Transcript - Let go of Control; Encourage and Monitor

4:01 pm stangarfield: Welcome, KMers! This is Stan Garfield in Detroit - I will host today's chat. Please introduce yourselves. #KMers
4:01 pm swanwick: It's the noon hour and time for #KMers This week moderated by the venerable @StanGarfield #KMers
4:03 pm stangarfield: Is anyone getting error messages using TweetChat? #KMers
4:03 pm ChiefExecMom: Theresa Sullivan working in KM at Bain & Co for 8+ yrs. Lurking today, but love the topic so much I had to say YES to joining #KMers
4:03 pm 4KM: Hello everyone: Alice MacGillivray: used to mng #KM grad programs; int #KM #leadership #complexity links. Looking fwd to learning #KMers
4:03 pm swanwick: @elsua @4km @jmcgee @vivisimo @kcbower @rsamii @sapreston and many more. Thx for the promo of today's chat via RT #KMers
4:04 pm stangarfield: @ChiefExecMom Welcome, Swan, Theresa, and Alice! #KMers
4:04 pm jmcgee: Howdy Stan - Jim McGee here in Chicago after some vacation time - KM and knowledge work consultant these days #kmers
4:04 pm kcbower: Kate Bower, grad student re: #KM @Northwestern. Currently researching #PKM; will be seekng study participants (read: you!) nxt wk! #KMers
4:04 pm curtisaconley: Hey all, Curtis Conley from Chicago here #KMers
4:05 pm stangarfield: Welcome, Jim, Kate, and Curtis! #KMers
4:05 pm kcbower: @swanwick Always happy to help promote. :) #KMers
4:06 pm kcbower: @stangarfield Thanks, Stan - looking forward to the conversation. #KMers
4:06 pm stangarfield: Let's get started. Q1: In your organization, or in orgs you have seen, has the use of social media been embraced or restricted? #KMers
4:06 pm swanwick: @ChiefExecMom Big shout out to Theresa for doing some summaries of the #KMers chats. Theresa, promo ur blog. #KMers
4:07 pm 4KM: @stangarfield Not getting error msgs but delays and 1 post didn't show #kmers
4:07 pm kcbower: @stangarfield You mean as an internal tool for knowledge sharing, and not as external outreach, correct? #KMers
4:07 pm swanwick: @stangarfield Q1: Little of both. Want to get feet wet, but a lot of caution/trepidation when it comes to #SM #KMers
4:08 pm 4KM: Over 50% of my work is w governments and restrictions seem to be increasing #KMers
4:08 pm curtisaconley: Embraced by some members of org., but have seen IT usually try to restrict or limit use of SM tools #KMers
4:08 pm stangarfield: @kcbower Either one. Internal use of tools such as wikis or microblogs, or external use of tools like Twitter or Facebook. #KMers
4:09 pm ChiefExecMom: @swanwick Disclaimer they're quick & dirty, but find summaries of some previous chats & more forthcoming http://tinyurl.com/23zolmg #KMers
4:09 pm 4KM: I sometimes see enthusiasm, but misguided (e.g., have "launched a wiki" (i.e. made available) #KMers
4:09 pm pekadad: @stangarfield Lee Romero from Deloitte in Detroit here. Joining a few minutes late. #KMers
4:09 pm kcbower: Q1. Internal -neither embraced nor restricted - encouraged in some depts but employees disinterested. Culture v. slow to change here. #KMers
4:10 pm jmcgee: Q1: - mostly I've seen what I would call "cautiously embraced" - toe in the water stuff - unless it's restricted by industry regs #kmers
4:10 pm 4KM: Welcome, Lee #KMers
4:10 pm pekadad: @curtisaconley I'm not sure I would characterize it as IT, but risk / legal throwing up walls, raising concerns. #KMers
4:11 pm swanwick: Q1: nobody wants to get left behind, but they also don't want to spend money that is not clearly tied to revenue right now. #KMers
4:11 pm 4KM: In my exp, employee use off-hours off-radar varies hugely, often depending on field in which they work #KMers
4:11 pm stangarfield: How about central groups worried about not being able to control content such as in wikis? #KMers
4:11 pm ChiefExecMom: Q1 No we have not embraced #SM at all. A few pilots happen but nothing gets traction #KMers
4:12 pm 4KM: Oddly enough, recently saw an audit shop launch something and they seemed open to shared control (not tested) Q1 #KMers
4:12 pm swanwick: @ChiefExecMom Why do you think no traction for your #SM projects? #KMers
4:13 pm VMaryAbraham: Q1: Both internal/external use hv their issues: risk, what's gd practice, dependence on email, privacy/confidentiality concerns, etc. #kmers
4:13 pm rsamii: @swanwick agree that no one wants to be left behind. Often new things r embraced if competitor is using it #KMers
4:13 pm kcbower: @ChiefExecMom Appears to be same here. Staff appear unwilling to learn unless mandated. #KMers
4:13 pm Vivisimo_Inc: @stangarfield Wikis seem to be green lighted. No issues with central group controlling content #KMers
4:14 pm 4KM: Know one ministry (Canadian dept) where use took off but pt of huge change project with sr exec support/#leadership #KMers
4:14 pm VMaryAbraham: @stangarfield Stan, when you say central group, do you mean senior managers or KM managers? #kmers
4:15 pm pekadad: @jmcgee I think you highlight a specific concern - issues with regulated industries (or maybe other industry-specific issues) #KMers
4:15 pm swanwick: @Vivisimo_Inc Do you think there is a large uptick in wiki use? #KMers
4:15 pm stangarfield: @VMaryAbraham Usually KM managers used to controlling published content #KMers
4:15 pm rsamii: @kcbower @kcbower do your colleagues use #sm for non work-related stuff? #KMers
4:15 pm Vivisimo_Inc: @VMaryAbraham the thing is though SM tools promote the share of tacit knowledge - no risk no reward - fine line #KMers
4:15 pm jmcgee: curious is issues of content control are more about uncertainty over how to make use of new tools reluctance to lose face? #kmers
4:15 pm ChiefExecMom: @swanwick We're not getting traction b/c we're not showing full value by not going in with a clear strategy or value proposition #KMers
4:16 pm VMaryAbraham: So sad. Probably not rare. RT @stangarfield: @VMaryAbraham Usually KM managers used to controlling published content #kmers
4:16 pm stangarfield: Has anyone experienced having access blocked to external sites such as Yammer? #KMers
4:16 pm 4KM: In the successful ex I cited, ironically the "KM group" was only peripherally involved (which was good) Q1 #KMers
4:16 pm pekadad: @jmcgee I think that's an important distinction. Some risks of information exposure can be very different in this context. #KMers
4:16 pm ChiefExecMom: I think there is also an attitude that we're pretty effective without them and #SM tools are frivilous #KMers
4:17 pm VMaryAbraham: @jmcgee Is there also job security concern? If you've been the gate-keeper, yr job may disappear w/ distributed contribution via wiki #kmers
4:17 pm ChiefExecMom: hey, I'm supposed to be lurking! #KMers
4:17 pm kcbower: @rsamii I would assume yes, in personal life, but many #SM platforms blocked here - Fbk, for example. #KMers
4:17 pm stangarfield: I find it interesting that some members of KM communities like SIKM can't access Yahoo! Groups, and others can't access SlideShare. #KMers
4:17 pm ithorpe: Ian Thorpe working on KM in UNICEF joining the conversation late #kmers
4:18 pm ChiefExecMom: notice that I am updating "via web" now b/c I cannot get into other tools behind firewall #KMers
4:18 pm stangarfield: Blocking access to sites like that seems like it just hurts people's ability to learn. #KMers
4:18 pm 4KM: One of my communities (about 20 orgs) could all access Yahoo groups a few yrs ago, and now very few can #KMers
4:18 pm VMaryAbraham: @stangarfield External sites may raise confidentiality concerns -- especially for regulated industries. #kmers
4:19 pm jmcgee: there's no personal risk to "being pragmatic" and waiting for proof of value - being a pioneer into new territory = big risk #kmers
4:19 pm 4KM: That group (no access to Yahoo etc.) has been a labor of love and I've ploughed a ton of time into false starts w platforms #KMers
4:19 pm VMaryAbraham: @stangarfield There's a compromise: let them use external site, but don't let them post client-confidential or firm-confidential info #kmers
4:20 pm stangarfield: @VMaryAbraham Isn't is easy to circumvent such blocking by using smartphones? #KMers
4:20 pm VMaryAbraham: RT @jmcgee: theres no personal risk 2 "being pragmatic" & waiting for proof of value - being a pioneer into new territory = big risk #kmers
4:20 pm ithorpe: Luckily no tools blocked here, low takeup of external tools, moderate takeup, low but growing actual use of internal tools #kmers
4:20 pm stangarfield: @VMaryAbraham This is more about policy than technology, right? #KMers
4:20 pm 4KM: @VMaryAbraham Yes; makes perfect sense; but permissions to use can be mysterious, complicated & time-consuming #KMers
4:21 pm ithorpe: @jmcgee unfortunately yes, although hopefully big wins for those who gain advantage by using SM effectively (hoping) #kmers
4:21 pm VMaryAbraham: @stangarfield Yes. But those of us dealing w/ confidential info hv to comply w/ the rules, whether or not we're using firm equipment. #kmers
4:22 pm 4KM: Policy and technology joined at hip (in terms of impacts) but they don't necessarily talk to each other well #KMers
4:22 pm stangarfield: Q2: What social media policies do you think are appropriate? How do they differ from other conduct policies, if at all? #KMers
4:22 pm VMaryAbraham: @4KM Understood, but that may the only way to permit learning in a safe manner. Can't jeopardize client/firm confidentiality. #kmers
4:22 pm Vivisimo_Inc: @4KM @VMaryAbraham Perhaps depends on industry and business. I see a lot of resistance in banking for eg #KMers
4:22 pm kcbower: RT @4KM: Policy and technology joined at hip (in terms of impacts) but they dont necessarily talk to each other well -- no kidding! #KMers
4:23 pm ithorpe: @stangarfield @vmaryabraham I think many orgs use technology blocks and IT security concerns 2 deal with what r really policy issues #kmers
4:23 pm Vivisimo_Inc: @kcbower Agreed KC! #KMers
4:23 pm swanwick: External #SM sites often harder to integrate with internal tools/processes unless IT does some integration work. #KMers
4:23 pm VMaryAbraham: Yes, policy. But Education is more important. RT @stangarfield: @VMaryAbraham This is more about policy than technology, right? #kmers
4:24 pm 4KM: @VMaryAbraham Agree on policy around what can be posted. Not advocating otherwise. Just frustrated by no progress in many orgs. #KMers
4:24 pm VMaryAbraham: @ithorpe @stangarfield That's probably right. However, for some it may be a delaying tactic until they can create policy. #kmers
4:24 pm ithorpe: @stangarfield Q2 SM policies should be extension of conduct policies to contextualize them in terms of how social media works #kmers
4:25 pm kcbower: Q2 Byond stndrd internet usage protocols, not sure that company confidentiality clauses couldn't also cover #SM use. #KMers
4:25 pm stangarfield: @VMaryAbraham Excellent point. How should training be delivered and what should it include in order to be effective? #KMers
4:25 pm swanwick: @elsua recently tweeted that he was working on updating IBM social media guidelines http://www.ibm.com/blogs/zz/en/guidelines.html #KMers
4:25 pm kcbower: @ithorpe Can you broaden your thought re: contextualizing them, please? #KMers
4:26 pm pekadad: @stangarfield I don't think there's much of a need for any differences. Policies should state expectation of being professional. #KMers
4:26 pm jmcgee: how do we get right people to get enough hands on experience with SM to formulate useful policy? #kmers
4:26 pm ithorpe: @VMaryAbraham yes, agree is a delaying tactic and possibly an over-draconian one #kmers
4:26 pm pekadad: @stangarfield The difference is that being "unprofessional" has potentially more significant impact with social media. #KMers
4:26 pm rsamii: @stangarfield #SM policy should be pretty much common sense. Guideline useful to share good practice + show how to exploit #sm #KMers
4:26 pm VMaryAbraham: @4KM Perhaps there's only one policy rule: Feel free to post, subject to losing your job for errors of judgment. #kmers
4:27 pm pekadad: @stangarfield Meaning, "more visible" and "longer lasting" and so higher impact. #KMers
4:27 pm 4KM: Lots of common ground, but #KM and #SM often bring very new ways of thinking, so more detail & exp learning helps #KMers
4:27 pm jmcgee: Re @elusa and IBM SM policy - flows from meaningful engagement first, policy 2nd #kmers
4:27 pm ithorpe: @kcbower explaining how conduct applies in terms of social media - in particular highlighting common opportunities and risks #kmers
4:27 pm VMaryAbraham: @ithorpe But if you're unsure, the cost/benefit analysis would support delay. Competitive pressures change the calculation. #kmers
4:28 pm Vivisimo_Inc: I disagree @rsamii that policy should be pretty much common sense. We cannot expect everyone to react/act with common sense #KMers
4:28 pm stangarfield: Has anyone seen actual cases of social media abuses, leaks, misbehavior, etc.? Or is it more urban legend than real risk? #KMers
4:28 pm swanwick: @jmcgee Yes, I think IBM struck a nice balance between freedom and guidelines #KMers
4:28 pm VMaryAbraham: @Vivisimo_Inc In other words, common sense isn't as common as we might wish. @rsamii #kmers
4:29 pm pekadad: @stangarfield I have read newspaper stories of people being fired due to posts on their own blogs. #KMers
4:29 pm kcbower: @ithorpe I can see esp. emphasizing risks, given that breaking confidentiality via #SM likely to have significantly greater impact. #KMers
4:29 pm ithorpe: RT @VMaryAbraham: @Vivisimo_Inc In other words, common sense isn't as common as we might wish. @rsamii #kmers
4:29 pm 4KM: One ex I saw was internal and sr exec handled brilliantly; turned into a conversation about learning, ethics, respect... #KMers
4:29 pm rsamii: @stangarfield take the example of CNN's Octavia Nasar #KMers
4:30 pm swanwick: @stangarfield There are mini-abuses all the time. Ppl say "we" when really should not be representing the company in public forum. #KMers
4:30 pm 4KM: The CompanyCommand Washington Post ex wasn't real, but perception is as important as reality #KMers
4:30 pm rsamii: @swanwick absolutely. IBM's policy is one of the best, if not the best. Simple, straightforward and to the point! #KMers
4:30 pm ithorpe: Worried that any SM policy highlights risks and do nots. Should also encourage people to see this as an opportunity. #kmers
4:31 pm kcbower: @stangarfield Terminated an employee years ago for breaking confidentiality via #SM. #KMers
4:31 pm VMaryAbraham: @stangarfield There were early media reports of companies tweeting financial information. That can run into legal issues. #kmers
4:31 pm kcbower: Yes!RT @ithorpe: Worried that any SM policy highlights risks and do nots. Should also encourage people to see this as an opportunity. #KMers
4:32 pm JoeRaimondo: Risks of SM abuse are subtle. The amt of industrial espionage out there is growing exponentially. 4Square is perfect for that #kmers
4:32 pm 4KM: Stan - hope you will jump in w stories if you want to and not feel confined to objective moderator role #KMers
4:32 pm ChiefExecMom: I did this on this chat today! RT @swanwick Ppl say "we" when really should not be representing the company in public forum #KMers
4:32 pm VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us additional opportunities to exercise good judgment. #kmers
4:33 pm Vivisimo_Inc: This is where the fine line comes into play RT @VMaryAbraham @stangarfield "companies tweeting financial information." #KMers
4:33 pm VMaryAbraham: @JoeRaimondo Speaking of 4Square, has anyone's home been burgled because of it? #kmers
4:33 pm stangarfield: @ithorpe Agree, and training can help promote the benefits as well as the proper use of social media. #KMers
4:33 pm ithorpe: RT @VMaryAbraham:The basic proper conduct rules have not changed #SM just gives us additional opportunities to exercise good judgment #kmers
4:35 pm stangarfield: @4KM Social media guidelines - link to existing policies, take advantage of the known identity, rely on self-policing #KMers
4:35 pm kcbower: What do to in large org that is slow to embrace potential of #SM? #KMers
4:35 pm VMaryAbraham: @stangarfield Training is critical. Especially when #SM platforms continuously change their privacy policies/settings. #kmers
4:35 pm jmcgee: RT @VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us addl optys to exercise good judgment. #kmers - or bad
4:36 pm rsamii: RT @VMaryAbraham: The basic proper conduct rules have not changed. #SM just gives us additional opportunities to exercise good judgment. #kmers
4:36 pm rdatta: RT @stangarfield: @4KM Social media guidelines - link to existing policies, take advantage of known identity, rely on self-policing #KMers
4:36 pm Vivisimo_Inc: Starts with culture...RT @kcbower What do to in large org that is slow to embrace potential of #SM #KMers
4:36 pm swanwick: @kcbower Seek to start an innovation engine. Something that gets top-level support for small projects. #KMers
4:37 pm stangarfield: Summary: Publish policy, monitor and follow up as needed, but don't block, limit, or control. #KMers
4:37 pm rdatta: RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but dont block, limit, or control. - completely agree #KMers
4:37 pm 4KM: #KM #SM RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but dont block, limit, or control. #KMers
4:37 pm rickladd: RT @VMaryAbraham Basic proper conduct rules haven't changed. #SM just gives us additional opps to exercise good judgment. #kmers http://www.ibm.com/ibm/gio/us/en/ourselves.thinkplace.html #KMers
4:38 pm kcbower: @swanwick Innovation engine going. Think prob is that ldrshp states support but doesn't practice. #KMers
4:38 pm stangarfield: Q3: Have you been told ?no? when making a request or suggesting an improvement? How did this make you feel? #KMers
4:39 pm rsamii: Great mantra! RT @stangarfield: Summary: Publish policy, monitor and follow up as needed, but don't block, limit, or control. #KMers
4:39 pm rdatta: We are also going through a cultural shift - the immediate reactions tend to be overblown - like turning off access-throwing out baby #KMers
4:39 pm kcbower: @VMaryAbraham Will have to research competitors specifically; know that general case studies have failed to inspire change. #KMers
4:39 pm 4KM: One of the #cxapps sessions (#complexity wkshp) was about extreme programming-like practices internally for PM. Super responsive. #KMers
4:39 pm stangarfield: @kcbower Try to show a good example that others will want to copy. #KMers
4:40 pm swanwick: @stangarfield Q3: I'm not good at "no". Generally makes me think of new ways to state case and/or pursue. :) #KMers
4:40 pm VMaryAbraham: @4KM Xtreme programming? Can you tell us more, Alice? #kmers
4:41 pm 4KM: As employee, was always being told the org wasn't ready for ideas. Framed as compliments sort-of. Made me feel like going independent #KMers
4:41 pm rsamii: @stangarfield sure.. but that has never stopped me from putting into practice the "suggestion and/or improvement" #KMers
4:42 pm stangarfield: Q4: Have you ever been the one saying ?no? to requests or suggestions? #KMers
4:42 pm rdatta: Q3: that's where technology can help a little - by letting anyone put forward their idea and make it visible - but culture decides #KMers
4:42 pm ithorpe: @stangarfield Q3 not direct no as much as a lack of support, resources or interest when it's needed. Harder 2 take than a direct no. #kmers
4:42 pm 4KM: Presenter central to Scrum; does big projects. Treated projects, clients, programmers in similar ways. Excitement, respect, speed... #KMers
4:43 pm VMaryAbraham: @stangarfield Q4: Had to say "no" in my pre #E20 days. Smart #SM tools makes it easier to say yes. #kmers
4:43 pm rdatta: Q4: rarely, you want to encourage people to think and put forward their ideas- so best way is let self-selection process do rejection #KMers
4:43 pm Vivisimo_Inc: @stangarfield Q3: It depends on how the "no" is given. No with a valid reason is easier to accept #KMers
4:44 pm 4KM: Sorry, last tweet was in resp to @VMaryAbraham Q #KMers
4:44 pm ithorpe: @stangarfield Q4 occasionally, although usually in terms of "if you can find the resources then yes" #kmers
4:45 pm 4KM: I've been good at finding other ways (permissions for pilots etc.) but those sometimes backfire in long term #KMers
4:45 pm swanwick: @stangarfield Q4: of course, but always try to explain why and give person a sense of what might be better received. #KMers
4:45 pm VMaryAbraham: @4KM Thanks, Alice. Excitement, respect + speedy response = happy customer #kmers
4:45 pm VMaryAbraham: @4KM What's the long-term danger of a pilot? #kmers
4:46 pm 4KM: @VMaryAbraham Use of #SM and other tools, and remarkable record for meeting time lines #KMers
4:46 pm swanwick: Q4: these days there is less flat out "no" because pilots can be done so cheaply. #KMers
4:46 pm rdatta: @swanwick problem with that is that you assume you know more/better than the person with idea - open collective process is better #KMers
4:47 pm rsamii: Check this out: 10 top reasons to ban social media in the organisation! http://bit.ly/9u8QWu #kmers
4:47 pm 4KM: @VMaryAbraham: long-term danger of pilots was sr exec eventually saw cumulative work & I think saw me as rebel despite results #KMers
4:47 pm swanwick: @rdatta Agreed, but a crowd is not always available. Crowdsourcing takes work/effort. #KMers
4:47 pm kcbower: (All making me feel as if I need to be in one of your orgs - seems I'd be more likely to get yeses! Lol) #KMers
4:48 pm stangarfield: If there is some way to say yes, even conditionally, it's better than no. As Kate said, it avoids making people feel defeated. #KMers
4:48 pm Vivisimo_Inc: I like! @rdatta @swanwick - open collective process is better #KMers #KMers
4:48 pm kcbower: Absolutely. RT @stangarfield: If there is some way to say yes, even conditionally, its better than no. #KMers
4:48 pm 4KM: RT @stangarfield: ... yes, even conditionally, is better than no. As Kate said, it avoids making people feel defeated. #KM #KMers
4:48 pm swanwick: Would be ideal to operate like Google and let all kinds of things grow and just see what flourishes, but not reality in most orgs. #KMers
4:49 pm stangarfield: Combining "just say yes" and "try things out" (as with pilots) can empower and energize people. #KMers
4:49 pm VMaryAbraham: Saw interesting uses of #SM tools for finding/culling innovation @#e2conf. RT @rdatta: @swanwick open collective process is better #kmers
4:50 pm swanwick: @Vivisimo_Inc OK, somebody in ur dept brings a pilot proposal to u. In your opinion it has flaws, what do you do? #KMers
4:50 pm kcbower: Much more motivating RT@stangarfield: Combining "just say yes" and "try things out" (as with pilots) can empower and energize people. #KMers
4:50 pm stangarfield: Any examples of when you were told yes and good things happened as a result? #KMers
4:50 pm 4KM: @VMaryAbraham No - In that case #SM were thoughtfully used in combination with other standard tools: good combo. #KMers
4:51 pm 4KM: Recently rschd ex of group bringing "obviously flawed" approach to head of org & he stuck with distributed #leadership model (it wkd) #KMers
4:51 pm rdatta: @swanwick: ..like Google and let all kinds of things grow and just see what flourishes, but not reality in orgs - that's KM's job #KMers
4:52 pm stangarfield: I asked the leader of our group if I could start a regular discussion group call, and she said yes. It has been successful. #KMers
4:52 pm VMaryAbraham: @rdatta Even org-wide, you won't hv 100% participation.Not gd if it's just the disgruntled or the super-enthusiastic who participate. #kmers
4:52 pm ithorpe: RT @rsamii Check this out: 10 top reasons to ban social media in the organisation! http://bit.ly/9u8QWu Wow I *like* reasons 3 + 5 #kmers
4:53 pm 4KM: Lots of times when good results in MA in KM program, but anecdotal and student-related #KMers
4:54 pm 4KM: I expect 90% of KM efforts have come from some imaginative employee, and many have had benefits #KMers
4:54 pm rdatta: @VMaryAbraham 100% participation is not needed in knowledge markets or any other market - the dynamics work itself out #KMers
4:54 pm ithorpe: I was allowed to tweet a major meeting once. It was very popular - so much so I was disinvited from another meeting in case I tweeted #kmers
4:54 pm saundra_s: part 2/2... rather than say no and have people find their own way to do it anyway #kmers
4:55 pm kcbower: RT @rsamii: @ithorpe LOL! #KMers
4:56 pm VMaryAbraham: @rdatta I'd want 2 see several test cases.In #innovation, diversity of opinion is critical. Need 2 B sure the "market" provides that. #kmers
4:56 pm Vivisimo_Inc: I'm sorry but that's hilarious! RT @rsamii: @ithorpe LOL! #KMers #KMers
4:56 pm swanwick: @Vivisimo_Inc Of course, but are you going to run your dept as a democracy? Does everyone understand all the budget ramifications? #KMers
4:56 pm VMaryAbraham: @rdatta Agreed that things should improve over time. However, need to ensure good results with even the first efforts... #kmers
4:57 pm swanwick: @ithorpe I am envisioning the meeting being called like a boxing play by play. :) #KMers
4:57 pm ithorpe: I should explain that in the first case the meeting organizers wanted openness, in the second case the (different) organizers didn't. #kmers
4:57 pm stangarfield: Challenge: next time someone asks you for something that you can reject rationally, stop yourself and try to say yes. #KMers
4:58 pm VMaryAbraham: Where was #KM? RT @4KM: I expect 90% of KM efforts have come from some imaginative employee, and many have had benefits #kmers
4:58 pm rdatta: @VMaryAbraham yes, agreed. when you're more open, you allow for more diversity to seep in. Take any open source project as example #KMers
4:58 pm 4KM: RT @stangarfield: Another fun one New technology - the threat to our information http://bit.ly/caSpgj http://www.kmers.org/topicsuggestions/dashboard #KMers