Transcript - Future of KM

4:01 pm Ridgehead: {Moderator} Let's get "The Future of KM" started - introduce and give us a kernal of info about yourself #KMers
4:03 pm pekadad: @Ridgehead Lee Romero from Deloitte in Detroit here. #KMers
4:03 pm mneff: Mark Neff, CSC, live in Evans, GA, USA. Looking forward to chatting today about my favorite subject next to innovation, leadership... #kmers
4:03 pm stangarfield: Greetings. Stan Garfield, community evangelist, Deloitte. #KMers
4:04 pm elsua: About to enter this week's #KMers chat; you may now turn me off for the next hour or so ...
4:04 pm jenmacintosh: Jen MacIntosh, Ottawa, ON. First time to tweetchat. KM practitioner for over 10years, focused on web-self service. #KMers
4:04 pm curtisaconley: Hi all, Curtis Conley here. Collaboration analyst at Deloitte. #KMers
4:04 pm jmcgee: Jim McGee here (for 1st half) - ex-CKO, still consult re KM, biased toward grassroots approaches over BIG efforts #kmers
4:05 pm ChiefExecMom: Theresa Sullivan, 8 yrs KM at Bain Boston #KMers
4:05 pm Ridgehead: Matt Haggerty from Chicago. We'll wait a few more mins for Q1. Just had an interesting discussion with @elsua re 'next practices' #KMers
4:06 pm elsua: Hi folks! Luis Suarez, Gran Canaria, KMer, CommunityBuilder & Social Computing Evangelist @ IBM; living an email-less life, too! :) #KMers
4:06 pm correlationist: Hi! I am Prince. Here to absorb the dense brainy goodness dished up by the incredible minds on #kmers May ask inane ?s :))
4:07 pm stangarfield: @Ridgehead I like the term "proven practices" for those things that have been demonstrated to work and can be reused by others. #KMers
4:07 pm lehawes: Hi all! Larry Hawes, KM and collaboration analyst for past dozen years. #KMers
4:07 pm elsua: @Ridgehead RE: "next practices", indeed! Originating from the good old KM best practices (One of my pet peeves of late...) #KMers
4:07 pm Ridgehead: {Moderator} Q1: What unproven/emerging idea would you like to implement for your KM initiative? #KMers
4:08 pm Ridgehead: Absolutely! I may be asking 3-4 over the next hour ;) RT @correlationist: #kmers May ask inane ?s :)) #KMers
4:08 pm ithorpe: Ian Thorpe, working on Knowledge Management in UNICEF looking forward to today's KM chat #KMers
4:09 pm elsua: @stangarfield RE: "proven practices", errr, but there's very little room there for learning & experimenting, right? ;) #KMers
4:09 pm jeffhester: Hello, Jeff Hester from Fluor in So Cal here. #KMers
4:09 pm jshuey: RT My Hero! Luis Suarez @elsua - living an email-less life in Gran Canaria #KMers http://bit.ly/b2cMLp
4:10 pm jenmacintosh: @jeffhester are you in Aliso Viejo? Used work for Quest on the Fluor campus. #KMers
4:10 pm ithorpe: Q1. would like to try to use prediction markets and crowdsourced data for development projects and disaster relief #KMers
4:10 pm stangarfield: @elsua while reusing proven practices, you can definitely learn, experiment, and improve them #KMers
4:11 pm elsua: Q1: This very timely quote from @maryvabraham: Talk Amongst Yourselves http://bit.ly/bIigwp (Using social tools, of course...) #KMers
4:11 pm ithorpe: @elsua @stangarfield we use "good practices" to imply that they work well, but not necc. best and can be improved/changed over time #KMers
4:12 pm Ridgehead: @ithorpe I actually considered a prediction market for the end of this chat, but twitter plus 10 minute time constraint not ideal #KMers
4:12 pm jmcgee: Q1 - would like to shift all k-workers away from monolithic documents to more granular sharing of knowledge chunks #kmers
4:12 pm correlationist: How much appetite does UNICEF have for relying on the "we" vs "me" approach in prediction market models?? #kmers @ithorpe
4:12 pm elsua: @stangarfield Oh, yes, of course, but then again those are no longer "best" practices, right? :-P "Common" practices, perhaps #KMers
4:13 pm lehawes: RT @elsua: Q1: from @maryvabraham: Talk Amongst Yourselves http://bit.ly/bIigwp (Using social tools, of course...) [+1 for sure!] #KMers
4:13 pm elsua: @ithorpe @stangarfield Same here, Ian; that's where the learning starts; make them better... #KMers
4:14 pm elsua: ? @jmcgee: Q1 - would like to shift all k-workers away from monolithic documents to more granular sharing of knowledge chunks / +1!! #KMers
4:14 pm stangarfield: @elsua Agree. That's why I don't like the term "best" practices. #KMers
4:14 pm swanwick: Hey folks. Sorry I'm late. Rob Swanwick here. #KMers
4:15 pm ithorpe: @correlationist good question. Reception to the idea of "we" is mixed at best, although it is growing #KMers
4:15 pm Ridgehead: Culturally? Technology? How? RT @jmcgee: would like to shift k-workers away from monolithic docs to more granular sharing of k-chunks #KMers
4:15 pm stangarfield: Prediction markets appear to work well but have not been widely implemented. Any ideas as to why not? #KMers
4:15 pm elsua: @stangarfield Me, neither; why I finally managed to blog on that pet peeve I've carried around for years from traditional KM #KMers
4:15 pm lehawes: @ithorpe I use the term "good practices" as well, for same reasons as you. #KMers
4:15 pm jeffhester: @Ridgehead Q1: First idea: extend our KM system to participants who aren't employees (we don't know it all) #KMers
4:16 pm jmcgee: Q1 - would like more people to engage in any useful KM practices instead of searching for the "best" practice #kmers
4:16 pm Ridgehead: Welcome aboard Swan! RT @swanwick: Hey folks. Sorry Im late. Rob Swanwick here. #KMers
4:16 pm ChiefExecMom: Can you give example of latter? RT @jmcgee: away from monolithic documents to more granular sharing of knowledge chunks #KMers
4:17 pm elsua: ? @jmcgee: Q1 - would like more people to engage in any useful KM practices instead of searching for the "best" practice / Same here! #KMers
4:17 pm stangarfield: Q1: Allow retirees to continue to belong to communities of practice inside the firewall. Don't cut off their access. #KMers
4:17 pm swanwick: @stangarfield IMHO: PredMkt not more popular because not integrated with existing work. #KMers
4:17 pm elsua: @jmcgee In fact, really like your wording on "useful"; whole level of interactions & definitions in there to play w/ for everyone #KMers
4:17 pm lehawes: @stangarfield Re prediction mrkts: perhaps because not many benefits to those voting, only to those submitting events? #KMers
4:18 pm jmcgee: @ChiefExecMom - think wikis when they work well or social bookmarking and tagging to build a fact base #KMers
4:18 pm jeffhester: @Ridgehead Q1: Second idea: create an environment that cultivates innovation #KMers
4:18 pm swanwick: Q1: video to share knowledge. Will get easier and easier to record a quick video. We will be able to search into video text #KMers
4:18 pm correlationist: @jeffhester So, you mean - give up control, and accept you can benefit from outside, and objective opinions ie. crowdsourcing?? #kmers
4:18 pm elsua: @stangarfield That certainly is going to be a huge challenge for HR systems; wouldn't alumni programs help though? #KMers
4:18 pm ms_lbd: I'm verklempt! Via @lehawes @elsua @maryvabraham: Talk Amongst Yourselves - using social tools, of course http://u.nu/52fb8 #KMers #Inmagic
4:19 pm jmcgee: RT @stangarfield: Q1: Allow retirees to continue to belong to communities of practice inside firewall. Don't cut off their access. #KMers
4:19 pm jeffhester: @ChiefExecMom forums are a great example of granular knowledge transfer (when done well) #KMers
4:19 pm stangarfield: Q1: Take McAfee's advice and stop obsessing about risks for social media and take more advantage of the benefits. #KMers
4:19 pm swanwick: Will orgs be able to mine internet discussions (video or just audio) between ppl for knowledge nuggets? Controversial. #KMers
4:20 pm jeffhester: @correlationist give up control? Not quite. But extend the boundaries a bit. @stangarfield has the right idea. #KMers
4:20 pm Ridgehead: Prediction markets inside fw = leveraging paid talent/low risk. Outside fw = higher returns, more innovation, but IP risk #KMers
4:20 pm correlationist: @stangarfield Non statistical element of the results as opposed to quantitative studies is a big hurdle, + accepting chg + contd #kmers
4:20 pm Filipe27: Comming from @elsua's around collaboration would like to know what is #KMers
4:21 pm swanwick: @stangarfield Agreed. Once the shine wears off. Most ppl won't spend time on activities that are not adding to their productivity. #KMers
4:21 pm stangarfield: @elsua I think it's beyond alumni programs - we need to allow alums to continue to contribute as long as they are willing and able. #KMers
4:21 pm jeffhester: RT @stangarfield Allow retirees to continue to belong to communities of practice inside the firewall. /we do this now #KMers
4:21 pm mneff: Simple Q&A, simple FAQs, develop small packets of information - infobits or infobytes, mobile knowledge, more crossovers. #kmers
4:21 pm elsua: Q1: Allow knowledge workers to be people, human again; empower them to co-share responsibility w/ their knowledge work #KMers
4:21 pm Filipe27: #KMers
4:21 pm ithorpe: RT @stangarfield: Q1: Take McAfees advice and stop obsessing about risks for social media and take more advantage of the benefits. #KMers
4:21 pm correlationist: RT @stangarfield: Q1: Take McAfee's advice and stop obsessing about risks for social media and take more advantage of the benefits. #KMers
4:22 pm lehawes: @jeffhester @ChiefExecMom Microblogging conversations are another example of granular knowledge transfer. #KMers
4:22 pm elsua: @stangarfield Yes, I know, but HR is going to have a huge issue w/ that; non employees still having access; not happening, imo #KMers
4:22 pm mneff: Make it easier for people to work with others outside their project - cultural, financial, billable hours, behaviors, ... #kmers
4:22 pm ithorpe: RT @jeffhester: @Ridgehead Q1: Second idea: create an environment that cultivates innovation #KMers
4:23 pm correlationist: @stangarfield and the insecurity of having to learn and adapt to something new, something yet to be proven & the org culture itself #kmers
4:24 pm stangarfield: @jeffhester Great! How is it working out for you? #KMers
4:24 pm jmcgee: have to bail early today for another commitment - too bad, really good discussion going - next time - #KMers
4:24 pm ChiefExecMom: Our org shot down social media for high potential time sink. Meanwhile I'm contacting people based on "non-work" FB updates. #KMers
4:24 pm ithorpe: @jmcgee When I mentioned "good practices" I'm not talking about KM practices - but in anything we do. #KMers
4:24 pm Ridgehead: Agreed RT @mneff: Simple Q&A, simple FAQs, develop small packets of infobits or infobytes, mobile knowledge, more crossovers. #KMers
4:24 pm lehawes: @elsua @stangarfield Alumni inclusion via enterprise community software might be the way to go. Granular access control is key. #KMers
4:25 pm ithorpe: Lots of really good ideas coming out in this chat - would love to do all of them! #KMers
4:25 pm correlationist: @jeffhester What about IP issues. Wld your company be willing to share ideas openly with competition? #kmers
4:25 pm rdatta: @ChiefExecMom bad call from your org - the natural habitat of people is becoming social - can't tell them to be unnatural at work #KMers
4:26 pm stangarfield: Q1: Creatively overcome the "I don't have time for that" obstacle to spending time sharing and reusing knowledge #KMers
4:26 pm elsua: @lehawes @stangarfield I agree, Larry; specially if granular is included in the mix; would help HR understand better the benefits #KMers
4:26 pm Ridgehead: {Moderator} Q2: What are early adopters doing today that will be mainstream in within the #KM community in < 5 years? #KMers
4:26 pm swanwick: @lehawes Think I agree with @elsua that HR will not even trust almumni with anything beyond fluff and public info. #KMers
4:27 pm mneff: Conducting external ideation events. So much potential but not enough focused activity yet. #kmers
4:27 pm lehawes: RT @ChiefExecMom: Our org shot down social media for high potential time sink. Meanwhile Im contacting people based on FB updates. #KMers
4:27 pm elsua: ? @ithorpe: Lots of really good ideas coming out in this chat - would love to do all of them! / Me, too! Imagine the potential! #KMers
4:27 pm rdatta: @correlationist it will be about reciprocity and competing via collaboration and co-creation - if you don't someone else will #KMers
4:27 pm jeffhester: We give alumni access on an invitation basis, with a retainer (gets around legal/hr issues) #KMers
4:27 pm correlationist: @stangarfield how do you solve the time/scalability issue? SM shd be a part of the daily routine (& for that u need buy in from top). #kmers
4:28 pm swanwick: Q2: video from end users, idea sourcing/ranking commonplace #KMers
4:28 pm ithorpe: @stangarfield I think one challenge to prediction markets is that intuitively many managers don't trust them #KMers
4:28 pm Ridgehead: Q2 - a continuation from Q1 - predication markets in/out of fw, #SM, portable knowledge, video, translation assistance, simple Q&A #KMers
4:29 pm swanwick: @ithorpe Why should they trust data.....Our own govt pulled that moon scam on us. Anything is possible. :) #KMers
4:29 pm correlationist: @rdatta but how many companies are willing to overcome the paranoia of IP and take advantage of empowered diversity? #kmers
4:29 pm rdatta: Q2: tie in analytics for both structured and unstructured data with KM practices to get better decision making - even automated #KMers
4:30 pm jeffhester: @correlationist IP issues may be mitigated with well-defined "zones" for different usergroups (clients, competitors, partners) #KMers
4:30 pm mneff: Getting around the control paradigm. Need to find a way to move forward without so many constraints. New funding models. #kmers
4:30 pm lehawes: @swanwick @elsua @stangarfield Every piece of content surface in community software should have it own access permissions. #KMers
4:30 pm rdatta: @correlationist notion of IP changes to that of IP pooling for example; yes, it is a strategic shift #KMers
4:30 pm swanwick: @mneff Agreed, much more analytics. Much more dashboards. #KMers
4:30 pm stangarfield: Q2: organizations vary widely in what they regard as new, e.g., communities are a new concept for some and old hat for others #KMers
4:31 pm jenmacintosh: Q2: Using multiple data points/ criteria to determine the value of content, aggregating score. #KMers
4:31 pm lehawes: @swanwick @elsua @stangarfield Ditto integrated systems. HR would have no grounds for objection then. #KMers
4:31 pm elsua: Q2: opening up conversations, allow for open knowledge sharing, organise work around networks / communities, releasing control ... #KMers
4:31 pm ithorpe: @swanwick I think idea that lots of amateurs know more than a few experts is real challenge to prediction markets & soc. media alike #KMers
4:31 pm swanwick: @lehawes Doesn't that make a "conversation" very disjointed if I can only see parts of it? #KMers
4:32 pm JoeRaimondo: Q2 Agent design -- ontologies and processes for design agents running against a semantic mensh #kmers
4:32 pm correlationist: @jeffhester I am sold on Prediction Markets...InfoServ, Crowdcast, the Iowa Electronic Market and ollywood Stock Xchange etc. #kmers
4:32 pm mneff: More helper applications - although MS paperclip failed - before its time? Example, I am working on a strategy doc ... #kmers
4:33 pm elsua: @lehawes I agree with you on that one; let that control go to where it'd be easier to manage / facilite :) #KMers
4:33 pm correlationist: RT @ithorpe: @swanwick I think idea that lots of amateurs know more than a few experts is real challenge to prediction markets & soc. media alike #KMers
4:33 pm swanwick: @ithorpe It is certainly a change management challenge. But it is proven by data time and time again. #KMers
4:33 pm rdatta: RT @JoeRaimondo: Q2 Agent design -- ontologies and processes for design agents running against a semantic mensh - agreed #KMers
4:33 pm stangarfield: Q2: Effective ways to deal with attention management will likely gain wide adoption #KMers
4:33 pm elsua: ? @mneff: Getting around the control paradigm. Need to find a way to move forward without so many constraints. New funding models. #KMers
4:34 pm mneff: ... get access to template, sample doc, and a couple of videos that outlines key points I need to address first with person 2 ask ??? #kmers
4:34 pm swanwick: Q2: much more collaboration beyond the corporate walls. Much less rigid idea of corporation in 5 years. #KMers
4:34 pm jeffhester: @Ridgehead Q2: What's next in KM? Video, mobility, connections to external networks #KMers
4:34 pm ithorpe: Q2. I think mobile access knowledge sharing will become mainstream in 5 or so years, and use of twitter like apps for rapid sharing #KMers
4:34 pm Ridgehead: PKM! RT @stangarfield: Q2: Effective ways to deal with attention management will likely gain wide adoption #KMers
4:34 pm correlationist: @ithorpe But on the flip side, research has shown that human beings are overestimate themselves, but are more accurate abt others #kmers
4:35 pm jeffhester: RT @swanwick: Q2: much more collaboration beyond the corporate walls. Much less rigid idea of corporation in 5 years. +1! #KMers
4:35 pm lehawes: @swanwick No. If you have access to a conversation, you can see all dialog. You may not, however, be able to see a related object. #KMers
4:35 pm elsua: Q2: Firewall as we know it will be long gone; open, across networks, knowledge sharing w/ customers, biz partners & knowledge workers #KMers
4:35 pm ithorpe: RT @swanwick: Q2: much more collaboration beyond the corporate walls. Much less rigid idea of corporation in 5 years #KMers
4:36 pm mneff: More interesting assignments with passionate people focused on doing real good. Tools to help me find and connect better with others. #kmers
4:36 pm correlationist: RT @mneff: More interesting assignments with passionate people focused on doing real good. Tools to help me find and connect better with others. #kmers
4:37 pm swanwick: @elsua Not sure I can go as far as firewall "long gone", but definitely much lower wall that protects less. #KMers
4:37 pm rdatta: @elsua don't agree- there will still be notion of intra, extra, and internet - just with better definition and ease of crossing over #KMers
4:37 pm lehawes: RT @stangarfield: Q2: Effective ways to deal with attention management will likely gain wide adoption [interesting challenge there] #KMers
4:38 pm curtisaconley: Q2: Treating learning & km initiatives as a continuum, rather than disjointed efforts. #KMers
4:38 pm Ridgehead: Q3: Which tech advances will impact KM significantly, or are we at the point of incremental gains/diminishing returns of ROI? #KMers
4:38 pm rdatta: to add to @stangarfield's thoughts - the last mile problem in KM will be in the Mind Space #KMers
4:39 pm Filipe27: I agree, Luis, granularK may be dynamic, thus aliving, mix may be Gool-Bama-Cash and containing collaboration cells is datevaluation #KMers
4:39 pm lehawes: How will we be able to share knowledge amongst organizations, if most can't even do so internally? Nice vision, but is it reality? #KMers
4:39 pm swanwick: Q3: increasing bandwidth will allow more media to be shared more easily. #KMers
4:40 pm correlationist: RT @JoeRaimondo: Q2 Interaction models based on gaming, particularly MMPRPGs will become more prominent #kmers
4:40 pm elsua: @rdatta @swanwick Except for IC & IP (Assets); everything else will be happening outside; firewall would then be rather minimal #KMers
4:40 pm Ridgehead: Q3 - in other words - does the tech shift need to swing back to the people/process portion of managing KM? #KMers
4:40 pm elsua: ? @curtisaconley: Q2: Treating learning & km initiatives as a continuum, rather than disjointed efforts / Surely hope so! :) #KMers
4:40 pm rdatta: Q3: various forms of AI becoming practical due to increased computational power - led by machine learning advances #KMers
4:41 pm correlationist: RT @lehawes: How will we be able to share knowledge amongst organizations, if most can't even do so internally? Nice vision, but is it reality? #KMers
4:41 pm lehawes: Q3: Enterprise social software. Provides much better tools for both formal and informal knowledge sharing. #KMers
4:41 pm swanwick: Q3 more prevalent mobile will allow capture of knowledge at all times rather than just reflection when back to desk. #KMers
4:41 pm ChiefExecMom: Agree RT @swanwick: Q3: increasing bandwidth will allow more media to be shared more easily. #KMers
4:42 pm JoeRaimondo: Q3 Microsoft Pivot (et al) will put multidimensional analysis in users hands, providing a new palette for navigation and interaction #kmers
4:42 pm lehawes: @Ridgehead Already shifted strongly away from documents, towards people. We need a midpoint that incorporates process as well. #KMers
4:42 pm elsua: @lehawes In 5 years time I bet orgs. would no longer have a choice; it'd be more a matter of survival, imo #KMers
4:42 pm ithorpe: Q3. Mobile access (including improved bandwidth - but also innovations in KM for low bandwidth environments) #KMers
4:42 pm mneff: We will be able to build our own KM system from open source components that allows personal, organizational knowledge to become one. #kmers
4:42 pm lehawes: RT @swanwick: Q3 more prevalent mobile will allow capture of knowledge at all times rather than just reflection when back to desk. +1 #KMers
4:42 pm correlationist: @lehawes What are some of Emt2.0 tools that you like or are aware of?? #kmers
4:43 pm lehawes: @elsua We'll see. I hope you're right though. #KMers
4:43 pm elsua: ? @lehawes: Q3: Enterprise social software. Provides much better tools for both formal and informal knowledge sharing / +1!! #KMers
4:43 pm swanwick: RT @mneff: build our own KM system from open source components that allows personal, organizational knowledge to become one. +1 #KMers
4:44 pm elsua: @lehawes We shall see; it's a hunch, but becoming rather accurate by the month ;) #KMers
4:45 pm lehawes: @correlationist It's not about specific #e20 tools; they are functionally similar. More about the way of working that tools enable. #KMers
4:46 pm swanwick: Q3: Much more virtual teams will require much better online collaboration tools. #KMers
4:46 pm Ridgehead: Q3 - real time translation from text to audio & vice-versa, real-time videos ala ustream - prediction markets combined with peering #KMers
4:46 pm elsua: Q3: Definitely, broadband & mobile world, finally coming together & delivering by 2020 / 2025 :) /I'll be there still :-D #KMers
4:46 pm ithorpe: Q3. Open source hackups and mashups. We can only begin to imagine the possibilites for combining different info and media #KMers
4:46 pm ChiefExecMom: Will be great - feel stuck in KM conversation rut at times RT @mneff: We will start asking different questions than we do today. #kmers
4:46 pm correlationist: Folks, all the tools will be useless unless company culture adapts accordingly with the new dictates of the social web. #kmers
4:47 pm elsua: Q3: Virtual Worlds might finally deliver on the promise of engaging & involving environments for knowledge sharing & learning #KMers
4:47 pm rdatta: RT @Ridgehead: Q3 - real time translation from text to audio & vice-versa, real-time videos ala ustream- prediction markets combined #KMers
4:48 pm Ridgehead: I smell a future chat topic: RT @correlationist: Folks, all tools will be useless unless company culture adapts to social web. #KMers
4:48 pm swanwick: @correlationist culture never changes too fast, but I think we are going to see rel. dramatic shift in corp culture over next 10 yrs. #KMers
4:48 pm swanwick: @elsua I think you might have to go further than 5 years for virtual worlds. #KMers
4:48 pm ithorpe: @correlationist when organizations don't change, people adopt new technologies/techniques for their work anyway - thus forcing change #KMers
4:49 pm correlationist: Agree. It is also the age of convergence. RT @mneff Devices will become even more interchangeable. #kmers
4:49 pm elsua: @correlationist Do you think they will have a choice not to? In short, will the Social Web will help'em transform their culture(s)? #KMers
4:49 pm mneff: New services will rise with the advent of greater collaboration and more knowledge exchanges. #kmers
4:49 pm Ridgehead: How about "Remote Expert"? Sort of like remote control of a desktop, calling in the expert in real-time & they take over? #KMers
4:49 pm curtisaconley: Q3: Intelligent activity streams inside the firewall #KMers
4:50 pm rdatta: corp culture will have no choice but to change - it is more natural to be social #KMers
4:50 pm mneff: It may take time for the culture to change but the work is already evolving. The control structure may require a new generation. #kmers
4:50 pm elsua: @swanwick Maybe, who knows; I'm just hoping the next wave will get things right once & for all ;) #KMers
4:50 pm correlationist: I agree. Wld like to know if certain orgs are better suited (eg zappos, WF) @swanick @ithorpe #kmers
4:50 pm lehawes: @correlationist True, but tools CAN support transformation efforts and drive cultural change. #KMers
4:51 pm swanwick: @Ridgehead Heh. LOTS of startups working on the concept of bringing in virtual experts. Will see a whole lot of that soon. #KMers
4:51 pm elsua: ? @mneff: [...] The control structure may require a new generation / Sad, but true, unfortunately #KMers
4:51 pm mneff: Would like to see more waves happen quicker. Taking longer than I want to wait . #kmers
4:52 pm lehawes: Gotta run. Thanks all for stimulating conversation, as usual. #KMers
4:52 pm rdatta: Technology that allows knowledge markets to be created with ease will accelerate knowledge economy #KMers
4:52 pm swanwick: @mneff If the ranks of the impatient grow, the change will happen faster. I'm with you. :) #KMers
4:52 pm ithorpe: @correlationist yes, some orgs are certainly better suited! But change to all given time and effort. #KMers
4:52 pm correlationist: @elsua I wrote a post about the "Boiling frog syndrome" that may be pertinent. Check it out if you have time :)) http://ow.ly/1xXaZ #kmers
4:53 pm swanwick: @lehawes Great to have you here. Looking forward to your chat in 2 weeks. #KMers
4:53 pm rdatta: RT @lehawes: @correlationist True, but tools CAN support transformation efforts and drive cultural change - agreed #KMers
4:53 pm Ridgehead: {Moderator} Q4: to wrap things up, what do you like/dislike and why? "Best", "Next", "Useful", "Proven", or "Good" practices? #KMers
4:53 pm correlationist: @rdatta Corp culture is made up of individuals with own agendas...it will need an entire change in mindset to capitalize on SM #kmers
4:54 pm elsua: @correlationist Thanks! Opened link in the background for later on reading. Appreciated :) #KMers
4:54 pm lehawes: @swanwick Thanks Swan! Me too. #KMers
4:54 pm elsua: @lehawes Thanks for joining us, Larry! Good stuff! See ya around somewhere :) #KMers
4:54 pm swanwick: Q4: I dislike that #KM is all over the place. Too broad to gain any consensus and therefore any momentum. #KMers
4:54 pm rdatta: Dislike taking a factory view of KM - treating people like machines that processes act on #KMers
4:54 pm mneff: I like next (future, hopeful, improved). Best is an excuse to be mediocre. Useful, proven, good all indicate a personal judgement. #kmers
4:55 pm Ridgehead: I prefer "Next" b/c it encapsulates WIP, and is not the laggard that "Best Practices" tends to be these days. #KMers
4:55 pm jeffhester: RT @rdatta: RT @lehawes: @correlationist True, but tools CAN support transformation efforts.../ but they change nothing on their own #KMers
4:55 pm correlationist: @elsua Hey, no problem. It'll be a pleasure if you found it intriguing enough to leave a comment :)) #kmers
4:55 pm elsua: Q4: Dislike "best" big time; could well do with all of the others, perhaps leaving out "proven"; misses context (Just like best) #KMers
4:56 pm ithorpe: Q4 I'd have to go for "Good" or "Useful" practices. If not useful then what is the use ;-) #KMers
4:56 pm stangarfield: @Ridgehead I like the idea of allowing users to tag content such as proven practices with "I reused this" to suggest to others #KMers
4:56 pm curtisaconley: Q4: I usually lean toward good or recommended practices, but avoid "best" since that seems very know-it-all-ish. :) #KMers
4:56 pm elsua: ? @mneff: I like next (future, hopeful,...). Best is an excuse to be mediocre. Useful, proven, good all indicate a personal judgement #KMers
4:57 pm rdatta: @swanwick dont agree with that - if you make it narrow, it has risk of losing big picture - think big vision, focus and iterate #KMers
4:57 pm jeffhester: @Ridgehead Q4: I like best AND next. We have our best practice (as of the moment) and the next practice (the innovation) #KMers
4:57 pm swanwick: Q4: Think I misunderstood q. :) I think "useful" is more engaging to the layman. #KMers
4:57 pm ithorpe: For me "next practices" has a different meaning from "good practices" and both have their place #KMers
4:58 pm rdatta: I dislike academics dismissing practitioners of KM and vice versa - there is much to learn across these boundaries #KMers
4:58 pm pekadad: @curtisaconley Client service orgs like to use "best" because that's what their clients are looking for. How to handle disconnect? #KMers
4:58 pm elsua: @correlationist LOL! I may! ;-) #KMers
4:58 pm Ridgehead: I'm a big fan of Peer Recognition RT @stangarfield: I like allowing users to tag content "I reused this" to suggest 'proven' 2 others #KMers
4:58 pm curtisaconley: RT @rdatta: I dislike academics dismissing practitioners of KM and vice versa - there is much to learn across these boundaries #KMers
4:58 pm swanwick: @rdatta While some debate the big picture, the world may be solving problems. #KMers
4:58 pm ChiefExecMom: We use BDP - Best demonstrated practice - incorps best + proven. For culture change/buy-in we're discussing Next makes more sense #KMers
4:59 pm rdatta: "Good" practices for me or "Next practices" there is no such thing as "best practice" in contextual setting #KMers
4:59 pm correlationist: Agree, vehemently!! @jeffhester: @rdatta: @lehawes: @correlationist Tools can support change but they change nothing on their own #KMers
4:59 pm mneff: Sometimes I would be happy to have 'any' practice . Most just do what they know and never share so no one else learns. #kmers
4:59 pm amertens: RT @elsua Q3:Virtual Worlds might finally deliver on the promise of engaging&involving environments for knowledge sharing&learning #KMers
5:00 pm pekadad: @Ridgehead I like qualitative "Good" or "Useful". "Next" doesn't seem appropriate. Are they practices no one is using yet? #KMers
5:00 pm ithorpe: 4 me next practices are similar to innovations or pilot approaches while good practices have worked before but r not latest thinking #KMers
5:00 pm elsua: ? @rdatta: "Good" practices for me or "Next practices" there is no such thing as "best practice" in contextual setting /Agree! #KMers
5:00 pm rdatta: @swanwick big issue in KM is the ifocus is so narrow it loses any strategic intent #KMers
5:01 pm Ridgehead: {Moderator} Thanks everyone, feel free to continue chatting on the #KMers tag. See you next week for @jmcgee & "Carrots for KM" #KMers