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[Transcript] KM vs. Information Literacy
Chat Event:
Date & time:
Tuesday, June 1, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:00 pm | WeKnowMore: | [moderator] Hi all! Welcome to this Twitter Chat on #KM vs. Information Literacy. Please introduce yourself. #KMers |
| 4:01 pm | WeKnowMore: | I am Johan Lammers working @ UNICEF on #KM networks and #COPs. Also director weknowmore.org and COO KMers.org #KMers |
| 4:02 pm | jeffhester: | Hello all. Jeff Hester with Fluor's enterprise KM team here in SoCal. #KMers |
| 4:04 pm | WeKnowMore: | Starting now! Twitter Chat on #KM vs. Information Literacy. #KMers |
| 4:04 pm | ithorpe: | Ian Thorpe, working on Knowledge Management in UNICEF #KMers |
| 4:04 pm | 4KM: | Alice MacGillivray - consultant and former director of KM programs at Royal Roads U #KMers |
| 4:04 pm | WeKnowMore: | @jeffhester Hi Jeff. Great to see you again on a chat :-) #KMers |
| 4:05 pm | WeKnowMore: | @ithorpe @4KM Hi Ian and Alice. Welcome to today's chat! #KMers |
| 4:05 pm | curtisaconley: | Curtis Conley from Global Consulting KM at Deloitte here. Hi all #KMers |
| 4:06 pm | stangarfield: | Stan Garfield at Deloitte in Detroit. #KMers |
| 4:06 pm | JoeRaimondo: | Joe Raimondo from Iknow LLC in Princeton NJ #kmers |
| 4:07 pm | WeKnowMore: | @curtisaconley @stangarfield @joeraimondo Welcome to this chat! Great that you could make it! #KMers |
| 4:08 pm | WeKnowMore: | [moderator] Do you have a strategy in your organization to specifically develop (aspects of) the information literacy of your staff? #KMers |
| 4:10 pm | WeKnowMore: | [mod] Information Literacy is the ability to identify what information is needed, understand how the information is organized... #KMers |
| 4:11 pm | WeKnowMore: | ..identify the best sources of information for a given need, locate those sources evaluate the sources critically and share that info #KMers |
| 4:11 pm | 4KM: | Will respond from U prog perspective. We worked a lot on critical thinking, which included by went beyond Info Literacy #KMers |
| 4:12 pm | JoeRaimondo: | ...of course when you share things, you also nominate yourself as SME/support contact for that tool/site/etc., for better or worse #kmers |
| 4:13 pm | WeKnowMore: | @JoeRaimondo Sounds good! Could you share some of these tactical approaches? #KMers |
| 4:13 pm | 4KM: | As example of "beyond" we worked with individual and org biases (which filter info you see, value, use etc.) #KMers |
| 4:14 pm | WeKnowMore: | @4KM Could you share a little on how you addressed this issue of critical thinking? #KMers |
| 4:16 pm | 4KM: | Fairly common KM sorts of things: conversation, reflection, journaling, debate, real-world problem-solving, lots of feedback #KMers |
| 4:16 pm | ithorpe: | Unfortunately not. We have put together training materials on specific issues such as how to search, and how to review what you find #KMers |
| 4:17 pm | ithorpe: | We've also done courses on specific topics such as use of data and evidence in social policy work #KMers |
| 4:18 pm | JoeRaimondo: | Tactical approaches range from Excel hacks to group bookmarking. It's good to get people meta/reflective about their personal KM. #kmers |
| 4:18 pm | ithorpe: | @WeKnowMore serious question - what do you mean by "critical thinking"? #KMers |
| 4:18 pm | WeKnowMore: | [moderator] Should this focus on Information Literacy be a task for knowledge management, or should it be left to HR? #KMers |
| 4:19 pm | 4KM: | "Evidence" is an interesting one in itself as it is almost a taboo to question evidence (except thru science lens) in this society #KMers |
| 4:19 pm | WeKnowMore: | @ithorpe Could you share on which topics you have done courses? #KMers |
| 4:20 pm | JoeRaimondo: | I don't think HR has information literacy/professional best practices on its radar. Nor does IT-that's how they maintain power. #kmers |
| 4:22 pm | jeffhester: | Information literacy makes for better KMers. It's a KM task, not HR. #KMers |
| 4:22 pm | WeKnowMore: | @JoeRaimondo Great point on IT. Does this mean that #KM professionals should be pro-active in addressing Information Literacy? #KMers |
| 4:22 pm | 4KM: | One of the challenges in orgs in my experience is certain types of knowledge are automatically respected & others rejected #KMers |
| 4:23 pm | gundelizer: | #twittersearch rt @ Curtis Conley from Global Consulting KM at Deloitte here. Hi all #KMers: Curtis Conl... http://bit.ly/cXqfLR #Deloitte |
| 4:24 pm | JoeRaimondo: | The most potent avenue for information literacy development (IMHO) is via encounters outside the workplace (education/volunteer/etc. #kmers |
| 4:24 pm | WeKnowMore: | @4KM Interesting point. Could you elaborate those types of knowledge? #KMers |
| 4:24 pm | 4KM: | Library $ have been cut in so many orgs, and that's where the info literacy expertise often sits (even if it is narrower than KM) #KMers |
| 4:24 pm | pekadad: | @WeKnowMore It's an interesting question for me to consider why KM should be (more) resp 4 information literacy than any other org #KMers |
| 4:25 pm | pekadad: | @WeKnowMore Should KM professionals be pro-active in addressing any kind of literacy issues? Why information literacy specifically? #KMers |
| 4:26 pm | JoeRaimondo: | KM's role is promoting the metacognition/learning to learn footing that info literacy requires. #kmers |
| 4:26 pm | rsamii: | @4KM You are so right!!! Do you know why that may be the case #KMers |
| 4:27 pm | 4KM: | Big Q. Some exs: knowledge from scientific study; another company; internal conversations; field expert's experience; new recruit...#KMers |
| 4:27 pm | WeKnowMore: | @ithorpe Determining the meaning & significance of what's read, whether there's justification to accept the conclusion as true #KMers |
| 4:28 pm | ithorpe: | @WeKnowMore courses have been mainly on social and economic policy realted, but also other policy areas where data/research critical #KMers |
| 4:28 pm | stangarfield: | One role of a knowledge manager is to be good at the things in Johan's definition and to be able to help others who are not as good #KMers |
| 4:28 pm | 4KM: | @JoeRaimondo -- I think that is where the critical thinking comes in. Put together info, context, culture, self etc. for judgement #KMers |
| 4:29 pm | ithorpe: | We tend make implicit assumption that people already have those skills when we recruit them even though its clearly not always true #KMers |
| 4:30 pm | 4KM: | @rsamii About library cuts? #KMers |
| 4:31 pm | WeKnowMore: | [mod] If you'd have time and resources: What would you "teach" a typical person working at your org. when it comes to info literacy? #KMers |
| 4:31 pm | rsamii: | @4KM about accepting or rejecting different types of knowledge #KMers |
| 4:31 pm | elmibester: | Elmi joining late... #kmers |
| 4:32 pm | WeKnowMore: | [mod] And even more importantly how would you do it? One-one-one coaching, training courses, handouts, knowledge bases #KMers |
| 4:33 pm | elmibester: | Info literacy - teach them how to channel the inflow of information #kmers |
| 4:33 pm | jeffhester: | @WeKnowMore What would I teach? How to find the information they need, and to remove the fear of asking questions. #KMers |
| 4:34 pm | JoeRaimondo: | This info literacy issue has been one of my core praxes for 25 years. Nobody has cracked the code. The core skill is engagement #kmers |
| 4:35 pm | jeffhester: | @WeKnowMore How do I teach? Opportunistic coaching, training courses, handouts... all of the above and then some. #KMers |
| 4:36 pm | JoeRaimondo: | Engagement as in a certain footing WRT the technical environment in which people can PLAY and engage-that's how you learn new tricks. #kmers |
| 4:36 pm | 4KM: | @rsamii I think the type of knowledge we value is tied to personal identity & strengthened if that fits with corp culture #KMers |
| 4:37 pm | stangarfield: | I used to give regular online guided tours that showed people the intranet and knowledge sharing environment and how to use it. #KMers |
| 4:37 pm | WeKnowMore: | @JoeRaimondo Interesting point -> "Nobody has cracked the code. The core skill is engagement" #KMers |
| 4:37 pm | stangarfield: | Have also offered knowledge help desk services to assist users in finding information and using the tools #KMers |
| 4:38 pm | ithorpe: | RT @4KM: @rsamii I think the type of knowledge we value is tied to personal identity & strengthened if that fits with corp culture #KMers |
| 4:39 pm | WeKnowMore: | [mod] What could be the dangers of not focusing on information literacy? #KMers |
| 4:39 pm | ithorpe: | @stangarfield we have tried the help desk thing too - but it only helps those who think to ask in the first place. #KMers |
| 4:39 pm | jeffhester: | Create a network of KM evangelists who can step in at the time of need and illuminate the path one-on-one. #KMers |
| 4:39 pm | 4KM: | @rsamii e.g. in some fields of engineering there is a low tolerance for ambiguity. In public policy, low tolerance for single truth #KMers |
| 4:40 pm | WeKnowMore: | @stangarfield Was that a proactive service? Or did it mainly respond to inquires? Or both? #KMers |
| 4:40 pm | JoeRaimondo: | One danger is the assumption that Gen Y/Millennials "just get it". Not necessarily. #kmers |
| 4:40 pm | WeKnowMore: | RT @jeffhester: Create a network of KM evangelists who can step in at the time of need and illuminate the path one-on-one. #KMers |
| 4:41 pm | 4KM: | RT @JoeRaimondo One danger is the assumption that Gen Y/Millennials "just get it". Not necessarily. #kmers |
| 4:41 pm | stangarfield: | I think the point @jeffhester made is the most important: try to reduce the fear of asking questions #KMers |
| 4:41 pm | WeKnowMore: | RT @JoeRaimondo: One danger is the assumption that Gen Y/Millennials "just get it". Not necessarily. #KMers |
| 4:42 pm | elmibester: | @4KM @joeraimond - for so-calle GenY the focus might be on showing them how to use digital literacy in professional context #kmers |
| 4:42 pm | WeKnowMore: | RT @jeffhester: What would I teach? How to find the information they need, and to remove the fear of asking questions. #KMers |
| 4:42 pm | stangarfield: | @WeKnowMore Both - available for calls and emails, and actively engaged in discussion boards, events, and local offices #KMers |
| 4:43 pm | ithorpe: | @JoeRaimondo I'd argue that digital literacy and information literacy are not the same thing #KMers |
| 4:43 pm | 4KM: | In government, I sometimes wonder if it's "enough" to find/develop something that sounds defensible & appears credible #KMers |
| 4:44 pm | WeKnowMore: | In my previous organization there was lot is passive agression towards #KM - after info literacy training this seemed to reduce #KMers |
| 4:44 pm | JoeRaimondo: | @ithorpe Yes, this is one topic in Nick Carr's new book. #kmers |
| 4:44 pm | ithorpe: | LOL RT @4KM In government, I sometimes wonder if its "enough" to find/develop something that sounds defensible & appears credible #KMers |
| 4:45 pm | 4KM: | RT ithorpe I'd argue that digital literacy and information literacy are not the same thing #KMers <Agree & should be a term K literacy too? |
| 4:45 pm | ithorpe: | RT @WeKnowMore In my previous org. there was lot is passive agression towards #KM after info literacy training this seemed to reduce #KMers |
| 4:46 pm | 4KM: | Sorry folks; have to get ready for another call. Thanks for the hosting & participation. #KMers |
| 4:47 pm | JoeRaimondo: | Carr: The Shallows: What the Internet Is Doing to Our Brains #kmers |
| 4:48 pm | ithorpe: | @WeKnowMore interesting - do you think this would work for us too based on what you have seen? #KMers |
| 4:48 pm | WeKnowMore: | [mod] Is focus on information literacy in this age of information necessary? Or can we assume most people gained the skill already? #KMers |
| 4:50 pm | jeffhester: | @WeKnowMore The challenge is, most people "think" they are info-literate, but are not. #KMers |
| 4:50 pm | ithorpe: | @WeKnowMore On one hand people know more now, on the other this skill is more important than ever and still underdeveloped #KMers |
| 4:51 pm | WeKnowMore: | @ithorpe I think that awareness raising, low-threshold training and info coaching should work universally to support #KM practice #KMers |
| 4:51 pm | JoeRaimondo: | Literacy is acquired as a function of demand. Remarkable stories of adaptation in less developed areas show that need is driver. #kmers |
| 4:51 pm | WeKnowMore: | RT @jeffhester The challenge is, most people "think" they are info-literate, but are not. #KMers |
| 4:51 pm | elmibester: | :) RT @jeffhester: @WeKnowMore The challenge is, most people "think" they are info-literate, but are not. #KMers |
| 4:52 pm | WeKnowMore: | RT @ithorpe @WeKnowMore On one hand people know more now on the other this skill is more important than ever and still underdeveloped #KMers |
| 4:53 pm | WeKnowMore: | RT @JoeRaimondo Literacy is acquired as a function of demand Stories of adaptation in less developed areas show that need is driver. #KMers |
| 4:53 pm | ithorpe: | RT @jeffhester: @WeKnowMore The challenge is, most people "think" they are info-literate, but are not. #KMers |
| 4:54 pm | WeKnowMore: | To close of: Will a process of attaining information literacy organically occur? Or should #KM step up and do something about it? #KMers |
| 4:54 pm | curtisaconley: | safe to assume most have some level of info literacy, but the breadth & depth is vastly different - big challenge for orgs #KMers |
| 4:54 pm | stangarfield: | Many people lack the skills for effective searching, navigation, and online interaction. Simplifying and integrating tools can help #KMers |
| 4:55 pm | JoeRaimondo: | The massive multi-player gaming model for learning and adaptation will become more prevalent. Gaming is becoming really important. #kmers |
| 4:56 pm | stangarfield: | Give users one simple go-to method for finding what they need, e.g., an easy way to ask a question and get an answer #KMers |
| 4:56 pm | jeffhester: | RT @stangarfield: Give users one simple go-to method for finding what they need... an easy way to ask a question and get an answer #KMers |
| 4:59 pm | jeffhester: | @WeKnowMore Yes, #KM needs to step up, remove barriers and illuminate the path. From there it is an individual responsibility. #KMers |
| 5:00 pm | JoeRaimondo: | Microsoft turns finding Office commands into game http://bit.ly/8voplw #kmers |
| 5:02 pm | WeKnowMore: | Thank you everybody for an interesting chat! Great that you were here! #KMers |
| 5:03 pm | jeffhester: | RT @JoeRaimondo: Microsoft turns finding Office commands into game http://bit.ly/8voplw /Interesting! #KMers |
| 5:03 pm | pekadad: | @stangarfield I would go farther and say that we should be more proactive in pushing what users need to them #KMers |
| 5:03 pm | ithorpe: | @stangarfield agree good to simplify, but ideally better to also give them skills to interpret what they get #KMers |
| 5:04 pm | ithorpe: | @stangarfield making it too easy to get answers discourages critical thought about whether they should believe them or not #KMers |
| 5:04 pm | WeKnowMore: | RT @jeffhester: @WeKnowMore Yes, #KM needs to step up, remove barriers and illuminate the path. From there it is an individual responsibility. #KMers |
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