[Transcript] The Importance of Search in your KM Solution

Chat Event:

The Importance of Search in your KM Solution

Date & time:

Tuesday, June 7, 2011 - 17:00 - 18:00 UTC

Transcript:

@pekadad [Moderator] OK - Let's get this chat going. #KMers

Tue Jun 07 16:03:27 +0000 2011 - tweet id 78129954113601536 - #3
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@pekadad [Moderator] Welcome everyone - My name is Lee Romero from Deloitte in Detroit and I will be hosting today's Twitter chat. #KMers

Tue Jun 07 16:03:42 +0000 2011 - tweet id 78130019771236352 - #4
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@pekadad [Moderator] Today's topic will be "The Importance Of Search in Your KM Solution". #KMers

Tue Jun 07 16:03:51 +0000 2011 - tweet id 78130055829651457 - #5
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@pekadad [Moderator] Please take a minute and introduce yourself. #KMers

Tue Jun 07 16:03:56 +0000 2011 - tweet id 78130077849755649 - #6
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@JoeRaimondo Hi it's Joe Raimondo from Ontologique in Princeton NJ USA#kmers

Tue Jun 07 16:04:37 +0000 2011 - tweet id 78130247895232512 - #7
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@mloxton Matthew, KM director at Jabil, busy building a Knowledge Office, CoPs, and surveying climate #KMers

Tue Jun 07 16:05:10 +0000 2011 - tweet id 78130386252734466 - #8
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@pekadad @JoeRaimondo Welcome, Joe. #KMers

Tue Jun 07 16:05:14 +0000 2011 - tweet id 78130404242100224 - #9
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@curtisaconley Curtis Conley, from Deloitte in Chicago here #kmers

Tue Jun 07 16:05:25 +0000 2011 - tweet id 78130448668180480 - #10
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@pekadad @mloxton Welcome, Matthew. And Curtis #KMers

Tue Jun 07 16:05:45 +0000 2011 - tweet id 78130534080970752 - #11
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@Ridgehead Matt Haggerty - Ridgehead Software - sweltering Chicago #KMers

Tue Jun 07 16:06:16 +0000 2011 - tweet id 78130663588499456 - #12
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@swanwick Hi folks. Rob Swanwick online for #KMers

Tue Jun 07 16:06:37 +0000 2011 - tweet id 78130752570654720 - #13
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@pekadad @Ridgehead Welcome, Matt - we're sweltering today in Detroit, too! :)#KMers

Tue Jun 07 16:06:43 +0000 2011 - tweet id 78130776037789697 - #14
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@lucasmcdonnell Lucas McDonnell from Deloitte in Toronto. #KMers

Tue Jun 07 16:06:51 +0000 2011 - tweet id 78130812452741121 - #15
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@pekadad @swanwick And, Welcome, Rob. #KMers

Tue Jun 07 16:07:05 +0000 2011 - tweet id 78130868241174528 - #16
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@pekadad @lucasmcdonnell Welcome, Luke! #KMers

Tue Jun 07 16:07:25 +0000 2011 - tweet id 78130955088433152 - #17
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@pekadad [Moderator] I am going to focus primarily on enterprise search but will touch on internet search later #KMers

Tue Jun 07 16:07:32 +0000 2011 - tweet id 78130981193785345 - #18
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@pekadad [Moderator] Q1: Do you have an enterprise search solution or does your solution depend on local, application-specific search? #KMers

Tue Jun 07 16:07:42 +0000 2011 - tweet id 78131026018304000 - #19
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@EdDale Ed Dale - Intranet Search Product Manager for Ernst & Young online with#KMers

Tue Jun 07 16:07:58 +0000 2011 - tweet id 78131092456087553 - #20
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@liz_with_hat Liz Williams here in London. Got to leave at half-past, though, so apologies in advance. #kmers

Tue Jun 07 16:08:08 +0000 2011 - tweet id 78131134172626944 - #21
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@swanwick Deloitte well represented here. Solid #KM consulting group? #KMers

Tue Jun 07 16:08:16 +0000 2011 - tweet id 78131166309388288 - #22
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@ankdesai Ankit Desai from KM consulting group in Deloitte Chicago #KMers #kmers

Tue Jun 07 16:09:20 +0000 2011 - tweet id 78131437215285248 - #23
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@mloxton A1 - both, SharePoint search plus individual app searches, still working on tagging search #KMers

Tue Jun 07 16:09:47 +0000 2011 - tweet id 78131550402781184 - #24
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@swanwick Used to work for IBM we used an internal product for internal search. Best results came from delicious-like tool though. #KMers

Tue Jun 07 16:09:55 +0000 2011 - tweet id 78131583340646400 - #25
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@pekadad [Moderator] And, Q1, part 2: What is the relative importance of enterprise search compared to application-specific search functions? #KMers

Tue Jun 07 16:10:20 +0000 2011 - tweet id 78131686713458689 - #26
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@AlphaKnowledge In today’s world, agility is needed for high performance!" Bill Joiner #Leadership #LeadChange #Change #Agile #Efficiency #Skills #KM #KMers

Tue Jun 07 16:10:34 +0000 2011 - tweet id 78131745710555136 - #27
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@mloxton @swanwick I tried to get Connotea in place at a previous firm, not much success other than in Latin America #KMers

Tue Jun 07 16:10:59 +0000 2011 - tweet id 78131850240991232 - #28
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@Ridgehead Q1 At IBM, we have local search for our KM app & opted in to have our content crawled by the enterprise w3 search solution. #KMers

Tue Jun 07 16:11:03 +0000 2011 - tweet id 78131869320871936 - #29
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@JoeRaimondo Q1: Will speak for client-Fortune Global 50. In a word: No. everything is departmental, at best. #kmers

Tue Jun 07 16:11:09 +0000 2011 - tweet id 78131894230851584 - #30
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@mloxton A1-2 Critical! #KMers

Tue Jun 07 16:11:27 +0000 2011 - tweet id 78131969665409024 - #31
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@swanwick @pekadad Q1.2 breadth of search results completely depends on use. No single best practice. #KMers

Tue Jun 07 16:11:47 +0000 2011 - tweet id 78132053320806400 - #32
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@pekadad @swanwick Is it a best practice to have an enterprise search? Or to have an enterprise search + some application-specific searches? #KMers

Tue Jun 07 16:12:49 +0000 2011 - tweet id 78132312889491456 - #33
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@swanwick @mloxton What blocked success? #KMers

Tue Jun 07 16:13:04 +0000 2011 - tweet id 78132376517087232 - #34
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@mdieterle We have people complain about the number of search results within SharePoint alone! #KMers

Tue Jun 07 16:13:22 +0000 2011 - tweet id 78132449208569857 - #35
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@JoeRaimondo Q1: The push and pull among platform constituencies gets in the way of any idea of an enterprise solution. #kmers

Tue Jun 07 16:13:54 +0000 2011 - tweet id 78132584936251393 - #36
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@swanwick @pekadad My opinion is the that both is better. Provides flexibility to meet more use cases. #KMers

Tue Jun 07 16:13:59 +0000 2011 - tweet id 78132605706436609 - #37
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@pekadad @mdieterle Do they complain about the number of results or the relevancy of what shows up first (or perhaps both)? #KMers

Tue Jun 07 16:14:09 +0000 2011 - tweet id 78132647850811392 - #38
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@Ridgehead @pekadad - both. Sometimes users want the specific app in order to get 'filtered' results outside of ent search #KMers

Tue Jun 07 16:14:13 +0000 2011 - tweet id 78132665018093568 - #39
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@swanwick Can even present global (enterprise) results and local (app) results next to each other from single search. #KMers

Tue Jun 07 16:14:35 +0000 2011 - tweet id 78132757406031872 - #41
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@pekadad [Moderator] Q2: Who is the business owner of your search solution?#KMers

Tue Jun 07 16:15:22 +0000 2011 - tweet id 78132955486240769 - #42
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@mloxton @swanwick Culture and an "I'm too busy" attitude - possibly driven by "application" fatigue #KMers

Tue Jun 07 16:15:26 +0000 2011 - tweet id 78132971219075072 - #43
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@Ridgehead @swanwick - yes, provide a filter cloud for users to segment by app?#KMers

Tue Jun 07 16:15:42 +0000 2011 - tweet id 78133037463896066 - #44
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@mikejewsbury EFF. Enterprise, Federated & Faceted. #KMers

Tue Jun 07 16:15:59 +0000 2011 - tweet id 78133110532870145 - #45
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@mdieterle @pekadad Mostly the sheer number, but relevancy is always an issue. We tried search scopes unsuccessfully #KMers

Tue Jun 07 16:15:59 +0000 2011 - tweet id 78133108192452608 - #46
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@mloxton A2- IT and Me ;) #KMers

Tue Jun 07 16:16:05 +0000 2011 - tweet id 78133135577055234 - #47
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@DelphiUSA RT @AlphaKnowledge: In today’s world, agility is needed for high performance!" #KMers

Tue Jun 07 16:17:02 +0000 2011 - tweet id 78133373016608769 - #48
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@pekadad @mikejewsbury I like "EFF" - and agree. If you can get your apps (repositories) to align to facets, you can get benefits of both in 1 #KMers

Tue Jun 07 16:17:11 +0000 2011 - tweet id 78133412094935040 - #49
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@pekadad @mdieterle What was the challenge with the search scopes? #KMers

Tue Jun 07 16:18:16 +0000 2011 - tweet id 78133683617406977 - #50
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@mikejewsbury @pekadad And it gives you an abbreviated curse word if something goes wrong. :-) #EFF #KMers

Tue Jun 07 16:18:23 +0000 2011 - tweet id 78133713560551426 - #51
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@randy_ramsey A1: Using Google for Enterprise Search with some adapters into applications #kmers

Tue Jun 07 16:18:29 +0000 2011 - tweet id 78133736339816448 - #52
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@DelphiUSA @JoeRaimondo Hi Joe. Isn't there a way to have a "centralized approach" with "localized execution?" #KMers

Tue Jun 07 16:18:47 +0000 2011 - tweet id 78133813376589824 - #53
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@randy_ramsey A2: IT owns enterprise search here #kmers

Tue Jun 07 16:18:56 +0000 2011 - tweet id 78133851620253696 - #54
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@pekadad @mikejewsbury :) #KMers

Tue Jun 07 16:18:58 +0000 2011 - tweet id 78133859190964224 - #55
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@mdieterle RT @pekadad: @mdieterle What was the challenge with the search scopes? < People were not using them! #KMers

Tue Jun 07 16:19:29 +0000 2011 - tweet id 78133988354572288 - #56
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@randy_ramsey A1: Using faceted searching through Google is pretty usable#kmers

Tue Jun 07 16:19:38 +0000 2011 - tweet id 78134026476584962 - #57
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@pekadad [Moderator] Q2, part 2: And, who *should* be the business owner of your search solution? Is IT a correct owner? KM? Mkting? Other? #KMers

Tue Jun 07 16:20:20 +0000 2011 - tweet id 78134205627895808 - #58
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@mikejewsbury A2: KM owns the weighting and setup, but IT is the custodian. I own the car, but the mechanic works on it. #KMers

Tue Jun 07 16:20:35 +0000 2011 - tweet id 78134266545971201 - #59
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@JoeRaimondo @delphiusa there might be, but in a huge enterprise resulting from multiple large-scale acquisitions, it really looks impossible. #kmers

Tue Jun 07 16:21:20 +0000 2011 - tweet id 78134454857633793 - #60
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@DelphiUSA @pekadad Should not the business "own" it as you are trying to achieve business outcomes? #KMers

Tue Jun 07 16:21:51 +0000 2011 - tweet id 78134584612626433 - #61
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@mdieterle RT @mikejewsbury: A2: KM owns the weighting and setup, but IT is the custodian. < Same here #KMers

Tue Jun 07 16:22:07 +0000 2011 - tweet id 78134652975583232 - #62
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@pekadad @DelphiUSA Who is "the business" in your question? I can't disagree with your intent but trying to determine where this falls. #KMers

Tue Jun 07 16:23:03 +0000 2011 - tweet id 78134886426361856 - #63
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@JoeRaimondo A2: Enterprise technology #kmers

Tue Jun 07 16:23:30 +0000 2011 - tweet id 78134998779174913 - #64
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@mloxton @DelphiUSA good question, but I think the business regards it as a tool rather than an objective #KMers

Tue Jun 07 16:23:44 +0000 2011 - tweet id 78135057436516352 - #65
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@mikejewsbury Good to know. RT @randy_ramsey: A1: Using faceted searching through Google is pretty usable #KMers

Tue Jun 07 16:23:47 +0000 2011 - tweet id 78135073270009856 - #66
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@randy_ramsey Without a KM org our IT Intranet Usability team and Enterprise Search team are responsible for implementation, weighting, facets, etc #kmers

Tue Jun 07 16:24:40 +0000 2011 - tweet id 78135292791488513 - #67
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@DelphiUSA @mloxton Unfortunately I think you are correct. KM really is more of a mindset, cultural, than a "tool" per se. #KMers

Tue Jun 07 16:25:14 +0000 2011 - tweet id 78135437134270464 - #68
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@pekadad @randy_ramsey I've seen that before-do you know how IT or ent. search teams stay on top of what is the "right" content to include? #KMers

Tue Jun 07 16:26:06 +0000 2011 - tweet id 78135654701219840 - #69
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@pekadad [Moderator] Q3: How do you see search fitting into your KM solution?#KMers

Tue Jun 07 16:26:52 +0000 2011 - tweet id 78135847639191552 - #70
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@pekadad [Moderator] Q3, followup: Meaning, relative importance, resources, etc., compared to other aspects of your KM solution? #KMers

Tue Jun 07 16:27:25 +0000 2011 - tweet id 78135986688770048 - #71
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@JoeRaimondo It seems that IT thinks that leaving a Windows search running against a shared drive overnight is good enough (that's that they do.) #kmers

Tue Jun 07 16:28:00 +0000 2011 - tweet id 78136131631333376 - #72
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@DelphiUSA @pekadad To some extent the CEO as the primary leader/champion for achieving the business/shareholder value. #KMers

Tue Jun 07 16:28:12 +0000 2011 - tweet id 78136182076227584 - #73
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@pekadad @JoeRaimondo Yes - "search is magic, isn't it? we just turn it on and it will work!" #KMers

Tue Jun 07 16:29:01 +0000 2011 - tweet id 78136388331118592 - #74
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@pekadad @JoeRaimondo and a corollary, "Search is working - it's the users who don't know how to search!". Right? :) #KMers

Tue Jun 07 16:29:22 +0000 2011 - tweet id 78136475564249088 - #75
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@mloxton A3, vital, will try to get SP search to pick up metadata & also host tag clouds. Will have analyst and statistician do search tuning #KMers

Tue Jun 07 16:29:23 +0000 2011 - tweet id 78136480039575552 - #76
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@JoeRaimondo Q3: To add to @mikejewsbury 's EFF notion, let's also make it fast (not the vendor, but the performance.) #kmers

Tue Jun 07 16:30:11 +0000 2011 - tweet id 78136684495122433 - #77
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@Ridgehead Q3 - It's integral. Users prefer search over browse and expect google-like results returned in milliseconds #KMers

Tue Jun 07 16:30:25 +0000 2011 - tweet id 78136741608951808 - #78
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@randy_ramsey @pekadad IT made initial scope/content decisions and now takes requests from Business users and or System owners to add content #kmers

Tue Jun 07 16:31:15 +0000 2011 - tweet id 78136952192368640 - #79
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@mikejewsbury .@JoeRaimondo Yes, speed and accessibility. Some searches look into PCs that may be turned off. #KMers

Tue Jun 07 16:31:54 +0000 2011 - tweet id 78137113819881472 - #81
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@KnowledgeBoss Mindflash Adds $4 Million in Funding for Cloud Training and Sharing Platform - Marketwire (press... http://mwne.ws/ldH4S3 #kmers

Tue Jun 07 16:32:07 +0000 2011 - tweet id 78137167624413184 - #82
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@EdDale I'm following a discussion on intranet search via twitched. Very interesting to hear similar problems from multiple countries. #KMers

Tue Jun 07 16:32:37 +0000 2011 - tweet id 78137296704122881 - #83
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@pekadad @randy_ramsey Thanks - so IT expects the business to still be proactive in identifying the content, then? #KMers

Tue Jun 07 16:33:03 +0000 2011 - tweet id 78137402975203328 - #84
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@JoeRaimondo KM is search champion but has different priorities than broader IT function (in which it resides.) Like a Mobius strip of priorities. #kmers

Tue Jun 07 16:33:17 +0000 2011 - tweet id 78137461078884352 - #85
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@pekadad @JoeRaimondo So KM follows its priorities and ends up back where it started? Is that the analogy? :) #KMers

Tue Jun 07 16:34:19 +0000 2011 - tweet id 78137723755565057 - #86
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@randy_ramsey @pekadad Yes IT relies on growth and expansion of content, taxonomy, weighting, facets, tag clouds, etc to come from Business input #kmers

Tue Jun 07 16:34:32 +0000 2011 - tweet id 78137776138223616 - #87
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@pekadad [Moderator] Q4: Can you describe how / if you use a formally-managed taxonomy that integrates with your content and your search? #KMers

Tue Jun 07 16:35:50 +0000 2011 - tweet id 78138104103436288 - #88
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@Ridgehead If the CMS(s) are flexible enough - users will push the priorities, create the content, weight the rankings, & determine usefullness #KMers

Tue Jun 07 16:36:10 +0000 2011 - tweet id 78138190359306240 - #89
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@randy_ramsey A3: Ent Search has an intersection with KM but is not sole answer to discovery, search, and navigation in KM #kmers

Tue Jun 07 16:36:36 +0000 2011 - tweet id 78138296382922752 - #90
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@JoeRaimondo @pekadad Exactly. It seems like you're looking at the same thing, but from the other perspective, it's inside-out/upside-down. #kmers

Tue Jun 07 16:37:48 +0000 2011 - tweet id 78138597424902144 - #91
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@mloxton A4 - building folksonomy based on SME expertise and have a dictionary with preferred terms, explanations, context, and owner #KMers

Tue Jun 07 16:37:49 +0000 2011 - tweet id 78138601665335296 - #92
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@pekadad @Ridgehead What kind of CMS(s) have you seen that support that? And how to cover applications that are not CMSes? #KMers

Tue Jun 07 16:38:19 +0000 2011 - tweet id 78138731223199744 - #93
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@pekadad @mloxton Are you using your folksonomy for facets/filtering? Or to improve relevancy for searches on words used in the tags? Both? #KMers

Tue Jun 07 16:39:08 +0000 2011 - tweet id 78138935246733312 - #94
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@JoeRaimondo Q4 Taxonomies are developed within specified functional units (e.g., R&D, legal&compliance.) Business has to drive that. #kmers

Tue Jun 07 16:39:29 +0000 2011 - tweet id 78139021938794496 - #95
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@Ridgehead Custom solutions at various Fortune 500. It takes economies of scale to realize some of our grand KM notions #KMers

Tue Jun 07 16:40:46 +0000 2011 - tweet id 78139347769114624 - #96
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@VMaryAbraham A4: As new content is added, we tweak the taxonomy. Periodically, we do a formal review/refresh w/ SMEs. (Sorry to be late!) #KMers

Tue Jun 07 16:40:50 +0000 2011 - tweet id 78139362105229312 - #97
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@mikejewsbury A4: My org is a bit more rigid, so we're starting with a global taxonomy and then working with the Depts to fill holes. #KMers

Tue Jun 07 16:40:52 +0000 2011 - tweet id 78139369495592960 - #98
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@mloxton @pekadad both, as a taxonomy for the search engine, plus a navigation aid through clouds #KMers

Tue Jun 07 16:41:18 +0000 2011 - tweet id 78139478471999489 - #99
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@VMaryAbraham @mikejewsbury Is that global taxonomy fairly high level? Focused on admin content? Or does it attempt to address biz unit needs? #KMers

Tue Jun 07 16:41:48 +0000 2011 - tweet id 78139604670222336 - #100
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@mikejewsbury A4 con't: Depending on vast differences or languages, you can map local taxonomy/folksonomy to a global/standardized one. #KMers

Tue Jun 07 16:41:55 +0000 2011 - tweet id 78139636895072256 - #101
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@swanwick I am amazed how much businesses are still using rigid taxonomies.#KMers

Tue Jun 07 16:42:02 +0000 2011 - tweet id 78139664539729920 - #102
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@VMaryAbraham @swanwick I suspect rigid taxonomies give the illusion of control to the managers that need it. #KMers

Tue Jun 07 16:43:12 +0000 2011 - tweet id 78139957725769728 - #103
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@mloxton @swanwick it is more amazing how few even have a taxonomy at all, rigid or not ;) #KMers

Tue Jun 07 16:43:17 +0000 2011 - tweet id 78139979653595136 - #104
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@pekadad @mikejewsbury We do something similar at Deloitte - a global taxonomy and local extensions that are mapped for inclusion in search #KMers

Tue Jun 07 16:43:18 +0000 2011 - tweet id 78139983537516545 - #105
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@Ridgehead We allow users/authors to 'suggest' 2nd level categories under the parent of "Other". Admin then reassesses. #KMers

Tue Jun 07 16:43:30 +0000 2011 - tweet id 78140034221486080 - #106
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@mikejewsbury @VMaryAbraham Its for gov't, so attempts to address cross Dept/Agency terms that will be reassessed over time. #KMers

Tue Jun 07 16:43:52 +0000 2011 - tweet id 78140126944968704 - #107
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@mikejewsbury @pekadad Yeah, that was from my former life at PwC. :-) #KMers

Tue Jun 07 16:44:27 +0000 2011 - tweet id 78140271182880769 - #108
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@pekadad [Moderator] Q5: Do you have any particular challenges with your search solution you might share? #KMers

Tue Jun 07 16:45:25 +0000 2011 - tweet id 78140514175692800 - #109
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@Ridgehead Rigid taxonomies are useful when charging back to different b-units/buckets. Bean counters do enter into the KM fray :) #KMers

Tue Jun 07 16:45:26 +0000 2011 - tweet id 78140521322782720 - #110
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@mikejewsbury So true. RT @mloxton: @swanwick it is more amazing how few even have a taxonomy at all, rigid or not ;) #KMers

Tue Jun 07 16:45:28 +0000 2011 - tweet id 78140527224172545 - #111
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@VMaryAbraham @mloxton @swanwick How do they function w/o a basic taxonomy. Is there any organizing principle? #KMers

Tue Jun 07 16:46:48 +0000 2011 - tweet id 78140863544442882 - #112
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@mikejewsbury A5: Weightings, relevance, multiple languages, synonyms, useful archive but with old terms - always a challenge to an active search. #KMers

Tue Jun 07 16:47:19 +0000 2011 - tweet id 78140995899887618 - #113
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@mloxton A5 - limitations within SP, IT time to implement, finding SME to own terms, and restrictions on using webparts or alien add-ons #KMers

Tue Jun 07 16:47:44 +0000 2011 - tweet id 78141101038514176 - #114
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@Ridgehead Yes - we have a rating system for users & utilize this in results ranking - SMEs are uber-resistant. Pushing them to buy-in is rough. #KMers

Tue Jun 07 16:47:57 +0000 2011 - tweet id 78141154100654080 - #115
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@pekadad @swanwick I think rigid and not rigid have value-I like Earley's spectrum of usage. Hinted at here: http://bit.ly/mNcpw8 #KMers

Tue Jun 07 16:47:58 +0000 2011 - tweet id 78141159314178049 - #116
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@randy_ramsey A5: Applying access control to searched content -> false results to the generic search op - no feedback of existing content u cnt see #kmers

Tue Jun 07 16:48:06 +0000 2011 - tweet id 78141192914747392 - #117
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@EdDale Question? How do you measure success with search? #KMers

Tue Jun 07 16:48:18 +0000 2011 - tweet id 78141242545946625 - #118
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@ankdesai A5: Relevancy, less time to manage search solution, synonyms, bugs in search - lots of issues #kmers

Tue Jun 07 16:49:07 +0000 2011 - tweet id 78141446611406849 - #119
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@mloxton @VMaryAbraham @swanwick some just fly as individual silos with informal cultural taxonomies that are often opposite to others #KMers

Tue Jun 07 16:49:09 +0000 2011 - tweet id 78141455885021184 - #120
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@JoeRaimondo @EdDale and also Q5: it's all about relevance #kmers

Tue Jun 07 16:49:20 +0000 2011 - tweet id 78141501858791424 - #121
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@pekadad @EdDale Excellent question. "If people find what the need to do their jobs" would be my simple answer. And that goes beyond search #KMers

Tue Jun 07 16:49:22 +0000 2011 - tweet id 78141511618936835 - #122
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@Ridgehead @pekadad - how do you (& others here) collect that 'success' data?#KMers

Tue Jun 07 16:50:20 +0000 2011 - tweet id 78141752032243712 - #123
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@EdDale @pekadad Yes - that gets into findability, which is both search and navigation. How do we know if people are finding what they need? #KMers

Tue Jun 07 16:50:47 +0000 2011 - tweet id 78141867170074625 - #124
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@VMaryAbraham @mloxton @swanwick Thanks. That seems like a short-term solution at best -- especially if there is any cross-team collaboration. #KMers

Tue Jun 07 16:50:50 +0000 2011 - tweet id 78141880050786304 - #125
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@randy_ramsey RT @EdDale Excellent question. "If people find what the need to do their jobs" would be my simple answer. And that goes beyond search #kmers

Tue Jun 07 16:50:52 +0000 2011 - tweet id 78141889068535808 - #126
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@mikejewsbury @EdDale When one person suggests that a co-worker can find something by just searching, I know it's working. :-) #KMers

Tue Jun 07 16:51:12 +0000 2011 - tweet id 78141971302064128 - #127
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@pekadad @Ridgehead Currently, we don't directly but have indirect means of measuring. #KMers

Tue Jun 07 16:53:01 +0000 2011 - tweet id 78142429194240000 - #128
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@pekadad @Ridgehead One ex is % of searches that lead to a target other than back to home page (or few other "obviously not desired results") #KMers

Tue Jun 07 16:54:23 +0000 2011 - tweet id 78142774054105088 - #129
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@mikejewsbury .@Ridgehead @pekadad My current tool is not in place, but in past I looked at search metrics. Null results is a great indicator. #KMers

Tue Jun 07 16:54:27 +0000 2011 - tweet id 78142789744992256 - #130
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@pekadad @Ridgehead Another ex is % of overall visits that include a search.#KMers

Tue Jun 07 16:55:03 +0000 2011 - tweet id 78142942279245824 - #131
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@Ridgehead For an IT KM system, the number of searches minus the number of support tickets created is a somewhat useful #, but still gray. #KMers

Tue Jun 07 16:55:25 +0000 2011 - tweet id 78143032888803328 - #132
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@Ridgehead @mikejewsbury - null results is a great indicator of keywords/phrases that need to be matched to content #KMers

Tue Jun 07 16:56:05 +0000 2011 - tweet id 78143200124088320 - #133
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@mdieterle A5: Despite Google, many users still don't know how to search or better find relevant content accessible through Intranet results! #KMers

Tue Jun 07 16:56:08 +0000 2011 - tweet id 78143212782489600 - #134
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@pekadad @mikejewsbury We also monitor null results but it doesn't chg much. And most often, the feedback we get is opposite - "too many!" #KMers

Tue Jun 07 16:56:28 +0000 2011 - tweet id 78143298501480448 - #135
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@EdDale @pekadad @Ridgehead What drives the goal of that metric? How do we define that as success? 100% of all visits include a search? #KMers

Tue Jun 07 16:57:11 +0000 2011 - tweet id 78143476218331136 - #136
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@mikejewsbury Thank you everyone. Must run. Always insightful! #KMers

Tue Jun 07 16:57:33 +0000 2011 - tweet id 78143568333643776 - #137
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@pekadad [Moderator] Last question: Do you use internet search in conjunction with your internal search? If so, how? #KMers

Tue Jun 07 16:57:39 +0000 2011 - tweet id 78143595370135552 - #138
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@Ridgehead does anyone limit the results returned and displayed? We limit to 50 returned with only 10 displayed (w/ pagination) #KMers

Tue Jun 07 16:57:44 +0000 2011 - tweet id 78143617419575296 - #139
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@pekadad @EdDale For us, we define a desired range - around 30-35%. > Indicates nav problems. < indicates search problems. #KMers

Tue Jun 07 16:58:12 +0000 2011 - tweet id 78143732356104192 - #140
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@VMaryAbraham @pekadad How do you handle the problem of too many search results? Are users willing to filter via facets? #KMers

Tue Jun 07 16:58:15 +0000 2011 - tweet id 78143744930611201 - #141
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@VMaryAbraham @Ridgehead You can try limiting the number of results returned, but users sometimes get cross waiting for subsequent pages to load. #KMers

Tue Jun 07 16:59:06 +0000 2011 - tweet id 78143958051598337 - #142
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@pekadad @VMaryAbraham Users do use facets but the real answer is we depend on relevancy (which, yes, isn't as good as it should be!) #KMers

Tue Jun 07 16:59:35 +0000 2011 - tweet id 78144083406757888 - #143
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@EdDale @pekadad Q 6 - We include our external websites in our internal search, where applicable. #KMers

Tue Jun 07 17:00:00 +0000 2011 - tweet id 78144185760354304 - #144
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@pekadad @VMaryAbraham If a user gets 1000s of results, we don't expect them to page through them but they do expect the best to be at the top #KMers

Tue Jun 07 17:00:06 +0000 2011 - tweet id 78144210854875136 - #145
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@pekadad @EdDale That's just your own external sites, though? Do you try to pull in general internet results? #KMers

Tue Jun 07 17:00:44 +0000 2011 - tweet id 78144369420546048 - #146
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@swanwick Submit a chat topic for an upcoming session athttp://www.kmers.org/topicsuggestions/dashboard #KMers

Tue Jun 07 17:00:48 +0000 2011 - tweet id 78144389351874560 - #147
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@mdieterle @Ridgehead Not many continue to look on further pages, in my experience more results are better #KMers

Tue Jun 07 17:00:58 +0000 2011 - tweet id 78144427507449857 - #148
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@VMaryAbraham @pekadad Fair enough. As you said relevancy is the secret sauce. If that works, your search engine seems like magic. #KMers

Tue Jun 07 17:01:21 +0000 2011 - tweet id 78144524295225344 - #149
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@pekadad @VMaryAbraham Yes. "If" it works :) #KMers

Tue Jun 07 17:02:05 +0000 2011 - tweet id 78144708555182081 - #150
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@EdDale @pekadad No, no other external sites are indexed. Some are federated, but not indexed. It is a topic that arises every now and again. #KMers

Tue Jun 07 17:02:06 +0000 2011 - tweet id 78144716503384064 - #151
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@Ridgehead sometimes we just say "what is google doing" and let them lead us to decisions. #KMers

Tue Jun 07 17:02:54 +0000 2011 - tweet id 78144915200155649 - #152
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@pekadad [Moderator] Well, thanks everyone for taking part. A small-ish group today but some good discussion. I appreciate your input. #KMers

Tue Jun 07 17:03:31 +0000 2011 - tweet id 78145071681249280 - #153
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@Ridgehead Lee, thanks for leading; take care everyone, Matt #KMers

Tue Jun 07 17:04:36 +0000 2011 - tweet id 78145344394895360 - #154
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@mdieterle @pekadad Thanks for moderating, Lee! Sorry couldn't be there the whole time. #KMers

Tue Jun 07 17:05:13 +0000 2011 - tweet id 78145500871790592 - #155
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@EdDale @pekadad Thank you for moderating and thanks everyone for the great information. Looking forward to future chats. #KMers

Tue Jun 07 17:07:45 +0000 2011 - tweet id 78146137495846912 - #156
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@4KM Sorry to have missed #KMers Skimming tweets, surprised no one talked about context for repositories or posited this was an IM chat.

Tue Jun 07 17:10:10 +0000 2011 - tweet id 78146745254674432 - #157
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@betodovalleTF RT @thotstr: That is great resource! @KMskunkworks Getting KM right! (4 Functions and 12 Constructs) http://wp.me/pUfyy-6d #KMers #Knowledge

Tue Jun 07 17:15:26 +0000 2011 - tweet id 78148070419861504 - #158
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@VMaryAbraham @pekadad Thanks for moderating a terrific session today, Lee.#KMers

Tue Jun 07 17:30:00 +0000 2011 - tweet id 78151734391881728 - #159
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[Transcript] The Importance of Search in your KM Solution

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