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[Transcript] Community lurkers: does the 90-9-1 percentage rule really apply, and if so, so what?
Date & time:
Tuesday, February 8, 2011 - 17:00 - 18:00 UTC
Transcript:
| 5:00 pm | stangarfield: | {Moderator} Welcome to today's KMers.org Twitter chat. Please introduce yourselves - who are you, what do you do, and where are you? #KMers |
| 5:01 pm | pekadad: | @stangarfield Lee Romero from Deloitte in Detroit here #KMers |
| 5:01 pm | jmcgee: | Hello Stan, Jim McGee here in chilly Chicago - still working on helping organizations take advantage of these KM ideas #kmers |
| 5:01 pm | swanwick: | Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard #KMers |
| 5:01 pm | stangarfield: | FYI, Corporate Social Media vs. Intranets chat will now be held on March 1. #KMers |
| 5:02 pm | stangarfield: | Welcome, Lee, Jim, and Swan. Who else is joining us today? #KMers |
| 5:03 pm | jeffhester: | Hi @stangarfield, Jeff Hester in Southern California, helping build knowledge communities at Fluor. #KMers |
| 5:03 pm | liz_with_hat: | Liz Williams here, from London #kmers |
| 5:04 pm | stangarfield: | Welcome, Jeff and Liz. #KMers |
| 5:05 pm | swanwick: | Rob Swanwick here. I have to be a part of the 90 today. Cranking on a ppt for 1pm. :( #KMers |
| 5:05 pm | stangarfield: | Let's get started. The rule of thumb for today's chat is that in a community, only 10% of the members will be at all active. #KMers |
| 5:06 pm | stangarfield: | 1% will be very active, and 90% will not be active. Q1: Is this consistent with your experience? #KMers |
| 5:06 pm | tbc0: | Hi Stan. Tim Chambers in Colorado Springs. Developing KM ideas to share with JDSU colleagues. #KMers |
| 5:07 pm | jcwhal: | Jen Whalen here. Hi Stan. #KMers |
| 5:07 pm | ValSanna: | RT @SiliconHalton: TONIGHT Silicon Halton event @NedDevinesONT in #Milton. Join us! http://bit.ly/hUGljG #kmers |
| 5:07 pm | stangarfield: | Welcome, Tim. Thanks for joining us. #KMers |
| 5:08 pm | VMaryAbraham: | @stangarfield Hi Stan. Mary Abraham of AboveandBeyondKM.com here. #KMers |
| 5:08 pm | pekadad: | @stangarfield I think "active" needs to be quantified a bit. #KMers |
| 5:08 pm | stangarfield: | Welcome, Mary. Glad to have you with us. #KMers |
| 5:08 pm | jmcgee: | The 90-9-1 still feels right as a rule of thumb - I use it as a challenge to improve on for internal communities #kmers |
| 5:08 pm | liz_with_hat: | @stangarfield are we talking about online communities only, or in general? #kmers |
| 5:08 pm | pekadad: | @stangarfield In some prior writing http://bit.ly/enUcHi - I defined as "posted to forum once in six months" #KMers |
| 5:09 pm | jeffhester: | Q1: I would say those figures are reasonably accurate. How do you define "active?" #KMers |
| 5:09 pm | pekadad: | @stangarfield You can tweak as you wish (shorter span, more posts, etc.) but it should be defined. #KMers |
| 5:09 pm | WeKnowMore: | RT @stangarfield: Let's get started. The rule of thumb for today's chat is that in a community, only 10% of the members will be at all active. #KMers |
| 5:09 pm | WeKnowMore: | RT @stangarfield: 1% will be very active, and 90% will not be active. Q1: Is this consistent with your experience? #KMers |
| 5:09 pm | stangarfield: | My definition of active means some level of contribution and/or participation - submissions, presentations, posts, etc. #KMers |
| 5:09 pm | VMaryAbraham: | @stangarfield Thanks, Stan. I'm glad to join all of you. #KMers |
| 5:09 pm | pekadad: | @stangarfield With that definition, I found "active" was a very stable 50% of the members. #KMers |
| 5:10 pm | dpontefract: | 90-9-1 rule is a sign of current adoption rates @stangarfield 1% very active, 90% not active. Q1: Is this consistent with your exp? #KMers |
| 5:10 pm | stangarfield: | It applies to both online and in-person communities. For in-person, what percentage of members attend meetings? #KMers |
| 5:11 pm | pekadad: | @stangarfield Obviously, if you tighten that up (once/month, or 1/week) the percentage will get smaller. #KMers |
| 5:11 pm | leonardkish: | Leonard Kish. KM-focused consultant for product development. Q1. Depends on size, goal of community. For, say, wikipedia, yes. #kmers |
| 5:12 pm | jeffhester: | Bradley Horowitz has a great blog on participation seen at Yahoo Groups: http://bit.ly/gFjrLG #KMers |
| 5:12 pm | VMaryAbraham: | @leonardkish You're right, Leonard. The participation rates are a function of group size/dynamics, leadership and shared vision. #KMers |
| 5:12 pm | stangarfield: | @VMaryAbraham I think Enterprise 2.0 deployments are not much different - there is wishful thinking involved. #KMers |
| 5:12 pm | BarbaraFillip: | Barbara Fillip joining in from NASA/Goddard in MD. Q1: If 90% are not active, why are they considered part of the community? #KMers |
| 5:13 pm | curtisaconley: | Q1: Yes, 90-9-1 is consistent, more or less, with what I've seen #kmers |
| 5:13 pm | VMaryAbraham: | A small cohesive group involved in an urgent project should have high participation rates. #KMers |
| 5:13 pm | stangarfield: | @BarbaraFillip If they pay attention and learn from the community, then they are part of it. #KMers |
| 5:13 pm | jeffhester: | Horowitz breaks is down like this: 1% are creators, 10% are synthesizers, 100% are consumers. All are active. #KMers |
| 5:13 pm | stangarfield: | @VMaryAbraham Even in that case, I have seen that only 2-3 people regularly contribute. #KMers |
| 5:13 pm | liz_with_hat: | IME it applies online, but not offline communities. In my dept we get 50-90% at any given meeting, and everyone attends at least some #kmers |
| 5:14 pm | srjbridge: | RT @jeffhester: Horowitz breaks is down like this: 1% are creators, 10% are synthesizers, 100% are consumers. All are active. #KMers |
| 5:14 pm | leonardkish: | Yep. RT @VMaryAbraham: A small cohesive group involved in an urgent project should have high participation rates. #kmers |
| 5:14 pm | thelaurenklein: | RT @stangarfield: It applies to both online and in-person communities. For in-person, what percentage of members attend meetings? #KMers |
| 5:15 pm | stangarfield: | @liz_with_hat @curtisaconley Curtis, what is your experience with in-person attendance at KM Chicago? What percentage of members? #KMers |
| 5:15 pm | VMaryAbraham: | RT @stangarfield: @VMaryAbraham Even in that case, I have seen that only 2-3 people regularly contribute < they may be the experts. #KMers |
| 5:15 pm | stangarfield: | @VMaryAbraham Yes, or at least the most passionate members #KMers |
| 5:16 pm | VMaryAbraham: | Participation rates grow as individual investment in the community grows. So should the focus be on converting lurkers? #KMers |
| 5:16 pm | jeffhester: | Isn't consumption an important part of participation? #KMers |
| 5:16 pm | curtisaconley: | @stangarfield re: KM Chicago attendance, we get probably .05-1% of our membership that attends in person (~15), give or take #kmers |
| 5:16 pm | thelaurenklein: | Engagement is unique depending on persona, archetype as it relates to the community #KMers |
| 5:16 pm | stangarfield: | In the Midwest KM Community, only 6-8 people attend in person meetings each month out of 42 members in the Detroit area #KMers |
| 5:17 pm | stangarfield: | @jeffhester Yes, it is. #KMers |
| 5:17 pm | thelaurenklein: | Authentic, high trust relationships and community weaver role become critical to community management #KMers |
| 5:17 pm | liz_with_hat: | RT @jeffhester: Isn't consumption an important part of participation? < absolutely #KMers |
| 5:18 pm | stangarfield: | @VMaryAbraham I don't believe that lurkers need to be converted. To Jeff's point, if they are learning, then that is worthwhile. #KMers |
| 5:18 pm | thelaurenklein: | Active Readers may not come to a meeting, but are engaged in the membership in their own way #KMers |
| 5:18 pm | curtisaconley: | @jeffhester Yes. I think the challenge is measuring who is consuming. There is also a % of 'joiners' that stop involvement there #kmers |
| 5:19 pm | leonardkish: | True, but interesting things in game design are driving new ways to engage. RT @thelaurenklein: Engagement is unique...(to community) #kmers |
| 5:19 pm | stangarfield: | Q2: To pick up on Mary's question, should community leaders try to get lurkers to participate more actively, or not? #KMers |
| 5:19 pm | jeffhester: | @stangarfield in my view, there's a fourth group. After lurkers come the people that don't even show up at all. #KMers |
| 5:19 pm | VMaryAbraham: | @jmcgee If you're challenging internal communities to move beyond 90-9-1, what's an appropriate goal? #KMers |
| 5:20 pm | stangarfield: | @jeffhester Yes, as Curtis said, the join-only members who don't engage at all. Why do you think they even join? #KMers |
| 5:20 pm | thelaurenklein: | New social scorekeepers are part of the web's new game for certain @leonardkish, good point #KMers |
| 5:20 pm | jeffhester: | @curtisaconley Measuring who is consuming is important. It defines penetration. Analytics count. #KMers |
| 5:20 pm | VMaryAbraham: | @jeffhester @stangarfield If they don't show up at all, are they really part of the community? @BarbaraFillip #KMers |
| 5:20 pm | liz_with_hat: | @stangarfield @curtisaconley I suspect face-to-face attendance will vary more because barriers are more variable - location etc #kmers |
| 5:21 pm | pekadad: | @jeffhester @stangarfield So the percentages might be more like 70-20-9-1 ? #KMers |
| 5:21 pm | jeffhester: | @stangarfield Some people join because they are told to, without understanding the personal value. This is the opportunity. #KMers |
| 5:21 pm | curtisaconley: | Q2: Try to encourage more involvement from lurkers, but don't be discouraged if engaged % remains static. Expect troughs & peaks. #kmers |
| 5:21 pm | stangarfield: | @pekadad which is 70 and which is 20? #KMers |
| 5:22 pm | liz_with_hat: | Q2: depends why they're not contributing, e.g. is it lack of confidence, do they need to learn more before chipping in, or....? #kmers |
| 5:22 pm | jeffhester: | @pekadad for us, we watch the "last login" period to gauge voluntary, minimal participation. #KMers |
| 5:22 pm | jmcgee: | 90-9-1 heuristic helps me remember that 1 - there are multiple ways to participate, 2 -participation can evolve with support #kmers |
| 5:22 pm | pekadad: | @stangarfield 70 = joiners (getting nothing else), 20 = lurkers (join and read). I'm just making up the %s, though #KMers |
| 5:23 pm | stangarfield: | Q3: What tactics have you used to increase participation in communities? #KMers |
| 5:23 pm | curtisaconley: | e.g., avg. KMChicago meeting draws ~15, when we get a blizzard ~7, when Dave Snowden spoke to us, ~45 :) #kmers |
| 5:23 pm | thelaurenklein: | @jeffhester, agree that analytics are very important with our ability to track influence, especially with consumer communities #KMers |
| 5:23 pm | lizgloyn: | @liz_with_hat Or is it because the guidelines for what they're expected to contribute aren't clear? #kmers |
| 5:24 pm | jeffhester: | @pekadad @stangarfield At Fluor roughly 50% of all in-office employees signed in at least once in the past 30 days. #KMers |
| 5:24 pm | pekadad: | @stangarfield I do think that the percentages are just another place where the Zipf curve shows up, just like lots of other activity #KMers |
| 5:24 pm | stangarfield: | @lizgloyn Good point, it's good to define expectations for members #KMers |
| 5:24 pm | pekadad: | @jeffhester Signed into what? A portal? A specific community's site? Some kind of collaboration tool? #KMers |
| 5:25 pm | pekadad: | @stangarfield Q3: Get more members. Encourage / redirect activity to community forums (whatever those might be) #KMers |
| 5:25 pm | jeffhester: | @curtisaconley so the Snowden vs Snowed-in ration is 45:7? #KMers |
| 5:25 pm | ananeves: | Ana Neves. Portugal. Joining 4 few minutes. KM consultant - ok, no yawning-I've real KM experience working in KM as employee in orgs #KMers |
| 5:26 pm | stangarfield: | I have experimented with assigning members to present or lead a discussion once a year - this tended to scare away some people. #KMers |
| 5:26 pm | knowledgetank: | #KM #KMers Upcoming: Social Business Jam ? http://ow.ly/1beOU5 |
| 5:26 pm | jeffhester: | @pekadad Fluor has aggregated our KM tools into one system built around communities. #KMers |
| 5:26 pm | curtisaconley: | RT @jeffhester: @curtisaconley so the Snowden vs Snowed-in ration is 45:7? - Ha! Love it! #kmers |
| 5:26 pm | stangarfield: | I have also tried calling on people by name who have signed into a Live Meeting. Works some times, but some people will drop off. #KMers |
| 5:27 pm | ananeves: | may I just say that I "hate" the word lurkers? They may not be visibly active, but sometimes they are the best one spreading the word #KMers |
| 5:27 pm | pekadad: | @jeffhester OK - so a login is taken to mean, "I'm checking in with one or more of my communities", then? #KMers |
| 5:27 pm | jeffhester: | @lizgloyn @liz_with_hat Defining expectations is key. When you ask people to do something, most of the time they will do it. #KMers |
| 5:27 pm | jmcgee: | Q3 - encouraging participation - if 1 - nothing, if 9 - encouragement, 90 - mix of cold calling and offline invitation/coaching - #kmers |
| 5:28 pm | leonardkish: | Q2: We're all lurkers sometimes. Depends on time avail, prcvd ROl. Feedback, encourgmt helps, so ppl know they can prov. value. #kmers |
| 5:28 pm | lizgloyn: | @stangarfield Q3 Regular opportunities to contribute, like weekly posts to share defined experience/info; make participation a habit. #kmers |
| 5:28 pm | thelaurenklein: | @stangarfield creating a trusted space that is authentic is a significant set of skills for people to nurture the network is critical #KMers |
| 5:28 pm | jeffhester: | @pekadad Exactly. They might be contributing but more often they are consuming. #KMers |
| 5:28 pm | ananeves: | RT @leonardkish: Q2: We're all lurkers sometimes. Depends on time avail, prcvd ROl. << indeed! #kmers |
| 5:29 pm | stangarfield: | Thanks, Lee, Jim, and Liz. Any other replies to Q3 - how you encourage participation? #KMers |
| 5:29 pm | thelaurenklein: | @jeffhester measuring learning is not overtly determined based on systems and tests, it can also be subjective in nature #KMers |
| 5:29 pm | stangarfield: | @leonardkish Good point. Are there any lurkers right now who would care to de-lurk for a moment? #KMers |
| 5:30 pm | jeffhester: | @stangarfield Q2: Converting from a lurkers to a contributor is part of the path to becoming an expert. #KMers |
| 5:30 pm | pekadad: | @stangarfield If you're looking to increase % of active, remove inactive members (said with tongue in cheek). :) #KMers |
| 5:30 pm | jmcgee: | I prefer term "lurkers' to "legitimate peripheral participation" which is the academic term for same notion :) #kmers |
| 5:31 pm | stangarfield: | @jeffhester How do people decide to go do that path for the first time? What motivates them? #KMers |
| 5:31 pm | ananeves: | Q3 if online community, make sure you create synchronous events (preferably offline) where trust can be built or strengthened #KMers |
| 5:31 pm | BarbaraFillip: | @stangarfield Mostly lurking today, as an experiment. #KMers |
| 5:31 pm | jeffhester: | @stangarfield Q3 Three steps to encourage lurkers to become contributors... #KMers |
| 5:31 pm | curtisaconley: | Q3: Poll members about topics/speakers they're interested in, try to schedule meetings to cater to that #kmers |
| 5:31 pm | leonardkish: | Q3. I usually pitch a more effective means at communicating, also try to set goals on what will be the "right" amount of participtn. #kmers |
| 5:32 pm | jeffhester: | Q3: First, make sure then understand what's expected. Sharing is part of personal and career development. #KMers |
| 5:32 pm | curtisaconley: | Q3: Also try to grow membership, introduce the community to those who haven't joined and may be unaware of it #kmers |
| 5:32 pm | stangarfield: | Q4: We have all had the experience of asking if there are any questions or comments and hearing silence. What do you do next? #KMers |
| 5:33 pm | curtisaconley: | Great point RT @jeffhester: Q3: First, make sure then understand whats expected. Sharing is part of personal and career development. #kmers |
| 5:33 pm | stangarfield: | @BarbaraFillip Thanks! #KMers |
| 5:33 pm | jeffhester: | Q3: Second, ask them regularly to share. Personal touch points work wonders. #KMers |
| 5:33 pm | leonardkish: | Illiciting fdbck, always xlnt. RT @curtisaconley: Q3: Poll members about topics/speakers theyre interested in, try to schedule ... #kmers |
| 5:34 pm | jeffhester: | Q3: Third, remove the barriers to participation. Might be improving a work process, training, tools, etc. Be their advocate. #KMers |
| 5:34 pm | tbc0: | A 90-9-1 mindset seems to emphasize quantity over quality. I am uncomfortable with this. (Gathering additional thoughts.) #KMers |
| 5:34 pm | curtisaconley: | Q4: If you know people on the call who could share, ask them to directly and hopefully they won't be scared off #kmers |
| 5:34 pm | thelaurenklein: | @curtisaconley - agree that you need to take the pulse and poll/discus with individuals to establish common meaning #KMers |
| 5:35 pm | thelaurenklein: | @stangarfield in this community, I trust and know Stan and therefore feel that my comments and thoughts are welcome? #KMers |
| 5:35 pm | jeffhester: | @stangarfield Q4: Provoke discussion. Plant seeds that grow irresistible dialog. #KMers |
| 5:36 pm | jeffhester: | RT @curtisaconley: Q4: If you know people on the call who could share, ask them to directly and hopefully they wont be scared off /+1 #KMers |
| 5:36 pm | ananeves: | contacting people 1:1 encouraging participation - "what a great idea you have - why don't you share it with the rest of the group" #KMers |
| 5:37 pm | stangarfield: | It's always good to get someone to ask the first question to break the ice. More questions usually follow. So assign this in advance. #KMers |
| 5:37 pm | jcwhal: | Q3: Start small with expectation, e.g. if lurkers are new to subject, could they rate others' content or point to most helpful. #KMers |
| 5:38 pm | stangarfield: | @ananeves That often works very well. Ask people to present on a call, post their idea to a discussion board, or reply to a thread. #KMers |
| 5:39 pm | leonardkish: | Q4. Be specific to particular subjects, and be aware that it might not be the right venue, provide other avenues for priv. feedback. #kmers |
| 5:39 pm | pekadad: | @tbc0 Good point (quantity over quality). Is a 50-50 split of a 20 mbr comm better/worse than a 90-9-1 split for a 1000 mbr comm? #KMers |
| 5:39 pm | ananeves: | @stangarfield yes, v often "lurkers" do not participate actively because they believe their knowledge and opinions are not valid #KMers |
| 5:39 pm | stangarfield: | Q5: Was there a time when you were a lurker and decided to become more active? What made you act? #KMers |
| 5:39 pm | jeffhester: | RT @ananeves: contacting people 1:1 encouraging participation - "what a great idea, why dont you share..." /Powerful stuff! #KMers |
| 5:40 pm | curtisaconley: | Q4: If you anticipate your q's will be met with silence, ask a few others before the call to speak to the topic- prime the pump #kmers |
| 5:40 pm | pekadad: | @curtisaconley Advocating community shills? #KMers |
| 5:41 pm | jeffhester: | @stangarfield Q5: Feeling "safe" to share is important. "I have something of value to contribute." #KMers |
| 5:41 pm | ananeves: | it's extremely important 2 build their trust by providing "feedback" to their views before they share them w/ rest of the group #KMers |
| 5:41 pm | stangarfield: | @pekadad @curtisaconley Shills and plants are good for priming the pump. #KMers |
| 5:41 pm | curtisaconley: | RT @pekadad: @curtisaconley Advocating community shills? <- My spies are everywhere Lee! #kmers |
| 5:42 pm | thelaurenklein: | RT @jeffhester: @stangarfield Q5: Feeling "safe" to share is important. "I have something of value to contribute." #KMers |
| 5:42 pm | stangarfield: | @jeffhester When you take your first timid step, if you receive good response, it helps you take the next one. #KMers |
| 5:43 pm | leonardkish: | Q5. Finding time (like today) is key. One way is just to try to get worked on to people's priorities/schedule/calendar... #kmers |
| 5:43 pm | curtisaconley: | Q5: Usually triggered by a subject/topic I'm passionate about, or someone asking me to share/present #kmers |
| 5:43 pm | thelaurenklein: | Do you record calls, screen scrape, share notes? Some members may not share if tacit is converted to explicit #KMers |
| 5:44 pm | stangarfield: | Most of us modestly assume we have nothing profound to share, but it turns out others are in fact more interested that we expect #KMers |
| 5:45 pm | srjbridge: | RT @stangarfield: Most of us modestly assume we have nothing profound to share, but it turns out others are in fact more interested that we expect #KMers |
| 5:45 pm | curtisaconley: | @thelaurenklein KM Chicago shares slides from our presenters, usually rare that they object #kmers |
| 5:45 pm | leonardkish: | Q5. ...show how community involvement can save time. #kmers |
| 5:45 pm | stangarfield: | @thelaurenklein I lead both types of calls - formal with recording, and informal discussions. It's good to offer both. #KMers |
| 5:46 pm | jeffhester: | @stangarfield Q5: When you want to share and grow in a given area, that's the tipping point to participation. Caring begets sharing. #KMers |
| 5:46 pm | curtisaconley: | @thelaurenklein ferocity of debate & depth of sharing decreases when mtgs recorded- usually more insights after mtg over drinks :) #kmers |
| 5:47 pm | stangarfield: | Q6: How have you convinced people to use a community discussion board instead of email sent to a few people or a distribution list? #KMers |
| 5:48 pm | leonardkish: | True. RT @stangarfield: Most of us modestly assume we have nothing profound to share... others more interested. #kmers |
| 5:49 pm | pekadad: | @stangarfield Q6: Redirect directed questions to the community discussion board, when you can. #KMers |
| 5:49 pm | jeffhester: | @stangarfield Q6: Share success stories enabled by those discussion boards that wouldn't have otherwise been possible. #KMers |
| 5:50 pm | leonardkish: | Q6. Many times. Usually project focused and more of supplement than replacement. (email notices of updates). #kmers |
| 5:50 pm | pekadad: | @stangarfield Q6: More generally, direct one-to-few communication to community tools (discussion boards, wikis, etc.) #KMers |
| 5:50 pm | kammerait: | RT @stangarfield: Q6: How have you convinced people to use a community discussion board instead of email? #KMers |
| 5:50 pm | tbc0: | Comparing roles of lurker, expert, facilitator. Consumer, producer, catalyst. All tied together with kaizen. Leadership in all roles. #KMers |
| 5:50 pm | jeffhester: | RT @pekadad Q6: Redirect directed questions to the community discussion board, when you can. /Gentle redirection is oft all it takes. #KMers |
| 5:50 pm | curtisaconley: | Q6: Had leadership use the DB & had them redirect questions there. Very quick adoption w/ others resulted #kmers |
| 5:51 pm | thelaurenklein: | Recording game can dampen trust. What about those that take the time to show up? Sacrifice for those that didn't show up? #KMers |
| 5:52 pm | tbc0: | Or as Kelley would say: Leadership+Followership. Healthy communities composed of members who can balance roles for sake of kaizen. #KMers |
| 5:53 pm | curtisaconley: | @tbc0 Great article w/ roles redefined and split up a bit more here: http://bit.ly/hNGzWL #kmers |
| 5:53 pm | tbc0: | @thelaurenklein why should anyone object to enhancing ability to share the knowledge expressed during the live event? #KMers |
| 5:53 pm | thelaurenklein: | @curtisaconley - agree that it depends on the community. C level Execs, HR/People and Legal may not share as easily stories #KMers |
| 5:54 pm | stangarfield: | Q7: If everyone became more active, would this lead to too high a volume of posts, leading people to miss the good stuff? #KMers |
| 5:54 pm | jeffhester: | @stangarfield Q6: Offering email subscriptions to discussions brings people back from their inbox. #KMers |
| 5:54 pm | jmcgee: | RT @curtisaconley: @tbc0 Great article w/ roles redefined and split up a bit more here: http://bit.ly/hNGzWL #kmers |
| 5:55 pm | thelaurenklein: | @tbc0 - unexamined thoughts, lack of fresh thoughs? temporary nature of networks or legal reasons #KMers |
| 5:55 pm | stangarfield: | @jeffhester Important to offer this with two-way integration (post and reply via email). Not all tools do this, unfortunately. #KMers |
| 5:56 pm | jeffhester: | RT @stangarfield: @jeffhester Important to offer this with two-way integration (post and reply via email). /Agreed! #KMers |
| 5:56 pm | liz_with_hat: | @tbc0 @thelaurenklein ppl worry what they share might be "wrong",so don't want it preserved. Easier to trust a group that is present. #kmers |
| 5:57 pm | leonardkish: | Q7. This can happen. Fact of life and limited time/attention. Need to have good search and a way to break out as needed. #kmers |
| 5:57 pm | curtisaconley: | Q7: Yes- I've left CoPs & stopped following ppl on Twitter because the amount of noise overwhelmed anything of value #kmers |
| 5:57 pm | pekadad: | @stangarfield Q7: I think a natural braking comes into play. #KMers |
| 5:58 pm | pekadad: | @stangarfield Q7: Either the community fragments or activity lowers because people can't keep up. #KMers |
| 5:59 pm | stangarfield: | Q8: Is there anyone following this chat who has not tweeted, but would like to now to let us know that you learned something today? #KMers |
| 5:59 pm | curtisaconley: | Q7: The ability to filter content/stream & customize preferences is key - w/o this attrition will occur due to amount of noise #kmers |
| 5:59 pm | pekadad: | @stangarfield Q7: Or people develop other rules they use to focus (looking @ specific people's posts or subject line filters, etc.) #KMers |
| 6:00 pm | lizgloyn: | @stangarfield Q7 Keeping tight focus on what information/exchange is valued might help volume issues #kmers |
| 6:00 pm | liz_with_hat: | gotta go - thanks @stangarfield for moderating and @jeffhester @lizgloyn @thelaurenklein @tbc0 etc for interesting discussion as ever #kmers |
| 6:00 pm | stangarfield: | Thanks very much to everyone who participated today, both those who posted and those who read the posts. It was lively! #KMers |
| 6:00 pm | lizgloyn: | @stangarfield Q7 But if you have a community that's highly active and genuinely too large, is creating smaller groups feasible? #kmers |
| 6:01 pm | jeffhester: | @stangarfield This is a trailing curve. There will always be lurker >> contributors as they mature. #KMers |
| 6:01 pm | jmcgee: | thanks @stangarfield for another excellent job with today's chat - learned something as always #kmers |
| 6:01 pm | curtisaconley: | Thanks all, great discussion - Stan, thanks for moderating! #kmers |
| 6:01 pm | pekadad: | @stangarfield So are those who posted in the 9 or 1 for this community? Can we extrapolate the total size by x-ing the # by 10? :) #KMers |
| 6:02 pm | jeffhester: | Thanks @stangarfield - great moderation and engaging topic! #KMers |
| 6:02 pm | SCPier: | @stangarfield Q6: Offering email subscriptions to discussions brings people back from their inbox. #KMers http://goo.gl/fb/mo8MA #TheOC |
| 6:02 pm | tbc0: | Thanks #KMers. Good to meet you all. @pekad @curtisaconley @thelaurenklein @liz_with_hat |
| 6:02 pm | lizgloyn: | Thanks to @stangarfield for moderating another fascinating #KMers chat, and to everyone who gave me food for thought. |
| 6:03 pm | stangarfield: | @lizgloyn Yes, you can spin off sub-communities, tag threads to different topics, or form new communities based on volume. #KMers |
| 6:04 pm | jeffhester: | Thanks to @liz_with_hat @lizgloyn @thelaurenklein @tbc0 @pekadad @curtisaconley @jmcgee @leonardkish for the discussion! #KMers |
| 6:04 pm | stangarfield: | @pekadad I think those who posted are in the 10%. #KMers |
| 6:04 pm | pmichalski: | Thanks @stangarfield & all the others that posted Q8 this is my 1st live chat session loved the topic i will attend future sessions #KMers |
| 6:05 pm | leonardkish: | Thanks to @jeffhester @liz_with_hat @lizgloyn @thelaurenklein @tbc0 @pekadad @curtisaconley @jmcgee @stangarfield for the discussion! #KMers |
| 6:05 pm | stangarfield: | @pmichalski Thanks, Pat! I'm glad you joined us today. #KMers |
| 6:06 pm | tbc0: | @stangarfield thank you, Stan. #KMers chat is a refreshing change of pace compared with other meeting methods. I'm exhausted. |
| 6:26 pm | KMskunkworks: | #molk RT @jeffhester: @stangarfield Q2: Converting from a lurkers to a contributor is part of the path to becoming an expert. #KMers |
| 7:49 pm | KnowledgeBoss: | Knowledge management: growing social enterprises together - The Guardian http://bit.ly/gk1Cde #kmers |
| 7:59 pm | mdieterle: | Don't miss tomorrow's KM Group of Philadelphia session "How to create a genuine #KM culture" http://ow.ly/3SFym #KMers |
| 8:51 pm | learn_logic: | RT @KnowledgeBoss: Knowledge management: growing social enterprises together - The Guardian http://bit.ly/gk1Cde #kmers |
| 9:26 pm | knowledgetank: | #KM #KMers Women Helping Women: Positive Conspiracies of Change http://ow.ly/1bf2oS |
| 9:30 pm | BarbaraFillip: | Collaborative Learning | http://bit.ly/ft94ke | #KM #KMers |
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