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Transcript Carrots for KM
Chat Event:
Date & time:
Tuesday, May 4, 2010 - 17:00 - 18:00 UTC
Transcript:
| 4:00 pm | jmcgee: | Hello & welcome everyone to this week's #KMers chat on the topic of "Carrots for KM" | #KMers http://bit.ly/d9LKji |
| 4:00 pm | jmcgee: | Also, welcome to all of you at #KMconference in Ballroom A following our chat on the big screen #KMers |
| 4:01 pm | jmcgee: | I will be helping facilitate / moderate today's #KMers chat event; let's get started with some intros, please... #KMers |
| 4:01 pm | jmcgee: | I'm Jim McGee, based in Chicago, former CKO/CLO, consultant on how orgs get value from knowledge and knowledge work efforts #KMers |
| 4:02 pm | petertwo: | Peter West, Management Consultant - Specializing in #KM, Continuous Innovation, London, ON, Canada http://is.gd/bTF5q #KMers |
| 4:02 pm | swanwick: | Hello folks, last session ending a bit late so the in conf people will be a bit late. Switching screens very shortly #KMers |
| 4:02 pm | jeffhester: | Hello everyone! Jeff Hester, on the enterprise KM team at Fluor Corp, connecting from sunny SoCal. #KMers |
| 4:03 pm | elsua: | @jmcgee Hi Jim (& everyone else!) Luis Suarez, in Gran Canaria, KMer & Social Computing Evangelist @ IBM (#BlueIQ) #KMers |
| 4:03 pm | swanwick: | #KMconference is about to begin watching #KMers Today's topic is "Carrots for KM" with @jmcgee #KMers |
| 4:03 pm | jmcgee: | RT @swanwick: Hello folks, last session ending a bit late so the in conf people will be a bit late. #KMers - we'll wait a few minutes |
| 4:03 pm | jeffrey_brandt: | @jmcgee Jeff Brandt in Ashburn, VA. Former CIO/CKO. I work with lawyers (pvt, corporate & govt) in KM in the legal market. #KMers |
| 4:04 pm | swanwick: | @petertwo Peter, good to see you here after seeing so many tweets on the #KM hashtag. :) #KMers |
| 4:05 pm | swanwick: | @jmcgee Probably best not to wait. They will be filing in over the next 15 mins. I will get on the mic around 12:20 to announce #KMers |
| 4:06 pm | jmcgee: | Good to see mix of old and new faces - @swanick @elusa others #KMErs |
| 4:06 pm | jmcgee: | Let's get started - there's a paradox - research says incentives don't work yet we still turn to them in KM efforts #KMers |
| 4:06 pm | jmcgee: | Q1 - Have you seen incentives work for knowledge work/KM kinds of work? examples? #KMers |
| 4:07 pm | JoeRaimondo: | Joe Raimondo from Iknow LLC in Princeton NJ #kmers |
| 4:08 pm | WeKnowMore: | It obviously depends on what would be defined as an incentive. Monetary rewards will not work, other types of incentives might. #kmers |
| 4:08 pm | jeffhester: | @jmcgee Q1: IMO, the motivation for sharing knowledge is similar to the motivation for participating in groups like this... #KMers |
| 4:09 pm | elsua: | @jmcgee Q1: Nope, being doing KM for over 10 years & have seen plenty of iterations all of them failing eventually. Gaming the system #KMers |
| 4:09 pm | stangarfield: | Q1: I have seen them work in multiple contexts. #KMers |
| 4:09 pm | ithorpe: | Ian Thorpe, working on KM in UNICEF joining a few minutes late #KMers |
| 4:09 pm | jeffhester: | The incentive? Strengthening your network, building reputation and learning from others. #KMers |
| 4:09 pm | jackvinson: | @jmcgee #KMers My favorite "incentives" have been a result of treasure hunt to get people into the system (software) |
| 4:10 pm | WeKnowMore: | It is all about influencing one's attitude, one's ability, perceived norms to create a positive #KM intention for each individual #kmers |
| 4:10 pm | ithorpe: | RT @jmcgee: This week?s #KMers chat on "Carrots for KM" http://bit.ly/d9LKji on now |
| 4:10 pm | jmcgee: | RT @stangarfield: Q1: I have seen them work in multiple contexts. #KMers - interesting - I've typically seen failure after initial bump |
| 4:11 pm | jeffhester: | I've also seen artificial incentives stimulate "garbage collection" (low value submissions) #KMers |
| 4:11 pm | jmcgee: | RT @jeffhester: The incentive? Strengthening your network, building reputation and learning from others. #KMers - a sophisticated view |
| 4:12 pm | ithorpe: | Q1. Depends what you mean by incentive. Presume we are asking about ones we create rather than what incentivates already #KMers |
| 4:12 pm | elsua: | @jmcgee Probably, because once novelty wears off people move on & continue sharing, or not, regardless #KMers |
| 4:13 pm | nikhilnulkar: | RT @jeffhester: I've also seen artificial incentives stimulate "garbage collection" (low value submissions) #KMers >> +1 |
| 4:14 pm | stangarfield: | The insights from my experience are summarized at http://docs.google.com/View?id=ddj598qm_14dgnfv4cw #KMers |
| 4:14 pm | elsua: | ? @jeffhester: Ive also seen artificial incentives stimulate "garbage collection" (low value submissions) / Me, too; too often #KMers |
| 4:14 pm | jmcgee: | Q2 - What unintended consequences have you encountered from incentives you've tried? #KMers - e.g. garbage collection |
| 4:14 pm | swanwick: | We are using team incentives to encourage K-12 students in NYC to learn. Anecdotally (so far) it works.#KMers |
| 4:14 pm | WeKnowMore: | To influence motivation questions need answering: What outcome is an individual motivated to obtain from a job and an organisation? #kmers |
| 4:14 pm | JoeRaimondo: | I'm developing more familiarity with online gaming. There's a lot to learn about incentive systems in things like world of warcraft. #kmers |
| 4:15 pm | jmcgee: | RT @stangarfield: The insights from my experience are summarized at http://docs.google.com/View?id=ddj598qm_14dgnfv4cw #KMers |
| 4:15 pm | ithorpe: | Q1.problem can be unintended consequences of poorly thought out incentives. Can't just incentivise volume, need to stimulate quality #kmers |
| 4:15 pm | swanwick: | Just announced the chat on the mic to the ballroom, but it is so enormous that only the front can see.#KMers |
| 4:15 pm | ithorpe: | Tweetchat seems very unreliable today #KMers |
| 4:16 pm | nikhilnulkar: | Understanding what motivates whom is very vital! But have to say, we all work for some form of carrots; they may vary in form though! #KMers |
| 4:17 pm | elsua: | ? @ithorpe: Tweetchat seems very unreliable today / Yes! Unfortunately! About to give up already after too many attempts! :-// #kmers |
| 4:18 pm | ithorpe: | If you incentivise through numerical targets get high volume low quality #KMers |
| 4:18 pm | swanwick: | Q2: people tend to always game incentive systems #KMers |
| 4:19 pm | jmcgee: | Re tweetchat problems - I'm using Tweetdeck and search on the #KMers hashtag as my platform today |
| 4:19 pm | ithorpe: | Indirect incentives such as peer recognition beter than explicit systems #KMers |
| 4:19 pm | jackvinson: | For incentives we #KMers need to do more with understanding why people participate (or not) and build on those behaviors. |
| 4:19 pm | stangarfield: | The HP KM Stars program was featured in http://bit.ly/9Dn9r1 #KMers |
| 4:19 pm | jmcgee: | RT @nikhilnulkar: Also, what we want to achieve via the carrots is extremely imp. Not all things work by providing carrots! #KMers |
| 4:19 pm | swanwick: | @ithorpe Unless the numerical target is a quality rating. :) #KMers |
| 4:19 pm | ithorpe: | Trick is to make good contributions more visible to peers so that this recognition can happen more easily #KMers |
| 4:20 pm | jmcgee: | RT @ithorpe: Indirect incentives such as peer recognition beter than explicit systems #KMers - implies we need to design v carefully |
| 4:20 pm | nikhilnulkar: | RT @jackvinson: For incentives we #KMers need to do more with understanding why people participate (or not) and build on those behaviors. |
| 4:21 pm | WeKnowMore: | And: Does the individual believe that his or her input (such as #KM efforts) will result in a certain level of performance or value? #kmers |
| 4:21 pm | ithorpe: | RT @jackvinson: For incentives we #KMers need to do more with understanding why people participate (or not) and build on those behaviors. |
| 4:21 pm | jmcgee: | RT @jeffhester Q1: IMO, the motivation for sharing knowledge is similar to the motivation for participating in groups like this... #KMers |
| 4:22 pm | jmcgee: | RT @ithorpe: Trick is to make good contributions more visible to peers so that this recognition can happen more easily #KMers ++ |
| 4:22 pm | jackvinson: | Incentives for #KMers - Why have we hired people in the first place? Does the KM effort work with that goal or against it? Do ppl know? |
| 4:23 pm | jmcgee: | Q3 - How well do we understand what behaviors are actually worth rewarding? How do we get smarter? #KMers |
| 4:24 pm | swanwick: | @jackvinson Gr8 point. Ppl naturally gravitate to what provides them more value, which hopefully aggregates to value for org #KMers |
| 4:24 pm | ithorpe: | @WeKnowMore honestly I think satisfaction rather than job security both better and more likely #KMers |
| 4:24 pm | jmcgee: | RT @elsua: @jmcgee Probably, because once novelty wears off people move on & continue sharing, or not, regardless #KMers |
| 4:24 pm | JoeRaimondo: | @swanwick people gaming incentive systems-must be cultural and structural so the context is bigger than something you can 'game" #kmers |
| 4:25 pm | conniecrosby: | #kmers I know that I'm motivated by people listening to me, using what I have put out there, & increasing responsibilities. Not carrots? |
| 4:26 pm | ithorpe: | RT @elsua: @jmcgee Probably, because once novelty wears off people move on & continue sharing, or not, regardless #KMers |
| 4:26 pm | jmcgee: | RT @JoeRaimondo: people gaming systems-must be cultural and structural so the context is bigger than something you can 'game" #kmers |
| 4:26 pm | jeffhester: | At Fluor we have two programs for encouraging knowledge sharing, but I hesitate to consider them incentive systems... #kmers |
| 4:27 pm | JoeRaimondo: | Q3-in the end, isn't about performance? Did individual/group meet/surpass targets? Is performance enhancement sustainable? #kmers |
| 4:27 pm | jeffhester: | A peer recognition program called "KM Pacesetters" that goes thru a review process, #kmers |
| 4:28 pm | swanwick: | @conniecrosby Well, isn't exposure another type of carrot. Different ppl have diff. motivations. #kmers |
| 4:28 pm | jeffhester: | And an annual KM success story contest that gives recognition (not $) to those involved in the 6-8 winning stories. #kmers |
| 4:29 pm | ithorpe: | IMO incentives can't be "schemes" they need to be ongoing part of work and performance management otherwise won't work #KMers |
| 4:30 pm | jmcgee: | RT @ithorpe: IMO incentives can't be "schemes" they need to be ongoing part of work and performance management otherwise won't work #KMers |
| 4:30 pm | WeKnowMore: | Q3: After conducting some sort of knowledge audit #KM should map major knowledge domains and the best processes to address these #kmers |
| 4:30 pm | jeffhester: | Both programs are managed (no "gaming") and emphasize value and behaviors. #kmers |
| 4:30 pm | jmcgee: | RT @jeffhester: And an annual KM success story contest that gives recognition (not $) to those involved in the 6-8 winning stories. #kmers |
| 4:30 pm | conniecrosby: | #kmers If you build in a lot of carrots, people will get bored of them eventually. Use only at beginning to kick off project? |
| 4:31 pm | ithorpe: | Interesting that we all are sharing here without any "incentive" at all ;-) #KMers |
| 4:31 pm | elsua: | Too bad #KMers tweetchat doesn't seem to be working well today; at least, for me; searching for #kmers tag, not fast enough; giving up :-(( |
| 4:31 pm | jmcgee: | re process mapping @WeKnowMore - do process maps go deep enough to understand knowledge worker behaviors we desire? #KMers |
| 4:32 pm | petertwo: | My experience = intrinsic motivation amplified by respect, engagement, involvement, understanding, value-adding & acknowledgment #KMers |
| 4:32 pm | jmcgee: | RT @ithorpe: Interesting that we all are sharing here without any "incentive" at all ;-) #KMers - research says learning is a big incentive |
| 4:33 pm | conniecrosby: | @swanwick but those things are not exactly something someone can promise me if I participate. #kmers |
| 4:33 pm | AnaDataGirl: | @elsua I'm "watching" the #KMers chat through Tweetdeck without a problem |
| 4:34 pm | jeffhester: | RT @weknowmore: @jeffhester But aren't all those initiatives basically incentive programs. /Yes, I admit it. But atypical ones. #kmers |
| 4:34 pm | swanwick: | @conniecrosby When I was at IBM, the featured the internal blogs with the top hits for the day prominently on some pages #kmers |
| 4:34 pm | VMaryAbraham: | @ithorpe Perhaps the incentives here are learning & community. #kmers |
| 4:34 pm | ithorpe: | A problem can be unintended consequences of poorly thought out incentives. Can't just incentivise volume, need to stimulate quality #KMers |
| 4:35 pm | ithorpe: | Q1. Depends what you mean by incentive. Presume we are asking about ones we create rather than what incentivates already #KMers |
| 4:35 pm | swanwick: | @jmcgee I think we r more progressive than most. Many feel that learning is a more passive experience. #KMers |
| 4:35 pm | stangarfield: | @ithorpe Agree - see "Set Goals, Establish Promotion Requirements, and Recognize and Reward" http://bit.ly/cltazU #KMers |
| 4:36 pm | swanwick: | @VMaryAbraham and exposure..... For every person chatting there are 2 or 3 more just watching. Can set you up as a go-to expert. #kmers |
| 4:37 pm | ithorpe: | Tweetchat back up - now sending my tweets from 30 minutes ago! #KMers |
| 4:37 pm | WeKnowMore: | @jmcgee I think they go far enough to understand on which domains we would want them to collaborate, share, think, innovate #kmers |
| 4:37 pm | rdatta: | Retention from passive "learning" is negligible - it has to be active - only then investment gets a return #kmers |
| 4:38 pm | WeKnowMore: | @jmcgee That really helps in making #KM behaviour more concrete #kmers |
| 4:38 pm | ithorpe: | At personal level @ewenger suggested sending thank you to a supervisor of someone that shared something you found helpful #KMers |
| 4:38 pm | jeffhester: | RT @VMaryAbraham: @ithorpe Perhaps the incentives here are learning & community. /Absolutely! #KMers |
| 4:38 pm | rdatta: | Retention from passive "learning" is negligible - it has to be active - only then investment gets a return #kmers |
| 4:39 pm | rdatta: | RT @ithorpe: At personal level @ewenger suggested sending thank you to supervisor of someone that shared something helpful +1 #kmers |
| 4:39 pm | AnaDataGirl: | RT @VMaryAbraham: @ithorpe Perhaps the incentives here are learning & community. #kmers >> agree! |
| 4:40 pm | swanwick: | @conniecrosby True, all the more reason to make incentive system flexible to match different incentives that drive different people #KMers |
| 4:40 pm | swanwick: | RT @rdatta: Retention from passive "learning" is negligible - it has to be active - only then investment gets a return --> Agreed #KMers |
| 4:40 pm | jeffhester: | The badge our KM "pacesetters" get on their profile: http://tweetphoto.com/21056514 #kmers |
| 4:40 pm | ithorpe: | RT @VMaryAbraham: @ithorpe Perhaps the incentives here are learning & community/ agree bring these in house too #KMers |
| 4:40 pm | jackvinson: | Incentives for #KMers - Careful about experts. Some don't want to be "hassled" by frequent queries. Could be a good KM project. |
| 4:41 pm | VMaryAbraham: | RT @rdatta: RT @ithorpe: At personal level @ewenger suggested sending thanks 2 supervisor of someone who shared something helpful +1 #kmers |
| 4:41 pm | jmcgee: | Q4 - Assume simple incentives don?t work. How would that change the design of KM systems? #KMers (works better with the hashtag :) |
| 4:41 pm | swanwick: | Heard at #KMconference "People will do anything for points" :) Badges are the same thing. #KMers |
| 4:41 pm | stangarfield: | @ithorpe I like the idea of system for sending thank you messages and tracking how many are sent (by person and content) #KMers |
| 4:41 pm | WeKnowMore: | RT @ithorpe At personal level @ewenger suggested sending thank you to a supervisor of someone that shared something you found helpful #kmers |
| 4:41 pm | WeKnowMore: | RT @swanwick: Heard at #KMconference "People will do anything for points" :) Badges are the same thing. #kmers |
| 4:42 pm | swanwick: | RT @stangarfield: I like the idea of system for sending thank you messages and tracking how many are sent (by person and content) #KMers |
| 4:42 pm | jeffhester: | RT @swanwick: Heard at #KMconference "People will do anything for points" :) Badges are the same thing. /Would add "SOME people" #KMers |
| 4:42 pm | VMaryAbraham: | Q4: #KM systems should focus on that which is business critical & time sensitive. Otherwise few will make the effort to participate. #kmers |
| 4:42 pm | rdatta: | personal learning, sense of belonging, building reputation, building relationships, gifting, feeling connected, etc. all incentives #kmers |
| 4:43 pm | DavidWLocke: | @weknowmore There are no best practices, because best practices eliminate competitive adv, so you're saying KM contrary to same? #KM #kmers |
| 4:43 pm | conniecrosby: | @stangarfield if you set up a system for sending thank you messages, do those messages lose their value then? Not from the heart. #kmers |
| 4:43 pm | megan1105: | use the #KMers hashtag to join in the conversation #kmconference |
| 4:43 pm | jeffhester: | @stangarfield @ithorpe Personal messages have the most power to affect change, in my experience. #KMers |
| 4:43 pm | jmcgee: | RT @swanwick: Heard at #KMconference "People will do anything for points" :) Badges are the same thing. #KMers will they do what matters |
| 4:43 pm | swanwick: | @jeffhester enough people to make foursquare a runaway hit. :) #KMers |
| 4:44 pm | ingridk: | RT @weknowmore: RT @swanwick: Heard at #KMconference "People will do anything for points" :) Badges are the same thing. #kmers #khub |
| 4:44 pm | VMaryAbraham: | Q4: Change #KM systems so they focus on facilitating info sharing as part of normal workflow rather than collecting stuff. #kmers |
| 4:44 pm | swanwick: | If you are at #KMconference , use #KMers in your tweets to join the weekly twitter chat. 15 minutes left. Takes place EVERY Tuesday #KMers |
| 4:44 pm | stangarfield: | @conniecrosby It's like the "Like button" in Facebook - it's easy to do, and it shows that you appreciated the content. #KMers |
| 4:44 pm | jackvinson: | Q4 #KMers Incentives or not, the KM effort had better solve a problem. And it should be a problem care about. Is that enough incentive? |
| 4:45 pm | WeKnowMore: | RT @swanwick If you are at #KMconference , use #KMers in your tweets to join the weekly twitter chat. Takes place EVERY Tuesday #kmers |
| 4:45 pm | rdatta: | @swanwick I think there is a difference in behavior where its just casual "games" vs. serious sharing in enterprise #kmers |
| 4:46 pm | stangarfield: | @jeffhester Sure, but if you make it easier to do, more people will do it. Include a field to express personal thoughts. #KMers |
| 4:46 pm | jeffhester: | RT @swanwick: @jeffhester enough people to make foursquare a runaway hit. :) / Guilty here. #KMers |
| 4:46 pm | jeffhester: | RT @swanwick: @jeffhester enough people to make foursquare a runaway hit. :) / Guilty here. #kmers |
| 4:47 pm | ithorpe: | @jackvinson yes! Get recognized for helping solve a problem we care about. That's heroism. #KMers |
| 4:47 pm | ithorpe: | RT @VMaryAbraham: @conniecrosby @stangarfield The thanks must be sincere (even if it is regular). People know when they are being condescended to. #kmers |
| 4:47 pm | swanwick: | @rdatta Certainly different goals during work or personal time, but people don't change what motivates them. (IMHO) #KMers |
| 4:47 pm | jeffhester: | RT @jackvinson: Q4 #KMers Incentives or not, the KM effort had better solve a problem.... / Agreed! #KMers |
| 4:48 pm | stangarfield: | @VMaryAbraham If someone retweets one of these tweets and adds "+1" are they sincere? I think so. Easy to do, but sincere. #KMers |
| 4:48 pm | jeffhester: | RT @jackvinson: Q4 #KMers Incentives or not, the KM effort had better solve a problem.... / Agreed! #kmers |
| 4:48 pm | VMaryAbraham: | @stangarfield That's certainly my intention! #kmers |
| 4:49 pm | swanwick: | Guys, I have to drop for some RL stuff at the conf. @weknowmore cld u do the transcript? #KMers |
| 4:49 pm | jmcgee: | RT @stangarfield: @VMaryAbraham If someone retweets one of these tweets and adds "+1" are they sincere? I think so. ... #KMers +! :) |
| 4:50 pm | elsua: | @AnaDataGirl @jackvinson @VMaryAbraham I'm using #nambu & due to the Twitter API limi I can't have TD / PB running at the same time #KMers |
| 4:50 pm | VMaryAbraham: | Since I'm late joining this party, pls excuse me if I repeat something. Have we discussed Dan Pink's Drive re: motivation/incentives? #kmers |
| 4:50 pm | ithorpe: | RT @stangarfield: @VMaryAbraham If someone retweets one of these tweets and adds "+1" are they sincere? I think so. ... #KMers +1:) #KMers |
| 4:50 pm | jmcgee: | About 10 mins left in our #Kmers chat today - although I will stay on for a while after the clock runs out |
| 4:51 pm | VMaryAbraham: | @elsua I switched off to my iPhone app until I saw @ithorpe's tweet that that tweetchat was back up. #kmers |
| 4:51 pm | rdatta: | @swanwick I'm not sure about that - people behave very differently with work related tasks vs. personal stuff #kmers |
| 4:52 pm | VMaryAbraham: | Agreed. RT @rdatta: @swanwick Im not sure about that - people behave very differently with work related tasks vs. personal stuff #kmers |
| 4:52 pm | rdatta: | @jmcgee what about +! - are they sincere? :) #kmers |
| 4:52 pm | ithorpe: | RT @jeffhester: @stangarfield @ithorpe Personal messages have the most power to affect change, in my experience. #KMers |
| 4:53 pm | VMaryAbraham: | @rdatta But are there similarities due to basic human nature? Eg. need for community/connection; need for meaning; etc. #kmers |
| 4:53 pm | rdatta: | For example, what motivates me to share at work is very different than what motivates me to share with my fave NGO/nonprofit #kmers |
| 4:53 pm | elsua: | @VMaryAbraham @ithorpe Oh, so it came up ... logging back in then... Let's have a look ... #kmers |
| 4:54 pm | jmcgee: | @VMaryAbraham Re Dan Pink's Drive - here's my review - http://bit.ly/b1nJ8Z - should be required reading #KMers |
| 4:54 pm | VMaryAbraham: | @rdatta Presumably, one shares to be helpful, to reinforce relationships & 2 establish reputation. That works at home and the office. #kmers |
| 4:54 pm | rdatta: | @VMaryAbraham at base level, need to feel human is common and dependent on the social interactions - #kmers |
| 4:54 pm | jmcgee: | RT @rdatta: @jmcgee what about +! - are they sincere? :) #kmers - doubly so :) |
| 4:55 pm | ithorpe: | @rdatta agree kindof, strangely outside world can be more inviting for me than the inside one, often more reaction #KMers |
| 4:55 pm | VMaryAbraham: | @rdatta Yes. And those basic needs are the same regardless of place of interaction. #kmers |
| 4:55 pm | elsua: | ? @VMaryAbraham: @rdatta Presumably,1 shares to be helpful, to reinforce relationships & 2 establish rep.That works @ home & @ office #KMers |
| 4:56 pm | jmcgee: | RT @rdatta: @swanwick Im not sure about that - people behave very differently with work related tasks vs. personal #kmers but should they? |
| 4:56 pm | VMaryAbraham: | @jmcgee Thanks, Jim. Dan Pink's focus on mastery seems particularly apt here. #kmers |
| 4:57 pm | jmcgee: | another reading suggestion - Driven - one of the best books on behavior and incentives - http://bit.ly/b1nJ8Z #KMers |
| 4:57 pm | WeKnowMore: | @VMaryAbraham Although Daniel Pink is simply pointing out research 'we' psychologists have known for years, he's a great spokesman! #kmers |
| 4:57 pm | AnaDataGirl: | +1 for my wishlist RT @jmcgee: @VMaryAbraham Re Dan Pink's Drive, here's my review http://bit.ly/b1nJ8Z should be required reading #KMers |
| 4:58 pm | VMaryAbraham: | @WeKnowMore That's true. And, he's now richer than those psychologists! ;-) #kmers |
| 4:58 pm | jmcgee: | Third reading suggestion Predictably Irrational by Dan Ariely - http://bit.ly/Hlltm #KMers - can't shake the old professor habits :) |
| 4:58 pm | mneff: | It also helps to makes sure people know what and how 2 share. Sometimes they do not know that what they have is useful. #kmers |
| 4:59 pm | rdatta: | @jmcgee why not? E.g. In one case driving force maybe philanthropy, in other case it maybe building reputation with peers/learning #kmers |
| 4:59 pm | ithorpe: | @VMaryAbraham @weknowmore I hope he gave you all credit for your input, if not any of his $$$ ;-) #KMers |
| 4:59 pm | jmcgee: | We're coming up on our time limit - a Q to leave with - Q5 - Are good measures more important than formal incentives? #KMers |
| 4:59 pm | rdatta: | RT @jmcgee: another reading suggestion - Driven - one of the best books on behavior and incentives - http://bit.ly/b1nJ8Z +!!! :) #kmers |
| 5:00 pm | elsua: | Still having issues with TweetChat :-( , but check "The surprising science of motivation" by Dan Pink http://bit.ly/cl7V7z #KMers |
| 5:00 pm | WeKnowMore: | @VMaryAbraham Working on it! ;-) Although #KM for non-profit organizations might not be the best sector for that... #kmers |
| 5:00 pm | DavidWLocke: | @weknowmore Value is not a matter of profit. There is nothing non-proprietary about non-profits. #KM #kmers |
| 5:01 pm | DavidWLocke: | @weknowmore Non-profits go out of business and layoff like any other biz. #KM #kmers |
| 5:01 pm | VMaryAbraham: | @rdatta In terms of difference btwn office & home, ppl may B more cautious @ work. Tho that may change as FB privacy changes. #kmers |
| 5:01 pm | rdatta: | My personal belief - measure only when you are certain its a good measure AND time is right for that measure #kmers |
| 5:01 pm | elsua: | Q5: missed most of the chat, but feel neither good measures nor formal incentives would work in the long run; sharing is sharing #KMers |
| 5:01 pm | petertwo: | In 'Punished by Rewards' (1999) http://is.gd/bTLrP rewards fail because they: 1) 'punish' unrewarded 2) rupture reationships 1/4 #KMers |
| 5:01 pm | VMaryAbraham: | @elsua RE: Dan Pink - Great minds think alike, Luis! #kmers |
| 5:02 pm | jmcgee: | RT @rdatta: My personal belief - measure only when you are certain its a good measure AND time is right for that measure #kmers +1 |
| 5:02 pm | petertwo: | In 'Punished by Rewards' ... 3) ignore reasons 4) discourage risk-taking #KMers 2/4#KMers |
| 5:02 pm | rdatta: | Too often people measure just for the sake of it, many times resulting in promoting irrelevant or even dysfunctional behavior #kmers |
| 5:03 pm | elsua: | @VMaryAbraham Aww! So far he's been the most accurate in describing why current incentives keep failing; that TED talk is spot on! #KMers |
| 5:03 pm | ithorpe: | @elsua but surely there is work to be done to build a culture of sharing (and to measure how far along you are in that) #KMers |
| 5:03 pm | petertwo: | In 'Punished by Rewards' (1999) replace 'rewards' with 'intrinsic motivation': 1) champion collaborative behavior 3/4 #KMers |
| 5:04 pm | VMaryAbraham: | @elsua You're absolutely right! He framed the issues with clarity. #kmers |
| 5:04 pm | ithorpe: | RT @rdatta Too often people measure just 4 sake of it, many times resulting in promoting irrelevant or even dysfunctional behavior +1 #KMers |
| 5:04 pm | petertwo: | In 'Punished by Rewards' ... 2) emphasize meaningfulness of work 3) promote capacity to choose task approach 4/4 #KMers |
| 5:04 pm | jmcgee: | We've hit our formal time limit for today - Thanks to everyone for sharing w/o incentives - feel free to keep doing so #Kmers |
| 5:04 pm | elsua: | @ithorpe I agree w/ building a culture of sharing, but *why* that obssesion with measuring; we got more important things to do, imo #KMers |
| 5:04 pm | jmcgee: | RT @VMaryAbraham: Q5: Good measures are more useful for moving the #KM system forward long-term. Formal incentives short-term only. #kmers |
| 5:05 pm | rdatta: | both alfie kohn and dan pink are my fave quotes too & there is also a study done by Raghu Garud in MIS Quarterly that's relevant #kmers |
| 5:05 pm | VMaryAbraham: | RT @rdatta: Too often people measure just 4 the sake of it, resulting in promoting irrelevant or even dysfunctional behavior +1 #kmers |
| 5:05 pm | elsua: | @jmcgee Thanks much, Jim, for moderating! Apologies for intermitent participation; now how do we measure the success of this event :P #KMers |
| 5:05 pm | jmcgee: | RT @rdatta: @jmcgee I thought that deserved at least a +! :( #kmers - you're absolutely right ! +!! :) |
| 5:05 pm | ithorpe: | @elsua in the development sector we have an obsession with measurement - comes from our spending public money #KMers |
| 5:06 pm | mneff: | Measure percent sharing and knowledge velocity and flow. Conceptual measures, I have not seen practical measures doing that yet. #kmers |
| 5:07 pm | elsua: | @ithorpe Right! Instead of probably just focusing on building that culture of sharing on to a self-sustainable model ;-) #KMers |
| 5:07 pm | ithorpe: | RT @VMaryAbraham Good measures are more useful for moving the #KM system forward long-term. Formal incentives are short-term only +1 #KMers |
| 5:07 pm | WeKnowMore: | Thanks for moderating Jim! All lurkers and chatters: Stay Tuned Tuesday next week for more KMers.org chats. Same time, same hashtag! #kmers |
| 5:07 pm | VMaryAbraham: | @jmcgee Thanks for moderating, Jim. Thanks everyone for a great chat. Looking forward to the transcript. #kmers |
| 5:07 pm | stangarfield: | RT @rdatta: Too often people measure just for the sake of it +! #KMers |
| 5:08 pm | WeKnowMore: | Measuring is overrated. #kmers |
| 5:08 pm | VMaryAbraham: | @elsua @ithorpe A corporate culture based on competition may find it hard 2 develop a true culture of sharing. #kmers |
| 5:09 pm | ithorpe: | RT @VMaryAbraham: @jmcgee Thanks for moderating, Jim. Thanks everyone for a great chat. Looking forward to the transcript. +1 #KMers |
| 5:09 pm | jeffhester: | @jmcgee Thanks for moderating, Jim. #KMers |
| 5:09 pm | VMaryAbraham: | @mneff If there are no practical measures, how to we tackle this in a reliable, repeatable fashion? #kmers |
| 5:09 pm | jmcgee: | @swanick, @weknowmore - thanks for the opportunity to moderate - keeps you on your toes #Kmers |
| 5:10 pm | elsua: | @VMaryAbraham @ithorpe Indeed, Mary! I'd agree w/ that 100%; that's part of our problem = incentives for individual performance #KMers |
| 5:10 pm | VMaryAbraham: | No. Measuring is misunderstood & misused. RT @WeKnowMore: Measuring is overrated. #kmers |
| 5:10 pm | ithorpe: | @VMaryAbraham @elsua even in the not for profit world, you shouldn't underestimate the role of competition. Personal & institutional #KMers |
| 5:10 pm | jmcgee: | RT @WeKnowMore: Measuring is overrated. #kmers - so how can we subvert the bias to measure? |
| 5:11 pm | ithorpe: | @weknowmore wait, aren't you working on developing metrics for our online communities ;-) #KMers |
| 5:11 pm | VMaryAbraham: | @elsua @ithorpe It's a different proposition when the incentives are based on the performance of the team or enterprise. #kmers |
| 5:11 pm | jeffhester: | Measuring is not evil. While it usually can't quantify value, it can indicate traction. #KMers |
| 5:12 pm | WeKnowMore: | @jmcgee I would suggest a healthy cocktail of listening and common sense. #kmers |
| 5:12 pm | VMaryAbraham: | @jmcgee I don't think we can subvert the bias to measure. But we can help ppl understand better what metrics really show. 1/2 #kmers |
| 5:13 pm | ithorpe: | @VMaryAbraham @elsua agreed. Shared ownership of targets encourages shared effort. #KMers |
| 5:13 pm | WeKnowMore: | @ithorpe hehe, yes it is not useless, but it is overrated ;-) #kmers |
| 5:13 pm | ithorpe: | @WeKnowMore @jmcgee or possibly an unhealthy cocktail or two #KMers |
| 5:14 pm | VMaryAbraham: | @jmcgee Too many metrics R proxies/approximations 4 what we really need 2 understand (which may B subjective). #KM suffers from this. #kmers |
| 5:14 pm | petertwo: | JIm, an extremely important topic. Appreciative of your focus. Grateful for the insights of all. Lot to think about & act upon #KMers |
| 5:15 pm | jmcgee: | Good measures are much harder than most appreciate and flow from a deep understanding of what you are hoping to measure #Kmers |
| 5:15 pm | elsua: | @ithorpe @VMaryAbraham I wouldn't underestimate it, Ian; I'm just saying it has brought us to where we are nowadays :-( #KMers |
| 5:16 pm | elsua: | rt @ithorpe: @VMaryAbraham @elsua agreed. Shared ownership of targets encourages shared effort / Indeed! #KMers |
| 5:16 pm | WeKnowMore: | @jmcgee Thanks again Jim! We hope to welcome you back as a moderator somewhere later in the year. #kmers |
| 5:17 pm | VMaryAbraham: | RT @jmcgee: Good measures are much harder than most appreciate & flow from a deep understanding of what you are hoping to measure +1 #kmers |
| 5:17 pm | WeKnowMore: | Do YOU want to moderate a Knowledge Management related Twitter Chat?! Contact us for more info www.kmers.org #KM #kmers |
| 5:18 pm | elsua: | Gotta dash off now, folks, but great chat, once again! Will surely check chat transcript later on today... Thanks everyone! :) #KMers |
| 5:19 pm | ithorpe: | Thanks again to @jmcgee for great tweetchat on incentives, with a side order of measurement #KMers |
| 5:20 pm | AnaDataGirl: | #KMers thank you all for letting me "pick your brain" (= listen to your conversations on KM) :) |
| 5:28 pm | jkhogan: | RT @VMaryAbraham: Q4: Change #KM systems so they focus on facilitating info sharing as part of normal workflow rather than collecting stuff. #kmers |
| 5:33 pm | mneff: | Work on making the place people post stuff more available to more people. Indirect sharing will increase. #kmers |
| 5:35 pm | ibmhcm: | Learn how USAID crowd sourced ideas from over 10,000 people at Global Pulse 2010 @melissamarroso speaks @ 2:45 #KMConference #KMers |
| 5:57 pm | JosepMiro: | RT @jeffhester: Measuring is not evil. While it usually can't quantify value, it can indicate traction. #KMers |
| 6:05 pm | ChiefExecMom: | Look forward to reading the transcript - sorry I had to miss this weeks #KMers chat! |
| 6:11 pm | dgriess: | RT @elsua @jeffhester <too true> artificial incentives stimulate "garbage collection" (low value submissions) / Me, too; too often #KMers |
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