Transcript - Expertise Location

4:00 pm klowey22: {moderator} let's start the expertise location chat! #kmers
4:00 pm klowey22: {moderator} Q0: what is your name? where are you physically today? what is one thing about you that isnt on your resume? #kmers
4:00 pm swanwick: Hi John, thx for moderating today. Great choice of topic! #KMers
4:01 pm jeffhester: Expertise Location | #KMers http://bit.ly/ab7K0M Starts NOW!
4:01 pm klowey22: John Hovell, Washington DC, we have two pugs! #kmers
4:02 pm swanwick: Rob Swanwick, I am typing-in from NYC today. personal hobby not on my resume: avid homebrewer. #KMers
4:02 pm elsua: ? @swanwick: The great John Hovell @klowey22 moderates a chat on "Expertise Location" today at noon ET http://bit.ly/ab7K0M #KMers / I'm in!
4:03 pm jeffhester: Jeff Hester, San Clemente, CA and I'm hiking 238 miles on the John Muir Trail in August #KMers
4:03 pm ChiefExecMom: Theresa working from home office; love Ohio State sports (some NCAA this year!) #kmers
4:03 pm stangarfield: Stan Garfield in Northville, MI, will be in Indy this weekend to root for the Michigan State Spartans in the Final Four. #KMers
4:04 pm pekadad: Lee Romero from Deloitte in Detroit here. Not on my resume: Avid runner and (not so good but I really enjoy it) soccer player. #KMers
4:04 pm elsua: Hi folks! Luis Suarez from Gran Canaria at the moment; 1 thing not in my CV: my email address :) #KMers
4:04 pm klowey22: thats right Stan, i forgot thats your team - looking good! must be thrilling! #kmers
4:04 pm klowey22: @jeffhester hi jeff, thanks for joining! #kmers
4:05 pm klowey22: @ChiefExecMom hi Theresa, thanks for joining! #kmers
4:05 pm ChiefExecMom: @stangarfield Go Big 10! #kmers
4:05 pm klowey22: @pekadad hi Lee, thanks for joining! #kmers
4:05 pm klowey22: @elsua hi Luis, thanks for joining! #kmers
4:06 pm klowey22: {moderator} Q1: What does 'expertise location' mean to you? #kmers
4:06 pm Ridgehead: Matt Haggerty, Ridgehead Software in Chicago. My resume will not tell you that I love SCUBA and freediving #KMers
4:06 pm elmi: Elmi Bester from Pretoria, SA joining #kmers
4:07 pm klowey22: is it helping people answer questions? is it keeping people connected? is it based on decision support? #kmers
4:07 pm klowey22: @Ridgehead hi Matt, thanks for joining! #kmers
4:07 pm pekadad: @klowey22 Ability to find people based on their expertise (that's a truism if I ever read one) #KMers
4:07 pm elsua: @klowey22 Welcome! Q1: To me, find the right experts, with the right knowledge (I need) @ the right time so I can learn to do a task #KMers
4:07 pm klowey22: @elmi hi Elmi, thanks for joining! #kmers
4:08 pm tigersandbears: It means locating and connecting with experts #kmers
4:09 pm jeffhester: Q1: To me, 'expertise location' means tapping into the expertise I need, even if I don't know who has that expertise. #KMers
4:09 pm klowey22: i'm a huge fan of @moehlert 's concept of 'subject matter networks' #kmers
4:09 pm Ridgehead: Q1 Connecting correct info to point of need #KMers
4:10 pm jeffhester: And yes, it's about connecting people, getting answers to questions, and establishing credibility. #KMers
4:10 pm ChiefExecMom: Q1 Finding the right person to bring knowledge & credibility to your point of view #KMers
4:10 pm swanwick: Q1: when I don't know what I need to know, but I believe that somebody with a certain expertise might be able to help. #KMers
4:10 pm pekadad: @klowey22 I would also add that there are many ways to express the expertise I'm looking for. #KMers
4:10 pm klowey22: so, 'finding' and 'connecting' people... 'right knowledge, right format'... 'timely'... #kmers
4:11 pm elmi: RT @jeffhester: Q1: 2 me, 'expertise location' means tapping in2 the expertise I need, even if I dont know who has that expertise. #KMers
4:11 pm swanwick: @klowey22 and more open-ended type questions that CMS will never be able to answer. #KMers
4:12 pm pekadad: @klowey22 Could be via open "keyword" search; pick lists (taxonomy); skill level; my work env might even "push" experts to me #KMers
4:12 pm klowey22: @pekadad interesting - what might be some of the ways? #kmers
4:12 pm stangarfield: Being able to ask a question and get an answer from a person with knowledge and experience in the topic #KMers
4:13 pm ChiefExecMom: Q1 In our org, people always want to connect to people before documents. In theory our system promotes tacit knowledge #KMers
4:13 pm pekadad: @stangarfield I would add, "...without assuming you have to know the person before asking the question." #KMers
4:14 pm swanwick: @stangarfield So do you include things like LinkedinQ&A in that definition of Expertise Location? #KMers
4:15 pm klowey22: @ChiefExecMom so, expertise location as another means of optimizing the flow of knowledge... #kmers
4:15 pm elsua: ? @ChiefExecMom: Q1 In our org, people always want to connect to people before documents. In theory our system promotes tacit k. / +1 #KMers
4:15 pm stangarfield: @pekadad Yes #KMers
4:16 pm tigersandbears: @ChiefExecMom In our org, we're trying to connect p2p and p2documents. Challenging at the moment. #kmers
4:16 pm elsua: ? @klowey22: @ChiefExecMom so, expertise location as another means of optimizing the flow of knowledge... / Yes! Sharing vs. hoarding #KMers
4:16 pm stangarfield: @swanwick Yes #KMers
4:18 pm klowey22: i like MITRE's take of 'connecting people to people, people to projects and projects to capabilities'.something to that effect #kmers
4:18 pm elmi: Q1 - to attract the attention of those who know what I need to know #kmers
4:18 pm stangarfield: I like the concept of allowing expertise to emerge by who answers questions and shares knowledge in a community #KMers
4:18 pm swanwick: Stan makes a good point. Expertise can be connecting to a person's explicit content not just to them in-person #KMers
4:18 pm pekadad: @stangarfield Actually - your description implies knowledge first (a response to a q) and connection second (who answered). #KMers
4:19 pm pekadad: @stangarfield I guess that could be expertise location as opposed to expert location (which would be connection 1st & knowledge 2nd) #KMers
4:19 pm elsua: @swanwick Yes, but the explicit knowledge will *always* be out of date; regardless vs. the in-person #KMers
4:20 pm swanwick: RT @pekadad: I guess that could be expertise location as opposed to expert location (which would be connection 1st & knowledge 2nd) #KMers
4:20 pm KevinDJones: Connect the ppl2ppl and the content will happen. Location of expertise =ly as important as the location of the person. #KMers
4:20 pm klowey22: {moderator} Q2: How is your organization practicing expertise location? (next question is 'how should it...') #kmers
4:20 pm elmi: @stangarfield questions cn also B a way 2 connect ppl 2 learn tgthr - indicator that others need 2 learn the same U need 2 learn #kmers
4:21 pm KevinDJones: Very poorly ;-) #KMers
4:21 pm elmi: RT @stangarfield I guess that could B expertise location as opposed 2 expert location (which wld B connection 1st & knowledge 2nd) #KMers
4:21 pm elsua: ? @KevinDJones: Connect the ppl2ppl and the content will happen. Location of expertise =ly as important as the location of the person #KMers
4:21 pm swanwick: @elsua True, but if tagged can be known how "fresh". Seems worth exploring in order to avoid always using expert's time. #KMers
4:21 pm stangarfield: @elmi Agree #KMers
4:22 pm klowey22: we have a blended approach... elements of people, process and technology... #kmers
4:22 pm jeffhester: Q2: Two key ways we practice expertise location: organic and structural. #KMers
4:22 pm elsua: @klowey22 Q2: combining the good old KMS with social networks / communities & expertise locators throughout the org(s) #KMers
4:22 pm swanwick: RT @klowey22: {moderator} Q2: How is your organization practicing expertise location? (next question is how should it...) #KMers
4:23 pm elmi: @jeffhester what does the organic way entails #kmers
4:23 pm elsua: @swanwick Well, you may not be taking the time of the expert necessarily: declarative living / narrate your work / ambient intimacy #KMers
4:23 pm Ridgehead: Q2 We try to connect people to via hubs - CoPs, chat, blogs, wikis, forums, CMS, second life #KMers
4:23 pm KevinDJones: How do we make updating the profile as important (& automatic) as updating home address, phone, etc? #KMers
4:23 pm pekadad: @klowey22 There are also diff needs for expertise location. Specific needs ("I have a problem") & general need (staffing a proj) #KMers
4:24 pm tigersandbears: Q2: Using SharePoint. Branded as ETSConnect. PPL update and publish their profiles. Next, need to help people make connections. #kmers
4:24 pm klowey22: RT @elmi: @jeffhester what does the organic way entail #kmers > and the structural? :)
4:24 pm ChiefExecMom: Q2 also poorly and for better or worse energy going into better technology solution. Most still happens informally on email #KMers
4:24 pm charlieisaacs: RT @ekolsky: Want to build or buy your #KM Solution? I'm presenting today! http://bit.ly/KMWebinar #KMers #Knowledge #CustomerService
4:24 pm klowey22: @elsua what do the expertise locators look like? process? technology? blend? #kmers
4:25 pm swanwick: Q2: My favorite ever was IBM's Fringe (aka Bluepages+1). Allowed for social tagging of everyone in the org. #KMers
4:25 pm pekadad: @KevinDJones In a Services org (one small slice, I know), make staffing on projects dependent on keeping it up to date. #KMers
4:25 pm elsua: ? @KevinDJones: How do we make updating the profile as important [...] / Starting w/ right where it hurts: their daily pain points #KMers
4:25 pm jeffhester: We also allow community leaders to officially designate global experts... a more structured approach to expertise location #KMers
4:25 pm Ridgehead: Sometimes the expert location is 12 hrs different, hence expertise location - system that harvests, records, and disburses content #KMers
4:26 pm ChiefExecMom: @Ridgehead Are all these hubs too much? Do people participate? #KMers
4:26 pm swanwick: @elsua Agreed. Which allows an info hunter to find the expert and possibly even get their Q answered without using email or phone. #KMers
4:26 pm elmi: RT 2 explore these concepts.! @elsua: declarative living / narrate yr work / ambient intimacy #KMers
4:26 pm KevinDJones: @pekadad Great idea. Would also work well with orgs that will be going through turnover turmoil #KMers
4:27 pm jeffhester: And finally, our KM search includes discussions, explicit knowledge, and people profiles (which often contain hidden expertise) #KMers
4:27 pm KevinDJones: @klowey22 People maps as in graphical representations of location? Or expertise? Or...? How does that look? #KMers
4:27 pm elsua: @swanwick Fringe eventually transitioned into Connections Profiles where a good chunk of the features are part of the core profiling #KMers
4:27 pm ChiefExecMom: We are about to let employees tag themselves outside taxonomy for first time. Inability to find niche expertise now. Curious to see.. #KMers
4:29 pm swanwick: @elsua Good to hear. Hopefully it is still the default way to find people in the org and still just as easy to tag. #KMers
4:29 pm elsua: ? @jeffhester: Organic expertise location occurs as people answer questions in the communities, & the cream rises to the top/=socnets #KMers
4:30 pm Ridgehead: Reputation & peer recognition RT @jeffhester: Organic expertise location occurs as ppl answer q's in the communities, & cream rises #KMers
4:30 pm KevinDJones: @swanwick Something I have not thought of before - people tagging each other instead of self tagging. That would get interesting! #KMers
4:30 pm klowey22: whats your balance of synchronous expertise location versus asynchronous? #kmers
4:30 pm pekadad: @jeffhester Yes! And that organic approach can be recognized automatically and experts made visible (if desired). #KMers
4:30 pm swanwick: @jeffhester How do you keep those types of communities active. Tend to have a lifecycle that includes dying off. #KMers
4:30 pm elsua: @swanwick It surely has been mind for the last 9 years & this year it'll eventually replace BPs for good ;-) #KMers
4:31 pm KevinDJones: @elsua Suggestion of pain points? #KMers
4:31 pm jeffhester: @klowey22 vetting experts occurs by the community leader, ultimately, but there usually is a clear path beaten to their desk already. #KMers
4:31 pm swanwick: @KevinDJones Twitter Lists is another form of that. Anyone can put you on a list and that in essence tags you. #KMers
4:32 pm klowey22: @KevinDJones something to the effect of a 'radar map' that depicts your profile in the center & related profiles close to the center #kmers
4:32 pm elsua: @klowey22 Look *always* for the synchronous & if not available go offline; real-time expertise location FTW! :) #KMers
4:32 pm jeffhester: And our recognized experts are held to a higher standard for sharing. #KMers
4:32 pm KevinDJones: @klowey22 Based on what criteria? #KMers
4:32 pm klowey22: @KevinDJones profiles dont have to be people... they can be 'jobs' or 'systems' or 'processes', etc. #kmers
4:33 pm elsua: @KevinDJones Query them how long takes them to find experts & explain why it took so long: make it "their" problem to then solve it #KMers
4:33 pm pekadad: @swanwick Interestingly, the count of times someone has been listed (independent of the list names, which are tags) is useful to see #KMers
4:34 pm jeffhester: @swanwick keeping communities active isn't usually an issue if it's generating value. If it's not... then do you need it? #KMers
4:34 pm elmi: @jeffhester is "clear path beaten 2 desks' also indicative of experts willing to share... #kmers
4:34 pm klowey22: @ChiefExecMom employee tagging sounds fantastic... would ranking and rating of explicit knowledge also help? #kmers
4:34 pm jeffhester: RT @klowey22: @KevinDJones profiles dont have to be people... they can be jobs or systems or processes, etc. - YES! #KMers
4:34 pm swanwick: @pekadad Yes, # of times listed is probably a much better indicator of expertise than # of followers on Twitter. #KMers
4:35 pm ChiefExecMom: We are adding expertise designation to annual review forms #KMers
4:35 pm klowey22: automated discovery of expertise is excellent... how might that work? #kmers
4:35 pm swanwick: @jeffhester The finders may be finding value. The trick is to make sure the contributors are gaining value. Without them it dies. #KMers
4:36 pm elsua: @klowey22 Yes, there is, John; just Google Lotus Connections; you will find most of it; start with http://ibm.com/lotus/connections #KMers
4:37 pm KevinDJones: @ChiefExecMom Is that an official 'expert' designation or a community vetted one? #KMers
4:37 pm jeffhester: @swanwick Ah, you're getting at what motivates the expert to participate. #KMers
4:37 pm klowey22: @jeffhester wow, is that higher standard of sharing well defined and accepted? might it promulgate across the org? #kmers
4:37 pm KevinDJones: RT @swanwick: The finders may be finding value. The trick is to make sure the contributors are gaining value. Without them it dies. #KMers
4:38 pm swanwick: @jeffhester Yes, and I don't think "its on ur annual eval" is enough intrinsic motivation though it sounds good on paper. #KMers
4:38 pm jeffhester: @klowey22 We have published roles & responsibilities for designated experts, and it is factored into their reviews. #KMers
4:39 pm Ridgehead: Track reputation of contributor, plus audience rating of content, which then tunes search results #KMers
4:39 pm swanwick: @jeffhester re: motiviation: I recommend Dan Pink's new book "Drive" http://www.danpink.com/drive #KMers
4:39 pm ChiefExecMom: @KevinDJones becomes part of your people profile. Implication is you're expected to gain and share expertise as part of your job #KMers
4:39 pm jeffhester: @swanwick Right, the best motivation we've seen is recognition. And it's virtually free. #KMers
4:40 pm klowey22: RT @ChiefExecMom: We are adding expertise designation to annual review forms > wow... #kmers
4:41 pm klowey22: RT @jeffhester: @swanwick Ah, you're getting at what motivates the expert to participate. > yup...and culture... #kmers
4:41 pm klowey22: {moderator} Q3: What do we think are the optimal processes/approaches to expertise location? #kmers
4:41 pm swanwick: @elmi Good point, but I think once someone gets to multi-network type, they are probably a strong contributor (expert) #KMers
4:41 pm KevinDJones: Has anyone tried 'badges' (similar to Foursquare) for profiles and expertise location? #KMers
4:42 pm elsua: @jeffhester But what happens when recognition is not there, Jeff? #KMers
4:42 pm swanwick: @klowey22 Q3: Make sure you have a good search engine. :) #KMers
4:43 pm pekadad: @KevinDJones We have adopted a "designation" mechanism for profiles. #KMers
4:43 pm klowey22: @KevinDJones haven't tried badges, but foursquare sure hit gold at sxsw #kmers
4:43 pm stangarfield: I suggest providing a way for those who have been helped by others to send a thank you message; display ranked list of those thanked #KMers
4:43 pm Ridgehead: Or everyone is trying to be recognized, but not recognizing? RT @elsua: @jeffhester But what happens when recognition is not there? #KMers
4:43 pm elsua: ? @swanwick: @klowey22 Q3: Make sure you have a good search engine. :) / A social search engine, btw :) #KMers
4:44 pm swanwick: @stangarfield Yes, I think that voting with "the feet" is much better than a model that includes "certification" #KMers
4:44 pm elmi: One way that is starting to surface expertise in our context is to arrange discussions on cross-cutting concerns #kmers
4:44 pm klowey22: @stangarfield oh no, i'm thinking technology, but i picture a simple 'thanks' link, just like 'like this' in facebook #kmers
4:44 pm elsua: @klowey22 Q3 focus on finding experts through social networks / communities merging both strong & weak ties; tools as enablers, too! #KMers
4:45 pm Ridgehead: @KevinDJones 'Badges' is another form of tagging - Country, Region, Continent, Language, etc #KMers
4:45 pm elmi: RT @klowey22: @stangarfield oh no, i'm thinking technology, but i picture a simple 'thanks' link, just like 'like this' in facebook #kmers
4:45 pm stangarfield: Have active communities for all key topics, have experts in each one, and then rely on communities to provide expertise when needed #KMers
4:46 pm elsua: @Ridgehead I'm afraid that's the end result of recognition; a dead end; people share their knowledge because they want to [Period] #KMers
4:46 pm klowey22: a subliminal note, that i'm liking, it doesnt quite take the 10k hours to be an 'expert'...we're talking about knowledge flow... :) #kmers
4:46 pm Ridgehead: @KevinDJones tagging with a recognized reputation :) #KMers
4:46 pm KevinDJones: @Ridgehead True, but instead of subjective tagging, badges are objective tagging. #KMers
4:47 pm swanwick: @stangarfield When do you want loose expert communities vs. tightly managed ones? #KMers
4:47 pm klowey22: @atownley hi Andrew! #kmers
4:47 pm jeffhester: @elsua There is no one-size-fits-all solution. Some people will share without it, but generally recognition is very powerful. #KMers
4:47 pm elsua: @stangarfield That's a very nice way of putting it, too, Stan! Thanks for that one! :) #KMers
4:48 pm swanwick: @elsua But isn't the concept of personal branding in the ether working its way into personal branding inside the corp? #KMers
4:48 pm stangarfield: @klowey22 Yes, along with a ranked list of those people who have been thanked #KMers
4:48 pm Ridgehead: @KevinDJones 'incentivized' form of recognition, via reputation 'badges/tagging' #KMers
4:49 pm elsua: @jeffhester Yes, but recognition introduces an ill behaviour: gaming the system & hunt for it consistently; over time it'll devalue #KMers
4:49 pm jeffhester: @elsua You are right. The best experts are self-motivated to participate. Recognition (IMO) tips the scales for some on the fence. #KMers
4:49 pm klowey22: {moderator} Q4: How do we align to strategy as well as ensure/measure business value? #kmers
4:49 pm atownley: @swanwick The problem with being the expert is the trade-off between facilitating knowledge exchange and doing your "day job" #kmers
4:49 pm elsua: @swanwick Ha! Personal branding would surely want to do that, but the corporate brand has got other thoughts ... :-P #KMers
4:49 pm ChiefExecMom: Anyone know how Booz Allen Hello is working in practice (lots of good press) #KMers
4:50 pm atownley: Most organizations make this really hard to balance. If not handled properly, SM as knowledge conduit only makes it worse #kmers
4:51 pm elsua: @jeffhester I agree, although, in principle,I always try to stay away from recognition & avoid it like the plague (i.e. #KM's awards) #KMers
4:52 pm tigersandbears: Q3: Incentive and recognition processes & programs, 'how to' tools..get the extroverts and introverts participating #kmers
4:52 pm klowey22: @atownley how so? #kmers
4:52 pm Ridgehead: THE golden KM question RT @klowey22: Q4: How do we align KM to strategy as well as ensure/measure business value? #KMers
4:52 pm elmi: @elsua sharing expertise cn also new B sensemaking oppty 4 the person sharing expertise - so ths could B motivator then #kmers
4:52 pm stangarfield: @swanwick Avoid redundant communities so people can ask for help in one place. Once created, communities should be led, not managed. #KMers
4:52 pm klowey22: RT @ChiefExecMom: Anyone know how Booz Allen Hello is working in practice (lots of good press)> ask @meganmurray ? #kmers
4:52 pm KevinDJones: Q4: Use as a 'recruiting' tool for either positions or projects. #KMers
4:53 pm elsua: @klowey22 Q4 I'd love to know the answer to that one; in my 10+ years of doing KM I've never seen it consistently applied anywhere :( #KMers
4:53 pm klowey22: @Ridgehead so, we can solve it in 7 minutes here, right? :) #kmers
4:53 pm atownley: @elmi Very true. #kmers
4:54 pm elsua: @atownley But then again "being in an expert" in your day job is an essential, right? Why neglect it? Why not embrace it? #KMers
4:54 pm swanwick: @klowey22 Q4: Measure reduction in time spent searching for info. Measure connectedness of corporation (#SNA) #KMers
4:54 pm atownley: Weird interleave/lag issues today with #kmers trying to keep up. :)
4:54 pm stangarfield: @klowey22 Collect and promote stories of those using and benefiting, including the value received. #KMers
4:55 pm jeffhester: We DO align KM to strategy and ensure business value, but it will take more than six minutes to explain how. #KMers
4:55 pm elsua: @elmi Yes, but it is an intrinsic one, not an explicit one; different perspective, imo; much more powerful the former one #KMers
4:55 pm klowey22: RT @swanwick: @klowey22 Q4: Measure reduction in time spent searching for info. Measure connectedness of corporation>agreed! #kmers
4:55 pm elmi: RT Yes! @elsua: being in an experti n your day job is an essential, right? Why neglect it? Why not embrace it? #KMers
4:55 pm atownley: @klowey22 It's always easier/faster for the person with the question to ask the person who knows. #kmers
4:55 pm klowey22: RT @stangarfield: @klowey22 Collect and promote stories of those using and benefiting, including the value received. >agreed! #kmers
4:55 pm Ridgehead: Q4 - @stangarfield - you have docuement info on measuring business value, yes? pls post link #KMers
4:56 pm atownley: With most of these systems, if the expert can capture some of what they know, this is minimized, but active participation with... #kmers
4:56 pm atownley: more potential voices, can make this harder to manage in real-time (which was the topic, right?) #kmers
4:56 pm elsua: ? @swanwick: @klowey22 Q4: Measure reduction in time spent searching for info. Measure connectedness of corporation (#SNA) #KMers
4:56 pm jeffhester: #1 - Communities support the business strategy of the sponsoring organization (or they don't get deployed). #KMers
4:57 pm atownley: @elsua It's only essential of your performance review says it's essential. Cool that @ChiefExecMom 's org is integratging #kmers
4:57 pm klowey22: @jeffhester zero grassroots communities? #kmers
4:58 pm jeffhester: #2 Connections people make are a big part of the value. Problems solved. Innovative solutions delivered. #KMers
4:58 pm KevinDJones: @jeffhester Seems too limited. Communities around topics (as opposed to orgs) have been very effective. #KMers
4:58 pm elsua: @jeffhester Whoah! So what happens if a community on something completely different is "created"? Something like non work related... #KMers
4:58 pm jeffhester: @klowey22 correct. #KMers
4:59 pm jeffhester: #3 experts and knowledge managers ferret out those success stories and share them across the enterprise #KMers
4:59 pm elsua: @atownley I think it goes well beyond your performance review; it's about whether you can do your job, or not; & for that a level ... #KMers
4:59 pm atownley: @swanwick What tools are you going to provide to track it, or are you going to just ask ppl to take good notes ;) #kmers
4:59 pm jeffhester: @KevinDJones some communities are topical, but all have a sponsor. #KMers
4:59 pm elsua: @atownley ... of expertise is needed; otherwise you're on the wrong job altogether! :) #KMers
5:00 pm Ridgehead: Q4 - aligning to b-strategy: invite WILLING participants from diff silos/b-units/locations/cultures & mold KM to meet their needs #KMers
5:00 pm klowey22: that brings us to 1pm ET, thanks so much for making the time to be available live! see you next week for another great chat! #kmers
5:00 pm 4KM: Re: expertise location RT @elsua: @jeffhester Yes, but recognition introduces...gaming the system...over time it'll devalue #KMers
5:00 pm MinLii: Minna Takala from Finland joined in the discussion #KMers
5:00 pm swanwick: @atownley LOL, not saying I had the answer to that question. Perhaps some surveying to get a ballpark. #SNA has a methodology #KMers
5:01 pm Ridgehead: internal champions, executive vocal sponsorship, healthy budget, these items help too :) #KMers
5:01 pm swanwick: @klowey22 Great Job John. Very lively and informative chat! #KMers
5:01 pm elsua: @MinLii Hi Minna, oh dear, I think you just arrived a bit late; the live session is now over; time to catch up w/ tweets & chime in! #KMers
5:02 pm swanwick: Next week we are doing a joint venture with #innochat Our chat will be reg time on our hashtag. Their chat will be Thurs on theirs #KMers
5:02 pm klowey22: @MinLii hi Minna, thanks for joining! #kmers
5:02 pm atownley: @elsua BTW, you don't have to convice *me* ;) I'm talking from perspective of the majority of people with the information & tacit K #kmers
5:02 pm elsua: ? @Ridgehead: internal champions, executive vocal sponsorship, healthy budget, these items help too :) / They do! Essential, imo #KMers
5:02 pm Ridgehead: Yup, cheers to John RT @swanwick: @klowey22 Great Job John. Very lively and informative chat! #KMers
5:03 pm swanwick: More details about chats will be provided on http://KMers.org #KMers
5:03 pm MinLii: next time them ... just noticed that @elsua & @elmi where here #KMers
5:03 pm jeffhester: @klowey22 Thanks John. Great job moderating! #KMers
5:03 pm atownley: Bottom line, for the majority of people, they have a job that allows them to do other things. This is a big problem, and... #kmers