Transcript - If I were the boss...

5:02 pm swanwick: [moderator] OK, hello everyone. please introduce yourselves and tell us where in the world you are. #KMers
5:03 pm swanwick: If you were the boss, how would you do #KM ? Join us RIGHT NOW on #KMers http://KMers.org/chat
5:03 pm swanwick: Twitter API seems to be running a bit slow today. Hopefully will speed up. #KMers
5:04 pm jeffhester: RT @swanwick: If you were the boss, how would you do #KM ? Join us RIGHT NOW on #KMers http://KMers.org/chat #KMers
5:04 pm swanwick: I am Rob Swanwick. I work as a product manager for an educational startup and run a few startups of my own. Also founder of #KMers
5:04 pm swanwick: Oh, and I am in NYC right now. I live in Washington, DC though. #KMers
5:05 pm jeffhester: Greetings! Jeff Hester here from Fluor in warm, sunny Southern California. #KMers
5:05 pm swanwick: @kcbower @chiefexecmom @stangarfield @elsua @weknowmore Come join us on #KMers
5:06 pm swanwick: @jeffhester Hi Jeff. Going to be chatting with us today? #KMers
5:06 pm lawyerkm: RT @swanwick: If you were the boss, how would you do #KM ? Join us RIGHT NOW on #KMers http://KMers.org/chat
5:06 pm kcbower: Hello! Kate Bower, studied #KM @Northwestern, will begin change mgmt consulting role in summer 2011. #KMers
5:07 pm swanwick: Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard #KMers
5:07 pm liz_with_hat: Hi @swanwick and other #kmers - I'm a Professional Support Lawyer for a global law firm - based in London.
5:07 pm kcbower: And I'm still in Chicago, IL. #KMers
5:07 pm jeffhester: @swanwick Hi Rob. Yes, I'm ready to talk #KM! #KMers
5:08 pm swanwick: Hi Liz and Kate. Thx for the RT Patrick. #KMers
5:09 pm BarbaraFillip: Hello, Barbara Fillip in the D.C. area. May stay silent today, lurking. #KMers
5:09 pm swanwick: [moderator] Not going to take this topic literally because I don't want to get anyone in trouble. :) #KMers
5:10 pm swanwick: {moderator} We will talk about if you were the boss of X. Let's start with conferences. #KMers
5:11 pm swanwick: {moderator} Q1: If you were the #KM lead for a conference, what would you do? #KMers
5:11 pm swanwick: Hello Barbara. Great to have you on the chat. #KMers
5:12 pm KnowledgeBoss: The New CRM Provides Knowledge Management, Mobile Support - eCRM Guide http://bit.ly/hJUnNe #kmers
5:13 pm swanwick: @KnowledgeBoss Thx for the link. Are you joining us for the chat? #KMers
5:14 pm swanwick: Anyone feel like they have a recommendation for how #KM could be better handled for conferences? It's a softball. :) #KMers
5:15 pm kcbower: Q1. Start by thinking carefully about participants. Determine common practices for knowl sharing and employ similar approach. #KMers
5:15 pm stangarfield: Q1: I would ask attendees for their preferences for speakers, topics, and formats for events. #KMers
5:15 pm BarbaraFillip: Did I say I'd stay silent? First thought about conference is to have a "before, during and after strategy." #KMers
5:15 pm kcbower: @swanwick Are you thinking specifically of #KM conferences or any in general? I answered before as if in general. #KMers
5:15 pm stangarfield: Q1: I would also provide lots of ways for attendees to interact and time for discussions not just presentations. #KMers
5:15 pm swanwick: Here is a blog post I wrote after attending KMWorld'09: http://bit.ly/6aL73q #KMers
5:16 pm jeffhester: @swanwick Q1: Steer the conversation away from technology solutions (too easy)... #KMers
5:16 pm WeKnowMore: Looking for knowledge professionals willing to lead a twitter discussion on a self-chosen topic http://ow.ly/36KG5 Add yourself! #kmers #km
5:16 pm kcbower: @BarbaraFillip Great idea - need to think about the whole timeline. #KMers
5:16 pm swanwick: @kcbower Any conference. But thinking about how you would approach the conf from a #KM perspective. #KMers
5:16 pm jeffhester: @swanwick Q1 ...and towards behavior & culture change, with an emphasis on sharing real world examples. #KMers
5:17 pm 28parkave: RT @WeKnowMore: Looking for knowledge professionals willing to lead a twitter discussion on a self-chosen topic http://ow.ly/36KG5 Add yourself! #kmers #km
5:17 pm swanwick: @BarbaraFillip Yes, the value of a conference CAN extend way beyond the actual event if knowledge is managed well #KMers
5:17 pm Vivisimo_Inc: Was lurking but...I think you should make sure you have a way to capture and disseminate all information from the conference #kmers
5:17 pm stangarfield: Q1: include Barcamps and unconferences to allow sessions to emerge at the conference #KMers
5:17 pm jeffhester: @stangarfield I agree! The value is in the interactions between people. #KMers
5:18 pm KnowledgeBoss: 5th Annual Data and Knowledge Management for Oil, Gas and Petrochemicals - Upstream Online http://bit.ly/hT40Pt #kmers
5:18 pm swanwick: @jeffhester @stangarfield Sounds like we have excellent suggestions both from a tacit and explicit perspective. #KMers
5:19 pm jeffhester: I used to attend conferences thinking I would learn something from the sessions, but now... #KMers
5:19 pm kcbower: @jeffhester makes a good pt-can't just be tech solns. Need to plan for capturing discussion output, though, for later use. #KMers
5:19 pm Vivisimo_Inc: A lot of chatter and good bits also come out from the conference hashtags from non attendees. Must capture these as well... #kmers
5:20 pm jeffhester: ...now I see more value in connecting with people with whom I can share my knowledge and learn from as well. #KMers
5:20 pm swanwick: @KnowledgeBoss It is considered somewhat poor form to auto-tweet to a hashtag during a chat. #KMers
5:20 pm swanwick: I would extend the knowledge sharing OUTSIDE the conference walls. Much bigger audience. #KMers
5:20 pm kcbower: Once saw World Cafe method combined with online discussion forum in a way that captured key pts and archived for later reflection. #KMers
5:20 pm jeffhester: @kcbower Sometimes it's not about capturing the discussion, but germinating a relationship. #KMers
5:22 pm swanwick: @jeffhester That different attendee perspective usually shifts from when you are a newbie to when you are more of an expert. #KMers
5:22 pm kcbower: @jeffhester Very true - and really, archive much less valuable than relationships that can foster continued knowl sharing. #KMers
5:23 pm jeffhester: Which has more potential value? The chat transcript of any of these sessions, or the relationships built & strengthened? #KMers
5:23 pm swanwick: @jeffhester So for my virtual conference extension, do you think that doesn't make sense because relationships are harder online? #KMers
5:23 pm BarbaraFillip: I'm skeptical about capturing conference outputs for others 2 use. PPTs often useless out of context. My notes only relevant to me. #KMers
5:23 pm kcbower: @jeffhester Sold me - definitely the relationships. :) #KMers
5:24 pm KnowledgeBoss: Electricity Sector Council Launches Web Portal to Help Facilitate Knowledge ... - Canada NewsWire... http://bit.ly/fsh429 #kmers
5:24 pm swanwick: @BarbaraFillip Agreed. I think video of sessions is the only way to go. Even audio not really enough. #KMers
5:24 pm jeffhester: @swanwick Not at all! I'm not even sure relationships are harder online (just less inclusive?). #KMers
5:25 pm Vivisimo_Inc: @BarbaraFillip perhaps video along with output... #kmers
5:25 pm gerardooliver: RT @KnowledgeBoss: 5th Annual Data and Knowledge Management for Oil, Gas and Petrochemicals - Upstream Online http://bit.ly/hT40Pt #kmers
5:25 pm swanwick: @Vivisimo_Inc Advanced version of video is real-time with online audience input brought into in-person session. #KMers
5:26 pm jeffhester: RT @BarbaraFillip: Im skeptical about capturing conference outputs for others 2 use. PPTs often useless out of context. /+1 #KMers
5:26 pm swanwick: @gerardooliver @KnowledgeBoss Guys join us in the chat. #KMers
5:27 pm BarbaraFillip: @Vivisimo_Inc @BarbaraFillip I'd like to see data about how many people unable to attend, view videos afterward (unless it's TED). #KMers
5:28 pm swanwick: {moderator} OK, let's try something a little closer to home......meetings #KMers
5:28 pm swanwick: {moderator} Q2: If I were the boss of meetings (from a #KM perspective), I would.... #KMers
5:28 pm kcbower: Regardless, I think approach needs to be carefully planned out for conference stages & communicated in advance to gen participation. #KMers
5:29 pm Vivisimo_Inc: @BarbaraFillip I know that I do look at the videos. I don't sit through them all but pick out relevant ones #kmers
5:29 pm swanwick: {moderator} By "meetings" I mean not big ones like conferences, but the little ones that you go to every day. #KMers
5:29 pm TeresaMMosley: Hm.. Hello, Barbara Fillip in the D.C. area. May stay silent today, lurking. #KMers :-*
5:30 pm kcbower: Q2. I developed a strategy for a small firm this past summer. Agenda required time for open sharing & pt person for sharing up. #KMers
5:30 pm swanwick: @TeresaMMosley Heh, she is a good underpromiser and overachiever. :) #KMers
5:31 pm stangarfield: Q2: Batch agenda items into a few recurring working meetings and reduce overall meetings. Make optional. End when agenda is done. #KMers
5:31 pm gerardooliver: RT @swanwick: @gerardooliver @KnowledgeBoss Guys join us in the chat. #KMers // Thanks!!
5:31 pm kcbower: Also employed a storytelling method to generate 1/wk key learnings from current client engagement - shared at all staff meetings. #KMers
5:31 pm Vivisimo_Inc: Q2: If I were the boss of meetings: -> I'd ensure we did not ignore big elephants in the room! People could be open and honest... #kmers
5:32 pm liz_with_hat: Q2: Try to ensure each mtg meeting has clear objectives & outcomes & train chairs in skills to make sure it stays focused on those #kmers
5:32 pm kcbower: Think it's about more than flipcharting and reviewing key pts from previous mtg - mtgs should be used for learning, too, I think. #KMers
5:32 pm swanwick: @kcbower Great point. Recurring meetings need not always follow the same format. #KMers
5:32 pm jeffhester: @swanwick Good meetings need clearly defined objectives. Mix with diverse perspectives and an open mind and stir. #KMers
5:33 pm swanwick: {moderator} what is the best way to ensure knowledge transfer from meeting to meeting and from meeting to rest of org? #KMers
5:33 pm jeffhester: Recurring meetings are dangerous. They often fall into a routine and the "point" grows dull. #KMers
5:35 pm kcbower: @Vivisimo_Inc Agreed -mtgs also need to be a safe zone. Perhaps rotating leadership can help w/ that - so not 1 voice always leading. #KMers
5:35 pm swanwick: @liz_with_hat How do you make sure the same issues don't keep coming back? #KMers
5:35 pm jeffhester: RT @liz_with_hat: Q2: Ensure each mtg meeting has clear objectives & outcomes & train chairs to make sure it stays focused /+1 #KMers
5:36 pm liz_with_hat: @swanwick taking good minutes, ending the meeting with a recap of action points and following up *before*, not during the next mtg #kmers
5:36 pm stangarfield: Use team space agenda pages (e.g., SharePoint) to allow anyone to add to agenda, post materials, & document actions and decisions #KMers
5:36 pm BarbaraFillip: Q2: I'd make sure someone is taking notes and the notes are posted in a wiki where comments can be added after the meeting. #KMers
5:37 pm liz_with_hat: @swanwick #kmers sorry, got to go to another engagement - will catch up on the rest of the chat tomorrow
5:37 pm swanwick: @stangarfield Have you seen good examples of teams using a shared environment to make meetings more effective? #KMers
5:37 pm jeffhester: RT @stangarfield: Use team space...to allow anyone to add to agenda, post materials, & document actions and decisions /exactly! #KMers
5:37 pm swanwick: @BarbaraFillip Do you think that people will take the time to go to a wiki about a past meeting? #KMers
5:38 pm jeffhester: 1 person needs to have primary responsibility for notes. Good to rotate. #KMers
5:38 pm kcbower: Going to relationships pt from earlier, think transfer outside of mtg can be delegated responsibility-utilizing more than just tech. #KMers
5:38 pm stangarfield: Yes, we use team spaces, collaborative tools, and Live Meeting for our meetings, and it helps a lot. #KMers
5:39 pm kcbower: @swanwick @BarbaraFillip Think time might be an issue here. Quicker to get info at water cooler? #KMers
5:39 pm BarbaraFillip: @swanwick @BarbaraFillip I would if I had a stake in the next meeting or I needed a refresher on what happened in the last meeting. #KMers
5:40 pm kcbower: @stangarfield Is there any enforcement that helps generate use of these tools? #KMers
5:40 pm swanwick: {moderator} How about info dissemenation pre-meeting vs. in meeting? #KMers
5:41 pm kcbower: @stangarfield i.e. pre- or post-meeting? #KMers
5:41 pm stangarfield: @kcbower No enforcement, just leading by example so that others will want to reuse what is working. #KMers
5:42 pm jeffhester: We use team rooms, online forums, Sametime and occ. video to organize, executed and document outcomes/actions. #KMers
5:42 pm kcbower: @stangarfield How successful has adoption been? #KMers
5:42 pm swanwick: Anyone have a meeting best practices website, person, group, or document in their org? #KMers
5:43 pm swanwick: Is a best practice possible or is every meeting different and so requires different practices? #KMers
5:44 pm kcbower: @swanwick I generated some last fall for virtual tm meetings - generated some interest - but not face to face... #KMers
5:44 pm kcbower: @swanwick ...think, though, that general best practices could be useful for all meetings. #KMers
5:45 pm BarbaraFillip: @swanwick Very much depends on who's in charge / whose meeting it is. Different styles & preferences of individuals. #KMers
5:46 pm jeffhester: @swanwick Every meeting is different, but there are imp. guidelines. We xfer this knowledge by training ppl to facilitate. #KMers
5:46 pm swanwick: @BarbaraFillip Is best meeting practice also dependent on corporate culture? #KMers
5:47 pm kcbower: @swanwick Recommended some for a client, but not due to follow up until next month. Will let you know if they're working later! #KMers
5:47 pm swanwick: @jeffhester Does everyone get that training or just people in "facilitator" roles? #KMers
5:47 pm BarbaraFillip: Difficult to generalize about meetings. Staff meetings are a special animal for example, certain expectations attached to them. #KMers
5:48 pm jeffhester: @swanwick Everyone has the opportunity, and it's part of career development. #KMers
5:48 pm jeffhester: @swanwick Aren't we all facilitators, really? #KMers
5:48 pm kcbower: @BarbaraFillip @swanwick Should the knowl sharing component of mtgs depend on team, ldr style or corp culture, you think? #KMers
5:48 pm swanwick: {moderator} OK, let's try a really big one for the last few minutes..... #KMers
5:49 pm KnowledgeBoss: 99% of my meetings are 'virtual' : conf calls, IM, LiveMeeting and live updating of SP2010 pages. Info captured/published together #KMers
5:49 pm swanwick: {moderator} Q3: If I had full control of how social media is used by my org I would.... #KMers
5:49 pm kcbower: @jeffhester Would love to agree re: facilitators, but think it does require training. Extroverts not always inclined to reach out. :) #KMers
5:50 pm kcbower: @jeffhester Speaking from personal experience, of course. :) I have to remember to include introverts! #KMers
5:50 pm swanwick: @KnowledgeBoss Do all the attendees participate in all the channels or just a minority? #KMers
5:51 pm swanwick: RT @swanwick: {moderator} Q3: If I had full control of how social media is used by my org I would.... #KMers
5:51 pm jeffhester: @kcbower I agree! We can all learn to become better facilitators, but we all have the opportunity. #KMers
5:52 pm kcbower: Q3. Run an assessment, ID abilities and readiness, explore org best practices, design for adoption...and run chg management strategy. #KMers
5:53 pm jeffhester: Q3: Bury my head in the sand, block all access and hope social media goes away? #KMers
5:53 pm BarbaraFillip: Q3: Make a clear distinction btw internal & external use of social media. As a KM person I'd advocate strongly for internal use. #KMers
5:54 pm kcbower: @BarbaraFillip Leave external use to marketing, etc? #KMers
5:54 pm stangarfield: Q3: Recommend uses for each tool, provide training/guidance/directory, get leaders to lead by example, remind when to use SM #KMers
5:54 pm kcbower: @jeffhester Really? Why so? #KMers
5:54 pm swanwick: @jeffhester LOL. the steamroller might crush the rest of your body while you are down there. #KMers
5:55 pm jeffhester: @swanwick @kcbower Sorry, forgot to use the tag! #KMers
5:55 pm BarbaraFillip: @kcbower @BarbaraFillip Yes, Public Affairs office in our case and project PR folks. But that has little to do with KM. #KMers
5:55 pm jeffhester: In the spirit of full disclosure, I'm only able to attend this Tweetchat from OUTSIDE the corp. firewall, FWIW. #KMers
5:56 pm kcbower: @jeffhester @swanwick Immediately highlighting a problem w/ social media - tone! #KMers
5:56 pm BarbaraFillip: Q3: Listen carefully, identify why people are confused and clarify, again and again. #KMers
5:56 pm kcbower: @BarbaraFillip Of course. What tools does your org use internally? Or what would you advocate for if the boss? #KMers
5:57 pm swanwick: @stangarfield I like your approach. Very "Paternalistic Libertarian" Allows ppl to find their own best uses with some nudges #KMers
5:58 pm BarbaraFillip: @kcbower @BarbaraFillip That question's way too hot for me to handle. I don't do any advocating of tools. #KMers
5:58 pm jeffhester: Many orgs fear social media b/c they believe they will lose control. What they fail to see is that they already have none. #KMers
5:59 pm kcbower: @BarbaraFillip Fair enough. :) #KMers
5:59 pm jeffhester: Better to lead by example. Highlight the ones who are "doing it right" and others will follow. #KMers
6:00 pm swanwick: {moderator} Thx again to our great group of #KMers. Pls sign up w/@weknowmore to moderate and get your followers to join the chats. #KMers
6:00 pm jeffhester: I remember a time when not everyone had a phone on their desk for the same reasons - fear of control. Seems weird now. #KMers
6:00 pm swanwick: {Moderator} in good meeting practice...we end on time. :) #KMers
6:01 pm kcbower: @swanwick @stangarfield Think it also requires any restrictions/policing 2 prevent inappropriate use? Know some orgs fearful of that. #KMers