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[Transcript] Building Knowledge Management Expertise
Chat Event:
Date & time:
Tuesday, November 23, 2010 - 17:00 - 18:00 UTC
Transcript:
| 5:00 pm | stangarfield: | {Moderator} Welcome, KMers! Please introduce yourselves - name, location, organization, and role. #KMers |
| 5:01 pm | stangarfield: | I'm Stan Garfield, in Detroit, Michigan, Deloitte Community Evangelist #KMers |
| 5:03 pm | pekadad: | @stangarfield Lee Romero from Deloitte in Detroit here. #KMers |
| 5:03 pm | RobRobertson: | <-- Dallas, large global call centers, Strategy and Innovation team. Educating myself in this space (Hello All) #kmers |
| 5:04 pm | BarbaraFillip: | Oops... I keep forgetting the tag. BarbaraFillip: I'm Barbara Fillip, working at NASA/Goddard, Greenbelt, MD. #KMers |
| 5:04 pm | jeffhester: | Jeff Hester here in Aliso Viejo, California at Fluor where I'm an advocate and developer of what we call knowledge communities. #KMers |
| 5:05 pm | stangarfield: | If you go to http://tweetchat.com/room/KMers it will automatically add the hashtag and refresh your display #KMers |
| 5:06 pm | stangarfield: | Welcome Lee, Rob, Barbara, and Jeff. Anyone else here with us? #KMers |
| 5:06 pm | ithorpe: | Ian Thorpe, working on KM in UNICEF joining the chat (and multitasking) #KMers |
| 5:06 pm | jmcgee: | Sorry I'm late. Just back from the dentist > Jim McGee - Chicago - KM consulting with focus on improving knowledge work practice #Kmers |
| 5:07 pm | stangarfield: | Let's get started. I plan to mix offering suggestions with asking you for yours for how to build KM expertise. #KMers |
| 5:07 pm | stangarfield: | When you started out in the field of KM, what was the first thing you did to learn about it? #KMers |
| 5:07 pm | stangarfield: | Welcome, Ian and Jim. #KMers |
| 5:08 pm | swanwick: | Hi, Rob Swanwick here. Looking forward to chatting with @stangarfield and other #KMers |
| 5:09 pm | stangarfield: | Welcome, Rob. #KMers |
| 5:09 pm | BKneuer: | Bruce Kneuer, Social Media Mgr. at Kenexa, New Hampshire #KMers |
| 5:09 pm | swanwick: | Q1: I read books to learn about #KM at first. Nonaka, etc... #KMers |
| 5:09 pm | stangarfield: | Q1: When you started out in the field of KM, what was the first thing you did to learn about it? #KMers |
| 5:09 pm | RobRobertson: | Q1) I'm at that stage now. Consuming copious amount of research and case study, following relevant hashtags, not efficient yet #KMers |
| 5:09 pm | jmcgee: | Sat down with Larry Prusak in the office next to mine and started kicking ideas around - circa 1992 - put a reading list together #kmers |
| 5:10 pm | BarbaraFillip: | I fell into KM by accident when I was asked to write a report comparing the World Bank and USAID's approaches to KM, in 1997. #KMers |
| 5:10 pm | jmcgee: | read Nonaka, Tom Stewart, Leif Evidsson (sp?) and talked to lots of other people #kmers |
| 5:11 pm | swanwick: | @jmcgee Nothing like starting at the top. :) #KMers |
| 5:11 pm | BKneuer: | Read everything I could via the Web...still have some hardcopies from years ago :-) #KMers |
| 5:11 pm | stangarfield: | I visited Ernst & Young Center for Business Knowledge, read Working Knowledge by Davenport & Prusak, and attended a KM conference #KMers |
| 5:11 pm | jmcgee: | right place, right time - always helps to be early to the party :) #kmers |
| 5:11 pm | RobRobertson: | trying to find consensus on industry "best practices" is proving more challenging than I anticipated. #KMers |
| 5:12 pm | swanwick: | @RobRobertson heh, even the term "best practices" is falling out of favor #KMers |
| 5:13 pm | jeffhester: | To learn KM, I spoke with as many practitioners as possible (both inside and outside of Fluor). #KMers |
| 5:13 pm | stangarfield: | Tip 1: Assess yourself against this list of 25 KM specialties http://bit.ly/b1N4id #KMers |
| 5:13 pm | jeffhester: | Theory is great, but nothing beats the voice of experience. #KMers |
| 5:13 pm | jmcgee: | @RobRobertson I pretty much have given up on notion of "best practices" content to learn about any practices good, bad or other #KMers |
| 5:13 pm | rsamii: | RT @jeffhester: Theory is great, but nothing beats the voice of experience. #KMers |
| 5:14 pm | WeKnowMore: | RT @stangarfield: Let's get started. I plan to mix offering suggestions with asking you for yours for how to build KM expertise. #KMers |
| 5:14 pm | WeKnowMore: | RT @stangarfield: Q1: When you started out in the field of KM, what was the first thing you did to learn about it? #KMers |
| 5:15 pm | stangarfield: | Tip 2 Read books from this list of recommended books http://bit.ly/c3h9lN #KMers |
| 5:16 pm | stangarfield: | @jeffhester How did you find the outside practitioners? #KMers |
| 5:16 pm | stangarfield: | @BKneuer Which books stood out as the most helpful? #KMers |
| 5:16 pm | jmcgee: | these days I learn a lot hanging out with this group in particular :) #kmers |
| 5:16 pm | stangarfield: | @BarbaraFillip What did you learn while creating the report? #KMers |
| 5:17 pm | jmcgee: | I've found John Seely Brown and Tom Stewart especially useful #kmers |
| 5:17 pm | jeffhester: | Attending KM World, participating in Babson's Working Knowledge program and in numerous APQC best practice studies... #KMers |
| 5:18 pm | jmcgee: | I would also recommend more general organization theory reading - I'm a fan of Karl Weick, Chris Argyris, and Paul Lawrence #kmers |
| 5:18 pm | jeffhester: | @stangarfield ...all gave me exposure to external KM practitioners in a range of fields. #KMers |
| 5:19 pm | BKneuer: | It's been awhile, but The Fifth Discipline was one. #KMers |
| 5:19 pm | RobRobertson: | @jmcgee coming over from #lrnchat I have high hopes for learning from "y'all" #KMers |
| 5:19 pm | stangarfield: | @jmcgee Great point, which is Tip 3: Join and participate in KM communities http://sites.google.com/site/stangarfield/kmcommunities #KMers |
| 5:19 pm | jeffhester: | I find that looking outside your own industry you can "discover" innovative applications to apply in your own business. #KMers |
| 5:20 pm | BarbaraFillip: | You don't have to call it KM to be doing KM. USAID was doing as much if not more than WB, but with less KM branding. #KMers |
| 5:20 pm | jeffhester: | RT @jmcgee: these days I learn a lot hanging out with this group in particular :) /I'll second that! #KMers |
| 5:21 pm | jmcgee: | @BarbaraFillip excellent point - lots of good stuff happening w/o the label attached #KMers |
| 5:21 pm | stangarfield: | @jmcgee Tom Stewart gave a keynote at KMWorld 2010 - I found his "Wealth of Knowledge" to be very useful #KMers |
| 5:21 pm | BarbaraFillip: | Working Knowledge, by Davenport & Prusak is my favorite. #KMers |
| 5:22 pm | stangarfield: | Q2: What 3 books do you recommend for others wanting to learn about KM? #KMers |
| 5:23 pm | jeffhester: | RT @BarbaraFillip: You dont have to call it KM to be doing KM. / Very true! And important to remember. #KMers |
| 5:23 pm | swanwick: | Q3: I haven't read a KM book in a while. I prefer books on innovation these days. I like the Medici Effect. #KMers |
| 5:24 pm | jmcgee: | Working Knowledge - Davenport and Prusak, Social Life of information - John Seely Brown and Duguid, #kmers |
| 5:24 pm | simongoh: | Hi, I'm a KM Architect working in a NCS, IT company in Singapore, also exco member of iKMS http://bit.ly/gWjii7 #KMers |
| 5:24 pm | stangarfield: | My answer: Working Knowledge, Wealth of Knowledge, If Only We Knew What We Know #KMers |
| 5:25 pm | BKneuer: | RT @BarbaraFillip: You dont have to call it KM to be doing KM. <Agree. No colleagues calling it that. #KMers |
| 5:25 pm | ithorpe: | Book recommendations: Learning to Fly by Collison and Parcell #KMers |
| 5:26 pm | jeffhester: | Q3: Working Knowledge, If Only We New What We Know, and (drum roll, please)... #KMers |
| 5:26 pm | stangarfield: | I wrote "Implementing a Successful KM Program" http://bit.ly/fBhFsb #KMers |
| 5:26 pm | BarbaraFillip: | I read at the intersection of KM and social media these days (Digital habitats by Wenger, White & Smith) + agree with Learning to Fly #KMers |
| 5:27 pm | jeffhester: | The Complete Idiot's Guide to Knowledge Management #KMers |
| 5:27 pm | stangarfield: | Also see http://sites.google.com/site/stangarfield/kmbooks #KMers |
| 5:27 pm | simongoh: | Two of our members developed a KM Competency Framework based on research from the field of KM practitioners http://bit.ly/dUcmNS #KMers |
| 5:27 pm | ithorpe: | But I find most of the interesting references online, through articles, blogs and tweets #KMers |
| 5:27 pm | ithorpe: | @BarbaraFillip Yes, also like digital habitats #KMers |
| 5:28 pm | stangarfield: | Tip 4 Attend a KM conference http://sites.google.com/site/stangarfield/kmconferences #KMers |
| 5:28 pm | RobRobertson: | How would each of you approach finding an answer to what practices are working in this space? (note lack of "bestpractices") ;-) #KMers |
| 5:30 pm | BarbaraFillip: | @RobRobertson Context is more important than specific practices. We do case studies because that's what works HERE and NOW. #KMers |
| 5:30 pm | stangarfield: | @RobRobertson Join a community & ask specific questions: see 10 Rules for Asking Others to Share Knowledge http://bit.ly/fTlPF2 #KMers |
| 5:31 pm | stangarfield: | A good community for asking questions about KM is SIKM Leaders http://tech.groups.yahoo.com/group/sikmleaders/ #KMers |
| 5:32 pm | Ridgehead: | Late arrival Q3 - The Knowledge-Creating Company by Ikujiro Nonaka & Intellectual Capital by T Stewart #KMers |
| 5:32 pm | stangarfield: | Q3: What KM communities have you found useful? #KMers |
| 5:33 pm | ithorpe: | RT @stangarfield Join a community & ask specific questions: see 10 Rules for Asking Others to Share Knowledge http://bit.ly/fTlPF2 #KMers |
| 5:33 pm | stangarfield: | Q4: What KM conferences have you found worthwhile? #KMers |
| 5:34 pm | Ridgehead: | Q3 - SIKM (ty @stangarfield), numerous LinkedIn groups, & Consortium for Service Innovation www.serviceinnovation.org #KMers |
| 5:34 pm | ithorpe: | Q3. KM Communities I have found helpful adoption2.0 Council, KM4Dev, Kmers.org :-) #KMers |
| 5:34 pm | jeffhester: | Good KM communities? SIKM (I lurk); KMers.org; and a private group with members from Shell, Chevron, Schlumberger, Fluor and NASA #KMers |
| 5:35 pm | pekadad: | @stangarfield Q3: SIKM, and SearchCoP and TaxoCoP (as special interest communities within the KM umbrella) #KMers |
| 5:35 pm | stangarfield: | Tip 5 Participate in this chat, follow KM experts in Twitter http://bit.ly/dGBrrm & search Twitter using hashtags like #KM and #KMers #KMers |
| 5:36 pm | jeffhester: | Q4: Useful KM Conferences? I'm over KM World (too much focus on software IMO). APQC is better, but... #KMers |
| 5:37 pm | stangarfield: | Q5: In addition to this chat, what other Twitter chats have you found helpful? #KMers |
| 5:38 pm | jeffhester: | Q4 (cont.) ...much can be gleaned from outside the realm of KM. Suhk Grewal of GE presented at Office 2.0 for example. #KMers |
| 5:38 pm | BarbaraFillip: | Q4: Int'l Conf. on Managing Knowledge for Space Missions. Very industry specific, yet universal challenges. #KMers |
| 5:40 pm | ithorpe: | @stangarfield Interesting that I don't see any international development KM practitioners on your KMers twitter lists. Silos? #KMers |
| 5:40 pm | BKneuer: | Just joining for these few minutes has been so helpful and reinvigorating - thanks for the ideas, tips, links! Special thanks, Stan. #KMers |
| 5:41 pm | sharonwilson: | Needing to multi-task but thanks so much for the information Stan and everyone! #KMers |
| 5:41 pm | stangarfield: | Tip 6 Present a KM topic at an internal meeting or call, to a local or global community, at a conference, or to a client #KMers |
| 5:43 pm | jeffhester: | RT @stangarfield: Tip 6 Present a KM topic at an internal meeting, to a local/global community, at a conference, or to a client/ YES #KMers |
| 5:44 pm | jeffhester: | One of the best ways to learn is by teaching. #KMers |
| 5:44 pm | stangarfield: | Ask an established expert to co-present, or offer to help facilitate a panel discussion to help ease you into becoming a presenter #KMers |
| 5:45 pm | Ridgehead: | True, and scraping a few knees along the way RT @jeffhester: One of the best ways to learn is by teaching. #KMers |
| 5:46 pm | ithorpe: | RT @jeffhester: One of the best ways to learn is by teaching. #KMers |
| 5:47 pm | stangarfield: | Q6: can you share a story of when you presented or trained and how that helped you develop? How did you make it happen? #KMers |
| 5:48 pm | stangarfield: | For me, it was when I asked a Ford colleague to present to HP, and he then asked me to reciprocate. #KMers |
| 5:48 pm | SCPier: | Q4: Useful KM Conferences? I'm over KM World (too much focus on software IMO). APQC is better, but... #KMers http://goo.gl/fb/NYS7s #TheOC |
| 5:48 pm | gijsvdnheuvel: | Sitting in on an interesting Twitter chat on knowledge management. An area close to my PhD research on information sharing #KM #KMers |
| 5:50 pm | stangarfield: | Tip 7 Post to a discussion board, write a blog post, publish a document using Google Docs, or write an article for a publication #KMers |
| 5:50 pm | stangarfield: | Use writing to test your ideas, solicit comments, and refine your thinking about a topic. #KMers |
| 5:50 pm | bg1501: | @stangarfield change mgmt principles, e20- Mcafee, Wisdom of the Crowds, great mentor at one of our outsourcing partners. #KMers |
| 5:51 pm | ithorpe: | RT @stangarfield: Use writing to test your ideas, solicit comments, and refine your thinking about a topic. #KMers |
| 5:52 pm | stangarfield: | Q7: please share how you benefited from blogging, tweeting, publishing, or other writing #KMers |
| 5:52 pm | jeffhester: | Never stop learning / Never stop teaching (with thanks to my 95 year old grandmother, who still teaches ESL). #KMers |
| 5:53 pm | BarbaraFillip: | Q6: Don't laugh... I wrote a didactic novel based on a KM theme. Learned a lot. 10 people read it (or told me they did). #KMers |
| 5:53 pm | stangarfield: | @jeffhester Well said! #KMers |
| 5:53 pm | pekadad: | @stangarfield Q7: As I started to write, I found I "bumped into" people interested in the topics, which has helped me significantly #KMers |
| 5:54 pm | jmcgee: | two benefits from writing - 1 - get my thinking straight - 2 - meet great minds to aid in #1 - #kmers |
| 5:54 pm | pekadad: | @stangarfield Q7: Helped me by both knowing them and being known by them. #KMers |
| 5:54 pm | stangarfield: | @BarbaraFillip Great! Is it available? If so, where? #KMers |
| 5:54 pm | ithorpe: | +1 RT @pekadad Q7: As I started to write, I found I "bumped into" people interested in the topics, which has helped me significantly #KMers |
| 5:54 pm | jeffhester: | Writing, publishing, blogging, etc. helps build credibility and starts conversations (in addition to the obvious intrinsic benefits) #KMers |
| 5:55 pm | stangarfield: | Tip 8 Attend KM training. This can be online, at a university, before or after a conference, or from a specialized vendor. #KMers |
| 5:55 pm | jeffhester: | RT @stangarfield: @BarbaraFillip Great! Is it available? If so, where? /Indeed, where? #KMers |
| 5:55 pm | stangarfield: | KM Training http://sites.google.com/site/stangarfield/kmtraining #KMers |
| 5:56 pm | BarbaraFillip: | @stangarfield @BarbaraFillip I wrote it in a wiki. Not published. #KMers |
| 5:56 pm | bg1501: | @stangarfield q6. Big room, marms folded skeptics. Realized I needed to embrace the skeptics, not ignore them- many bec advocates #KMers |
| 5:56 pm | stangarfield: | Q8: What training have you found valuable? #KMers |
| 5:57 pm | stangarfield: | Tip 9 Try things out: learn by doing. Use tools, interact with others, attend different events to see which ones are the most useful #KMers |
| 5:57 pm | Ridgehead: | Q7 It forces my cognitive process to behave differently from thinking and chatting #KMers |
| 5:58 pm | stangarfield: | For example, by participating in this chat, you are able to explain to others Twitter is more than just about tweeting the banal #KMers |
| 5:59 pm | stangarfield: | @BarbaraFillip If the wiki is accessible, we would like to take a look at your book. #KMers |
| 5:59 pm | Ridgehead: | back to Q3 - completely forgot about my favorite - KM Chicago - http://kmchicago.blogspot.com/ #KMers |
| 6:01 pm | stangarfield: | Tip 10 Ask someone to be a mentor - perhaps one of the people on this chat. #KMers |
| 6:02 pm | stangarfield: | Thanks to everyone for participating today. The time flew by. #KMers |
| 6:03 pm | jmcgee: | thanks @stangarfield for a stimulating job moderating today - #kmers |
| 6:04 pm | ithorpe: | Thanks to @stangarfield for a great chat and useful practical #KM tips #KMers |
| 6:04 pm | stangarfield: | Feel free to continue replying to the questions with your suggestions and experiences. #KMers |
| 6:04 pm | jeffhester: | Great #KM conversation! Thanks @stangarfield @BarbaraFillip @ithorpe @pekadad @jmcgee @Ridgehead and others! #KMers |
| 6:04 pm | BarbaraFillip: | Thanks. This was fun. Learned to use TweetChat. #KMers |
| 6:06 pm | stangarfield: | RT @jospress Hi Stan - a book I recommend is the Knowing-Doing Gap by Pfeiffer #KMers |
| 6:08 pm | stangarfield: | RT @jospress Understanding how the brain structures and changes knowledge is another great avenue to expand the concepts of KM #KMers |
| 6:08 pm | stangarfield: | RT @jospress blogging, tweeting, publishing, or other writing connects you to new ideas, sparking iterations of old knowledge #KMers |
| 6:09 pm | stangarfield: | RT @jospress most important is to interact with those who do not necessarily agree: productive friction is great spark for new ideas #KMers |
| 6:09 pm | stangarfield: | RT @jospress more behavioral than technical training is extremely valuable to improve capablities to share and iterate #KMers |
| 6:09 pm | markgould13: | @stangarfield Thanks for leading an interesting chat today, and sharing so many useful resources. #KMers |
| 6:11 pm | markgould13: | Most weeks I have been travelling during the #KMers chats, so following via iPhone. One day soon I will be at a desk and able to join in. |
| 6:11 pm | stangarfield: | I just retweeted 5 tweets by a colleague - they did not appear in Twitter search. Does anyone know if this due to spam suppression? #KMers |
| 6:12 pm | stangarfield: | My theory is that if someone is new to Twitter & has few total tweets, their tweets are suppressed in search and RT is disabled #KMers |
| 6:25 pm | stangarfield: | Found the explanation http://bit.ly/idK149 - if your tweets are protected, you won't appear in search and can't be retweeted #KMers |
| 6:29 pm | stangarfield: | But this still doesn't explain the previous case of @stevenwieneke - his account is open but his tweets did not appear #KMers |
| 6:32 pm | stangarfield: | Additional explanation on why some tweets do not appear in search http://bit.ly/gmbbfS #KMers |
| 6:33 pm | swanwick: | Submit a chat topic for an upcoming session at http://www.kmers.org/topicsuggestions/dashboard #KMers |
| 6:40 pm | swanwick: | Post something to your http://KMers.org blog and get featured on the home page for all your #KM peers to see! #KMers |
| 6:49 pm | DominicP: | @stangarfield, @BarbaraFillip, @jeffhester & @ithorpe Thanks for a very interesting session! Looking forward to hearing more from you #KMers |
| 6:58 pm | bg1501: | RT @markgould13: @stangarfield Thanks for leading an interesting chat today, and sharing so many useful resources. #KMers |
| 7:06 pm | RobRobertson: | Thanks to the KMers it was nice chatting with all of you. #KMers |
| 7:54 pm | Jacques_Knight: | RT @stangarfield: RT @jospress Understanding how the brain structures and changes knowledge is another great avenue to expand the concepts of KM #KMers |
| 8:54 pm | knowledgetank: | ?Choice Architecture?: Another Take on Decision-making http://bit.ly/hRvFm1 #KM #KMers |
| 10:23 pm | knowledgetank: | Corporate blogging: not easy but a powerful way to connect with customers and stakeholders http://bit.ly/fDk1wu #KM #KMers |
| 10:31 pm | joemsie: | RT @knowledgetank: ?Choice Architecture?: Another Take on Decision-making http://bit.ly/hRvFm1 #KM #KMers #Boston #worcester |
| 10:34 pm | md_santo: | Integrating #ELearning within #KnowledgeManagement domain http://bit.ly/502mCr #km #KMers #KM4Dev #KMAfrica #e20 |
| 11:03 pm | WeKnowMore: | RT @swanwick: Post something to your http://KMers.org blog and get featured on the home page for all your #KM peers to see! #KMers |
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