Transcript - KM Maturity Model

4:07 pm EricWeidner_KMI: #kmers Welcome to the KM Maturity Model chat! Who's on the other side?
4:08 pm EricWeidner_KMI: #kmers This is Douglas Weidner using Eric Weidner's account as I am having technical difficulties with my personal account
4:09 pm jmcgee: Jim McGee here in Chicago #Kmers
4:09 pm davidchris: #kmers Hi Eric. This is David Christopher, Social Media Business Leader for Oracle and a virgin to KMers.org
4:10 pm ChiefExecMom: Theresa Sullivan, KM at Bain consulting, also having computer troubles (again!) #KMers
4:12 pm pekadad: @EricWeidner_KMI Lee Romero from Deloitte in Detroit here #KMers
4:12 pm marialmadrid: #kmers So what is the KM Maturity Model?
4:12 pm curtisaconley: Curtis Conley, KM at Deloitte, also finishing my doctorate - dissertation on KM frameworks. Interesting topic for me today :) #KMers
4:14 pm WeKnowMore: Hi Douglas! This is Johan Lammers #KM consultant @ UNICEF New York at the moment. #KMers
4:15 pm WeKnowMore: Twitter API is shaky the last weeks. Tweetchat suffers. Nothing we can about that do unfortunately. Hopefully it'll hold up today. #KMers
4:15 pm marialmadrid: #kmers Maria Madrid, Operations Strategy Manager at KM Institute. Hi everyone!
4:16 pm EricWeidner_KMI: #KMers I'm Douglas Weidner, Chairman at KM Institute and am doing work in this field, initially for eGov KM Conf last week. Much interest.
4:16 pm marialmadrid: #kmers Hi Curtis, where are you doing your doctorate? Is it a PhD in KM?
4:17 pm EricWeidner_KMI: #kmers I KM maturity model is a way of typically assessing an organizations maturity on its KM path - a diagnostic tool
4:17 pm VMaryAbraham: Hi Everyone, Mary Abraham at AboveandBeyondKM.com. (Keeping my fingers crossed re: Tweetchat.) #kmers
4:19 pm EricWeidner_KMI: #kmers. Best maturity models IMHO are both diagnostic (assessement) but also prescriptive - if know status, so what. What do I do about it?
4:20 pm EricWeidner_KMI: #kmers. Hi Johan.
4:21 pm jmcgee: When in a field's development is it useful to think about a maturity model? Seems premature for KM #Kmers
4:21 pm davidchris: @EricWeidner_KMI agreed. Knowing the status of maturity is useful, but knowing what to do to evolve to a more mature level is key #kmers
4:23 pm WeKnowMore: I have used the "Learning to Fly" model that is mentioned on the KMers.org website. It was a insightful exercise for all involved. #KMers
4:24 pm EricWeidner_KMI: #kmers. Charlotte_DC if we don't make success of KM, some smart consulting firm, possibly one represented here will try Wisdom Mgmt next.
4:25 pm marialmadrid: #kmers What mechanics does it go thru for implementation? Can you say more about how it works?
4:25 pm VMaryAbraham: @jmcgee Even if it's premature for #KM, is there any utility in having the model as a draft roadmap? #KMers
4:26 pm EricWeidner_KMI: #kmers jmcgee - it's been 15 years or so. Probably time to at least begin to think about it.
4:27 pm EricWeidner_KMI: #kmers davidchris To have a prescriptive model we need a proven KM Methodology underlying maturity model
4:28 pm jmcgee: @EricWeidner_KMI @VMaryAbraham - so what would we need to build a useful KM maturity model given 15-20 yrs of kM experience? #Kmers
4:28 pm VMaryAbraham: @davidchris In terms of knowing what to evolve to, is there an accepted definition of a highly-evolved #KM program? #KMers
4:29 pm EricWeidner_KMI: #kmers Learning to Fly is an excellent book, especially attention to the major KM initiative I call Lessons learned mgmt process.
4:29 pm pekadad: @jmcgee Good point (when to apply). Do we even have a common lang w/in KM practitioners describing commons components of KM? #KMers
4:29 pm EricWeidner_KMI: #kmers. Does Learn to Fly have a maturity model? I missed it if so.
4:30 pm curtisaconley: @VMaryAbraham frameworks/roadmaps are helpful with the caveat that not one-size-fits-all, and if they aren't overly prescriptive #KMers
4:30 pm VMaryAbraham: @jmcgee @EricWeidner_KMI What would we need? Some discipline-wide agreement on what #KM is intended to accomplish. #KMers
4:31 pm jmcgee: @VMaryAbraham good point - another way to frame this Q - is a maturity model the right next step for KM? #Kmers
4:32 pm VMaryAbraham: @curtisaconley Agreed. So, at best, they provide suggested directions? At the end of the day, the roadmap has to suit the org. #KMers
4:32 pm jmcgee: One thing that troubles me - early examples of KM "success" seem to have fallen by the wayside. What does that mean re maturity? #Kmers
4:35 pm VMaryAbraham: If you who are interested in specific examples, @stangarfield provides this list of #KM Maturity Models http://bit.ly/aagByv #KMers
4:35 pm EricWeidner_KMI: #kmers Curtis - Your question points to need for KMM to be flexible, a key design feature. Another is stage vs continuous
4:35 pm VMaryAbraham: @jmcgee Agreed. Or is there some useful interim step we could take while our discipline is still in flux? #Kmers
4:36 pm VMaryAbraham: @jmcgee Re: early examples of "success": do you mean that they were shams or just incomplete? #Kmers
4:37 pm EricWeidner_KMI: #kmers For those who might ask, staged means natural occurence of maturity..birth, childhood, etc. Continuous means not linear--needed in KM
4:38 pm VMaryAbraham: @davidchris The differing defins of #KM need not be fatal. An org needs to decide what it wants to achieve re: KM and then map it. #kmers
4:38 pm jmcgee: @VMaryAbraham re early examples - not shams, but many seem to have lost momentum or gone off in new directions - lessons then ? #Kmers
4:38 pm EricWeidner_KMI: #kmers. Curtis - I've found most 'frameworks' or Roadmaps are too simplistic to provide real guidance. But, they do make good selling tools
4:39 pm VMaryAbraham: @EricWeidner_KMI Within an org, different parts are likely to be at different stages/phases of the #KM maturity model. #kmers
4:39 pm EricWeidner_KMI: #kmers. Curtis - often such tools have created undue hype without ability to follow up - trough of dissilusionment.
4:40 pm jmcgee: re early KM examples - I would like to see us "stay in the data" and extract deeper lessons before trying to model #kmers
4:41 pm EricWeidner_KMI: #kmers. jmcgee - maybe that's why early initiatives didn't survive. Maybe they were less successes than merely initiatives - no metrics
4:41 pm VMaryAbraham: @jmcgee It would be interesting 2 know more abt what happened w/ the early examples. #KM folks should do an After Action Review. ;-) #Kmers
4:42 pm VMaryAbraham: Agree. RT @jmcgee: re early KM examples - I would like to see us "stay in the data" and extract deeper lessons before trying to model #kmers
4:42 pm jmcgee: @EricWeidner_KMI or early successes just got stories out first and generalized beyond what the data could support? #Kmers
4:42 pm EricWeidner_KMI: #kmers. VMary - exactly why a continuous model would work for KM while a staged model wouldn't - complexity and various stages, etc.
4:43 pm knowledgetank: IA Summit 10 - Dan Roam Keynote http://bit.ly/b2YBHm #KM #KMers
4:43 pm VMaryAbraham: @EricWeidner_KMI But identifying appropriate metrics for early-stage initiatives is a tricky business. #kmers
4:44 pm curtisaconley: @VMaryAbraham Yes-suggested approach, based on research in orgs w/ similar background factors (industry, size, geo, km strategy etc.) #KMers
4:44 pm VMaryAbraham: @EricWeidner_KMI So does the staged approach have any utility at all? If so, what? #kmers
4:44 pm curtisaconley: @EricWeidner_KMI Agreed-they're usually overly simplistic and used for sales. There aren't many good frameworks grounded in research #KMers
4:44 pm EricWeidner_KMI: #kmers. jmcgee-we have much 'data' if by that you mean success stories, etc. I think we are able to start modeling. Modeling drives insight
4:46 pm EricWeidner_KMI: #kmers. VMary - yes on staged - Maslows Hierarchy - in KM -maybe not at all.
4:46 pm VMaryAbraham: @marialmadrid Understood. But once we tailor closely, do we lose the benefit of generalized maturity models? #KMers
4:46 pm VMaryAbraham: @jmcgee If maturity model is not the right next step, what is? #Kmers
4:47 pm jmcgee: @EricWeidner_KMI - I think we mostly have relatively "thin" stories of partial success, very little on failure at all - need more #Kmers
4:47 pm EricWeidner_KMI: #kmers. Curtis - maybe about time we do it.
4:48 pm davidchris: Just come across this which references continuous and staged models http://bit.ly/caPQC6. Only glanced but looks interesting. #kmers
4:48 pm EricWeidner_KMI: #kmers. We've covered initial topics on agenda - staged vs continuous, diagnostic vs prescriptive as well, and flexible. Key decisions
4:49 pm VMaryAbraham: @EricWeidner_KMI: #kmers If staged models not useful for #KM, we need 2 put warning labels on them!
4:50 pm curtisaconley: @EricWeidner_KMI Agreed. I've taken a shot at developing a framework in my dissertation, will be published/shared in the fall #KMers
4:50 pm VMaryAbraham: @jmcgee @EricWeidner_KMI If all we have are "thin" stories of partial success, is it any wonder #KM is discredited by some??? #KMers
4:50 pm EricWeidner_KMI: #kmers. Last topic is 'way forward'? KM Institute intends to develop with our Certification graduates, but how? Ideas?
4:51 pm jmcgee: instead of maturity model - how about a look at promising paths vs. clear dead ends derived from data we do have? #Kmers
4:51 pm EricWeidner_KMI: #kmers. Will others want ot be involved. What infrastructure to use, etc., are issues.
4:52 pm VMaryAbraham: @curtisaconley Sounds great! Please put me on the mailing list. #KMers
4:52 pm tjaap: @weknowmore it's the same for our app, @twisst We're discussing it with Twitter here: http://bit.ly/bf3LkD #KMers
4:52 pm VMaryAbraham: Good! RT @jmcgee: instead of maturity model - how about a look at promising paths vs. clear dead ends derived from data we do have? #Kmers
4:52 pm curtisaconley: @jmcgee I really like that - totally agree #KMers
4:52 pm jmcgee: RT @marialmadrid: Perhaps for the orgs where KM success fell by the wayside, KM maturity needs to be reframed to refresh thinking #Kmers
4:53 pm VMaryAbraham: @EricWeidner_KMI A key next step is to find, verify and publicize #KM success stories. We need data. #kmers
4:54 pm VMaryAbraham: @jmcgee What's involved in "reframing" a #KM maturity model? #Kmers
4:56 pm EricWeidner_KMI: #kmers. jcmgee thats what a modle should focus us on - good paths, not dead, etc.
4:56 pm EricWeidner_KMI: #kmers. In KM Cert Program we have documented 15 major initiative types. Also, need for much change mgmt as a start, often overlooked
4:58 pm EricWeidner_KMI: #kmers. Curtis let's compare notes later.
4:58 pm VMaryAbraham: @EricWeidner_KMI Is any of this available to those of us not in the Cert Program? #kmers
4:59 pm EricWeidner_KMI: #kmers. VMary I'll provide you and any others what we did for eGov. Send me an email with return address.
5:00 pm EricWeidner_KMI: #kmers. Well folks, time flies when you're having fun or collaborating.
5:03 pm EricWeidner_KMI: #kmers. VM - We'll make KMM available to all participants in development. The depth of the KM Methodology is reserved for students - cost.
5:04 pm davidchris: #kmers thanks for the chat everyone. some interesting comments and food for thought. Thanks Eric.
5:04 pm VMaryAbraham: @EricWeidner_KMI Thanks, Doug, for the KMM and for today's chat. #kmers
5:05 pm mneff: Hard to comment on without more details. Looking forward to whatever you can share. #kmers
5:05 pm EricWeidner_KMI: #kmers. Thanks for your participation. Some good points made, needing to be resolved. Key objective - improve KM performance, enable future.
5:07 pm EricWeidner_KMI: #kmers. MNeff and others, please provide email address to douglas.weidner@kminstitute.org