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Transcript - Sharing is Caring
Chat Event:
Date & time:
Tuesday, August 17, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:01 pm | swanwick: | {moderator} Welcome to #KMers. Let's take several minutes for everyone to say hi. Hopefully a few newbies today. #KMers |
| 4:01 pm | VMaryAbraham: | @marciamarcia FYI. RT @swanwick: @VMaryAbraham ARIS is a system in NYC Dept of Ed which has a #KM component for faculty. #KMers |
| 4:01 pm | swanwick: | Thx to @mneff and @VMaryAbraham for their tweets today from #SIKM For any interested #KMers , the URL to join is http://bit.ly/bhoGLn |
| 4:01 pm | kcbower: | Hi! Kate, #KM grad student. Final project on #PKM. Going to be a nuisance over nxt 2 wks, bothering all of you to help w/ research! #KMers |
| 4:02 pm | Vivisimo_Inc: | Hi all! Looking forward to our convo today. #kmers |
| 4:02 pm | pekadad: | @swanwick Lee Romero from Deloitte in Detroit here #KMers |
| 4:02 pm | swanwick: | @kcbower Hi Kate. Post the link for people to take your survey and learn more about your research. #KMers |
| 4:03 pm | mneff: | SIKM call over - let's get this party started. #kmers |
| 4:03 pm | VMaryAbraham: | @swanwick Hi there! Mary Abraham of AboveandBeyondKM.com here. (I'm off the coast of Maine today, not in my usual NYC.) #KMers |
| 4:04 pm | kcbower: | @swanwick Happy to! Info: http://tinyurl.com/27l2sr3 Survey: http://tinyurl.com/29scuzn Survey takes approx 15 mins. #KMers |
| 4:04 pm | swanwick: | @VMaryAbraham On an island or a boat? :) #KMers |
| 4:04 pm | marciamarcia: | Wonderful opportunity to talk with #KMers today about social learning and more. Look forward to an ongoing conversation! |
| 4:05 pm | kcbower: | @VMaryAbraham Jealous! Sitting in a gray cubicle in IL today, myself. #KMers |
| 4:05 pm | swanwick: | @marciamarcia Feel free to connect with me if you would like to get more info about ARIS. I can connect you to the right ppl #KMers |
| 4:05 pm | elsua: | Hi everyone! Luis Suarez over here from the Canaries; Hippie 2.0 living a world without email at big blue :) #KMers |
| 4:06 pm | elsua: | ? @kcbower: @swanwick Happy to! Info: http://tinyurl.com/27l2sr3 Survey: http://tinyurl.com/29scuznSurvey takes approx 15 mins. #KMers |
| 4:06 pm | swanwick: | {moderator} Any newbies lurking? Feel free to introduce yourself. We don't bite. #KMers |
| 4:07 pm | elsua: | About to dive for the next hour into the #kmers weekly chat; feel free to unfollow or mute me while my twitterrhea begins ... |
| 4:07 pm | driessen: | @swanwick hi I'm Samuel, info architect at Oce #kmers |
| 4:07 pm | VMaryAbraham: | @marciamarcia Thanks for a great session, Marcia.Sorry I was silent -- too busy listening to you & then tweeting the nuggets 2 others #KMers |
| 4:07 pm | elsua: | ? @swanwick: {moderator} Any newbies lurking? Feel free to introduce yourself. We dont bite / Well, some of us do! Woof, Woof! :-P #KMers |
| 4:07 pm | swanwick: | {moderator} OK, here we go... #KMers |
| 4:07 pm | swanwick: | {moderator} Q1: Why are people so interested in sharing online about their personal lives, but not so much at work? #KMers |
| 4:08 pm | stangarfield: | @kcbower FYI, Luis Suarez @elsua blogged about PKM recently http://bit.ly/9Bc3Wk #PKM #KM#KMers |
| 4:08 pm | swanwick: | @driessen Samuel, welcome. Great to have you here. #KMers |
| 4:08 pm | driessen: | RT @kcbower: @swanwick Happy to! Info: http://tinyurl.com/27l2sr3 Survey: http://tinyurl.com/29scuznSurvey takes approx 15 mins. #KMers |
| 4:08 pm | VMaryAbraham: | @driessen Welcome, Samuel! It's nice to have you and @elsua here to represent Europe. #KMers |
| 4:08 pm | pekadad: | @swanwick Because personal = likely friends with those you're sharing with. #KMers |
| 4:09 pm | elsua: | Q1: Social capital; it helps knowledge works build trust w/ their peers sharing the social stuff; critical for knowledge sharing #KMers |
| 4:09 pm | kcbower: | @stangarfield I responded in the comments today! #KMers |
| 4:09 pm | pekadad: | @swanwick And, in work, I find people don't like to share as much because they become "visible" #KMers |
| 4:09 pm | mneff: | Most people at work are used to just doing work. They do not realize how important it is to share personal information to build trust #kmers |
| 4:09 pm | elsua: | @stangarfield Thanks, Stan, for the tweet love! Hope to catch up with the replay from previous KM call! :) #KMers |
| 4:09 pm | VMaryAbraham: | Q1: Why we don't share at work? Concern about the consequences. Ppl don't realize there are leisure time consequences too. #KMers |
| 4:09 pm | swanwick: | @pekadad So you are saying there is an element of trust required for sharing? #KMers |
| 4:10 pm | Vivisimo_Inc: | @swanwick Q1: Anonymity - online rejection is minimal #kmers |
| 4:10 pm | stangarfield: | Q1: sharing at work could result in more work due to people replying, criticism, questions about why you have time to share, etc. #KMers |
| 4:10 pm | elsua: | @VMaryAbraham @driessen Awwww, that's just so kind, Mary! Hope you are enjoying your vacation! :) hehe Thanks for joining us today! #KMers |
| 4:10 pm | swanwick: | @pekadad Interesting: As a type "A" myself, visible=good. You think most are the opposite? #KMers |
| 4:10 pm | kcbower: | Q1. Agreed re: anonymity & trust. Perhaps too concerned about implications, reputation. #KMers |
| 4:11 pm | VMaryAbraham: | Trust is key to sharing. The catch is that sharing leads to trust. It's a chicken/egg problem. @swanwick#pekedad #KMers |
| 4:11 pm | pekadad: | @swanwick Trust is part of it. If I'm visible at work, "people will know what I'm doing". I've heard that several times. #KMers |
| 4:11 pm | elsua: | Most knowledge workers still find it difficult to come to terms with being accountable for what they say / share at work. Not outside #KMers |
| 4:11 pm | 4KM: | @marciamarcia [sidebar] Know the SCoPE http://bit.ly/25yueo community? Don't know if it meets your criteria for faculty learning. #KM #KMers |
| 4:11 pm | mneff: | Many organizations still do not see the value in building connections to improve knowledge velocity. #kmers |
| 4:11 pm | VMaryAbraham: | @elsua Loving my vacation -- it's my birthday today -- what's not to like???? #KMers |
| 4:12 pm | VMaryAbraham: | RT @elsua: Most knowledge workers still find it difficult to come to terms with being accountable for what they say / share at work. #KMers |
| 4:12 pm | elsua: | @pekadad And what's wrong with that? It's all part of that declarative living & narrating your work ethic, right? :) #KMers |
| 4:12 pm | lehawes: | @elsua Sorry I can't join #KMers chat today. Will have to look up transcript later. I'm sure you will lead a fabulous discussion. |
| 4:12 pm | mneff: | @VMaryAbraham Happy Birthday. A great day for us all. #kmers |
| 4:12 pm | mdieterle: | There's also a big brother element to it. People don't feel comfortable that everyone knows what they're doing at any time #Kmers |
| 4:13 pm | swanwick: | @VMaryAbraham Happy Bday Mary! Everyone together....Happy Birthday to you, Happy Birthday to you... :) #KMers |
| 4:13 pm | VMaryAbraham: | @pekadad RT @VMaryAbraham: Trust is key to sharing. The catch is that sharing leads to trust. Its a chicken/egg problem. @swanwick #KMers |
| 4:13 pm | mneff: | Many still feel that they will only share with people who have a need to know. Very ingrained in many. #kmers |
| 4:13 pm | kcbower: | Perhaps it's a culture issue. Have worked at orgs where sharing personal info very valued. #Greenpeace#KMers |
| 4:13 pm | pekadad: | @stangarfield Good point - part of the concern I hear about visibility is "more work". #KMers |
| 4:13 pm | kcbower: | RT @swanwick: @VMaryAbraham Happy Bday Mary! Everyone together....Happy Birthday to you, Happy Birthday to you... :) #KMers |
| 4:13 pm | pekadad: | @elsua Nothing is wrong with it if you have the appropriate attitude :) Many (still) don't. #KMers |
| 4:13 pm | elsua: | @VMaryAbraham Whoaaahhh! Awesome! Ok, #KMers, everyone a big cheer to Mary's birthday! hehe Happy birthday, Mary! Have a blast! :) #KMers |
| 4:13 pm | mneff: | Others feel that what they have to share is not of value to anyone else. That is a little harder to suss out. #kmers |
| 4:14 pm | VMaryAbraham: | @swanwick @mneff You are too kind! (Sorry, didn't mean to sidetrack the convo. Just enjoying the day...) #KMers |
| 4:14 pm | swanwick: | RT @mneff: Many still feel that they will only share with people who have a need to know. Very ingrained in many. -- Too true #KMers |
| 4:14 pm | elsua: | ? @mneff: Many organizations still do not see the value in building connections to improve knowledge velocity / Unfortunately :-(( #KMers |
| 4:14 pm | kcbower: | @VMaryAbraham Glad you're spending part of your birthday with all of us - I always value/learn from your contributions! #KMers |
| 4:14 pm | pekadad: | @mneff I heard exactly that when I asked my team to use a globally visible (internally) blog to write up status reports. #KMers |
| 4:14 pm | elsua: | @pekadad That's true; it *is* a matter of having the right attitude, nothing to do with the tools; they help, but not sufficient #KMers |
| 4:15 pm | VMaryAbraham: | @elsua Thanks, Luis. Having the birthday is easy. Matching your vacation days is much harder! ;-) #KMers |
| 4:15 pm | Vivisimo_Inc: | Agreed RT @mneff: Key is to get people to share as part of their regular processes so it is not an afterthought or additional cost. #kmers |
| 4:15 pm | Fazzinchi: | @elsua Started following #KMers tag after your mention of it. Interesting discussion. |
| 4:15 pm | stangarfield: | I think in general that people want to stay out of the limelight at work - lay low and hope that no one notices them to avoid layoffs #KMers |
| 4:15 pm | swanwick: | What about the knowledge hoarders? Don't want to share because have impression that decreases their value. #KMers |
| 4:16 pm | VMaryAbraham: | Sharing at work is easier if senior people set the right tone & provide the right example. #KMers |
| 4:16 pm | elsua: | @lehawes That's too bad, Larry, you can't make it! Catch up on the chat transcript later, please. Speak soon! #KMers |
| 4:16 pm | elsua: | @VMaryAbraham hehe If you would only know what awaits me this coming weekend; a BBQ in GER w/ friends & another one in ESP on Sun :) #KMers |
| 4:17 pm | Vivisimo_Inc: | Culture is huge! RT @VMaryAbraham: Sharing at work is easier if senior people set the right tone & provide the right example. #kmers |
| 4:17 pm | VMaryAbraham: | @swanwick Knowledge hoarders need 2 understand the 1/2 life of info.Their value lies in generating new ideas,not hoarding stale ones. #KMers |
| 4:17 pm | mycrowdca: | RT @mneff - Nice slide on why adopt social media. So much more than just marketing. #kmers |
| 4:17 pm | elsua: | @Fazzinchi Hi there! Hello and welcome! Feel free to interact! We get together every week on a different topic :) #KMers |
| 4:17 pm | kcbower: | Think there's an add'l issue - not just what to share but how much - w/ both personal & professional knowledge. #KMers |
| 4:17 pm | swanwick: | {moderator} Q2: how can we bridge the gap between value to individual and value to org that sharing can provide? #KMers |
| 4:17 pm | Fazzinchi: | #KMers Q1: There is anonymity about sharing personal stuff online that gives a certain freedom but at work people know you and can judge. |
| 4:17 pm | Vivisimo_Inc: | @swanwick may not want to share too because they do not get credit for idea #kmers |
| 4:17 pm | elsua: | @stangarfield But then eventually, it's them the first ones facing those layoffs for not sharing in the 1st place? Hummm #KMers |
| 4:18 pm | VMaryAbraham: | @jmcgee Welcome, Jim! #KMers |
| 4:18 pm | swanwick: | @Vivisimo_Inc If they share in a public forum, isn't that a better way to prove ownership than discussing offline? #KMers |
| 4:18 pm | elsua: | @swanwick Knowledge hoarders are a thing of the past; an species on the brink of extinction; social knowledge sharing will kill'em #KMers |
| 4:18 pm | driessen: | This is a strange: I don't see a big distinction between private and work. The way to GTD is to be a bit open so peeps can connect #KMers |
| 4:19 pm | kcbower: | @mneff Have to make biz case for seniors to set example - and it's a tough sell, I think. #KMers |
| 4:19 pm | elsua: | ? @VMaryAbraham: Sharing at work is easier if senior people set the right tone & provide the right example / Leading by example! :) #KMers |
| 4:19 pm | VMaryAbraham: | @elsua @stangarfield Here's the challenge - how to ensure job security while sharing your info. You need a boss who understands value #KMers |
| 4:19 pm | mneff: | @swanwick - most do not collect the value from sharing. It is intuitive to us. You can collect anecdotes all day. Key is to lead here #kmers |
| 4:19 pm | mdieterle: | @swanwick The value that sharing provides needs to be reinforced by the organization and lived by leadership #Kmers |
| 4:19 pm | swanwick: | @driessen You don't think people share differently outside and inside of work? #KMers |
| 4:20 pm | kcbower: | RT @mdieterle: @swanwick The value that sharing provides needs to be reinforced by the organization and lived by leadership #KMers |
| 4:20 pm | elsua: | ? @VMaryAbraham: @jmcgee Welcome, Jim! / Hiya, Jim! Welcome on board! :) Glad to have you today with us #KMers |
| 4:20 pm | Vivisimo_Inc: | @swanwick Indeed it is if such a forum is available in their org. #kmers |
| 4:20 pm | stangarfield: | @elsua Indeed - if people thought they would be layed off for NOT sharing, that would have an impact #KMers |
| 4:20 pm | driessen: | @swanwick: {moderator} Q2: I like @hjarche's PKM approach #Kmers |
| 4:21 pm | driessen: | RT @elsua: @swanwick Knowledge hoarders are a thing of the past; an species on the brink of extinction; social knowledge sharing will kill'em #KMers |
| 4:21 pm | Fazzinchi: | #KMers There's need to persuade seniors to dive in to using social tools as part of their daily routine. Must demonstrate the value to them |
| 4:21 pm | mneff: | @stangarfield - yes you get what you measure or threaten. Not sure of the quality of those sharings though. Still need to engage ees #kmers |
| 4:21 pm | VMaryAbraham: | @mneff Senior leadership/examples can happen further down the food chain. An immediate boss can hv more impact than C-level boss. #KMers |
| 4:21 pm | swanwick: | @stangarfield Heh I'd like to see the day when ppl are chastised because they are not sharing enough. #KMers |
| 4:21 pm | elsua: | @VMaryAbraham @stangarfield Bob Buckman once said there isn't anyone out there who knows better than you what you know; biggest advtg #KMers |
| 4:22 pm | stangarfield: | Q2: leaders setting an example by sharing readily; spreading word that you get promoted by sharing; recognizing those who share #KMers |
| 4:22 pm | kcbower: | @stangarfield @elsua Could be enforced via performance management/measurement - but still need more open culture I think. #KMers |
| 4:22 pm | swanwick: | @driessen Would u provide some @hjarche links on #PKM for ppl to review later? #KMers |
| 4:22 pm | elsua: | ? @driessen: @swanwick: {moderator} Q2: I like @hjarches PKM approach / Me, too! Everyone should come up w/ their own PKM strategy #KMers |
| 4:22 pm | driessen: | @swanwick I don't... But I'm only 34... ;-) #kmers |
| 4:23 pm | VMaryAbraham: | @elsua @stangarfield Agreed. But sharing forces you to stay on your toes, not rest on your knowledge hoard. That's hard 4 ppl. #KMers |
| 4:23 pm | driessen: | RT @stangarfield: @elsua Indeed - if people thought they would be layed off for NOT sharing, that would have an impact #KMers |
| 4:23 pm | mdieterle: | @elsua Hmmm, Knowledge hoarders will have less power, but won't become extinct! It's ingrained in human nature #Kmers |
| 4:23 pm | elsua: | ? @swanwick: @stangarfield Heh Id like to see the day when ppl are chastised because they are not sharing enough / It'll come... #KMers |
| 4:23 pm | driessen: | @stangarfield AGREE!! #kmers |
| 4:23 pm | kcbower: | Ask forgiveness, not permission. RT @VMaryAbraham: @mneff Sr examples...further dn food chn. An immediate boss can hv more impact #KMers |
| 4:24 pm | swanwick: | @kcbower hippie2.0 is new concept being progressed by @elsua covering the proper motivations for sharing. He will cover in upcoming #KMers |
| 4:24 pm | elsua: | @swanwick @driessen Earlier on @stangarfield shared a link to a post I did referencing @hjarche's PKM work w/ bunch of links, too #KMers |
| 4:24 pm | mdieterle: | RT @VMaryAbraham: @mneff Senior leadership/examples can happen further down the food chain. An immediate boss can hv more impact... #Kmers |
| 4:25 pm | elsua: | @VMaryAbraham @stangarfield But that's inevitable, Mary; it's the main point of keeping us alive & keen on learning / challenging us #KMers |
| 4:25 pm | kcbower: | Great! RT @swanwick: hippie2.0 is new concept being progressed by @elsua covering the proper motivations for sharing. Future chat. #KMers |
| 4:25 pm | swanwick: | {moderator} Some sharing helps me do my job better and other sharing helps others do their job better. Are they always same? #KMers |
| 4:25 pm | mneff: | One technique that works is if you find something you really like, then share it. Others will probably like what you like. #kmers |
| 4:26 pm | elsua: | @mdieterle It's ingrained in a human nature that's been imposed on us for over decades; they'll be extinct, believe me ;-) #KMers |
| 4:26 pm | dzhu: | RT @elsua? @swanwick @stangarfield Heh Id like to see the day when ppl are chastised because they are not sharing enough / It'll come #KMers |
| 4:26 pm | mneff: | Every once in a while post a synopsis. Some sharing is happenstance. Make it part of your routine to share so that it is not hard. #kmers |
| 4:27 pm | VMaryAbraham: | @elsua Understood. But not everyone in an org is focused on excellence, challenge or continuous learning. Some just want a rest! #KMers |
| 4:27 pm | jmcgee: | RT @elsua: @swanwick Knowledge hoarders a thing of the past; on the brink of extinction; social knowledge sharing will kill'em #KMers |
| 4:27 pm | elsua: | @swanwick @kcbower @jderagon has been doing a tremendous piece of work on it as well over athttp://hippies20.com :-D #KMers |
| 4:27 pm | JoeRaimondo: | The perpetual complaint from individuals: "they don't know what I know (capable of)." Biggest source of productivity and morale drain #kmers |
| 4:27 pm | stangarfield: | People are more likely to share when they can see how it will help someone with a specific need #KMers |
| 4:27 pm | swanwick: | RT @swanwick: {moderator} Q2: how can we bridge the gap between value to individual and value to org that sharing can provide? #KMers |
| 4:27 pm | pekadad: | @swanwick I think they are different in general. #KMers |
| 4:28 pm | driessen: | @swanwick will do but I'm biking home now! #kmers |
| 4:28 pm | VMaryAbraham: | Perhaps our focus on sharing is wrong b/c that's "out of the flow." With the right tools/process, sharing is automatic "in the flow." #KMers |
| 4:28 pm | LTCHerring: | RT @stangarfield: People are more likely to share when they can see how it will help someone with a specific need #KMers |
| 4:28 pm | elsua: | @VMaryAbraham Agree on wanting to have a rest; but how much longer can you stagnate & lag behind before everyone else moves on? #KMers |
| 4:28 pm | mneff: | @swanwick - First understand what the individual and the organization values. Look for connections and share relevant material. #kmers |
| 4:29 pm | swanwick: | @VMaryAbraham Isn't rest what happens outside of work? If they are over-worked, prioritization is key #KMers |
| 4:29 pm | pekadad: | @stangarfield Ppl seem more comfortable sharing if they control the sharing, too. 1-to-1 communication=OK. Otherwise, I lose control. #KMers |
| 4:29 pm | elsua: | ? @stangarfield: People are more likely to share when they can see how it will help someone with a specific need / Applied context :) #KMers |
| 4:29 pm | VMaryAbraham: | Q2: Provide tools that (1) let individuals work more efficiently and (2) permit passive sharing to the org. #KMers |
| 4:29 pm | swanwick: | @driessen Friends don't let friends tweet and bike. :) #KMers |
| 4:29 pm | pekadad: | @stangarfield I see that as a major difference between 'networks' (I'm in the middle) and 'communities' (I'm one of a group sharing) #KMers |
| 4:29 pm | mneff: | Listen really hard to what people are saying. If you find something you think will help them, share it. Sometimes that is the spark. #kmers |
| 4:29 pm | Vivisimo_Inc: | RT @VMaryAbraham: Q2: Provide tools that (1) let individuals work more efficiently and (2) permit passive sharing to the org. #kmers |
| 4:29 pm | kcbower: | Q2. I recently defended the idea to an exec by speaking to performance, increased efficiency, saved time = more billable hours. #KMers |
| 4:30 pm | billives: | great session on social learning by @marciamarcia on @stangarfield SIKM group .thx quites appearinng on #KMers |
| 4:30 pm | elsua: | Q2 Perhaps by having the business AND knowledge workers finally accept the word SOCIAL as something good & much needed #KMers |
| 4:30 pm | VMaryAbraham: | @swanwick Overwork, under motivation -- there are any number of issues. #KMers |
| 4:31 pm | WeKnowMore: | Sorry to be late. I will be mostly lurking at this very interesting discussion via KMers.org #KM #KMers |
| 4:31 pm | stangarfield: | @VMaryAbraham Agree - e.g., if blogging is standard way to communicate rather than email, broader sharing to more people results #KMers |
| 4:31 pm | elsua: | ? @pekadad: @stangarfield I see that as a major diff. between networks (Im in the middle) & communities (Im one of a group sharing) #KMers |
| 4:31 pm | VMaryAbraham: | What goes around comes around. If each person shares one bit of critical info w/ someone in need, the knowledge network grows. #KMers |
| 4:31 pm | kanter: | @elsua #KMers we're also doing a tweetchat on ngos #sm73 now wavinghttp://hashtagsocialmedia.com/blog/social-media-for-non-profits |
| 4:31 pm | jmcgee: | a personal barrier to knowledge sharing - what I know best seems obvious and not worthy of sharing w/others - one cost of expertise - #kmers |
| 4:32 pm | jmcgee: | RT @VMaryAbraham: Perhaps our focus on sharing is wrong b/c that's "out of the flow." With the right tools/process, sharing is automatic "in the flow." #KMers |
| 4:32 pm | swanwick: | {moderator} Calling an audible: Q3 - How do we get sharing "in the flow"? ie. part of everyday work #KMers |
| 4:32 pm | WeKnowMore: | RT @stangarfield: People are more likely to share when they can see how it will help someone with a specific need #KMers |
| 4:32 pm | mdieterle: | @LTCHerring @stangarfield: That's where communities come in! They provide context and value to both sides #Kmers |
| 4:32 pm | driessen: | RT @VMaryAbraham: What goes around comes around. If each person shares one bit of critical info w/ someone in need, the knowledge network grows. #KMers |
| 4:33 pm | elsua: | ? @kanter: #KMers were also doing a tweetchat on ngos #sm73 now waving http://bit.ly/c7O8R9 // *waves* Hiya! :) #KMers |
| 4:33 pm | VMaryAbraham: | @stangarfield You're right, Stan. We need to move ppl 2 online work spaces that are shared and open -- NOT email. #KMers |
| 4:33 pm | elsua: | ? @VMaryAbraham: What goes around comes around. If each person shares one bit of critical info w/ someone in need, the knownet grows #KMers |
| 4:33 pm | Vivisimo_Inc: | Q:3 Embed in culture, provide the technology to do it, implement process that foster knowledge share #kmers |
| 4:33 pm | mneff: | @swanwick - key there is to help make the flow more visible. Keep your status current. Review other people's status and respond. #kmers |
| 4:33 pm | WeKnowMore: | RT @VMaryAbraham: What goes around comes around. If each person shares one bit of critical info w/ someone in need, the knownet grows #KMers |
| 4:34 pm | elsua: | @jmcgee That's a great tweet, Jim! But then again it reminds me of how everyone *is* an expert on their own subject matter(s) :) #KMers |
| 4:34 pm | VMaryAbraham: | @stangarfield Transparency should also help ensure that the content shared is of good quality. (This will alleviate C-level concerns) #KMers |
| 4:34 pm | swanwick: | @mneff Is setting your status "in the flow"? #KMers |
| 4:35 pm | kcbower: | Q3. Perhaps starts w/ formal practices - meetings. "Everyone bring something to share!" :) #KMers |
| 4:35 pm | stangarfield: | Q3: Use open, collaborative tools for standard processes - e.g., wiki for reports, blog for updates, team spaces for documents, etc. #KMers |
| 4:35 pm | mneff: | Make part of your routine building relationships. Reach out to share what you are working on and ask them what they are working on. #kmers |
| 4:35 pm | 4KM: | RT @stangarfield: Ppl more likely 2 share when it will help someone with a specific need #KMers <& some orgs are question-averse |
| 4:35 pm | VMaryAbraham: | RT @mneff: @swanwick - key there is 2 help make the flow more visible. Keep yr status current. Review other peoples status & respond. #KMers |
| 4:35 pm | WeKnowMore: | RT @VMaryAbraham Transparency should also help ensure that the content shared is of good quality This will alleviate C-level concerns #KMers |
| 4:35 pm | elsua: | Q3 Stop using email; 1:1 private confidential convos & calendaring events; the rest out and about on social software spaces #lawwe #KMers |
| 4:36 pm | WeKnowMore: | RT @stangarfield: Q3: Use open, collaborative tools for standard processes - e.g., wiki for reports, blog for updates, team spaces for documents, etc. #KMers |
| 4:36 pm | mdieterle: | @swanwick Re Q3: Moving away from email into social communication will facilitate sharing as what people do every day #Kmers |
| 4:36 pm | stangarfield: | @VMaryAbraham Agree #KMers |
| 4:36 pm | kcbower: | Q3. Any examples of success stories that can inform this discussion? What's worked? #KMers |
| 4:36 pm | VMaryAbraham: | @elsua You're NOT advocating email use? I'm shocked, SHOCKED! ;D #KMers |
| 4:36 pm | jmcgee: | @elsua - there's a learning step to understand that it is the recipient who can best value what you share - trust them #kmers |
| 4:36 pm | elsua: | ? @JoeRaimondo: Q3-I always think of @snowdens kids party illustration. You set up the games & the rough parameters & let them run #KMers |
| 4:37 pm | swanwick: | @mdieterle Wasn't that the philosophy behind Google Wave? What happened? #KMers |
| 4:37 pm | mneff: | @ swanwick - it is if people use it to describe what they are doing. Most do not make it easy. Another tip, be accessible. Be visible #kmers |
| 4:37 pm | WeKnowMore: | RT @elsua Q3 Stop using email; 1:1 private confidential convos & calendaring events; the rest out and about on social software spaces #KMers |
| 4:37 pm | stangarfield: | @4KM Right, they have an asking problem, but are willing to ask 1-to-1 as @pekadad said. Community leaders can help by reposting. #KMers |
| 4:37 pm | swanwick: | @kcbower Stan's tweet about wikis for reports etc... is a good example of what is working. #KMers |
| 4:37 pm | VMaryAbraham: | RT @stangarfield: Use open, collaborative tools 4 standard processes - e.g., wiki 4 reports, blog 4 updates, team spaces 4 docs, etc. #KMers |
| 4:37 pm | kcbower: | @elsua Big behavior chg to stop using eml. How would you suggest facilitating it, communicating it? Agree w/ you, but big challenge. #KMers |
| 4:37 pm | driessen: | RT @stangarfield: Q3: Use open, collaborative tools for standard processes - e.g., wiki for reports, blog for updates, team spaces for documents, etc. #KMers |
| 4:38 pm | swanwick: | @mneff But I consider "in the flow" to be things that help me get MY job done. #KMers |
| 4:38 pm | driessen: | RT @JoeRaimondo: Q3-I always think of @snowden's kid's party illustration. You set up the games and the rough parameters and let them run. #kmers |
| 4:39 pm | Fazzinchi: | #KMers Q3 Tough to change a culture by telling people what to do. Theres a need to evangelise, to demonstrate & to encourage experimentation |
| 4:39 pm | mdieterle: | @swanwick I believe Google Wave's launch was screwed up. The concept was right. #Kmers |
| 4:39 pm | VMaryAbraham: | @jmcgee @elsua Also you don't know whether what you can share will be useful today or next year.That's for the recipient to judge. #KMers |
| 4:39 pm | swanwick: | Anyone think that recording/transcription will be a good way to capture information "in the flow"? #KMers |
| 4:40 pm | WeKnowMore: | RT @mdieterle: @swanwick I believe Google Waves launch was screwed up. The concept was right. #KMers |
| 4:40 pm | mneff: | @swanwick - exactly - but how can I help you if I do not even know what your job is or what you are doing. AI is still in the future #kmers |
| 4:40 pm | jmcgee: | Q3 - shift attention to making your work observable - then sharing is natural byproduct - seehttp://bit.ly/8YLI42 - #kmers "owork |
| 4:40 pm | Vivisimo_Inc: | RT @Fazzinchi: Q3 There's a need to evangelize, to demonstrate & to encourage experimentation #kmers |
| 4:40 pm | VMaryAbraham: | Plus we needed time to develop use cases RT @mdieterle: @swanwick I believe Google Waves launch was screwed up.The concept was right. #KMers |
| 4:40 pm | kcbower: | Perhaps start small, too - pilots. RT @mneff: Ask Q's. Give people a chance to share...in mtgs. Then post that in an open "space". #KMers |
| 4:41 pm | swanwick: | @mdieterle Perhaps a good topic for a future chat: "Learning from the Google Wave Experience" #KMers |
| 4:42 pm | VMaryAbraham: | @jmcgee Is this a hint of your TUG talk on #observablework? @Roundtrip #KMers |
| 4:42 pm | Vivisimo_Inc: | @swanwick 2 me "in the flow" means relevant & accessible when I need it and being able to capture the knowledge without much effort #kmers |
| 4:42 pm | stangarfield: | @billives Recording of Marcia Conner on Social Learning is now available athttp://www.divshare.com/download/12301077-07e #KMers |
| 4:43 pm | swanwick: | @mneff Isn't that more of a Linkedin Q&A type use case rather than a Facebook Status one? #KMers |
| 4:44 pm | elsua: | Arrrgggghhhhh It looks like #KMers tweetchat event won't allow me to tweet away :-// On FireFox :-(( |
| 4:44 pm | VMaryAbraham: | @kcbower Starting small is key.Begin w/ groups of K workers who interact w/ ea. other regularly & trust ea. other (or need ea. other) #KMers |
| 4:44 pm | swanwick: | Q4: goes against Hippie2.0, but any way to measure soft and hard ROI of sharing? How to validate time and $'s spent? #KMers |
| 4:45 pm | mneff: | @swanwick - not sure - I don't use either to get work done. #kmers |
| 4:45 pm | swanwick: | @elsua Chrome seems to be working well for me today. #KMers |
| 4:45 pm | VMaryAbraham: | "In the flow" means leave me alone to get my work done. Don't make me interrupt myself to "share." Key is 2 work in open online space #KMers |
| 4:45 pm | billives: | RT @stangarfield: Recording of Marcia Conner on Social Learning is available athttp://www.divshare.com/download/12301077-07e #KMers |
| 4:45 pm | kcbower: | @VMaryAbraham Then set metrics, measure performance, determine value and make case to leadership. #KMers |
| 4:46 pm | jmcgee: | how can we best look at "the flow" to see best places to tap knowledge value? too often we work backward from end- #kmers #owork |
| 4:46 pm | swanwick: | @mneff Sorry, was just using those as types of functionality examples. Orgs sometimes have internal versions. #KMers |
| 4:47 pm | VMaryAbraham: | Q4: For ROI calc, U cld use survey 2 determine how much time is saved through info shared by others. #KMers |
| 4:47 pm | swanwick: | @jmcgee Gr8 point. Changing the flow is a lot harder than harnessing it. #KMers |
| 4:47 pm | stangarfield: | Q4: In discussion boards, capture replies that thank the person who shared and how that helped - publish and communicate these #KMers |
| 4:47 pm | VMaryAbraham: | @kcbower That's exactly right! #KMers |
| 4:47 pm | kcbower: | Q4. Also think you could measure engagement, level of trust, increased efficiency... #KMers |
| 4:48 pm | VMaryAbraham: | @stangarfield Collecting and sharing success stories is basic -- yet we often forget to do this. #KMers |
| 4:48 pm | kcbower: | @VMaryAbraham Easier said than done! :) #KMers |
| 4:48 pm | jmcgee: | RT @swanwick: @jmcgee Gr8 point. Changing the flow is a lot harder than harnessing it. #KMers +1 on "harnessing the flow" #owork |
| 4:48 pm | swanwick: | @kcbower Any suggs on how to measure level of trust and efficiency? #KMers |
| 4:48 pm | elsua: | @swanwick #KMers Whoaaaahhhh! Looks like all three browsers I use: Opera, FireFox & Chrome are blocking my Internet access! Holy smokes! :-/ |
| 4:49 pm | rotkapchen: | RT @jmcgee: RT @swanwick: @jmcgee Gr8 point. Changing the flow is a lot harder than harnessing it. #KMers +1 on "harnessing the flow" #owork |
| 4:49 pm | kcbower: | @swanwick Efficiency I think comes back to time - and use of it. Level of trust - well, that's probably a self-assessment. #KMers |
| 4:50 pm | 4KM: | Yes & show respect for questioners RT @stangarfield: @4KM Right, they have an asking problem, but willing to ask 1:1 as @pekadad said #KMers |
| 4:50 pm | kcbower: | @swanwick But could do pre- and post-pilot tests. Would need to think about it more. #KMers |
| 4:50 pm | hjarche: | #KMers @swanwick asked for #PKM links - Overview http://is.gd/elSnR Implementationhttp://is.gd/elSpB History http://is.gd/elSre |
| 4:50 pm | Fazzinchi: | #KMers Q4: Incorporate functionality that enables peer review and feedback (a la eBay) & employees good at sharing get high ranking/scores. |
| 4:50 pm | swanwick: | @kcbower Well, I can tell the org how much I trust you. :) #KMers |
| 4:51 pm | mneff: | Productivity estimates are hard to sell. They say I can do better by just oursourcing/offshoring/layoffs - have to get past that. #kmers |
| 4:51 pm | kcbower: | @swanwick Wanna tell my current org? :) #KMers |
| 4:51 pm | driessen: | @elsua use your iPhone! :-) #kmers |
| 4:51 pm | swanwick: | RT @Fazzinchi: #KMers Q4: Incorporate functionality for peer review and feedback. Employees good at sharing get high ranking/scores. #KMers |
| 4:52 pm | VMaryAbraham: | Or that new iPad!!! RT @driessen: @elsua use your iPhone! :-) #KMers |
| 4:52 pm | driessen: | @mneff Yep, too bad... #kmers |
| 4:52 pm | elsua: | And that folks concludes my participation in #KMers as it looks like I've just been blocked by my 3 browsers to chip in; will catch up chat |
| 4:53 pm | swanwick: | {moderator} Q5: what are the sharing mistakes of the past that folks should be careful about? #KMers |
| 4:53 pm | kcbower: | @swanwick Joking aside, I do think that increased knowledge sharing = inc trust. Yields higher performing teams, inc productivity... #KMers |
| 4:53 pm | JoeRaimondo: | Q4-ROI needs to come from measures of quality and enhanced perceived value #kmers |
| 4:53 pm | VMaryAbraham: | @Fazzinchi Including this in review/feedback is a great idea. But this requires support of C-level. #KMers |
| 4:53 pm | swanwick: | @elsua Gr8 to have you on chat. Look forward to upcoming "Hippie2.0" topic sometime soon. #KMers |
| 4:54 pm | flowplace: | RT @weknowmore: RT @stangarfield: People are more likely to share when they can see how it will help someone with a specific need #KMers |
| 4:54 pm | kcbower: | Q5. Guessing here, but confidentiality, IP issues, external v. internal... #KMers |
| 4:54 pm | mneff: | Q5 - do not make it a competition or measure contributions or force it - then U get a lot of junk instead of useful/relevant content #kmers |
| 4:54 pm | driessen: | @swanwick Q5: sharing mistakes? I really don't have any. If something goes wrong I just say sorry or delete shared item #KMers |
| 4:55 pm | VMaryAbraham: | Q5: Sharing mistakes? Assuming that everyone shares your sense of humor. This is a great way to offend others. #KMers |
| 4:55 pm | stangarfield: | Q5: Provide a bunch of shiny new collaborative tools and assume that everyone will start using them #KMers |
| 4:55 pm | elsua: | @driessen @VMaryAbraham Wish I could! But alas the wi-fi doesn't allow me to go out to the Internet & 3G doesn't work where I live #kmers |
| 4:55 pm | jmcgee: | RT @VMaryAbraham: Q5: Sharing mistakes? Assuming that everyone shares your sense of humor. This is a great way to offend others. #KMers +1 |
| 4:55 pm | Vivisimo_Inc: | Too funny...RT @stangarfield: Q5: Provide a bunch of shiny new collaborative tools and assume that everyone will start using them #kmers |
| 4:56 pm | kcbower: | @mneff Agreed. Must be quality, not quantity. #KMers |
| 4:56 pm | swanwick: | Q5: Sorry, meant more sharing approaches that didn't work out rather than bad things to share. #KMers |
| 4:56 pm | driessen: | RT @stangarfield: Q5: Provide a bunch of shiny new collaborative tools and assume that everyone will start using them #KMers |
| 4:56 pm | swanwick: | RT @stangarfield: Q5: Provide a bunch of shiny new collaborative tools and assume that everyone will start using them #KMers |
| 4:56 pm | mneff: | Q5 - don't just roll out the tech without a support group and comms and org change and on-going discussions about use with the people #kmers |
| 4:57 pm | VMaryAbraham: | Q5: Sharing mistakes? Sharing via a tool that isn't open and doesn't permit efficient search or tagging. #KMers |
| 4:57 pm | Fazzinchi: | @kcbower #KMers Q5 As an HR professional, I concur about confidentiality issues. I deal with a lot of personal matters and caution is a must |
| 4:57 pm | kcbower: | @swanwick Thx for clarification. Observed ldr that had convos in middle of tm so they could "observe" - w/ no discussion of context. #KMers |
| 4:57 pm | VMaryAbraham: | Q5: Sharing mistakes? Having multiple channels. If everyone uses the same tool then the info is consolidated. #KMers |
| 4:57 pm | kcbower: | @swanwick So, knowledge sharing w/o context. #KMers |
| 4:58 pm | driessen: | Q5: assuming others will do the sharing for you #KMers |
| 4:58 pm | stangarfield: | Q5: Require people to be technical geeks in order to share, e.g., expect people to learn MediaWiki markup language to edit a page #KMers |
| 4:58 pm | swanwick: | @Fazzinchi Is sharing personal issues in a work forum a big problem or a minor issue? #KMers |
| 4:58 pm | mneff: | Q5 - do not underestimate the data privacy and legal impacts - work through those discussions ahead of time. #kmers |
| 4:59 pm | WeKnowMore: | RT @mneff: Q5 - do not underestimate the data privacy and legal impacts - work through those discussions ahead of time. #KMers |
| 4:59 pm | kcbower: | @Fazzinchi And most aren't recalling the confidentiality clauses in the midst of a convo. #KMers |
| 4:59 pm | Vivisimo_Inc: | Q5: Sharing mistakes? Having an info dump and not allowing people to access info that's relevant to them at any given time #kmers |
| 5:00 pm | swanwick: | RT @mneff: Q5 - don't underestimate data privacy & legal impacts - work through those ahead of time. -> Gr8 point for external #KMers |
| 5:00 pm | kcbower: | RT @VMaryAbraham: Q5: Sharing mistakes? Having multiple channels. --> Agreed. Info then duplicated or lost. #KMers |
| 5:00 pm | Greg2dot0: | @stangarfield I so disagree with that statement on so many levels...don't "make" people do things...it's a formula for disaster #KMers |
| 5:01 pm | swanwick: | {moderator} OK folks. Thx for another very lively session. I will post the link to the transcript shortly. #KMers |
| 5:01 pm | swanwick: | Share your topic suggestions for future: http://www.kmers.org/topicsuggestions/dashboard #KMers |
| 5:01 pm | driessen: | @stangarfield True, but (cont on the tool example) basic Mediawiki markup is easy to learn or u have someone put it on the wiki for u #kmers |
| 5:01 pm | VMaryAbraham: | Q5: Sharing mistakes? Not having an ongoing convo abt "sharing etiquette." Ppl feel better when they know the rules. #KMers |
| 5:02 pm | mneff: | Thanks @swanwick for moderating. Always fun. #kmers |
| 5:02 pm | swanwick: | Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard#KMers |
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