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[Transcript] Knowledge Management, Organizational Structures and People
Date & time:
Tuesday, June 22, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:00 pm | ChiefExecMom: | Welcome to Knowledge Management, Organizational Structures and People #KMers |
| 4:01 pm | ChiefExecMom: | Let's start with introductions and your own KM background #KMers |
| 4:02 pm | swanwick: | Hi Theresa. Thx so much for moderating today. Looking forward to the chat. #KMers |
| 4:02 pm | ChiefExecMom: | and hope for the best on the tech front today... #KMers |
| 4:02 pm | kcbower: | Kate Bower, Northwestern grad student, studying KM & org change. 1st KM consulting experience launched this week. Hello, Theresa! #KMers |
| 4:02 pm | jmcgee: | Jim McGee here in Chicago - former CKO - technophile turned org designer - work at that intersection today #KMers |
| 4:02 pm | jeffhester: | Hello everyone, Jeff Hester with Fluor Corp. in So. Cal. Part of our (small but effective) enterprise KM team since 2001. #KMers |
| 4:03 pm | ChiefExecMom: | Welcome everyone. We will get started with question 1 shortly #KMers |
| 4:04 pm | VMaryAbraham: | Hi everyone, Mary Abraham at AboveandBeyondKM.com in New York City. #kmers |
| 4:04 pm | pekadad: | @ChiefExecMom Lee Romero from Deloitte in Detroit here. #KMers |
| 4:04 pm | swanwick: | Rob Swanwick here. Been involved w/ KM since 2000. First as consultant, now as community organizer. Founder: http://twebevent.com #KMers |
| 4:05 pm | stangarfield: | Stan Garfield at Deloitte in Detroit #kmers |
| 4:05 pm | ChiefExecMom: | {moderator} Q1. Where does Knowledge Management fit in your organization? Is it the right place for it? #KMers |
| 4:05 pm | JoeRaimondo: | Joe Raimondo, KM consultant in Princeton, bridging technology with approaches for innovation, monetization, and stewardship of IP. #kmers |
| 4:06 pm | davidchris: | #kmers sorry I cannot attend today's chat. Been presenting at SMI 2010 in London and all social'ed out. Look forward to the transcript. |
| 4:06 pm | swanwick: | Any lurkers? Newbies? Feel free to say hi. We are really very nice. :) #KMers |
| 4:06 pm | jmcgee: | about to join #kmers chat (@ Borders) http://4sq.com/7pGVCn |
| 4:07 pm | kcbower: | As one still learning, I'll 2nd that! RT @swanwick: Any lurkers? Newbies? Feel free to say hi. We are really very nice. :) #KMers |
| 4:07 pm | ChiefExecMom: | We are under of the Practice, Product and Knowledge umbrella. Who does the head of KM in your org report to? #KMers |
| 4:07 pm | VMaryAbraham: | Q1: We sit outside IT, between the folks on the front lines and technology. Coordinated w/ library function on org chart. #kmers |
| 4:08 pm | stangarfield: | Q1: There are multiple KM groups which fit under the individual member firms and functions, often in operations #kmers |
| 4:08 pm | jeffhester: | @ChiefExecMom Q1: At Fluor, KM is part of project execution services... where the rubber meets the road. #KMers |
| 4:08 pm | swanwick: | Q1: Orgs I have been in had #KM champions, but it was not their full time jobs. #KMers |
| 4:09 pm | JoeRaimondo: | In 15 years in professional services, I've seen KM has been in many places-from its own organization to R&D to bus. strategy #kmers |
| 4:09 pm | ithorpe: | Ian Thorpe, Working on KM in UNICEF. We are part of the "Policy and Practice" Division, but theere are KM focal points in many teams #kmers |
| 4:09 pm | ChiefExecMom: | Q1. We are recently brought out of a group called Knowledge, Training and Technology #KMers |
| 4:09 pm | jeffhester: | But the distributed KM management and authority resides with each community and the organization(s) it supports. #KMers |
| 4:10 pm | VMaryAbraham: | @ChiefExecMom Glad to see the coordination w/ training. That seems key if U want 2 do more than doc management. #kmers |
| 4:10 pm | ChiefExecMom: | @jeffhester Where the rubber hits the road sounds like the right place #KMers |
| 4:10 pm | davidchris: | @ChiefExecMom controversial time - do we manage knowledge or share knowledge? Functions of KM remain but branding has to evolve #kmers |
| 4:11 pm | kcbower: | Question to all: I have yet to be in org w/ dedicated KM role. Is work/role termed KM or called something else? #KMers |
| 4:11 pm | ChiefExecMom: | @swanwick In your experience are KM champions effective enough or should there be a dedicated role? #KMers |
| 4:12 pm | swanwick: | @jeffhester is "project execution services" the same as a centralized PMO? #KMers |
| 4:12 pm | VMaryAbraham: | @davidchris Not sure KMers shld manage knowledge. Perhaps our highest good is to facilitate knowledge sharing. #kmers |
| 4:12 pm | swanwick: | Q1: Other orgs I have been in (like IBM) are largely built around the concept of knowledge management and so had it all over #KMers |
| 4:14 pm | kcbower: | RT @VMaryAbraham: @davidchris Not sure KMers shld manage knowledge. Perhaps our highest good is to facilitate knowledge sharing. #KMers |
| 4:14 pm | jeffhester: | @swanwick we don't have centralized PMO, per se, but we do emphasize global functional networks to support projects. #KMers |
| 4:14 pm | ChiefExecMom: | @ithorpe Many focal points seems to increase the ability to get knowledge from many sources #KMers |
| 4:14 pm | swanwick: | @ChiefExecMom effectiveness of champions depends on their savvy, the overall culture, and their passion for the topic #KMers |
| 4:15 pm | stangarfield: | @kcbower It has usually been called KM or something similar #KMers |
| 4:15 pm | jeffhester: | RT @VMaryAbraham: @davidchris Not sure KMers shld manage knowledge. Perhaps our highest good is to facilitate knowledge sharing. /YES #KMers |
| 4:15 pm | ChiefExecMom: | {moderator} Q2. How many, and what kind of people work within the KM department? (2 part question...) #KMers |
| 4:15 pm | davidchris: | @VMaryAbraham i would agree with that. #KMers or (KSers ;-) ) need to evolve to knowledge sharing / facilitation type roles |
| 4:15 pm | VMaryAbraham: | @ChiefExecMom Ideally, one super champion w/ accountability 4 KM and then lots of mini-champs around the org to move things along. #kmers |
| 4:15 pm | jmcgee: | KM role may be more important the org location - seen more mileage from facilitative role than control/execution role #kmers |
| 4:16 pm | swanwick: | @kcbower Not much of a rule on naming. Usually whatever will ring best in given culture. Innovation, collaboration, content, etc... #KMers |
| 4:16 pm | ChiefExecMom: | {moderator} Q2. Pt 2. How do you find the best people for these jobs? (look for KM experience? other backgrounds? #KMers |
| 4:16 pm | VMaryAbraham: | RT @jmcgee: KM role may B more important than the org location - seen more mileage from facilitative role than control/execution role #kmers |
| 4:16 pm | swanwick: | @jeffhester Can you say more about "global functional network"? #KMers |
| 4:17 pm | stangarfield: | Q2: We have a large number of people with KM job titles, but not many of them are actually KMers like the participants in this chat #KMers |
| 4:17 pm | ithorpe: | RT @VMaryAbraham: @davidchris Not sure KMers shld manage knowledge. Perhaps our highest good is to facilitate knowledge sharing. #KMers |
| 4:18 pm | kcbower: | @stangarfield @swanwick Thx - was wondering about using terminology that could be too...theoretical, I guess, in biz environment. #KMers |
| 4:18 pm | jmcgee: | Q2 - knowledge of and sensitivity to local org culture one critical thing to look for in staff - Km experience of marginal value #kmers |
| 4:18 pm | stangarfield: | Q2: Many focus on content management - collaboration is relatively new #KMers |
| 4:18 pm | ChiefExecMom: | @stangarfield What titles do they have, and what do they do? #KMers |
| 4:18 pm | jeffhester: | Q2: ~10 people on the enterprise KM team: 2 communications, 3 developers, 5 consultants/facilitators. All wear many hats. #KMers |
| 4:18 pm | swanwick: | @ChiefExecMom Q2: Should always have ppl involved who have deep knowledge of the biz. #KM wonk no good without that. #KMers |
| 4:19 pm | ithorpe: | Our model is that KM team supports KM processes and practices but focal points in technical teams "manage/share" K in their areas #KMers |
| 4:19 pm | stangarfield: | Q2 Part 2: Combination of KM experience, experience in the business being supported, and collaborative inclination #KMers |
| 4:19 pm | jeffhester: | Q2 (cont.) within a knowledge community, a sponsor, a community leader, a knowledge manager, any number of experts, moderators, etc. #KMers |
| 4:21 pm | VMaryAbraham: | @jmcgee #KM experience is useful provided the person keeps an open mind. Most "KM experience" is wishful thinking. #kmers |
| 4:21 pm | stangarfield: | @ChiefExecMom Titles in the job system tend to be things like "SV Knowledge Management" but the generic term is "knowledge manager" #KMers |
| 4:21 pm | ChiefExecMom: | Do most orgs seem to have their own dedicated IT people? #KMers |
| 4:22 pm | ithorpe: | RT @swanwick: @ChiefExecMom Q2: Should always have ppl involved who have deep knowledge of the biz. #KM wonk no good without that. #KMers |
| 4:22 pm | davidchris: | the #KMers role changing from managing to sharing/facilitating requires a change in culture. This change should not be assumed |
| 4:22 pm | VMaryAbraham: | @ChiefExecMom Dedicated IT? Probably - at least for network operations. Don't know how many #KM groups have dedicated IT. #kmers |
| 4:22 pm | stangarfield: | And then there is the title that people actually use, such as "content publishing program lead" or "community evangelist", etc. #KMers |
| 4:23 pm | ChiefExecMom: | @davidchris Does a change in culture require a change in the ideal knowledge worker? #KMers |
| 4:23 pm | swanwick: | RT @davidchris: KMers role changing from managing to sharing/facilitating requires change in culture. Should not be assumed #KMers |
| 4:23 pm | VMaryAbraham: | RT @ithorpe: RT @swanwick: @ChiefExecMom Q2: Shld alwys hv ppl involvd who hv deep knowledge of the biz. #KM wonk no good w/out that. #kmers |
| 4:23 pm | jeffhester: | @ChiefExecMom We have our own dev. IT (for us) doesn't look at innovation or work process. #KMers |
| 4:23 pm | ChiefExecMom: | We used the title "Knowledge Broker" - always thought that fit #KMers |
| 4:24 pm | jeffhester: | RT @VMaryAbraham: Q2: I look for entrepreneurial people w/ a bent for collaboration & sharing. They must hv gd people skills too./+1 #KMers |
| 4:25 pm | jmcgee: | RT @ChiefExecMom: We used the title "Knowledge Broker" - always thought that fit #KMers - nice evocative title +1 |
| 4:25 pm | VMaryAbraham: | Yes-more collab; less command & control. RT @ChiefExecMom: @davidchris Does change in culture req change in ideal knowledge worker? #kmers |
| 4:25 pm | swanwick: | @ChiefExecMom Is a broker a bottleneck though? #KMers |
| 4:25 pm | jeffhester: | @swanwick I will write up something about functional networks. It will take more than 140 characters. #KMers |
| 4:26 pm | VMaryAbraham: | Try Knowledge Yente! RT @ChiefExecMom: We used the title "Knowledge Broker" - always thought that fit #kmers |
| 4:26 pm | systhink: | RT @VMaryAbraham: Yes-more collab; less command & control. RT @ChiefExecMom: @davidchris Does change in culture req change in ideal knowledge worker? #kmers |
| 4:26 pm | swanwick: | we need to establish process/tools and then iterate based on user needs. Not get involved in each transaction. #KMers |
| 4:26 pm | jmcgee: | re culture change and KM - I've been shifting my focus away from C word to trying to specify and promote more specific behaviors #kmers |
| 4:26 pm | ChiefExecMom: | RT @VMaryAbraham Try Knowledge Yente!/I like it! #KMers |
| 4:27 pm | swanwick: | @jeffhester Excellent. I look forward to reading and promoting the post. #KMers |
| 4:27 pm | VMaryAbraham: | @jmcgee What specific behaviors, Jim? #kmers |
| 4:27 pm | kcbower: | @jmcgee With the aim of eventually changing culture as a result? #KMers |
| 4:27 pm | ChiefExecMom: | @swanwick I see how Broker makes the role seem too transactional. We now use Knowledge Specialist in xx Practice #KMers |
| 4:28 pm | stangarfield: | @jmcgee I like that - cultures don't tend to change too much #KMers |
| 4:28 pm | kcbower: | @jmcgee Also, are there incentives for the behavior change? #KMers |
| 4:29 pm | ChiefExecMom: | {moderator} Q3. What is the career path for someone in KM? How do you train and retain knowledge workers? #KMers |
| 4:29 pm | VMaryAbraham: | @ChiefExecMom @swanwick We don't have a monopoly on knowledge. We just facilitate the work on the front lines. #kmers |
| 4:29 pm | ithorpe: | @jmcgee also very interested to hear about behaviours and how you change/motivate/encourage them #KMers |
| 4:30 pm | kcbower: | @ChiefExecMom I could certainly use the answer to this, folks! I.E. how can I become you? :) #KMers |
| 4:30 pm | VMaryAbraham: | @ChiefExecMom Career path? Get some substantive knowledge of a front line function, then think/learn about KM practices. #kmers |
| 4:30 pm | Vivisimo_Inc: | Agreed RT @VMaryAbraham Yes-more collab; less command & control. -> Does change in culture req change in ideal knowledge worker? #kmers |
| 4:30 pm | ithorpe: | Behaviours are more manageable chunks to work on than trying to change a whole culture at once. #KMers |
| 4:31 pm | stangarfield: | Q3: KM supports knowledge workers, and "knowledge workers" includes just about everyone #KMers |
| 4:31 pm | swanwick: | Q3: Not sure there should be a pure #KM career path. Should bounce back and forth from core biz to support aspects like KM. #KMers |
| 4:31 pm | pekadad: | @ChiefExecMom Re Q3: In my experience, KM groups tend to be small and relatively static. So not much growth in a traditional sense. #KMers |
| 4:31 pm | kcbower: | Absolutely. RT @ithorpe: Behaviours are more manageable chunks to work on than trying to change a whole culture at once. #KMers |
| 4:31 pm | jmcgee: | I guess I will have to write a blog post about behaviors in km - soon I promise :) #kmers |
| 4:32 pm | jeffhester: | Q3: For knowledge workers "in the trenches" (community leadership) it is usually a ~2 year assignment. #KMers |
| 4:32 pm | pekadad: | @ChiefExecMom re:Q3. What I do see is an broad range of skills one can develop in KM that make you a more valuable person. #KMers |
| 4:32 pm | VMaryAbraham: | We'll hold you to that! RT @jmcgee: I guess I will have to write a blog post about behaviors in km - soon I promise :) #kmers |
| 4:32 pm | davidchris: | @ChiefExecMom definitely. Agree with @VMaryAbraham more about collab. Should not assume that #KMers today can be a KSers tomorrow |
| 4:32 pm | kcbower: | Looking forward to it! RT @jmcgee: I guess I will have to write a blog post about behaviors in km - soon I promise :) #KMers |
| 4:32 pm | jeffhester: | Q3: For the enterprise KM team... ask me in another 5 years! #KMers |
| 4:32 pm | ChiefExecMom: | @pekadad @swanwick How do you keep workers motivated in a static position #KMers |
| 4:33 pm | ChiefExecMom: | RT @jmcgee: I guess I will have to write a blog post about behaviors in km - soon I promise :)/Keep us posted! #KMers |
| 4:34 pm | stangarfield: | Q3: career path for KMers is unpredictable - be adaptable, and build a good network for both giving and receiving help #KMers |
| 4:34 pm | kcbower: | @VMaryAbraham Do you think it's necessary to have worked front line function or just to have substantive knowl of it? #KMers |
| 4:34 pm | VMaryAbraham: | RT @stangarfield: Q3: career path 4 KMers is unpredictable - be adaptable, & build a good network for both giving & receiving help #kmers |
| 4:34 pm | jmcgee: | some things i point to re behaviors - reduce friction, increase visibility of your work, share credit, celebrate authorship - #kmers |
| 4:34 pm | jeffhester: | RT @stangarfield: Career path for KMers is unpredictable - be adaptable & build a good network for both giving & receiving help /+1 #KMers |
| 4:35 pm | swanwick: | @ChiefExecMom re:motivation. Rotations through other depts. And make the work project oriented rather than steady-state. #KMers |
| 4:35 pm | ChiefExecMom: | {moderator} Q3. What about training and retaining? #KMers |
| 4:36 pm | ithorpe: | @jmcgee lead by example? #KMers |
| 4:36 pm | VMaryAbraham: | @kcbower There's no substitute 4 1st-hand experience. Then overlay that w/ objective info across functions.That's a killer combo 4 KM #kmers |
| 4:36 pm | Vivisimo_Inc: | Love it! RT @jmcgee re behaviors - reduce friction, increase visibility of your work, share credit, celebrate authorship - #kmers |
| 4:37 pm | jmcgee: | RT @ithorpe: @jmcgee lead by example? #KMers - absolutely ! - also learn to share with yourself |
| 4:37 pm | VMaryAbraham: | RT @jmcgee: great behaviors - reduce friction, increase visibility of your work, share credit, celebrate authorship / +++1! #kmers |
| 4:37 pm | swanwick: | @ChiefExecMom Field trips to other firms to learn their best practices and turn them into your next practices would b best learning #KMers |
| 4:37 pm | ChiefExecMom: | @kcbower In a KM role you gain front line exp very quickly, so we don't require it for hiring as much as ability to learn #KMers |
| 4:38 pm | JoeRaimondo: | Q3: Out of KM can go many ways-marketing, strategy, R&D-depends on industry and skills #kmers |
| 4:38 pm | systhink: | RT @jmcgee: some things i point to re behaviors - reduce friction, increase visibility of your work, share credit, celebrate authorship - #kmers |
| 4:38 pm | kcbower: | @ChiefExecMom Think training essential, 2 ID best practices and learn the behaviors @jmcgee has suggested. Not instinctive, I think. #KMers |
| 4:39 pm | VMaryAbraham: | @ChiefExecMom Q3:If they R in steady-state, something is wrng w/ yr system & ripe 4 automation.Nd 2 expand responsibilities/horizons. #kmers |
| 4:39 pm | jmcgee: | also re behavior - emulate Isaac Asimov and become a "speed understander" - #kmers |
| 4:40 pm | VMaryAbraham: | @jmcgee Speed understander? Neat concept. How does it work? #kmers |
| 4:41 pm | swanwick: | @jmcgee Haven't read Asimov in yrs. Luv the term "speed understander" "Deep understander" is also good. #KMers |
| 4:41 pm | kcbower: | @ChiefExecMom @VMaryAbraham Appreciate your perspectives - valuable insight as I approach job search. Thanks! #KMers |
| 4:41 pm | jmcgee: | RT @VMaryAbraham: Speed understander? Neat concept. How does it work? #kmers - read widely, think deeply, make connections, repeat |
| 4:42 pm | ChiefExecMom: | @stangarfield earlier comment: We have a large number of people with KM job titles but not many are actually KMers/ Should they be? #KMers |
| 4:42 pm | VMaryAbraham: | @kcbower You're welcome, Kate. I'm more focused on the pragmatic/feasible. Others much better w/ theory! #kmers |
| 4:43 pm | jmcgee: | RT @systhink: @jmcgee speed understander same as grok, right? think grok is more about depth than speed #kmers |
| 4:43 pm | davidchris: | In the current climate, where travel maybe restricted, need to be creative on training methods. Virtual? #kmers |
| 4:43 pm | jmcgee: | another evocative notion for today - Wendell Berry's excellent phrase - "solving for pattern" #kmers |
| 4:43 pm | stangarfield: | Behaviors pt 1: collect & connect, try things out, iterate, lead by example, set goals, recognize & reward, tell stories, use tools #KMers |
| 4:44 pm | VMaryAbraham: | Gr8 advice 4 life RT @jmcgee: RT @VMaryAbraham:Speed understander?How ds it work? read widely, think deeply, make connections, repeat #kmers |
| 4:44 pm | ChiefExecMom: | {moderator} Q4. How effectively does your organization make and execute decisions about KM? What helps or gets in the way? #KMers |
| 4:45 pm | stangarfield: | Behaviors pt 2: innovate & integrate, span boundaries, ask & answer, pay it forward, let go of control, just say yes, deliver #KMers |
| 4:45 pm | VMaryAbraham: | Try #KMers chat! RT @davidchris: In the current climate, where travel maybe restricted, nd 2 B creative on training methods. Virtual? #kmers |
| 4:46 pm | kcbower: | @stangarfield Do you have any posts/links you can share that expand on behaviors? #KMers |
| 4:46 pm | ChiefExecMom: | @stangarfield Did you just describe behaviors it in 280 characters?! #KMers |
| 4:46 pm | jandersdean: | @VMaryAbraham #kmers similar to concept behind why IT developers struggle to design application interfaces which are adopted by users. |
| 4:47 pm | VMaryAbraham: | @jandersdean Agreed. It isn't all fungible. Some function/site specific experience is impt. #kmers |
| 4:48 pm | jmcgee: | sorry have to run to a lunch meeting now - @ChiefExecMom - thanks for an excellent job moderating this herd of cats #kmers |
| 4:48 pm | davidchris: | @VMaryAbraham we already do ;-) - called Social Chat. Using our own version of Twitter to discuss most popular topic each week. #kmers |
| 4:48 pm | stangarfield: | Behaviors pt 3: act boldly, communicate authentically, and finally - Share, Innovate, Reuse, Collaborate, and Learn #KMers |
| 4:48 pm | VMaryAbraham: | @davidchris That's fantastic! Have you noticed a difference? #kmers |
| 4:49 pm | ChiefExecMom: | Difficult Q or irrelevent one? Q4. How effectively does your organization make and execute decisions about KM? What helps gets in way #KMers |
| 4:49 pm | VMaryAbraham: | @jmcgee Thanks a million, Jim! You've given me lots of good stuff to chew on (as usual). #kmers |
| 4:49 pm | ChiefExecMom: | @jmcgee "See" you next week. Thanks for your insights #KMers |
| 4:50 pm | ithorpe: | @stangarfield great behaviours! - the challenge is how to foster them organization wide. #KMers |
| 4:50 pm | swanwick: | @jmcgee Jim, as always thx for your great insights. You are a gr8 part of this community. #KMers |
| 4:50 pm | kcbower: | @ChiefExecMom Q4. About to start internship at global org, understand that generational attitudes towards K sharing = big challenge. #KMers |
| 4:50 pm | VMaryAbraham: | Start w/ the #KM team. RT @ithorpe: @stangarfield great behaviours! - the challenge is how to foster them organization wide. #kmers |
| 4:51 pm | stangarfield: | @kcbower See http://bit.ly/dpMfCj and http://bit.ly/bzyuDh #KMers |
| 4:51 pm | ithorpe: | RT @VMaryAbraham: Start w/ the #KM team. RT @ithorpe: @stangarfield great behaviours! - the challenge is how to foster them organization wide. #kmers |
| 4:51 pm | kcbower: | @ChiefExecMom (generational *differences* in attitudes) #KMers |
| 4:52 pm | ChiefExecMom: | @kcbower We have seen great positive shift as consultants who have always had KM are promoted to Partner #KMers |
| 4:52 pm | kcbower: | @stangarfield Great - thank you! #KMers |
| 4:52 pm | davidchris: | @VMaryAbraham yes. 1) Everyone has a voice, 2) hands on experience with social tools & crowd sourcing - some dodgy topics though ;-) #kmers |
| 4:52 pm | stangarfield: | @ChiefExecMom Yes, it would help if they had more passion for the field #KMers |
| 4:53 pm | ChiefExecMom: | For us having a vocal, engaged Knowledge Champion helps tremendously #KMers |
| 4:54 pm | VMaryAbraham: | @davidchris Every little bit helps. Declare victory and go home! #kmers |
| 4:54 pm | kcbower: | @ChiefExecMom Please clarify - you're speaking to gen differences re: promotion? #KMers |
| 4:54 pm | ChiefExecMom: | But fear of unknown has prevented us from really utilizing e2.0 tools - we might have to skip to 3.0! #KMers |
| 4:55 pm | ChiefExecMom: | Bain's own study that KM is rated one of least effective management tools isn't that helpful either... #KMers |
| 4:56 pm | VMaryAbraham: | Too true! RT @ChiefExecMom: Bain's own study that KM is rated one of least effective management tools isn't that helpful either... #KMers |
| 4:57 pm | jeffhester: | Q4: I like our approach. Communities have freedom to innovate; the KM team can help leverage the innov across the rest. #KMers |
| 4:57 pm | stangarfield: | @VMaryAbraham Amen to that #KMers |
| 4:58 pm | kcbower: | My mental model is that younger generations more inclined to knowl sharing than older. True or false? #KMers |
| 4:58 pm | davidchris: | LOL RT @ChiefExecMom: But fear of unknown has prevented us from really utilizing e2.0 tools - we might have to skip to 3.0! #KMers |
| 4:58 pm | ChiefExecMom: | @kcbower Many new promotes take KM for granted and therefore support it b/c they've never know work life w/o it #KMers |
| 4:58 pm | swanwick: | @jeffhester Does that always work. Does what is good for one community usually work for the others? #KMers |
| 4:59 pm | kcbower: | @ChiefExecMom Ah - thank you! Makes sense. #KMers |
| 4:59 pm | VMaryAbraham: | Sounds ideal. RT @jeffhester: Q4: Our approach = Communities hv freedom 2 innovate; #KM team helps leverage innov across the rest. #kmers |
| 4:59 pm | ChiefExecMom: | Our time is up. Thank you everyone for joining and your great insights as always! #KMers |
| 5:00 pm | kcbower: | @ChiefExecMom Thank you for great questions and excellent moderation! #KMers |
| 5:00 pm | jeffhester: | @swanwick of course not! But we have a pretty good track record of ID-ing the innov that can be leveraged. #KMers |
| 5:00 pm | swanwick: | Fantastic job today @Chiefexecmom Lots of great input. Blog post starting to form in my head about #KM career paths. #KMers |
| 5:01 pm | jeffhester: | @ChiefExecMom really enjoyed this topic -- lots of good insights, as always. Thanks for moderating! #KMers |
| 5:01 pm | davidchris: | @ChiefExecMom Thanks for some great moderation and good to talk to you all again. Talk soon. #kmers |
| 5:02 pm | VMaryAbraham: | @ChiefExecMom Thanks for moderating a great chat. Thanks everyone for a lively learning session. #kmers |
| 5:02 pm | ChiefExecMom: | RT @swanwick: Blog post starting to form in my head about #KM career paths./Let us know when it's written! #KMers |
| 5:02 pm | pekadad: | @ChiefExecMom Thanks for moderating! I wasn't able to participate as much as I would have liked, but a good discussion today! #KMers |
| 5:03 pm | kcbower: | Thx @VMaryAbraham @ChiefExecMom @stangarfield @jmcgee @swanwick & all #KMers - your perspectives always help expand my own thinking. #KMers |
| 5:03 pm | ithorpe: | @ChiefExecMom many thanks for moderating a great chat! #KMers |
| 5:03 pm | VMaryAbraham: | @kcbower You're most welcome, Kate. I'm still learning too! #kmers |
| 5:04 pm | stangarfield: | RT @VMaryAbraham: @ChiefExecMom Thanks for moderating a great chat. Thanks everyone for a lively learning session. #KMers |
| 5:06 pm | swanwick: | @VMaryAbraham Hopefully we never stop learning. That's why #KM long-timers are on this chat! :) #KMers |
| 5:16 pm | knowledgetank: | links for 2010-06-22 http://bit.ly/c7rg0r #KM #KMers |
| 5:59 pm | Buzzmodo: | RT @jmcgee: some things i point to re behaviors - reduce friction, increase visibility of your work, share credit, celebrate authorship - #kmers |
| 6:11 pm | knowledgetank: | Mis-spent Knowledge: Lessons Learned from Disasters http://bit.ly/aLdqlh #KM #KMers |
| 7:49 pm | Vivisimo_Inc: | Even in soccer ->The World Cup and Information Optimization http://bit.ly/cc7QhA #IO #KM #KMers |
| 8:24 pm | charlotte_dc: | The KM Paradox: We aren't sharing amongst ourselves http://knowledgecontinuity.wordpress.com #km #kmers |
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