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[Transcript] Developing a Community
Chat Event:
Date & time:
Tuesday, December 7, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:57 pm | swanwick: | {moderator} Everybody ready to chat about "Developing a Community"? Start your #tweetchat engines! #KMers |
| 4:58 pm | stangarfield: | RT @swanwick: I am excited to be moderating KMers chat TODAY on Developing a Community http://bit.ly/heR0h5 at 12pm ET #KM #cmtychat #KMers |
| 5:01 pm | swanwick: | {moderator} Hello folks & welcome to today's chat about community. Hopefully we will have @StanGarfield here. He is a top expert #KMers |
| 5:02 pm | swanwick: | {moderator} As you introduce yourself today pls tweet one thing you like about the new http://KMers.org. #KMers |
| 5:02 pm | swanwick: | {moderator} In another tweet, tell us what you think could be better on http://KMers.org #KMers |
| 5:02 pm | elsua: | RT @swanwick I am excited to be moderating #KMers chat TODAY on Developing a Community http://bit.ly/heR0h5 at 12pm ET #KM #cmtychat / +1!! |
| 5:03 pm | elsua: | @swanwick Apologies, Rob, for not making it today, on my way out to airport, heading back home; will catch transcript #KMers #KM #cmtychat |
| 5:03 pm | stangarfield: | @swanwick I'm here - Stan Garfield, Deloitte Community Evangelist, Detroit, MI #KMers |
| 5:03 pm | swanwick: | No problem at all @elsua. We will definitely miss your insight. #KMers |
| 5:04 pm | jeffhester: | @swanwick Jeff Hester from Fluor in SoCal. I'm passionate about developing communities #KMers |
| 5:04 pm | swanwick: | Anyone else joining us to talk about #community ? #KM #innochat #cmtychat Starting in a few mins. #KMers |
| 5:05 pm | BarbaraFillip: | Barbara Fillip, on assignment @ NASA/GSFC in Greenbelt, MD. #kmers |
| 5:05 pm | steveellwood: | @swanwick Steve Ellwood, dabbler in KM at BT; keen on finding ways to stimulate community involvement #KMers |
| 5:05 pm | swanwick: | Hi Jeff. Hi Stan. Good to "see" you. Any thoughts on PROS/CONS of the new http://KMers.org ? #KMers |
| 5:05 pm | swanwick: | Welcome Barbara and Steve. #KMers |
| 5:06 pm | elsua: | @swanwick Awww, thanks! Will try to add my ¢2, when I back tomorrow & after reading the chat transcript... #KMers |
| 5:06 pm | swanwick: | {moderator} We will get started in a few mins. Probably a few more folks straggling in. #KMers |
| 5:06 pm | swanwick: | @StanGarfield how was #KMW10 #KMers |
| 5:07 pm | swanwick: | @elsua Yes folks know that they can add comments to chat events on the website, right? The dialog can continue asynchronously. #KMers |
| 5:08 pm | elsua: | @swanwick Exactly! Thanks for the heads up, Rob! Have a great event, folks! :) #KMers |
| 5:08 pm | stangarfield: | @swanwick KMWorld was about the same as usual - excellent keynotes, some good sessions, and it was great to chat with KM colleagues #KMers |
| 5:09 pm | swanwick: | {moderator} OK, here we go... Q1: How do you know when a community is needed? #KMers |
| 5:10 pm | swanwick: | "needed" being an interesting word that could probably use a little parsing. #KMers |
| 5:11 pm | swanwick: | @StanGarfield what are the signs you look for that there is critical mass of people who need some community support? #KMers |
| 5:12 pm | BarbaraFillip: | I'm struggling with the word "community" here. Are we talking about a CoP? #kmers |
| 5:13 pm | swanwick: | @BarbaraFillip Could be CoP or CoI. Group that is not already formed. #KMers |
| 5:13 pm | jeffhester: | @swanwick "need" does not translate to success or even minimal participation, unless the "critical mass" sees the need #KMers |
| 5:13 pm | stangarfield: | Q1: A topic of great interest to a critical mass of people, with no existing relevant community, & which will attract members to join #KMers |
| 5:13 pm | ithorpe: | Ian Thorpe working on Communities in UNICEF joining a bit late, and multitasking #KMers |
| 5:14 pm | swanwick: | @ithorpe Ian good to see you. #KMers |
| 5:14 pm | pekadad: | @swanwick Lee Romero from Deloitte in Detroit here. #KMers |
| 5:15 pm | swanwick: | @jeffhester But does the critical mass always know what to do about the need? #KMers |
| 5:15 pm | steveellwood: | @swanwick when you notice (forums/newsgroups/irc) an aggregation of people around a topic; when you see *growth* questions How/What #KMers |
| 5:15 pm | jeffhester: | "Need" is more often driven by business strategy or opportunity, but until the mass believes in that need, forget about it... #KMers |
| 5:15 pm | pekadad: | @stangarfield Any thoughts on how to identify that something is a "topic of great interest"? #KMers |
| 5:15 pm | BarbaraFillip: | Not sure about critical mass. Doesn't necessarily mean lots of people. Could be 5 people spread out across a single organization. #kmers |
| 5:15 pm | swanwick: | @pekadad Lee, thx for joining. We are talking about when to get involved with forming a community #KMers |
| 5:16 pm | pekadad: | @stangarfield Do you assume someone in the group recognizes this and sets about 'formalizing' the community? #KMers |
| 5:16 pm | jeffhester: | @swanwick No, and this is were leadership can make or break the success of a community #KMers |
| 5:16 pm | pekadad: | @stangarfield Or is there some kind of (visible) emergent recognition of the topic? #KMers |
| 5:16 pm | swanwick: | @BarbaraFillip Good point. There are lots of different types of communities that each need different levels of support/governance. #KMers |
| 5:17 pm | swanwick: | @jeffhester Is there some way to understand what "critical mass" is for a community? #KMers |
| 5:18 pm | pekadad: | @BarbaraFillip I think 'critical mass' is critical, but it's not a magic #. I would think 5 is too small to be a community, though #KMers |
| 5:19 pm | ithorpe: | Q1 wondering if you need critical mass plus a few leaders who recognize it is there who are willing to take action #KMers |
| 5:19 pm | stangarfield: | @pekadad Internet buzz, news, blogs, email messages, events, organizations, practices, specialties, events, search, chat, tweets, etc #KMers |
| 5:19 pm | steveellwood: | @pekadad how about 5 content providers, 50 editors, 500 lurkers; community size/engagement varies. Still may be a community, no? #KMers |
| 5:19 pm | elmibester: | Joining late #kmers |
| 5:19 pm | BarbaraFillip: | Critical mass = whatever # makes it useful to members in a sustained way? #kmers |
| 5:20 pm | jeffhester: | @swanwick critical mass is defined by potential value. In my experience, it can be as few as 10 or 12 #KMers |
| 5:20 pm | swanwick: | @elmibester Welcome Elmi. Great to see you. #KMers |
| 5:21 pm | jeffhester: | However, along with the critical mass, you need commitment to resources (for sustainability) #KMers |
| 5:21 pm | jeffhester: | RT @BarbaraFillip: Critical mass = whatever # makes it useful to members in a sustained way? /well said #KMers |
| 5:21 pm | ithorpe: | Surely giving people good tools and methods of working can lower the critical mass needed for engagement #KMers |
| 5:21 pm | stangarfield: | @pekadad There is usually someone passionate about the topic who recognizes the need or opportunity and is willing to start it #KMers |
| 5:22 pm | swanwick: | @stangarfield So is it largely just monitoring content flow and making a "gut" call about whether more cmty support is warranted? #KMers |
| 5:22 pm | pekadad: | @steveellwood In that case, it's not a community of 5 members, but 555 (based on your #s). I count everyone not just 'active' people #KMers |
| 5:23 pm | samepagewiki: | And is the discussion re internal & external comms? RT @barbarafillip: Struggling with word "community" here. R we talking about CoP? #kmers |
| 5:23 pm | swanwick: | {moderator} Q2: So you ID need for a supported community. What do you do first? #KMers |
| 5:24 pm | pekadad: | @steveellwood But (statistically) you need the 555 to get the 5 'active' members who do the bulk of contributing #KMers |
| 5:24 pm | swanwick: | @pekadad Heh, that is true here too. Lots of people "watch" these chats. #KMers |
| 5:25 pm | pekadad: | @swanwick That monitoring is done by someone who might lead (or be in) the community, not by someone outside of it. #KMers |
| 5:25 pm | ithorpe: | @swanwick in our case we let people know we are there to help and let them come to us. We don't try to tell people they need a CoP #KMers |
| 5:25 pm | stangarfield: | @swanwick I think need arises from passionate people who will lead communities, not from a controlling authority rolling out CoPs #KMers |
| 5:26 pm | swanwick: | @stangarfield If they are SME's, do they necessarily know how to build a vibrant group? #KMers |
| 5:26 pm | elmibester: | Same here @ithorpe in our case we let people know we R there 2 help and let them come to us. We don't try 2 tell people they need it #KMers |
| 5:27 pm | pekadad: | @ithorpe That's right - if you tell someone they need a CoP, it is *much* more likely to fail. #KMers |
| 5:27 pm | jeffhester: | Need arises from passionate people who will lead communities, not from a controlling authority rolling out CoPs via @stangarfield +1 #KMers |
| 5:27 pm | swanwick: | @ithorpe Do you offer a "menu" of services so they know what they don't know? #KMers |
| 5:27 pm | BarbaraFillip: | @ithorpe Internally, we do at times TRY to get people to talk to each other more often through a community - 4 their own good ;) #kmers |
| 5:28 pm | pekadad: | @stangarfield So the potential 'weak link' is ensuring that those who identify the need for a CoP know how to work with someone #KMers |
| 5:28 pm | steveellwood: | @swanwick Q2 we provide a sharing infrastructure "this is how some other communities do this..." #KMers |
| 5:28 pm | jeffhester: | @swanwick at Fluor, we consult with people interested in starting a community, guiding them through the process. #KMers |
| 5:29 pm | pekadad: | @stangarfield who can guide them through a process to be successful #KMers |
| 5:30 pm | ithorpe: | @swanwick not a menu exactly but we have an intranet site with intro, guidance, tools and contact info and we present, blog etc. #KMers |
| 5:30 pm | mloxton: | #KMers Stan, but how do you push people over the edge to become passionate. Many are maybe close to tipping but need some kind of push |
| 5:30 pm | swanwick: | {Moderator} That sounds like a roaring concensus. Let's move on. :) #KMers |
| 5:30 pm | knowledgetank: | #KM #KMers links for 2010-11-30 http://ow.ly/1aewOc |
| 5:31 pm | ithorpe: | Like others here we also consult guide people through a process who think they might want a CoP. #KMers |
| 5:31 pm | stangarfield: | @pekadad Yes, for most internal community programs, but for external, leaders figure out their own path, e.g., Yahoo Group, TweetChat #KMers |
| 5:32 pm | swanwick: | {moderator} Q3: How do you know a community is on a good path? #KMers |
| 5:32 pm | BarbaraFillip: | Tricky for someone outside of the community to walk in and provide guidance. Best to work closely with a champion within perhaps. #kmers |
| 5:32 pm | orgnet: | @stangarfield critical mass is whatever helps the community grow [self-organizing] in size & connectivity #KMers |
| 5:32 pm | swanwick: | Q3 follow-up: Do you continue tracking everyone that came to you for support? #KMers |
| 5:33 pm | steveellwood: | Q3 Good path: growing engagement with new folk; thread length; thanks being expresses people joining through reference #KMers |
| 5:33 pm | mloxton: | #KMers 3- by comparing to the CoP Maturity Model I am building - and if they are generating knowledge that aligns with corp objectives |
| 5:34 pm | ithorpe: | Q3. Still figuring this one out since we are still relatively new at this. Listening attentively ;-) #KMers |
| 5:34 pm | stangarfield: | @mloxton You can't force passion - it has to emerge from within #KMers |
| 5:35 pm | swanwick: | @mloxton Matthew, welcome to the chat BTW. Good to have you here. #KMers |
| 5:35 pm | jeffhester: | Q3- Engagement, enthusiasm and participation are all signs of a community on the right path. #KMers |
| 5:35 pm | ithorpe: | Q3 we have developed a model questionnaire for community leaders to use to get feedback on how the CoP is doing #KMers |
| 5:35 pm | swanwick: | @mloxton Do you have a link for your draft CoPMM? #KMers |
| 5:36 pm | swanwick: | @ithorpe Can you publish that questionnaire and send a link? #KMers |
| 5:36 pm | orgnet: | @mloxton There are several types of community membership... we use 3 rings... weave outer rings in to the core. http://bit.ly/bdqjQW #KMers |
| 5:36 pm | jeffhester: | Q3 follow up: And yes, we track both operational peformance (partipation) and strategic perf. (value) #KMers |
| 5:37 pm | mloxton: | #KMers Thanks Stan, got my timezone right this time ;) Model is at http://mloxton.wikispaces.com/CoP+Maturity+Model+workshop |
| 5:38 pm | swanwick: | @jeffhester If you are only providing support when asked, curious what you do when op or strat perf is low? #KMers |
| 5:38 pm | cmeadvocate: | First time listening in on the #KMers tweetchat - lots of nice dialog for the #meded and #hcsm communities. Love insights on CoPs |
| 5:38 pm | mloxton: | #KMers @ithorpe I am planning to build a questionnaire instrument once the maturity model is done |
| 5:39 pm | cmeadvocate: | can u share? RT @ithorpe: we have developed a questionnaire for community leaders to use to get feedback on how the CoP is doing #KMers |
| 5:39 pm | swanwick: | Folks on the chat, it looks like TweetChat does not like the "+" in the link so cut and paste into browser rather than click. #KMers |
| 5:39 pm | pekadad: | @mloxton Interesting model, but it would be hard to scale across a large number of communities, wouldn't it? How do you assess? #KMers |
| 5:39 pm | jeffhester: | @swanwick we don't mandate communities. You cannot mandate passion. #KMers |
| 5:40 pm | swanwick: | @cmeadvocate Great to have you here. #cmtychat is another community that covers this topic all the time. #KMers |
| 5:40 pm | jeffhester: | @swanwick but once a community commits, we work with them on an ongoing basis. #KMers |
| 5:41 pm | swanwick: | @jeffhester So, what are you doing with the measures? How is it impacting your actions? #KMers |
| 5:41 pm | mloxton: | #KMers @pekadad, not sure, but I think it would scale. Care to test it when it's ready? ;) |
| 5:41 pm | cmeadvocate: | #TYVM! RT @swanwick: @cmeadvocate Great to have you here. #cmtychat is another community that covers this topic all the time. #KMers |
| 5:41 pm | ithorpe: | @cmeadvocate @swanwick we're working on semi-public site that will have this online (@weknowmore is the brains/brawn behind this) #KMers |
| 5:41 pm | orgnet: | @jeffhester @swanwick Yes! We have found that emergent comms almost always more passionate/growing than prescribed comms #KMers |
| 5:42 pm | pekadad: | @mloxton Fair question - though you're better off asking @stangarfield that then me :) #KMers |
| 5:42 pm | twchat: | #KMers You can find all kinds of cross-topic communities on the Chat Schedule: http://bit.ly/ChatSched |
| 5:42 pm | jeffhester: | @swanwick measures help us (and the communities themselves) diagnose where additional help may be needed #KMers |
| 5:43 pm | cmeadvocate: | Any data about health of open-loop CoPs vs closed-loop CoP? I think this gets at the question of emergent vs prescribed. #KMers |
| 5:43 pm | mloxton: | #Kmers the model will be copyleft attribution, so you are free to use if you want |
| 5:43 pm | ithorpe: | @mloxton would love to see it. #KMers |
| 5:43 pm | BarbaraFillip: | Trying to scale can trigger a collapse. Sometimes small and focused is better. Not the solution for everyone. #kmers |
| 5:45 pm | orgnet: | @jeffhester @swanwick we use simple network measures to gauge comm growth/adaptability and where to focus "building" attention #KMers |
| 5:45 pm | swanwick: | {moderator} Q4: Are online community tools essential in this day and age? Can communities thrive without? #KMers |
| 5:45 pm | cmeadvocate: | For example, an open-loop CoP on treating hypertension vs the a CoP launched by a medical society to discuss cardiology challenges #KMers |
| 5:46 pm | pekadad: | @swanwick Q4: That depends on your organization. Any large (distributed) org requires them. A small local org might not. #KMers |
| 5:46 pm | mloxton: | #kmers @ithorpe the precursor KM climate survey is ready, you can try it http://www.surveymonkey.com/s/BH22WN9 |
| 5:46 pm | pekadad: | @swanwick Q4: But if part of your intent is to capture knowledge through the community, you need a way to do that regardless. #KMers |
| 5:46 pm | jeffhester: | @swanwick Q4: online tools are essential aids if you need to bridge gaps of space and time #KMers |
| 5:47 pm | mloxton: | #KMers @ithorpe the precursor KM climate survey is ready, you can try it www.surveymonkey.com/s/BH22WN9 |
| 5:47 pm | ithorpe: | RT @pekadad @swanwick Q4 That depends on your organization. Any large (distributed) org requires them. A small local org might not. #KMers |
| 5:47 pm | ithorpe: | @mloxton thanks! #KMers |
| 5:50 pm | samepagewiki: | So true. RT @jeffhester: @swanwick we don't mandate communities. You cannot mandate passion. #KMers |
| 5:50 pm | swanwick: | {moderator} Q5: When do you counsel a relatively inactive community to pack-in vs. trying something new to revive? #KMers |
| 5:50 pm | kenny_cox: | RT @cmeadvocate: can u share? RT @ithorpe: we have developed a questionnaire for community leaders to use to get feedback on how the CoP is doing #KMers |
| 5:51 pm | mloxton: | #KMers Q4 No if the cop is local and co-located, yes if it is geographically or temporaly distributed |
| 5:51 pm | stangarfield: | @swanwick SMEs may or may not know how to form communities, and can seek help to do so from internal communities program or external #KMers |
| 5:53 pm | stangarfield: | Q4: local communities need minimal technology (e.g., calendar, web site). Virtual communities need discussion board. #KMers |
| 5:54 pm | BarbaraFillip: | Q5: I'd want to understand what's going on with the community, why it's faltering before suggesting a way forward. #kmers |
| 5:55 pm | ithorpe: | Q5. honestly its been very hard to get any communities 2 admit failure & pack it in. If anything less successful ones just fade away #KMers |
| 5:55 pm | pekadad: | @swanwick Q3: At Deloitte, @stangarfield is adopting the use of a red/yellow/green model of communities. #KMers |
| 5:55 pm | swanwick: | @BarbaraFillip Are there patterns of downward activity that you have recognized? #KMers |
| 5:56 pm | pekadad: | @swanwick Q3: It is similar to @mloxton 's maturity model but simpler. #KMers |
| 5:56 pm | jeffhester: | Q5: Some communities serve a purpose for a defined time. When the need has been served, the community is absorbed by another. #KMers |
| 5:56 pm | stangarfield: | Q5: Give them options, e.g., bring your community back to life, convert to a static website, or retire if no longer needed. #KMers |
| 5:56 pm | samepagewiki: | Online communities r essential for internal & external communities to thrive. Offline ways can bring people together to complement. #KMers |
| 5:56 pm | swanwick: | @pekadad @StanGarfield Would definitely like to hear more about red/yellow/green model #KMers |
| 5:57 pm | stangarfield: | @pekadad We track membership, discussion board posts, event frequency, and communications frequency and give red/yellow/green to each #KMers |
| 5:57 pm | swanwick: | [moderator} I have to drop for a 1pm meeting. Thx for the insights. Transcript posted shortly. #KMers |
| 5:57 pm | iKNOW_Politics: | Can you share with us @ithorpe Q3 we have developed a model questionnaire for community leaders to use to get feedback on CoP #KMers |
| 5:58 pm | pekadad: | @swanwick Thanks for moderating! #KMers |
| 5:58 pm | swanwick: | {moderator} Remember that you can recommend chat topics, vote for ones already there, and sign-up to moderate at http://KMers.org #KMers |
| 5:58 pm | stangarfield: | @swanwick See section 10 under Goals in Communities Manifesto https://docs.google.com/View?id=ddj598qm_44fx54rbg5 #KMers |
| 5:59 pm | ChiefExecMom: | Resolution is to get back into #KMers chat. There's never an extra hour but there always is too, if you know what I mean! |
| 6:00 pm | ithorpe: | Like @stangarfield suggs Give them options e.g. bring community back to life, convert to static website, retire if no longer needed #KMers |
| 6:00 pm | swanwick: | Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard #KMers |
| 6:04 pm | jeffhester: | Thanks to @stangarfield @pekadad @ithorpe @mloxton @orgnet and others for today's discussion, and thx to @swanwick for moderating #KMers |
| 6:09 pm | stangarfield: | @elmibester Good to have at least 2 community leaders for backup if one is busy or unavailable, but passionate leaders will make time #KMers |
| 6:12 pm | mloxton: | #KMers @ithorpe, Q5 so do you just let idle cops creep along, or do you put a bullet in them? |
| 6:20 pm | orgnet: | @stangarfield @elmibester We often see 2 types of leaders -- 1)Task and 2)Social. The social leaders are often network weavers. #KMers |
| 6:55 pm | ithorpe: | @mloxton so far we let them creep along - although I think some should be put out of their misery. #KMers |
| 6:58 pm | ithorpe: | RT @jeffhester Thanks to @stangarfield @pekadad @mloxton @orgnet & Jeff others for todays discussion, & thx 2 @swanwick 4 moderating #KMers |
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