchanchepon: | RT @ithorpe: Yes! tell us more RT @NancyWhite: I think online "community" competencies are now needed beyond formalized "community mgr" roles. #kmers |
| 4:20 pm | davidchris: | the role of a community manager has evolved, and needs clarifying. Agree on identifying competencies @NancyWhite #kmers |
| 4:20 pm | elsua: | @NancyWhite I don't think HR is looking into them either, and till they do it, such role will not formalised; #stillworktodo #KMers |
| 4:21 pm | NancyWhite: | @ithorpe First, I think online competencies should address the continuum of individual-group-wider network interaction. #KMers |
| 4:21 pm | elsua: | ? @gautamghosh: 5 Skills for Online Community Managers #e20 #kmers http://bit.ly/d7DpQB / Thanks! For later reading... #KMers |
| 4:21 pm | johanlammers: | Does your org have a (in)formal trajectory to introduce the new community mngrs to their function? If so: how? Should orgs do this? #kmers |
| 4:21 pm | NancyWhite: | RT @hrheingold: Typo in last tweet: should be "good conversations" #kmers (Howard's stuff is STILL relevant!!) |
| 4:22 pm | johanlammers: | RT @gautamghosh: 5 Skills for Online Community Managers #e20 #kmers http://bit.ly/d7DpQB <- Thanks #kmers |
| 4:22 pm | pekadad: | @johanlammers If I had to, community mgr=someone managing an overall community program (svrl communities being part of the program) #KMers |
| 4:22 pm | elsua: | @johanlammers Not necessarily! Communities & informal networks have been there for decades! They're just becoming more relevant #KMers |
| 4:22 pm | pekadad: | @johanlammers Community moderator=responsible for a single community and tries to engender activity in that community #KMers |
| 4:22 pm | NancyWhite: | @elsua You raise another important question. When should the roles be formalized, and when NOT! #KMers #communitymanagement |
| 4:22 pm | orgnet: | @elsua Yes, my experience also ... find the "emergent" leaders and support them, don't bring in "outsiders" even if "rock stars"... #KMers |
| 4:23 pm | jimworth: | Hi, Jim W here joining in the conversation. I see a few familiar faces here at #KMers @elsua and @stangarfield |
| 4:23 pm | elsua: | @johanlammers We actually have got a community of community facilitators where they share good practices & learn from one another :) #KMers |
| 4:24 pm | stangarfield: | @elsua Same here - we have a moderator community #KMers |
| 4:24 pm | elsua: | @NancyWhite Well, if the biz is serious about community facilitators, unless HR gets on board nothing will happen; it never has #KMers |
| 4:24 pm | curtisaconley: | We have a moderator community, and monthly call where they can present, share and ask questions of other moderators #KMers |
| 4:25 pm | elsua: | @orgnet The rock stars can help validate the emergent leaders to project their exposure & involvement w/ the community; but I agree #KMers |
| 4:25 pm | orgnet: | Here is a map of an actual on-line community... see the layers and need for many comm mgrs or "network weavers"? http://bit.ly/bdqjQW #kmers |
| 4:25 pm | elsua: | @jimworth Hiya, Jim! Welcome! Thanks for joining! Feel free to chime in! :) #KMers |
| 4:25 pm | tdebaillon: | RT @elsua: ? @NancyWhite: Q1 #KMers I think online "community" competencies are now needed beyond formalized "community mgr" roles / Agree! #KMers |
| 4:26 pm | ithorpe: | +1 RT @elsua We actually have got a community of community facilitators where they share good practices & learn from one another :) #kmers |
| 4:26 pm | wendytarr: | RT @elsua: ? @gautamghosh: 5 Skills for Online Community Managers #e20 #kmers http://bit.ly/d7DpQB |
| 4:27 pm | rsamii: | @elsua do you really think HR needs to be board before smthng happens? why cannot we as KM practitioners get the ball rolling? #KMers |
| 4:27 pm | johanlammers: | Does your organization employ guidelines on how to manage communities? Should an organization do that? #kmers |
| 4:27 pm | elsua: | ? @orgnet: Here is a map of an actual on-line comm... see the layers & need for many cmgrs or "network weavers"? http://bit.ly/bdqjQW #KMers |
| 4:27 pm | NancyWhite: | Re online competencies #KMers Some bookmarks (I'm obsessed) http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD |
| 4:27 pm | davidchris: | RT @wendytarr: @elsua: ? @gautamghosh: 5 Skills for Online Community Managers #e20 #kmers http://bit.ly/d7DpQB |
| 4:28 pm | jesusmartinez: | RT @elsua: @NancyWhite Well, if the biz is serious about community facilitators, unless HR gets on board nothing will happen; it never has #KMers |
| 4:28 pm | ithorpe: | RT @orgnet: Here is a map of an actual on-line community... see the layers and need for many comm mgrs or "network weavers"? http://bit.ly/bdqjQW #kmers |
| 4:28 pm | elsua: | @rsamii No, I don't think so; we are making it happen every single day; it's just that we don't get recognised for it :) #KMers |
| 4:28 pm | rsamii: | @NancyWhite Depending on the org's ecosystem, sometimes formalized is doomed to fail + informal=definite success #KMers #communitymanagement |
| 4:28 pm | alcantara: | Training Community Managers and Facilitators | #KMers http://bit.ly/9PQ6rR |
| 4:28 pm | kcbower: | Have to bow out, but look fwd to transcript. In the UK next week, but I expect to be back on 9/28. Have a great 2 weeks, all! #KMers |
| 4:28 pm | elsua: | @rsamii Some folks get really annoyed by that; most of the others don't; we just move along & get the job done, but understand pain #KMers |
| 4:28 pm | WeKnowMore: | RT @orgnet: A map of an actual on-line comm... see the layers and need for many comm mgrs or "network weavers"? http://bit.ly/bdqjQW #kmers |
| 4:29 pm | elsua: | The guidelines we have got to manage guidelines are the ones that regulate how folks should interact in social networking tools #KMers |
| 4:29 pm | arjunsingh: | RT @hrheingold: Typo in last tweet: should be "good conversations" #kmers |
| 4:29 pm | stangarfield: | Q3: we offer recommendations on how to manage communities, and metrics for monitoring community health #KMers |
| 4:29 pm | WeKnowMore: | @kcbower Great you were here Kate! See you in two weeks! #kmers |
| 4:29 pm | elsua: | @johanlammers In most cases, most of those online community interactions are self-regulating with good facilitation skills #KMers |
| 4:29 pm | NancyWhite: | Org guidelines for #communitymanagement ? Ask if there are guidelines for breathing. Look to what we VALUE. That amplifies #KMers |
| 4:29 pm | davidchris: | Agree - RT do you really think HR needs to be board before smthng happens? why cannot we as KM practitioners get the ball rolling? #KMers |
| 4:30 pm | jimworth: | My org (large pharma) is new to this, but has created a Community Stewards forum, monthy call & community for those managing our 's #KMers |
| 4:30 pm | rsamii: | @elsua maybe true, but when we see behavioural change - could we consider that as recognition? #KMers |
| 4:30 pm | elsua: | ? @NancyWhite: Re online competencies #KMers Some bookmarks (Im obsessed) http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD // W00t! Thx!! #KMers |
| 4:30 pm | NancyWhite: | @rsamii Where I've seen movement in online communities it has been ground up action on top supported goals #KMers |
| 4:31 pm | NancyWhite: | RT @stangarfield: Q3: we offer recommendations on how to manage communities, and metrics for monitoring community health #KMers (YES!)\ |
| 4:31 pm | npmaven: | Ooh, adding to my RSS feed. RT @NancyWhite: Re online competencies #KMers Some bookmarks...http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD |
| 4:32 pm | elsua: | @rsamii Behavioural change is a good thing, but it doesn't translate into promotions & paychecks, what it is what bugs some folks :( #KMers |
| 4:33 pm | gautamghosh: | @jimworth That's a great beginning! #KMers |
| 4:33 pm | johanlammers: | Q4 Is there a clearcut model, steps or approach out there that might be very helpful as a framework for starting community managers? #kmers |
| 4:33 pm | pekadad: | @stangarfield What are some of the recommendations you make for managing communities? Any specifics to share? #KMers |
| 4:33 pm | jimworth: | Yes, great list RT @elsua: ? @NancyWhite: Re online competencies #KMers Some bookmarks http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD |
| 4:35 pm | mneff: | Engage your members, facilitate the conversation, don't dominate, find out what they want and help them get it, synthesize content... #kmers |
| 4:35 pm | rsamii: | @NancyWhite absolutely. There has to be a sense of purpose! #KMers |
| 4:35 pm | rhappe: | @johanlammers may want to check out what we are doing at The Community Roundtable (@TheCR) #KMers |
| 4:36 pm | mneff: | Build relationships, share what you know and ask others to do the same, identify your community's top needs and work them, ... #kmers |
| 4:36 pm | stangarfield: | @pekadad See communities manifesto at http://docs.google.com/View?id=ddj598qm_44fx54rbg5 for suggestions #KMers |
| 4:36 pm | davidchris: | some communities are stronger than others + self sustaining - Identifying the right CM is key to success with a clear purpose #kmers |
| 4:36 pm | mneff: | Welcome new members, develop an orientation or a starter kit for new members, monitor the flow, there is an ebb and flow, let it... #kmers |
| 4:37 pm | NancyIannone: | RT @npmaven: Ooh, adding to my RSS feed RT @NancyWhite: Re online competencies #KMers Bookmarks...http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD |
| 4:37 pm | mneff: | Resist the urge to fill in all silent periods, give people a chance to reflect and internalize, when people speak up - encourage them #kmers |
| 4:38 pm | twiliew: | @elsua and hi @jimworth is party out there on #KMers? I can follow much with my tiny screen ;( |
| 4:38 pm | pekadad: | @mneff @stangarfield Does a community moderator (or manager) need to be an SME in the community's topic? #KMers |
| 4:38 pm | elsua: | Q4 the @TheCR folks have put together a superb community maturity model that's a must read for #cmgrs for sure! It depends per comm #KMers |
| 4:38 pm | johanlammers: | @mneff Great suggestions thanks! #kmers |
| 4:38 pm | mneff: | Keep aware, build connections, help people find other people that they can leverage in work they may be doing or are interested in .. #kmers |
| 4:39 pm | gautamghosh: | @elsua Maybe what is needed next is a career path for community managers :-) #KMers |
| 4:39 pm | elsua: | ? @rhappe: @johanlammers may want to check out what we are doing at The Community Roundtable (@TheCR) / Yes! It's fab! :) #KMers |
| 4:39 pm | stangarfield: | @pekadad It's a good idea if the moderator knows the topic, but if not, they should be paired up with someone who does #KMers |
| 4:39 pm | mneff: | @pekadad Depends on the community. For some an absolute or no credibility. For others it is sufficient to facilitate. #kmers |
| 4:39 pm | roundtrip: | RT @orgnet: Here is a map of an actual on-line community... see the layers and need for many comm mgrs or "network weavers"? http://bit.ly/bdqjQW #kmers |
| 4:39 pm | davidchris: | interesting post / discussion on what makes a good LinkedIn community leader http://bit.ly/dq3Qwr #kmers |
| 4:39 pm | WeKnowMore: | RT @elsua: Q4 @TheCR folks have put together a superb community maturity model thats a must read for #cmgrs for sure! It depends comm #kmers |
| 4:40 pm | elsua: | @mneff Great suggestions! Worth while capturing them at a later time for further reflection! Way cool! Thx! #KMers |
| 4:40 pm | TheCR: | ?@CosmoCat: An interesting discussion to follow right now, here on Twitter by #KMers on community managers & Co |
| 4:40 pm | jimworth: | @twiliew Hi and welcome #KMers |
| 4:40 pm | WeKnowMore: | RT @davidchris: interesting post / discussion on what makes a good LinkedIn community leader http://bit.ly/dq3Qwr #kmers |
| 4:40 pm | elsua: | @twiliew Yes, it's a lovely party at #kmers weekly chat going on at the moment; catch up with chat transcript later, CheeChin ;-) #KMers |
| 4:41 pm | elsua: | @pekadad Not necessarily, but it helps to get a sense of belonging & participation; sense of engagement as well :) #KMers |
| 4:41 pm | mneff: | Recognize that people learn in different ways, help them engage in ways they feel comfortable, mix things up, ... #kmers |
| 4:41 pm | NancyWhite: | RT @mneff: Resist urge to fill all silent periods, give people chance 2 reflct & internalize. (Silence & lurking have + attributes) #KMers |
| 4:42 pm | elsua: | ? @gautamghosh: @elsua Maybe what is needed next is a career path for community managers :-) / That surely is a start, but where? :) #KMers |
| 4:42 pm | mneff: | Sometimes we have a very formal discussion, some times we have a panel of experts, some times we have an open forum, ... #kmers |
| 4:42 pm | plantpixie: | RT @WeKnowMore: RT @elsua: Q4 @TheCR folks have put together a superb community maturity model thats a must read for #cmgrs for sure! #KMers |
| 4:42 pm | mneff: | Recognize that your lurkers are members too. They may not speak up until they are ready. Help them get there without feeling bad ... #kmers |
| 4:43 pm | rhappe: | Just seeing the #KMers chat now but lots of interesting questions about integrating communities into organizations |
| 4:43 pm | stangarfield: | @mneff Great ideas, Mark! #KMers |
| 4:44 pm | plantpixie: | Career path? Depends on their background but I see clear connections to communications and marketing. #KMers |
| 4:44 pm | davidchris: | Do Community Managers need to be passionate about their subject matter to make a community a success? #kmers |
| 4:44 pm | TheCR: | ?@mneff: Resist urge to fill in silent periods, give people a chance to reflect & internalize, when people speak up, encourage them #kmers |
| 4:45 pm | ithorpe: | @pekadad #KMers not sure they need to be an expert but need to be credible to their community and also have a sense of what is important |
| 4:45 pm | mneff: | @davidchris It definitely helps. If they are not passionate they may not generate sufficient light to move the community. ... #kmers |
| 4:45 pm | elsua: | @mneff RE: Lurkers, comments, AMEN to that statement! Lurkers are essential indicators of the good health of a community; nurture'em #KMers |
| 4:45 pm | johanlammers: | [moderator] Q5 If you had 140 characters to share a lesson on community management to an aspiring community manager what would it be? #kmers |
| 4:45 pm | pekadad: | @davidchris I think passion is more important than subject matter expertise - the former brings energy, which is invaluable. #KMers |
| 4:45 pm | jimworth: | @davidchris: Absolutely Community Managers must be passionate about their subject matter to make a community a success #kmers |
| 4:46 pm | ithorpe: | Great tips on community facilitation coming from @mneff in this chat! #kmers |
| 4:46 pm | elsua: | @davidchris If they would want to keep their community going for years no end, yes! It's an essential, must-have quality #KMers |
| 4:46 pm | gautamghosh: | @elsua I can see two aspects. Growth in size. Other would be growth in complexity of community. Then moving to strategy and insights. #KMers |
| 4:46 pm | davidchris: | @elsua will like this - to help drive community engagement, refuse (politely) to answer community useful Qu's on email #kmers |
| 4:46 pm | Ridgehead: | @davidchris Yes, but not as important as org culture. Culture eats the most passionate zealot for breakfast. #KMers |
| 4:46 pm | stangarfield: | @davidchris It certainly helps if they are #KMers |
| 4:47 pm | davidchris: | RT @mneff: Some communities evolve to be actual delivery vehicles. Help them find the sponsors in the org to take that next step. #kmers |
| 4:47 pm | elsua: | Q5 Community management has not nothing to do with moderating / managing a community; it's all about facilitation & passion! #KMers |
| 4:47 pm | mneff: | Another technique we use is to get several leaders to share the responsibility. Fact of life. People get tired or swamped. Help them. #kmers |
| 4:47 pm | rsamii: | @davidchris It would definitely help if they are passionate. Give the community that extra "umf" #kmers |
| 4:47 pm | jimworth: | Q5 do: Engage, Trust, Encourage, Nurture, Enlighten don't: Judge, cut off convo Steer too hard, Suggest the convo is best elsewhere #KMers |
| 4:48 pm | stangarfield: | Q5: community management takes time, energy, and enthusiasm. Be prepared to work at it for awhile before you succeed. #KMers |
| 4:48 pm | plantpixie: | RT @johanlammers: [moderator] If you had 140 chars to share a lesson on community mgmt to an aspiring community mgr what would it be? #KMers |
| 4:48 pm | ithorpe: | @davidchris I would say passion is key, but passion for the community/topic not passion for a particular pov or approach #kmers |
| 4:48 pm | elsua: | @gautamghosh Those are same great points & could surely work on large, more complex communities, indeed! #KMers |
| 4:48 pm | davidchris: | Agree! RT @pekadad: I think passion is more important than subject matter expertise - the former brings energy, which is invaluable. #KMers |
| 4:49 pm | elsua: | @davidchris I have done that for years, David! I don't need to be, nor do I want to, be the bottleneck of the community flow #KMers |
| 4:49 pm | mneff: | Be honest with your leaders. This is hard work. Passion is not enough. They will need some organizational skills too. Help them. #kmers |
| 4:49 pm | WeKnowMore: | RT @johanlammers: [moderator] Q5 If you had 140 characters to share a lesson on community management to an aspiring community manager what would it be? #kmers |
| 4:49 pm | Ridgehead: | Q5: Patience #KMers |
| 4:50 pm | rhappe: | #Q5: Make sure every constituency wins (I.e. Gets more value than they put in) through participating in the community #KMers |
| 4:50 pm | SarahStewart: | RT @NancyWhite: Re online competencies #KMers Some bookmarks (I'm obsessed) http://bit.ly/8YkYJ8 http://bit.ly/a6pBdD |
| 4:51 pm | rsamii: | RT @Ridgehead: Q5: Patience #KMers |
| 4:51 pm | kirstenwagenaar: | Follow #KMers for an interesting discussion on integrating communities in organisations #cmnl |
| 4:51 pm | mneff: | Some measures are useful. Apply them as the community matures to monitor their health. Best to use as a diagnostic to guide action. #kmers |
| 4:51 pm | johanlammers: | Wow those are great lessons in 140 characters or less! #kmers |
| 4:51 pm | gautamghosh: | @elsua And in the future learning would also come from moving between managing internal and then external communities. #KMers |
| 4:51 pm | mneff: | Educate the leaders to understand the community lifecycle. Help them close down the community when it has run its course. #kmers |
| 4:52 pm | elsua: | @gautamghosh Yes, that's the final frontier, Gautam! Learn inside how to be comfortable about it, then move where the action is :) #KMers |
| 4:52 pm | mneff: | Show your leaders the appreciation that they may not get from their management. This is critical for long term success. #kmers |
| 4:53 pm | kirstenwagenaar: | Be ready to be a pioneer. Enjoy it while you're doing it! I guess this has everything to do with passion #kmers |
| 4:53 pm | davidchris: | Encourage community engagement - a successful community is self sustaining but it needs effort and clear purpose #kmers |
| 4:53 pm | mneff: | Be a role model. Run your own community and invite them to participate in your community to learn about leading a community. #kmers |
| 4:54 pm | Ridgehead: | Q5 Expect to scrape your knees a few times, and wring the juice out of the successful bits. #KMers |
| 4:54 pm | elsua: | ? @mneff: Be a role model. Run your own community & invite them to participate in your community to learn about leading a community #KMers |
| 4:54 pm | stangarfield: | @mneff Amen to that #KMers |
| 4:54 pm | mneff: | Be willing to take some risks. If you aren't making mistakes, then you are not trying enough things {smile}. #kmers |
| 4:54 pm | plantpixie: | RT @mneff: Be a role model. Run your own community & invite them to participate in your community to learn about leading a community. #KMers |
| 4:55 pm | plantpixie: | RT @mneff: Be willing to take some risks. If you aren't making mistakes, then you are not trying enough things {smile}. #KMers |
| 4:55 pm | mneff: | Setting some community goals is very useful. Not all are willing to adopt but when they are ready, help them go there. #kmers |
| 4:55 pm | jeffhester: | Engage others! Be the connector, not the one doing it all. #KMers |
| 4:55 pm | davidchris: | RT @mneff: Be a role model. Run your own community and invite them to participate in your community to learn how to lead a community. #kmers |
| 4:55 pm | johanlammers: | Great lessons you guys! I'll collect them in a nice summary and make it available soon. #kmers |
| 4:55 pm | hjarche: | Q5) A CM should use a very gentle hand http://is.gd/fav09 #kmers |
| 4:56 pm | NancyWhite: | RT @elsua: Q5 Community management has not nothing to do with moderating / managing a community; it's all about facilitation & passion! #KMers |
| 4:56 pm | mneff: | The best community leader is almost invisible. A light touch to keep the machinery humming while they engage each other. #kmers |
| 4:56 pm | elsua: | ? @jeffhester: Engage others! Be the connector, not the one doing it all / Indeed! Be the facilitator of those conversations #KMers |
| 4:56 pm | simonestaiger: | RT @elsua: Q5 Community management has not nothing to do with moderating / managing a community; it's all about facilitation & passion! #KMers |
| 4:57 pm | NancyWhite: | Q% #KMers Know when you need open networks with or instead of bounded communities |
| 4:57 pm | gautamghosh: | @elsua Communities will evolve too. Future might bring more game design elements. Comm mgrs would need to also think abt design #KMers |
| 4:57 pm | elsua: | ? @hjarche: Q5) A CM should use a very gentle hand http://is.gd/fav09 / Another great read for later ... #KMers |
| 4:57 pm | davidchris: | RT @mneff: The best community leader is almost invisible. A light touch to keep the machinery humming while they engage each other. #kmers |
| 4:58 pm | NancyWhite: | Don't "Train" community managers, nuture community and network practices #KMers |
| 4:58 pm | mneff: | @johanlammers Some formal, some informal. The quicker you can get them doing it the better to discuss real situations with them. #kmers |
| 4:58 pm | prem_k: | RT @NancyWhite: Don't "Train" community managers, nuture community and network practices #KMers |
| 4:58 pm | community_mngr: | RT @NancyWhite: Don't "Train" community managers, nuture community and network practices #KMers |
| 4:59 pm | elsua: | Q6 communitybuilding is a journey, a continuous learning experience! Be ready to be challenged every day & move on. Empower them #KMers |
| 4:59 pm | community_mngr: | RT @elsua Q5 Community management has not nothing to do with moderating / managing a community/it's all about facilitation & passion! #KMers |
| 4:59 pm | scmorgan: | RT @NancyWhite: Don't "Train" community managers, nuture community and network practices #KMers |
| 4:59 pm | elsua: | @gautamghosh Yes, which ties it nicely with the tweet I just shared about being a continuous learning experience of fine tuning #KMers |
| 4:59 pm | rsamii: | RT @NancyWhite: Don't "Train" community managers, nuture community and network practices #KMers |
| 4:59 pm | stangarfield: | Expectations for community leaders to ensure that communities are nurtured: SHAPE - Schedule, Host, Answer, Post, Expand #KMers |
| 5:00 pm | plantpixie: | RT @NancyWhite: Dont "Train" community managers, nurture community and network practices #KMers |
| 5:00 pm | rsamii: | RT @elsua: Q6 communitybuilding is a journey, a continuous learning experience! Be ready to be challenged every day & move on. Empower them #KMers |
| 5:00 pm | kirstenwagenaar: | Great to read some wonderful tweets about Community Management through #KMers! #cmnl |
| 5:00 pm | kirstenwagenaar: | RT @NancyWhite Don't "Train" community managers, nuture community and network practices #KMers |
| 5:00 pm | rsamii: | @elsua and do not we all know how challenging it can get! as @NancyWhite always says "inch by inch" #KMers |
| 5:00 pm | Ridgehead: | Nice! RT @stangarfield: Expectations for comm leaders to ensure that comms are nurtured: SHAPE - Schedule, Host, Answer, Post, Expand #KMers |
| 5:00 pm | davidchris: | provide community success stories to generate interest and engage others... #kmers |
| 5:01 pm | plantpixie: | Excellent discussion on community management #KMers! #KMers |
| 5:01 pm | swanwick: | Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard #KMers |
| 5:01 pm | mneff: | Elevating this to the community director level. Focus on the key communities that produce value for the company. Provide reports. #kmers |
| 5:01 pm | johanlammers: | [moderator] Thanks for a great chat everyone! I learned a lot! I hope to see you guys again at the coming #KM chats on KMers.org! #kmers |
| 5:02 pm | johanlammers: | Upcoming Chat Events on KMers.org| #KMers http://ow.ly/2E6oQ #KM #innochat |
| 5:02 pm | WeKnowMore: | Upcoming Chat Events on KMers.org| #KMers http://ow.ly/2E6yO #KM #innochat |
| 5:02 pm | plantpixie: | Next week I'm moderating the topic of Social Governance in the Enterprise. Come with examples and tales of wins and challenges! #KMers |
| 5:02 pm | mneff: | Work with the community sponsors to ensure community alignment with the business objectives. Help identify needed resources. #kmers |
| 5:02 pm | kirstenwagenaar: | RT @elsua communitybuilding is journey, a continuous learning experience! Be ready to be challenged every day & move on. Empower them #KMers |
| 5:02 pm | elsua: | ? @NancyWhite: Dont "Train" community managers, nuture community and network practices / Tweet of the day! :-D #KMers |
| 5:02 pm | mneff: | @johanlammers Thank you for facilitating. A rich thread. Appreciate the time you gave us. #kmers |
| 5:03 pm | Ridgehead: | Thanks to Johan and the group - always enlightening #KMers |
| 5:03 pm | jimworth: | Stumbled up a great chat. Looking 4ward to next RT @swanwick: Submit a chat topic for an upcoming session at http://bit.ly/aLS73G #KMers |
| 5:04 pm | javimos: | RT @elsua: ? @NancyWhite: Dont "Train" community managers, nuture community and network practices / Tweet of the day! :-D #KMers |
| 5:04 pm | johanlammers: | I'll try to write a blogpost on this chat alongside the transcript and get all the links nicely organized. Thanks all!! #kmers |
| 5:04 pm | ithorpe: | Blown away by today's excellent chat on community facilitation thks to @johanlammers and all, looking forward to transcript #kmers |
| 5:05 pm | CircleReader: | RT: @hjarche Q5) A Community Manager should use a very gentle hand http://is.gd/fav09 #kmers |
| 5:05 pm | SthMtnMike: | RT @kirstenwagenaar: RT @NancyWhite Don't "Train" community managers, nuture community and network practices #KMers |
| 5:05 pm | CreativeSage: | RT @WeKnowMore: Upcoming Chat Events on KMers.org #KMers http://ow.ly/2E6yO #KM #innovation #innochat |
| 5:05 pm | elsua: | @rsamii @nancywhite Absolutely! Which is what makes it such a fascinating journey, imo; one to enjoy & treasure! :) #KMers |
| 5:07 pm | AnaDataGirl: | RT @ithorpe: Blown away by today's excellent chat on comm facilitation thks @johanlammers & all, looking fwd to transcript #kmers » me too! |
| 5:07 pm | elsua: | @johanlammers Thanks much, Johan, for another great session on #KMers; had a great time & learned lots! Till next one! :) #KMers |
| 5:08 pm | ChiefExecMom: | Apologies for dropping - urgent request came in. Hoping to start summaries of chats again this week so will update here! #KMers |
| 5:09 pm | __contagious__: | RT @elsua: ? @NancyWhite: Dont "Train" community managers, nuture community and network practices / Tweet of the day! :-D #KMers |
| 5:09 pm | CircleReader: | How can this apply to #education? RT @NancyWhite Don't "Train" community managers, nurture community & network practices #KMers #homeschool |
| 5:10 pm | davidchris: | inspiring #kmers chat today. Thx to @mneff for all the great tips....and @johanlammers for moderating...thx everyone... |
| 5:12 pm | twiliew: | "@elsua: @johanlammers (...) had a great time; learned lots! Till next one! :) #KMers" -- great sessions, can't follow w. my tiny screen. ;) |
| 5:13 pm | mdelasteyrie: | RT @TheCR: ?@mneff: Resist urge to fill in silent periods, give people a chance to reflect & internalize, when people speak up, encourage them #kmers |
| 5:13 pm | swanwick: | @jimworth Great to hear. I couldn't make it this week, but hope to see you every Tues 12pm ET #KMers |
| 5:15 pm | ithorpe: | @jimworth great to see you at #KMers |
| 5:16 pm | jimworth: | Interesting new vein of knowledge for me http://www.kmers.org/ and their weekly chats #KMers #E20 Nice! I'll be back |
| 5:17 pm | kiilo_: | RT @elsua: Q5 Community management has not nothing to do with moderating / managing a community; it's all about facilitation & passion! #KMers |
| 5:17 pm | elsua: | @jimworth Jim, you may want to subscribe to the #kmers chat & tune in every Tue at noon EDT for the weekly chats :) #KMers |
| 5:19 pm | knowledgetank: | NEW AT ?MOBEE KNOWLEDGE CoP? SITE : SOCIAL CONTEXTUAL LEARNING 2.0 PLATFORM http://bit.ly/aRAzbX #KM #KMers |
| 5:21 pm | knowledgetank: | links for 2010-09-14 http://bit.ly/c8LfG5 #KM #KMers |
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