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[Transcript] Knowledge Management Strategies
Chat Event:
Date & time:
Tuesday, June 8, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:00 pm | ithorpe: | [moderator] Hi all! Welcome to today's Twitter Chat on #KM strategies. Please introduce yourselves. #KMers |
| 4:02 pm | ithorpe: | I'm Ian Thorpe working on Knowledge Management in UNICEF, just about to start consultations on a draft strategy in our organization #KMers |
| 4:03 pm | jmcgee: | Jim McGee here in Chicago - KM and org design consultant - former CKO - #KMers |
| 4:03 pm | kcbower: | Hello everyone! Kate Bower, grad student at Northwestern in IL studying KM & org change; writing thesis on PKM. #KMers |
| 4:04 pm | ithorpe: | Hi Twitter seems a bit unreliable today. Is anyone out there for the tweetchat on KM strategies? please say hello. #KMers |
| 4:06 pm | gaurisalokhe: | Hello all, Gauri Salokhe, at FAO in Rome, Italy. Working on KM/KS and promoting a culture of learning #KM #KMers |
| 4:06 pm | jeffhester: | Hellow everyone. Jeff Hester from Fluor Corp. here in SoCal. #KMers |
| 4:06 pm | SL_Dwyer: | Hi, Sarah Dwyer in NC, working for IntraHealth International and USAID-funded global project CapacityPlus, communications and KM #KMers |
| 4:07 pm | ithorpe: | Welcome Jeff, Gauri, Kate and Jim, glad you could join us. #KMers |
| 4:07 pm | mikejewsbury: | Mike Jewsbury, KM Coordinator - City of Philadelphia. #KMers |
| 4:08 pm | ithorpe: | Welcome Mike and Sarah too #KMers |
| 4:09 pm | ithorpe: | [moderator] Q1. Do organizations need a Knowledge Management Strategy to run effective KM programs? #KMers |
| 4:10 pm | jeffhester: | @ithorpe Q1: If you don't have a strategy for KM, how will you know what success looks like? A resounding YES from me. #KMers |
| 4:11 pm | ithorpe: | RT @jeffhester @ithorpe Q1: If you dont have a strategy for KM, how will you know what success looks like? A resounding YES from me #KMers |
| 4:11 pm | mikejewsbury: | Q1 - No. Dumb luck can be amazing some times. :-) But for the rest of us, a clear strategy/plan helps put everyone on the same foot. #KMers |
| 4:12 pm | SL_Dwyer: | @ithorpe I think so. In my case we call it communications so it may be different, but we have a strategy we've spelled out. #KMers |
| 4:13 pm | ithorpe: | @jeffhester but what if you don't know exactly what the right things to do are? #KMers |
| 4:13 pm | kcbower: | @ithorpe My instinct and learning suggests that they do. Need plan for effective KM, otherwise risk reinventing wheel again & again. #KMers |
| 4:13 pm | mikejewsbury: | @SL_Dwyer Communications are a start! #KMers |
| 4:14 pm | ithorpe: | RT @mikejewsbury Q1 - No Dumb luck can be amazing some times. :-) But for the rest of us, a clear strategy/plan ... #KMers |
| 4:14 pm | jmcgee: | A reasonably clear idea of where you'd like to go with KM and what diff that makes in the business is worth having #KMers |
| 4:14 pm | jeffhester: | @ithorpe Don't know how? That's okay. Start with what you would like to achieve and work backwards. Experiment and iterate. #KMers |
| 4:15 pm | kcbower: | RT @jmcgee: A reasonably clear idea of where youd like to go with KM and what diff that makes in the business is worth having #KMers |
| 4:15 pm | ithorpe: | [moderator] Q1b. apart from knowing where you are going, what are some of the other uses of having a strategy? #KMers |
| 4:16 pm | ithorpe: | RT @jeffhester @ithorpe Dont know how? Thats OK. Start with what you would like 2 achieve and work backwards. Experiment and iterate #KMers |
| 4:16 pm | jmcgee: | don't forget Von Clauswitz - no plan survives contact with the enemy (or reality) - be ready to adapt - #KMers |
| 4:16 pm | kcbower: | @ithorpe Can coordinate w/ learning/training & devo, for one. #KMers |
| 4:17 pm | swanwick: | Hi Folks. Joining chat a bit late. #KMers |
| 4:17 pm | ithorpe: | RT @jmcgee: dont forget Von Clauswitz - no plan survives contact with the enemy (or reality) - be ready to adapt - #KMers |
| 4:17 pm | mikejewsbury: | @ithorpe It helps to know who should be involved, what level the plan goes 2, obstacles 2 look out for & something 2 share for buy in #KMers |
| 4:17 pm | SL_Dwyer: | @ithorpe Demonstrating strategic thinking to project/organization leaders and staff; getting everyone on same page... #KMers |
| 4:18 pm | stangarfield: | @ithorpe do some investigating/surveying to find out the most important priorities and opportunities and then develop your strategy #KMers |
| 4:18 pm | jeffhester: | RT @jmcgee: dont forget Von Clauswitz - no plan survives contact with the enemy (or reality) - be ready to adapt - TRUTH #KMers |
| 4:19 pm | jmcgee: | KM strategy can help you discern who and what is safe to ignore and what has to be accounted for #KMers |
| 4:19 pm | swanwick: | Q1b: having a strategy, gives you the ability to measure your progress. #KMers |
| 4:19 pm | ithorpe: | @swanwick Hi Swan glad you could join #KMers |
| 4:20 pm | johanlammers: | RT @jmcgee: KM strategy can help you discern who and what is safe to ignore and what has to be accounted for #KMers |
| 4:20 pm | ithorpe: | @jmcgee very interesting, could you elaborate more about "what is safe to ignore"? #KMers |
| 4:20 pm | swanwick: | Q1b: having a strategy, gives you the ability to determine whether new opportunities are worth resources or not. #KMers |
| 4:21 pm | stangarfield: | Q1b - to align resources to work on the most important tasks #KMers |
| 4:21 pm | mikejewsbury: | Great point RT @swanwick: having a strategy, gives you the ability to determine whether new opportunities are worth resources or not. #KMers |
| 4:21 pm | jmcgee: | correction it's Clausewitz not Clauswitz - forgive my fading memory #Kmers - see http://bit.ly/a1eK7C |
| 4:22 pm | kcbower: | And as a result, refine biz strategy, I think. RT @stangarfield: Q1b - to align resources to work on the most important tasks #KMers |
| 4:22 pm | WeKnowMore: | A strategy can also bring the KM team together, strengthen their position in the org. and serve as a motivator by setting goals. #kmers |
| 4:23 pm | kcbower: | @jmcgee PKM in practice, I see! #KMers |
| 4:23 pm | swanwick: | @ithorpe good to be here, Ian. Thx for moderating. #KMers |
| 4:23 pm | SL_Dwyer: | @kcbower Yes, and avoid a scattershot approach. #KMers |
| 4:24 pm | jmcgee: | safe to ignore might include noisy but low priority stakeholders, luddites and technophiles, those trying to hijack effort, #KMers |
| 4:24 pm | ithorpe: | RT @WeKnowMore A strategy can also bring the KM team together, strengthen position in the org. & serve as motivator by setting goals #KMers |
| 4:24 pm | swanwick: | @WeKnowMore Also, developing a KM strategy helps to make sure it is in concert with overall biz strategy. #KMers |
| 4:25 pm | mikejewsbury: | RT @WeKnowMore: A strategy can also bring the KM team together, strengthen position in the org & serve as motivator by setting goals. #KMers |
| 4:25 pm | kcbower: | @WeKnowMore Great point; feel it's something not often considered in understanding value of KM strategy. #KMers |
| 4:25 pm | ithorpe: | @jmcgee I like the idea of strategy as a way2 deal with noisy low priority stakeholders, although self discipline needed 4 this too! #KMers |
| 4:27 pm | mikejewsbury: | @ithorpe @jmcgee A strategy also helps with the noisy, high priority stakeholders. :-) #KMers |
| 4:27 pm | swanwick: | It seems we are all pro-strategy. How much time should be spent on strategy vs. execution? #KMers |
| 4:28 pm | ithorpe: | [Moderator] Admit Q1 was a bit of a set up. Now for some more challenging follow up qs #KMers |
| 4:29 pm | kcbower: | @swanwick Excellent question. Execution hefty, but would think more on strategy, as it will likely require continual refinement. #KMers |
| 4:29 pm | ithorpe: | [Moderator] Q2. How do you go about building consensus and commitment around a strategy, especially with skeptics? #KMers |
| 4:29 pm | AlisVolatPr11: | RT @WeKnowMore: A strategy can also bring the KM team together, strengthen their position in the org. and serve as a motivator by setting goals. #kmers |
| 4:30 pm | Vivisimo_Inc: | Twitter is dying repeatedly...2 much knowledge share! Strategy for KM is mandatory. Orgs must know where they are and map plan.. #KMers |
| 4:31 pm | kcbower: | Q2. Think like an org change plan: make biz case, identify allies, targets, sponsors, develop comprehensive communication plan. #KMers |
| 4:32 pm | kcbower: | Q2. Also, involve stakeholders to solicit buy in. #KMers |
| 4:32 pm | mikejewsbury: | @ithorpe Q2. 1 approach is 2 start w/ small proofs of concepts to establish a basis of how knowledge sharing works & can help the org #KMers |
| 4:32 pm | Vivisimo_Inc: | Consensus starts with communication, showing clear value and really making it a part of your org's culture #KMers |
| 4:33 pm | Vivisimo_Inc: | @KCbower love stakeholder idea... #KMers |
| 4:33 pm | kcbower: | Great thought - proof in pilots! RT @mikejewsbury: Q2. 1 approach is 2 start w/ small proofs of concepts... #KMers |
| 4:34 pm | kcbower: | @Vivisimo_Inc Thanks! Crucial in change implementation - can't shove it down their throats and expect performance to sustain. #KMers |
| 4:34 pm | SL_Dwyer: | @ithorpe Helps to get a high-level champion outside KM/comms dept. (someone respected, influential) to promote it, if possible. #KMers |
| 4:34 pm | ithorpe: | [Moderator] Is it better to go out with a rough draft of ideas for extensive discussion, or go out to sell something more developed? #KMers |
| 4:35 pm | mikejewsbury: | Also doing old fashioned KM and going out & talking 2 people & listening 2 people. Face 2 face explanations still have so much value. #KMers |
| 4:35 pm | jeffhester: | @ithorpe First, stakeholders either buy in or don't play. KM should never be a mandate. #KMers |
| 4:36 pm | mikejewsbury: | @ithorpe The level of what you show depends on the audience. People who get it only need a rough draft. Others will need examples. #KMers |
| 4:36 pm | kcbower: | @ithorpe Great question. Gut says rough draft; giving opportunity for contribution can engender support. #KMers |
| 4:36 pm | ithorpe: | RT @jeffhester @ithorpe First, stakeholders either buy in or dont play. KM should never be a mandate. #KMers |
| 4:36 pm | jeffhester: | Definitely support the pilot concept. Build on success and grow organically. #KMers |
| 4:36 pm | mikejewsbury: | @kcbower And you learn so much through pilots too. Especially what you're missing in the strategy! :-) #KMers |
| 4:36 pm | ithorpe: | RT @kcbower: @ithorpe Great question. Gut says rough draft; giving opportunity for contribution can engender support. #KMers |
| 4:36 pm | WeKnowMore: | Develop a core outline with the team, based on some sort of knowledge audit. Publish and make everybody feel their input is valuable #KMers |
| 4:37 pm | Vivisimo_Inc: | @ithorpe Rough draft with KM champions from each dept. or your KM team then complete plan to sell across the enterprise #KMers |
| 4:37 pm | jmcgee: | My bias suggests that you get more mileage starting with rougher ideas and refining although it does depend on the org. #Kmers |
| 4:37 pm | SL_Dwyer: | Also, good to try to answer people's unspoken question, "What's in it for me?" #KMers |
| 4:37 pm | kcbower: | @mikejewsbury Learning to appreciate that. Used to just jump in and solve; have been burned enough to understand value of testing! #KMers |
| 4:38 pm | gaurisalokhe: | @ithorpe rough draft and get feedback. Knowledge audit, focus groups, etc. help get buy-in else it risks being KM strategy for shelf! #KMers |
| 4:38 pm | kcbower: | RT @SL_Dwyer: Also, good to try to answer peoples unspoken question, "Whats in it for me?" -- Absolutely! #KMers |
| 4:38 pm | mikejewsbury: | @kcbower I understand. Have done that before myself. Heard someone today say you also lose leverage by just going and doing it all. #KMers |
| 4:39 pm | mikejewsbury: | Not always unspoken. . . RT @SL_Dwyer: Also, good to try to answer peoples unspoken question, "Whats in it for me?" #KMers |
| 4:39 pm | jeffhester: | RT @SL_Dwyer: Also, good to try to answer peoples unspoken question, "Whats in it for me?" /ALWAYS answer the WIIFM question. #KMers |
| 4:39 pm | Vivisimo_Inc: | "KM should never be a mandate" I think though we should make it ingrained in organization's culture #KMers |
| 4:40 pm | ithorpe: | RT @SL_Dwyer: Also, good to try to answer peoples unspoken question, "Whats in it for me?" #KMers |
| 4:40 pm | kcbower: | @mikejewsbury I hear that - I've definitely lost leverage that way! #KMers |
| 4:40 pm | ithorpe: | @Vivisimo_Inc indeed! any thoughts on how to do this, especially to overcome skeptics #KMers |
| 4:42 pm | kcbower: | @ithorpe @Vivisimo_Inc I think it comes back to answering the "What's in it for me?" and "Value for biz?" ?s and proof in pilots. #KMers |
| 4:42 pm | gaurisalokhe: | Absolutely! RT @SL_Dwyer: Also, good to try to answer peoples unspoken question, "Whats in it for me?" #KMers |
| 4:43 pm | 4KM: | "KM should never be a mandate" Wasn't on call but would we say wk with other important assets (such as $) should Never be mandated? #KMers |
| 4:43 pm | swanwick: | Q2: Don't tell 'em, show 'em. Get early low-hanging fruit wins and build from there. #KMers |
| 4:43 pm | WeKnowMore: | @ithorpe: @Vivisimo_Inc Try to keep communication open with skeptics. Invite them to talk about their reservations frank and open. #KMers |
| 4:44 pm | kcbower: | @WeKnowMore Like that - best to openly confront resistance, get it on the table in order to work with it. #KMers |
| 4:44 pm | Vivisimo_Inc: | @ithorpe Starts at the top, define KM culture, show benefits, get buy in from teams, communicate, ensure that you train, & re-train #KMers |
| 4:44 pm | ithorpe: | [moderator] Q3. Should strategies include budgets, financial implications? #KMers |
| 4:44 pm | swanwick: | @WeKnowMore Find some way to help the skeptics with something they need. assuming it doesn't monopolize too many resources #KMers |
| 4:45 pm | jeffhester: | @Vivisimo_Inc We have a term for that at Fluor -- "Instinctive KM" #KMers |
| 4:45 pm | ithorpe: | [moderator] Q3b. Might it be a potential turn off if a KM strategy requires significant investment of $ without info on $ benefit #KMers |
| 4:46 pm | swanwick: | @ithorpe Q3: I have a dream: there are limitless resources with which to accomplish our goals. :) Too bad its just a dream. #KMers |
| 4:46 pm | Vivisimo_Inc: | @kcbower @ithorpe Exactly....if we can show tangible benefits for their dept. their job desc. even if from another org's story #KMers |
| 4:46 pm | SL_Dwyer: | Yes, great idea. RT @swanwick: Q2: Don't tell 'em, show 'em. Get early low-hanging fruit wins and build from there. #KMers |
| 4:47 pm | kcbower: | @ithorpe Q3b. Certainly. Challenge is in measurement, producing ROI. #KMers |
| 4:47 pm | mikejewsbury: | @ithorpe Q3. No. Money issues should not dictate the strategy. It just determines how creatively you go about the strategy. #KMers |
| 4:47 pm | ithorpe: | @swanwick yes, me too. I'm guessing it's a shared dream! #KMers |
| 4:47 pm | mikejewsbury: | RT @swanwick: @ithorpe I have a dream: there are limitless resources w/ which to accomplish our goals. :) Too bad its just a dream. #KMers |
| 4:48 pm | kcbower: | @Vivisimo_Inc Think using another org's story is a great idea - especially if competitor's! :) #KMers |
| 4:48 pm | WeKnowMore: | If you do not tackle resistance, skeptics will self-acknowledge themselves & become more and more inclined to disapprove anything #KM #kmers |
| 4:48 pm | jeffhester: | @ithorpe Q3: Budgets are a reality and a sign of commitment. But don't need to be explicitly a part of the strategy. #KMers |
| 4:48 pm | mikejewsbury: | @ithorpe Q3b - yes, wasting money is always a turnoff. So you need to justify, but I still don't think it's part of the strategy. #KMers |
| 4:49 pm | swanwick: | @mikejewsbury Interesting. If I wanted to corner mkt on Gold, isn't that a strategy that would need to consider financial realities? #KMers |
| 4:49 pm | Vivisimo_Inc: | I must say I like! RT @jeffhester We have a term for that at Fluor -- "Instinctive KM" #KMers |
| 4:50 pm | SL_Dwyer: | Me too! RT @kcbower: @Vivisimo_Inc Think using another org's story is a great idea - especially if competitor's! :) #KMers |
| 4:50 pm | gaurisalokhe: | RT @WeKnowMore: Try to keep communication open with skeptics. Invite them to talk about their reservations frank and open. #KMers |
| 4:50 pm | ithorpe: | RT @kcbower: @Vivisimo_Inc Think using another orgs story is a great idea - especially if competitors! :) #KMers |
| 4:51 pm | mikejewsbury: | @swanwick Like you said before, a guy can dream. :-) but you still need that underlying strategy. #KMers |
| 4:51 pm | gaurisalokhe: | @WeKnowMore agreed on your point of involving sceptics. Often once u are open and they get converted, they are ur best champions! #KMers |
| 4:51 pm | Vivisimo_Inc: | @kcbower Thanks! We live in a collaborative world now. I think the more you teach/share the more you succeed #KMers |
| 4:51 pm | rsamii: | @ithorpe if KM is embedded in all corporate processes, there will be no need for ' earmarked' KM $! #KMers |
| 4:52 pm | mikejewsbury: | RT @Vivisimo_Inc: @kcbower Thanks! We live in a collaborative world now. I think the more you teach/share the more you succeed #KMers |
| 4:52 pm | ithorpe: | RT @rsamii @ithorpe if KM is embedded in all corporate processes, there will be no need for earmarked KM $! #KMers |
| 4:52 pm | allisonhornery: | Ditto for Comms! --> RT @rsamii: @ithorpe if KM is embedded in all corporate processes, there will be no need for ' earmarked' KM $! #KMers |
| 4:52 pm | swanwick: | @rsamii Is KM embedded in all corporate processes? Isn't that the nirvana that KM depts are working towards? #KMers |
| 4:52 pm | kcbower: | RT @rsamii: @ithorpe if KM is embedded in all corporate processes, there will be no need for earmarked KM $! #KMers |
| 4:52 pm | mikejewsbury: | @swanwick Looking the other way, if I have all this money, but no strategy, can I get to the same goal? #KMers |
| 4:53 pm | ithorpe: | @rsamii glad you could join. So, anty tips on how to get KM embedded in all corporate processes? #KMers |
| 4:54 pm | Vivisimo_Inc: | @ithorpe Q3: Your org. may not have the ROI to show, another org may. The pilot prog. 2 should help with budget. I 2 have a dream #KMers |
| 4:54 pm | swanwick: | @mikejewsbury I don't believe throwing random money around is a good idea, but not sure I agree strategy can be divorced from finance #KMers |
| 4:55 pm | rsamii: | @swanwick No it is not Nirvana. Every process has a KM aspect. as KM facilitator we need to shed the light + we don't need KM depts #KMers |
| 4:56 pm | ithorpe: | [moderator] How much should KM be embedded into everything, and how much should it remain a distinct entity within a strategy? #KMers |
| 4:56 pm | jeffhester: | Embedding KM requires intimate domain knowledge, a level of KM maturity, and is often disguised as innovation. #KMers |
| 4:56 pm | swanwick: | @rsamii So you have KM facilitators embedded in depts? How do they share best practices? #KMers |
| 4:57 pm | kcbower: | RT @jeffhester: Embedding KM requires intimate domain knowledge, a level of KM maturity, and is often disguised as innovation. #KMers |
| 4:57 pm | WeKnowMore: | RT @jeffhester: Embedding KM requires intimate domain knowledge, a level of KM maturity, and is often disguised as innovation. #kmers |
| 4:57 pm | mikejewsbury: | @ithorpe Are we embedding people or the theory of KM? If theory, enough where they don't have to keep asking a KM Dept for help. #KMers |
| 4:57 pm | swanwick: | @ithorpe IMHO: disciplines are always progressing. KM will always have new techniques/tools/strategy to disseminate 1of2 #KMers |
| 4:57 pm | rsamii: | @swanwick yes some of those and others working at corporate level + yes they do share good practice + also bad practice! #KMers |
| 4:58 pm | ithorpe: | @rsamii how do you connect across functions or keep up with latest KM practices without a KM team of some sort? #KMers |
| 4:58 pm | ithorpe: | RT @jeffhester: Embedding KM requires intimate domain knowledge, a level of KM maturity, and is often disguised as innovation. #KMers |
| 4:59 pm | swanwick: | if KM is 100% embedded, harder to keep tabs on how the discipline is progressing and use to continuously improve 2of2 #KMers |
| 4:59 pm | rsamii: | @ithorpe we're trying to identify KM opportunities in corporate processes + helping colleagues to realize that they're all K workers #KMers |
| 4:59 pm | SL_Dwyer: | #KMers Alas, I have to go now but I've enjoyed this conversation. Thanks for the good ideas. |
| 5:00 pm | rsamii: | @ithorpe If everyone is KM worker, why would you need a KM team? You need facilitators to bring ppl together + create space to share #KMers |
| 5:00 pm | ithorpe: | In our org with human rights and gender conclusion was that need mainstreaming but also small cadre of "experts", same true for KM? #KMers |
| 5:00 pm | kcbower: | Embedding should be element of strategy; need defined strategy for implementation, measuring progress. #KMers |
| 5:00 pm | swanwick: | @rsamii Who is "we" in "we're trying to identify" #KMers |
| 5:01 pm | rsamii: | @swanwick no why... You will see impact of KM as the organization performance improves #KMers |
| 5:01 pm | Vivisimo_Inc: | KM is every1's job, we need to chg. the way we think abt info. and knowledge RT @jeffhester Embedding KM...disguised as innovation. #KMers |
| 5:01 pm | mikejewsbury: | Thank you for a lively discussion everyone! Must run. Some great things to think about and share with colleagues. #KMers |
| 5:01 pm | swanwick: | @ithorpe Yes, IMHO every discipline should have champions/experts who work to educate/disseminate appropriate practices to rest. #KMers |
| 5:02 pm | rsamii: | @ithorpe I think we should ask ourselves how specialized of a function is KM that requires experts #KMers |
| 5:02 pm | ithorpe: | @rsamii how do you develop policies and tools, isn't there a need for some sort of hub to connect all the KM work together? #KMers |
| 5:02 pm | rsamii: | @swanwick " we" is the organization - the sum of individuals, so basically everyone #KMers |
| 5:02 pm | kcbower: | Requires full culture change for success. RT @Vivisimo_Inc: KM is every1s job, we need to chg. the way we think abt info. & knowledge #KMers |
| 5:03 pm | ithorpe: | @ithorpe maybe this has something to do with size of org. We have lots of unconnected KM work going on, too many missed opportunities #KMers |
| 5:03 pm | swanwick: | How does the organization identify processes that can be improved? Doesn't that have to be done by someone. #KMers |
| 5:05 pm | swanwick: | Interesting conversation. @rsamii I'd love to have you moderate a session. Would you propose a topic at http://KMers.org #KMers |
| 5:05 pm | rsamii: | @ithorpe aha.. the nut to crack is to connect all the learning + sharing. I believe this is a collective effort, stand 2 b corrected #KMers |
| 5:06 pm | ithorpe: | @rsamii who decided to create a KM strategy and who leads the development and monitors implementation if there is no KM team? #KMers |
| 5:06 pm | WeKnowMore: | Very interesting #KM twitter chat session today. Thank you again @ithorpe for your moderation! #kmers |
| 5:06 pm | rsamii: | @swanwick I'm blushing now #KMers |
| 5:07 pm | ithorpe: | @rsamii true - but from what I've seen these connections are not self organizing. Maybe again sthing about size of org. #KMers |
| 5:07 pm | rsamii: | @ithorpe 4 me the fact that the strategy was top-down + monitoring implemention is top-down is determinal to KM #KMers |
| 5:07 pm | kcbower: | @ithorpe - thx for moderation! Thx all for great convo; well-timed, I'll be making 1st attempt at KM strategy for an org this summer. #KMers |
| 5:08 pm | ithorpe: | Agree would be great !RT @swanwick: @rsamii Id love to have you moderate a session. Would you propose a topic at http://KMers.org #KMers |
| 5:08 pm | rsamii: | @ithorpe could be. self-organization depends on the ppl. Afterall KM is all about ppl #KMers |
| 5:09 pm | ithorpe: | [Moderator] Thanks to all for a great conversation! There will be another great topic same time next week. #KMers |
| 5:10 pm | jeffhester: | @ithorpe Thanks for moderating. Great topic! #KMers |
| 5:10 pm | ithorpe: | Thanks to @mikejewsbury @swanwick @kcbower @vivisimo_inc @sl_dwyer @jeffhester @weknowmore @gaurislaokhe @jmcgee @4km @rsamii #KMers |
| 5:11 pm | Vivisimo_Inc: | Enjoyed our twitter chat #KMers ! ThanX @ithorpe @rsamii @kcbower @swanwick @mikejewsbury @jeffhester @weknowmore @SL_Dwyer et al 4 ideas |
| 5:11 pm | gaurisalokhe: | RT @rsamii: @ithorpe 4 me the fact that the strategy was top-down + monitoring implemention is top-down is determinal to KM #KMers |
| 5:11 pm | UBC_NCIE: | RT @jeffhester: Embedding KM requires intimate domain knowledge, a level of KM maturity, and is often disguised as innovation. #kmers |
| 5:11 pm | ithorpe: | @rsamii agreed. But it never happened where I work, which is why the org set up a small KM team to help foster it #KMers |
| 5:12 pm | gaurisalokhe: | Thanks to both! RT @WeKnowMore: Very interesting #KM twitter chat session today. Thank you again @ithorpe for your moderation! #kmers |
| 5:13 pm | ithorpe: | @rsamii although fostering and co-ordinating is rather different from directing and deciding #KMers |
| 5:16 pm | BonnieKoenig: | Great ? @rsamii @ithorpe I think we should ask ourselves how specialized of a function is KM that requires experts #KMers |
| 5:17 pm | BonnieKoenig: | Like this RT @ithorpe Fostering & co-ordinating is rather different from directing and deciding #KMers |
| 5:19 pm | meowtree: | +1 me too! RT @BonnieKoenig: Like this RT @ithorpe Fostering & co-ordinating is rather different from directing and deciding #KMers |
| 5:28 pm | kcbower: | @weknowmore Hello! Suggested topic for future chat; would be interested in moderating! PKM and Self-Management | #KMers http://bit.ly/cWokPU |
| 5:55 pm | knowledgetank: | After Action Review - Share Fair Cali and learning from it http://bit.ly/9MLrZX #KM #KMers |
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