Starting a KM Programme

Chat Event: 
Starting a KM Programme
Date & time: 
Tuesday, December 15, 2009 - 17:00 - 18:00 UTC
Transcript: 
11:02 am WeKnowMore: {moderator} Welcome to the KM chat! I'm Johan Lammers, Director of weknowmore.org in Amsterdam NL. Please introduce yourselves. #KMers
11:02 am swanwick: @mneff Great idea. Will write a blog post and tweet it. Would love to get community input on the objectives. #KMers
11:02 am Ridgehead: Great SIKM call, thanks Rick Wallace. Let's continue the fun at #KMers .org
11:03 am stangarfield: Stan Garfield, Community Evangelist at Deloitte, Detroit, MI. #KMers
11:03 am Ridgehead: Matt Haggerty, Ridgehead Software, Chicago, IL. #KMers
11:04 am JaneBozarth: @weknowmore RDU. Author, trainer, instr. designer, Dr. of Learnin' stuff. Dissertation was on communities of practice #kmers
11:04 am swanwick: Hi Johan. Rob Swanwick here. Focused on media driven collaboration/KM #KMers
11:04 am klowey22: @WeKnowMore hi johan, sorry about your morning! #kmers
11:04 am jeffhester: Hi Johan, Jeff Hester, KM PM and Usability at Fluor #KMers
11:05 am swanwick: @JaneBozarth Gr8 to have you on the chat. Wld luv your expert opinion at some point on the KMers CoP :) #KMers
11:05 am JaneBozarth: Oh, and gubmint worker #kmers
11:06 am WeKnowMore: @klowey22 Thanks. Yes I was two hours in a stopped train because somebody jumped in front of it. Sorry I missed the caal #KMers
11:07 am WeKnowMore: Welcome Jeff, Swan, Mark, Jane, Matt, John! Great that you could make it! #KMers
11:07 am JaneBozarth: @swanwick Thanks! Am sure my opinion will be... it's wonderful :-) #kmers
11:07 am swanwick: I am curious, what app are ppl using to attend the chat? #KMers
11:08 am JaneBozarth: @swanwick Do need to leave in 40 mins or so for lunch appt so don't infer abandonment #kmers
11:08 am JaneBozarth: @swanwick itweetnet #kmers
11:08 am mneff: tweetchat here. #kmers
11:08 am ethnosproject: Hello, all. I'm Mark Oppenneer with the Ethnos Project. #KMers
11:09 am stangarfield: @swanwick TweetChat running on Chrome #KMers
11:09 am Ridgehead: #KMers - Tweetdeck on one monitor, KMers.org/chat on the other
11:09 am swanwick: @JaneBozarth No problem at all. Beauty of a twitter chat is that dropping in and out does not disturb the flow. #KMers
11:09 am jeffhester: @swanwick TweetChat via KMers.org/chat #KMers
11:09 am WeKnowMore: {moderator} Let's start with the first topic: How do you know what the target group or organization wants/needs? #KMers
11:10 am klowey22: @swanwick i'm using tweetgrid #KMers
11:10 am ethnosproject: tweetchat on firefox #KMers
11:10 am WeKnowMore: Hi Mark, Stan! Great you guys could make it! #KMers
11:11 am jeffrey_brandt: Hello all, Jeff Brandt here, working on #KM and CoP in the legal space. #kmers
11:11 am swanwick: @klowey22 Heh, sounds like one of everything. No trend. Glad to hear at least 1 person using Tweetchat on kmers.org/chat #KMers
11:12 am mneff: @WeKnowMore The simple way is to ask them, the hard thing is what questions do you ask and how do you respond to their priorities. #kmers
11:12 am jeffhester: Start by looking at their strategic business objectives. KM must support them. #KMers
11:12 am stangarfield: @WeKnowMore The book I wrote http://bit.ly/5uUcfI is on this topic, so I will try to provide links to material that is accessible. #KMers
11:13 am WeKnowMore: I am giving a course right now on #KM there I presented the 5 competency grid of Collison & Parcell to analyse gaps & aspirations #KMers
11:13 am Ridgehead: CXO decrees "this is what we need". More insightful approach will take input from different LOBs and cross-reference #KMers
11:13 am swanwick: @jeffhester Completely agree. KM must be a business partner seeking same objectives as corp strategy. #KMers
11:13 am jeffhester: If they don't know their strategy, they have bigger problems and shouldn't be looking at KM. #KMers
11:13 am WeKnowMore: @stangarfield That would be great Stan! Thanks #KMers
11:13 am JaneBozarth: Ask what knowledge has been lost/had to be regained in the last 3/5/10 years #kmers
11:13 am VMaryAbraham: Hi Folks. Mary Abraham here (at least for a few minutes). You can find me at AboveandBeyondKM.com. #kmers
11:14 am md_santo: Md Santo from SNS MOBEE KNOWLEDGE CoP http://tinyurl.com/m9nqrn rather late joining KMers chat right at midnite my local time #KMers
11:14 am stangarfield: Identifying the top three objectives of a knowledge management program http://bit.ly/7JRKjw #KMers
11:14 am JaneBozarth: RT @jeffhester: If they don't know their strategy, they have bigger problems and shouldn't be looking at KM. #KMers
11:14 am VMaryAbraham: @mneff Agreed that the simplest way is to ask. However, folks don't always know what they need -- they just know what doesn't work. #kmers
11:15 am WeKnowMore: @mneff Do you have experience in asking people questions? If so, what worked for you? #KMers
11:15 am WeKnowMore: RT @jeffhester: If they dont know their strategy, they have bigger problems and shouldnt be looking at KM. <- LOL completely agree #KMers
11:16 am mneff: @WeKnowMore Each organization is different. I start by trying to understand what they are trying to do and then look for ways KM fits #kmers
11:16 am jeffrey_brandt: @VMaryAbraham Knowing what doesnt work is a starting point. #kmers
11:16 am md_santo: By knowing their ?basic postulate of corp knowledge? as background where their Vision & Mission generated http://tinyurl.com/p6ftku #KMers
11:17 am jeffrey_brandt: @VMaryAbraham Then those may be the wrong people or its an opportunity to educate them on something they SHOULD know. #kmers
11:17 am WeKnowMore: I held a knowledge audit once, and got good, usable results. Asking what they would need is a crucial step also for ownership I think #KMers
11:17 am swanwick: @WeKnowMore Culture is an important facet to understand. You CANNOT swim upstream against culture. #KMers
11:18 am mneff: @jeffrey_brandt Agree. It is a place to start. If they see that you care, then they will be more likely to share other things too. #kmers
11:18 am VMaryAbraham: @jeffrey_brandt Understood. However, the extent to which biz strategy is communicated thru the ranks varies by industry/company. #kmers
11:18 am mneff: It also depends if they have any money or resources to address their need. Sometimes you have to start real simple. #kmers
11:19 am jeffhester: I suspect that many organizations jump to the solution before understanding the problem being solved. #KMers
11:19 am jeffhester: RT @swanwick: @WeKnowMore Culture is an important facet to understand. You CANNOT swim upstream against culture. AGREED! #KMers
11:20 am JaneBozarth: Endlessly RT @jeffhester: I suspect that many organizations jump to the solution before understanding the problem being solved. #KMers
11:20 am swanwick: @VMaryAbraham Good luck :) That path is littered with the corpses of many dead projects. #KMers
11:20 am WeKnowMore: @swanwick I totally agree on the culture part. That is why asking and taking temperature is so important #KMers
11:20 am WeKnowMore: RT @VMaryAbraham: @mneff @jeffrey_brandt Getting knowledge worker buy-in is critical. What have you (#KM) done for me lately? YES! #KMers
11:21 am jeffrey_brandt: @swanwick You cannot make cultural river move in a totally different direction but with effort u can bend and divert it some :) #KMers
11:21 am jeffhester: @VMaryAbraham and culture change takes time... and commitment #KMers
11:21 am stangarfield: @jeffhester Agree - they install a tool and then ask how to get people to use it, rather than having it fulfill a need. #KMers
11:21 am scotteverett: Hello, all. I'm Scott Everett with the Grameen FOundation and SeaMo Microfinance. #KMers
11:21 am Ridgehead: KM must fit into the culture and biz strategy, not vice-versa. It's a one-way street. #KMers
11:21 am swanwick: Don't just go for the big rocks. There might be something relatively small that you can do quickly/easily to get an early win. #KMers
11:22 am mneff: Cultural assessment, attitude towards sharing and collaboration, employee engagement, what they have tried before ... all help. #kmers
11:22 am VMaryAbraham: @swanwick But imposing from the top rarely works when you need active cooperation (not passive sabotage) from knowledge workers. #kmers
11:22 am jeffrey_brandt: @mneff Sometimes simple works best from a concept/acceptance point of view, regardless of available money #kmers
11:22 am WeKnowMore: Hi Scott! Welcome on board! #KMers
11:22 am mneff: @Ridgehead Not always, KM may actually help to change the culture and reveal a much better business strategy - topic for another day #kmers
11:23 am PhilMcCreight: RT @JaneBozarth @jeffhester: I suspect that many organizations jump to the solution before understanding the problem being solved. #KMers
11:23 am jeffrey_brandt: @mneff Unfortunately technology should be the last thing - after people and process. #kmers
11:23 am VMaryAbraham: When starting a #KM program, find out what the org has already. You may be pleasantly surprised. #kmers
11:23 am swanwick: @VMaryAbraham 100% agree. Culture may be set from the top, but it doesn't turn on a dime even if leaders want it to. #KMers
11:23 am JaneBozarth: RT @stangarfield: @jeffhester They install a tool and then ask how to get people to use it, rather than having it fulfill a need. #KMers
11:24 am mneff: @VMaryAbraham Exactly. It may just take some education and guidance on how to use what is available to do what they want. #kmers
11:24 am klowey22: RT @swanwick: @jeffhester Completely agree. KM must be a business partner seeking same objectives as corp strategy. #KMers
11:24 am swanwick: @PhilMcCreight Welcome Phil. Good to have you on the chat. #KMers
11:24 am jeffhester: To gain support among knowledge workers, avoid mandates, and work with allies to build success stories. #KMers
11:24 am WeKnowMore: RT @mneff @Ridgehead Not always KM may actually help to change the culture & reveal a better business strategy/topic for another day #KMers
11:25 am stangarfield: @VMaryAbraham Definitely - try to use what is already there, and better integrate disconnected tools through links and RSS. #KMers
11:25 am WeKnowMore: {moderator} Next topic: How do you get management on board during the first crucial phase of knowledge management implementation? #KMers
11:25 am Ridgehead: @mneff - overtime the company may adapt to the KM findings. But when kicking off an initiative, it can't run counter to org momentum #KMers
11:25 am klowey22: 'culture eats strategy for breakfast' is a line i have heard many times #KMers
11:26 am swanwick: @JaneBozarth LOL. The blog will solve all our problems :) #KMers
11:26 am jeffhester: RT @klowey22: culture eats strategy for breakfast is a line i have heard many times - Love it! #KMers
11:27 am mneff: @WeKnowMore Biggest thing here is to help them see what you are doing in their terms. #kmers
11:27 am jeffhester: Management support is easy when you clearly tie #KM to the business strategy #KMers
11:27 am Ridgehead: Make sure they allocate budget, thus are invested in return #KMers
11:27 am jeffrey_brandt: @WeKnowMore Mgmnt needs 2 B on board prior 2 any phases users C. They must buy the CONCEPT If U wait until then u've missed the boat #KMers
11:27 am swanwick: @WeKnowMore Show management your past history of success to get their buyin on #KM #KMers
11:28 am jeffhester: It also helps to know management's pain points (i.e. knowledge loss). #KMers
11:28 am md_santo: Giving them ?Learning How to Learn Guide? regarding how they develop appropriate Vision and Mission #KMers
11:28 am WeKnowMore: RT @klowey22 culture eats strategy for breakfast is a line i have heard many times <- LOL: will use that one in training tomorrow :-) #KMers
11:28 am mneff: If they feel they are not responsive to customers, then help them see how KM enables us to be more responsive. #kmers
11:28 am stangarfield: @WeKnowMore The 10 commitments - securing high-level support for knowledge management http://bit.ly/8CDWuX #KMers
11:29 am WeKnowMore: @mneff Yes, by underlining the benefits #KM can bring for org. performance in terms of efficiency, effectiveness and soforth #KMers
11:29 am jeffrey_brandt: RT Sad but true @klowey22: 'culture eats strategy for breakfast' is a line i have heard many times #KMers
11:29 am swanwick: Investors often buy people. That's true of VC and of internal investment. #KMers
11:29 am mneff: If they complain that they do not understand their customers, then show how KM can help them gain better customer intelligence. #kmers
11:30 am WeKnowMore: @jeffrey_brandt Good point! But in some situations experimentation and quick results before an actual mgmt buy-in might also help? #KMers
11:30 am jeffrey_brandt: @jeffhester I dont think that's always tru Jeff. They have 2 understand/embrace, ties 2 strategy dont always provide that "light" #KM #KMers
11:31 am swanwick: FYI: if you don't have time to check out the links being posted, don't worry about it, they will be attached to chat summary. #KMers
11:31 am mneff: @VMaryAbraham I tend to focus on opportunities instead of pain points. I do not want them to think of KM when they are in pain. #kmers
11:31 am JaneBozarth: RE mgmt support: Sometimes see probs w/mgmt wanting too much control. Workers won't be engaged by effort if it's just more work #kmers
11:32 am mneff: I want them to see KM as an enabler, a business partner. #kmers
11:32 am Ridgehead: Competition Inertia - they are doing it, look at their success, we can do this too! #KMers
11:32 am jeffhester: @VMaryAbraham looking at an organization, its culture and processes through the lens of their strategy helps you ID opportunity #KMers
11:32 am WeKnowMore: @stangarfield Wow Stan! Your articles really look very interesting on a first glance! Looking forward to reading them after the chat! #KMers
11:32 am TalesFromthHood: Nice. Will have to add this line to my repertoire RT @weknowmore "culture eats strategy for breakfast" #KMers
11:32 am WeKnowMore: RT @swanwick: if you dont have time to check out the links being posted, dont worry about it, they will be attached to chat summary. #KMers
11:32 am mneff: Most of them still think of KM in terms of databases and content, they are starting to understand that it is about a lot more. #kmers
11:32 am JaneBozarth: Yes, "enabler" is great word here RT @mneff: I want them to see KM as an enabler, a business partner. #kmers
11:32 am swanwick: @mneff Does that mean you go for "revolution" more than "evolution"? #KMers
11:32 am VMaryAbraham: RT @mneff: @VMaryAbraham I tend 2 focus on opportunities not pain points. I do not want them 2 think of #KM when they R in pain. #kmers
11:33 am jeffrey_brandt: @mneff But wont they think of KM as a way to stop the pain? #kmers
11:33 am WeKnowMore: RT @mneff: I want them to see KM as an enabler, a business partner. <- agreed! #KMers
11:33 am jeffhester: @jeffrey_brandt probably true, but it does help illustrate tangible value #KMers
11:33 am mneff: @swanwick Both, depends on the organization. #kmers
11:34 am mneff: @jeffrey_brandt Maybe, most just see that KM is the reason we don't do well in ... Need to shift that perception. #kmers
11:34 am swanwick: Do people find that business is looking to KM for social media opps or going somewhere else in org? #KMers
11:35 am WeKnowMore: RT @jeffrey_brandt @mneff But wont they think of KM as a way to stop the pain?-> Is it our job to make them realize that and deliver? #KMers
11:35 am PG_Rule: RT @weknowmore How do you get management on board? #KMers Me:knowhow must contribute to/align with execs vision, True North, strategic goals
11:35 am jeffrey_brandt: @JaneBozarth But you must show positive results or it will be viewed as "enabling" the wrong behaviors. #kmers
11:36 am swanwick: @VMaryAbraham Gr8 point. Don't set 1 direction for KM program that is non-flexible. #KMers
11:36 am sourcepov: RT @VMaryAbraham "Sometimes relevant elements of culture/process arent evident `til U start pushing change. Must pay attn" .. agreed! #kmers
11:36 am mneff: @PG_Rule Exactly. If you can get them to identify their top 3 priorities, then you can come up with KM projects that will help them. #kmers
11:36 am MVMNT_Mike: @swanwick I found #KM trying to take the lead in #SM to stay relevant. #KMers
11:37 am stangarfield: @swanwick Both - KM as well as communications/marketing, HR, and IT #KMers
11:37 am WeKnowMore: @PG_Rule Thanks for sharing! So you're saying that by talking the language of the mgmt, they will buy in more easily #KMers
11:37 am klowey22: RT @VMaryAbraham: @swanwick Unfortunately, there are still lots of orgs that are ignoring #SM. > ignoring or unaware? #KMers
11:37 am jeffrey_brandt: RT Way 2 many, especially in legal @VMaryAbraham: @swanwick Unfortunately, there are still lots of orgs that are ignoring #SM. #kmers
11:37 am acrawford: But helping solve a difficult problem can provide the #KM program quick credibility. It's one of the easiest places to get started. #KMers
11:37 am swanwick: RT @MVMNT_Mike: I found #KM trying to take the lead in #SM to stay relevant. #KMers
11:38 am JaneBozarth: @jeffrey_brandt You mean abt mgmt control? I was referring to mandatory participation, lots of protocols and procedures, "rules" #kmers
11:38 am WeKnowMore: RT @klowey22: RT @VMaryAbraham: @swanwick Unfortunately, there are still lots of orgs that are ignoring #SM. > ignoring or unaware? #KMers
11:38 am stangarfield: @klowey22 or afraid of social media and its supposed risks. #KMers
11:38 am jeffhester: @VMaryAbraham very true. Culture and process change is an evolutionary process, and #KM (should) support that evolution. #KMers
11:38 am klowey22: RT @WeKnowMore:ur saying that by talking language of mgmt, they will buy in more easily > yes and that language tends to be financial #KMers
11:39 am mneff: @acrawford Especially if there are people already working the problem. You help make them a success and KM gets to come too. #kmers
11:39 am WeKnowMore: RT @jeffhester: @VMaryAbraham very true. Culture and process change is an evolutionary process, #KM (should) support that evolution. #KMers
11:39 am stangarfield: @jeffrey_brandt That's why Andy McAfee advises against using"social" and to use "collaboration" instead. #KMers
11:39 am jeffrey_brandt: @klowey22 Ignoring/blocking, hoping it just goes away #SM #KMers
11:40 am MVMNT_Mike: Afraid, ignoring, unaware of #SM. Sounds like #KM all over again. #KMers
11:40 am Ridgehead: Paradox - culture can/will derail #KM, then must we change culture prior to implementation? #KMers
11:40 am swanwick: @klowey22 LOL. Show me the money, Mr. KM-guy. :) Better not just be a cost center. #KMers
11:41 am JohnReaves: @mneff SM is just another channel for KM to work through < and vice versa? #kmers
11:41 am jeffhester: RT @swanwick: @klowey22 LOL. Show me the money, Mr. KM-guy. :) Better not just be a cost center. AMEN! #KMers
11:41 am klowey22: 'innovation' seems to be another major area for #km and sharing/collaborating solutions in 'cyber security' #KMers
11:41 am jeffrey_brandt: RT Good point! @stangarfield: That's why Andy McAfee advises against using"social" and to use "collaboration" instead. #KMers
11:42 am jeffrey_brandt: RT @MVMNT_Mike: Afraid, ignoring, unaware of #SM. Sounds like #KM all over again. #KMers
11:42 am WeKnowMore: RT @klowey22: I think most organizations are unaware of #SM and what it could mean for them: there is a world to win there! #KMers
11:42 am klowey22: RT @swanwick: @klowey22 LOL. Show me the money, Mr. KM-guy. :) Better not just be a cost center. ..> dare i say... ROI :) #KMers
11:42 am WeKnowMore: {moderator} Next opic: What actions/first steps are crucial during the first period (half year) of a knowledge management initiative? #KMers
11:42 am jeffhester: re: "Show me the money..." This is why you need to collect and retell success stories. #KMers
11:43 am MVMNT_Mike: I'm finding that the buzz words are what's turning people away again. SM, Collaboration, innovation. . . can be intimidating. #KMers
11:43 am swanwick: @JaneBozarth Thx Jane. Hope to see you when we start again in January. Follow @KMerschat #KMers
11:43 am jeffhester: Most metrics (hits, documents, users) fall short of ROI. #KMers
11:43 am klowey22: RT @jeffhester: This is why you need to collect and retell success stories >which is where org storytelling has multiple benefits #KMers
11:43 am WeKnowMore: @JaneBozarth Thanks for attending the session Jane! Hope to see you again at future chats! #KMers
11:44 am VMaryAbraham: Some hear the hype, but can't imagine how it applies to them. Others are actively ignoring #SM. #kmers
11:44 am jeffrey_brandt: RT Tru @mneff: @Ridgehead No if U wait 2 change culture then U will nevr get started. ths is an iterative process. Small corrections. #kmers
11:44 am mneff: Stakeholder map, objectives, prototypes, get one quick project under your belt to build credibility, identify leverage points. #kmers
11:44 am VMaryAbraham: So how do you justify #KM? RT @jeffhester: Most metrics (hits, documents, users) fall short of ROI. #kmers
11:44 am acrawford: @mneff helping people solve problems (could be an opportunity...or innovation) is great entry point for #KM. #KMers
11:45 am swanwick: @WeKnowMore critical in early days: usability. Doesn't have to be earth-shattering change, but must be usable. #KMers
11:45 am WeKnowMore: @mneff Nice list! Thanks for that! #KMers
11:45 am klowey22: RT @WeKnowMore: What actions/first .. execution of small wins and awareness of plans for next steps.ie.a blend of top-down/bottom-up #KMers
11:45 am md_santo: Determine their K - Infrastructure, K - Architecture and Organizational & Employment Basic Guidance consecutively (Cont'd) #KMers
11:45 am jeffrey_brandt: RT What 2 measure then? @jeffhester: Most metrics (hits, documents, users) fall short of ROI. #KMers
11:46 am mneff: @acrawford Yes, look for the entry points. Do not just try to sell them KM solutions. Find the match and be the match maker. #kmers
11:46 am stangarfield: @WeKnowMore Setting up a KM Program: Priorities for Establishing a KM Program http://bit.ly/7MiYFO #KMers
11:46 am VMaryAbraham: RT @klowey22: RT @jeffhester: This is why U need 2 collect & retell success stories >storytelling w/in org has multiple #KM benefits #kmers
11:46 am WeKnowMore: @swanwick "usability": good point! Never really stressed that one as such allthough it is obviously key #KMers
11:46 am jeffhester: @VMaryAbraham You tie to strategy and build successes. Success breeds success (and adoption). #KMers
11:47 am jeffhester: Your most effective "measurements" are anecdotal (stories). #KMers
11:47 am VMaryAbraham: @mneff Ideally, they should be unaware of #KM methods. They should just know that #KM made things work better. #kmers
11:47 am jeffrey_brandt: RT Usable AND valuable @swanwick critical in early days: usability. Doesn't have to be earth-shattering change, but must be usable. #KMers
11:47 am klowey22: RT @acrawford: @mneff helping people solve problems is great entry point for #km > agreed, i often just call it problem solving #KMers
11:47 am VMaryAbraham: @jeffhester Agreed. But management loves metrics. How to deal with that? #kmers
11:47 am WeKnowMore: @md_santo Great of you to join in again during this late time for you! #KMers
11:47 am MVMNT_Mike: Great list RT @mneff Stkhlder map, objectives, prototypes, get 1 quick prjct under ur belt 2 build cred, identify leverage points. #KMers
11:48 am swanwick: early stages: cliche, but "Under-promise and overdeliver" both to execs and user base. #KMers
11:48 am mneff: @VMaryAbraham Agree. Build the relationships so they want to work with you again. Find some local energy and build there. #kmers
11:48 am VMaryAbraham: Agreed, but this doesn't please the bean counters. RT @jeffhester: Your most effective "measurements" are anecdotal (stories). #kmers
11:48 am jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #kmers
11:48 am WeKnowMore: @stangarfield Another excellent link! Thanks! Will add them all to the chat summary. #KMers
11:49 am jeffhester: @VMaryAbraham You need both metrics and stories. The real value is conveyed (and remembered) through stories. #KMers
11:49 am stangarfield: @VMaryAbraham Pick metrics that align to the 3 most important KM goals which align to the business goals & report on these monthly. #KMers
11:49 am WeKnowMore: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #KMers
11:49 am VMaryAbraham: @mneff Relationships are key. They give you access & insight into biz processes that need improvement. #kmers
11:49 am klowey22: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #KMers
11:49 am VMaryAbraham: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #kmers
11:49 am jeffhester: And the best success stories include some clear value (time savings, cost savings, etc.). #KMers
11:50 am jeffrey_brandt: @VMaryAbraham Get rid of the bean counters? :) #kmers
11:50 am mneff: @VMaryAbraham Yes, a good first project may just be to build a process map. Which processes are in place and who owns them. #kmers
11:50 am jeffrey_brandt: @mneff Relationships help people take that last leap of faith #kmers
11:51 am stangarfield: @jeffhester Agree - spend time collecting and communicating these stories, along with your metrics reports. #KMers
11:51 am sourcepov: Hey guys, sorry to arrive late .. in two chats, watching & RT'ing as I can .. great job covering this topic @WeKnowMore #kmers
11:51 am Ridgehead: The best metrics are $...how much did we make/save #KMers, which are difficult to measure in phase 1/first 6 months #KMers
11:51 am VMaryAbraham: @jeffhester Which means it's critical to establish benchmarks/reference points at the beginning of the process.It's also difficult... #kmers
11:51 am VMaryAbraham: @mneff This goes back to a core #KM function: helping the org know what it knows. #kmers
11:52 am jeffrey_brandt: RT @mneff: @VMaryAbraham Yes a good first project may just be to build a process map. Which processes are in place and who owns them. #kmers
11:52 am swanwick: @sourcepov Chris, thx for dropping by. We'll take partial over none :) #KMers
11:52 am jeffhester: One KM exchange might save 12MM euros, the next might save 12 euros. The "transactions" are essentially the same. #KMers
11:52 am VMaryAbraham: @Ridgehead $ is a fine metric, if you can legitimately prove #KM cause and $ effect. #kmers
11:52 am klowey22: RT @mneff: @VMaryAbraham a good first project may just be to build a process map. > yes, and value network maps and org network maps #KMers
11:52 am mneff: @VMaryAbraham A good place to start. Another may just be a list of customers and what we provide them. Help people know more. #kmers
11:52 am WeKnowMore: RT @jeffrey_brandt @mneff Relationships help people take that last leap of faith -> Isnt it all about rel.ships? Connecting people? #KMers
11:53 am rlavigne42: RT @swanwick "Culture is an important facet to understand. You CANNOT swim upstream against culture" #kmers (via @sourcePOV)
11:53 am sourcepov: RT @VMaryAbraham "Which means its critical to establish benchmarks & reference points at the beginning" .. YES (so often skipped) #kmers
11:53 am WeKnowMore: @sourcepov Thanks and you are forgiven for being late ;-) #KMers
11:53 am jeffrey_brandt: @VMaryAbraham So crafting measurements is chicken and egg exercise? #kmers
11:53 am VMaryAbraham: @jeffrey_brandt In your dreams... #kmers
11:53 am swanwick: @klowey22 Have to be careful about too much "meta-work" though #KMers
11:53 am mneff: @WeKnowMore This hits a key theme we have shared before. Connections >> collections. #kmers
11:53 am jeffrey_brandt: RT @VMaryAbraham: @mneff This goes back to a core #KM function: helping the org know what it knows. #kmers
11:54 am rlavigne42: RT @jeffrey_brandt "You cannot make cultural river move in a totally different direction but with effort u can bend and divert it" #kmers
11:54 am acrawford: @VMaryAbraham #KMers If they don't understand #KM methods they may not know what made them successful & be < likely to come back next time
11:54 am WeKnowMore: @Ridgehead @VMaryAbraham Out here we prefer ? over $ ;-) #KMers
11:54 am VMaryAbraham: @jeffrey_brandt Somedays it feels that way. The reality is that metrics are fuzzy at best - we shouldn't kid ourselves about this. #kmers
11:54 am mneff: @swanwick Agree, you will lose them every time you go this route. Maybe do it in parallel but not the focus. #kmers
11:55 am VMaryAbraham: @mneff But should we be in the collections business? Or, is that #KM 1.0? #kmers
11:55 am WeKnowMore: @mneff Maybe we should start a blog also ;-) #KMers
11:55 am mneff: @acrawford So part of your work needs to be to help them understand KM techniques that they can apply without you. #kmers
11:55 am sourcepov: RT @swanwick "Too much meta-work" .. to me, its a warning signal that KM has become its own silo; that's bad, very bad #kmers
11:55 am MVMNT_Mike: Which can bring in Social Nets and Media again. RT @mneff: This hits a key theme we have shared before. Connections >> collections. #KMers
11:55 am klowey22: RT @swanwick: @klowey22 Have to be careful about too much "meta-work" though>yes, absolutely...its a balance... #KMers
11:55 am VMaryAbraham: @acrawford That is a challenge. But I think they come back to the #KM people, not the #KM methods. Be sure they know YOU. #kmers
11:56 am stangarfield: @mneff Collect Content and Connect People http://bit.ly/8XSq91 #KMers
11:57 am acrawford: @mneff I absolutely agree with that...helping the org understand what they can apply without formal #KM....great way to put it. #KMers
11:57 am WeKnowMore: {moderator} Some last minutes for some "Final Thoughts" around starting a #KM programme before we'll close this session #KMers
11:57 am VMaryAbraham: Unfortunately, I've got to run. It looks like we could do with another session or two on this topic. #kmers
11:57 am sourcepov: RT @stangarfield "Collect content & connect people" http://bit.ly/8XSq91 #kmers
11:58 am swanwick: Just a few minutes left. @Stangarfield wld u pitch and link to SIKMleaders group? #KMers
11:58 am klowey22: great chat, thanks all! #KMers
11:58 am mneff: It is hard, but do not make it harder than it has to be. Find the people that you want to work with and will work with you. Stick2it. #kmers
11:59 am WeKnowMore: RT @stangarfield: @mneff Collect Content and Connect People http://bit.ly/8XSq91 #KMers
11:59 am chris2newz: yes! @swanwick KM should not become its own silo #kmers
11:59 am Ridgehead: Start. Don't Stop. #KMers
11:59 am swanwick: Chatters, if u are a member of another KM online community, pls let them know about #KMers
12:00 pm jeffhester: @mneff Absolutely! Work with those who want to work with you, where possible. When others see their success, they'll want it, too! #KMers
12:00 pm stangarfield: @swanwick You can join SIKM Leaders by visiting http://tech.groups.yahoo.com/group/sikmleaders/ #KMers
12:01 pm mneff: @chris2newz Exactly. Find a KMer in every organization and then connect them up so they can all grow collectively. #kmers
12:01 pm jeffrey_brandt: RT Didnt read link yet, but the content & connections have 2 B intelligent. Linking all 2 everything doesnt work #KMers
12:01 pm acrawford: @VMaryAbraham should #KM be in the collection business? Yes if it is what the org needs. If it's not the need I wouldn't start there #KMers
12:01 pm WeKnowMore: {moderator} Thank you all for participating in this great chat! Loved it! Chat transcript &summary will be posted asap@ www.kmers.org #KMers
12:01 pm stangarfield: Today's SIKM presentation by Rick Wallace on Learning, Knowledge, & Innovation http://www.slideshare.net/brickharley/sikm #KMers
12:02 pm swanwick: If you are interested in #SM, check out @sourcePOV 's #smchat Schedule posted on http://bit.ly/oXBBu #KMers
12:02 pm mneff: @WeKnowMore Thanks for the moderation. Another rich topic and great conversation. #kmers
12:03 pm mneff: RT @stangarfield: SIKM presentation by Rick Wallace on Learning, Knowledge, & Innovation http://www.slideshare.net/brickharley/sikm #kmers
12:03 pm MVMNT_Mike: Message for Life! RT @Ridgehead: Start. Dont Stop. #KM #SM #KMers
12:03 pm sourcepov: Thanks for great #km insight guys, there's a pattern here :) .. props to @swanwick & @weknowmore for making it happen #kmers
12:03 pm mneff: RT @WeKnowMore KMers chat transcript &summary will be posted asap@ www.kmers.org #kmers
12:04 pm MVMNT_Mike: @WeKnowMore Thank you for the conversation. Always enjoyable and walk away learning something. #KMers
12:04 pm swanwick: @WeKnowMore Gr8 job moderating. Look forward to the summary and links #KMers
12:05 pm swanwick: If anyone would like to moderate a chat, please post your topic suggestion on http://KMers.org #KMers
12:07 pm WeKnowMore: @MVMNT_Mike @swanwick @sourcepov @mneff Loved doing it! Will now try to finally make it home to write the summary. #KMers
12:08 pm chris2newz: oh I mixed tags #kmlers #kmers #fail
12:09 pm chris2newz: first crucial point i think: listen to the ppl, collect their problems+ideas.if it comes to tools: make tools REALLY easy, usability #KMers
12:09 pm chris2newz: RT next: also get away from adding more tools. clearly select tools and waste others. also cost saving to have less tools #KMers
12:10 pm chris2newz: RT the person in charge really needs to understand and has rich media knowledge on what to select from a wide range of possible tools #KMers
12:11 pm chris2newz: RT with tools i mean also communication, commitment, collaboration, not always electronic tools. like storytelling, barcamps etc #KMers
12:28 pm swanwick: @mneff posted some #KMers community objectives. Wld luv ur feedback http://bit.ly/6xsJX5
12:31 pm twchat: @chris2newz #kmlers #kmers #fail Heh, good reason to use http://KMers.org/chat Can't go wrong. :)
2:30 pm KerrieAnne: RT @weknowmore: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #KMers
2:30 pm SteelyGreen: RT @weknowmore: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #KMers
2:30 pm SteelyQueen: RT @weknowmore: RT @jeffrey_brandt: John Hayes, CMO of AmEx "We tend to overvalue what we can measure, and undervalue what we cannot" #KMers
2:30 pm KerrieAnne: RT @weknowmore: RT @stangarfield: @mneff Collect Content and Connect People http://bit.ly/8XSq91 #KMers
2:43 pm mneff: @swanwick Reply posted on kmers.org - feel more like activity measures instead of objectives for our community. #kmers
9:48 pm markdoty: RT @sourcePOV: Storytelling, structure & relevance in SM by @JohnReaves @StephLemieux http://bit.ly/povKM7 (via @VenessaMiemis) #km #KMers
10:08 pm masareus: RT @stangarfield: @WeKnowMore Setting up a KM Program: Priorities for Establishing a KM Program http://bit.ly/7MiYFO #KMers
 
December 16, 2009
6:10 am VMaryAbraham: Thanks so much, Rob! RT @swanwick: Support one of our fellow #KMers @VMaryAbraham is in running for best legal blog: http://bit.ly/4AxV1L
7:30 am swanwick: RT @stangarfield: You can join SIKM Leaders by visiting http://tech.groups.yahoo.com/group/sikmleaders/ #KMers
7:33 am swanwick: Wld luv some advice from #KMers about what our community objectives should be. http://bit.ly/6xsJX5
9:51 am swanwick: @mgharavi Tonight's KMI session http://bit.ly/6iwW8V is a cafe so it does not lend itself well to video. See you there. #KMers
3:20 pm swanwick: @weknowmore @carlfrappaolo Thx so much for voting for #KMers http://bit.ly/6z8w3p
 
December 17, 2009
12:31 pm swanwick: @VMaryAbraham Could use your vote on having #KMers presented at KM conference: http://bit.ly/7piDF2 Need 2 more votes for 1st place. :)
7:36 pm swanwick: @cdn would love to run your "Knowledge for Innovation" as a Twitter Chat on #KMers in 2010. Interested in moderating?
 
December 18, 2009
12:55 am CDN: @swanwick Certainly! Knowledge for #Innovation is a good subject for #KMers chat, as the community can contribute to the thinking...
1:46 am markgould13: @swanwick Sorry to have missed the last couple of #kmers chats. Hopefully I will be able to join in more often in the New Year.
4:57 am digitalassetman: #kmers may want to take a look and a hard think at this http://bit.ly/74K1NR Pepsi do some good grants
5:23 am md_santo: FROM QUARK TO KNOWLEDGE : TOWARDS NEXT GEN KM http://tinyurl.com/ycpm3kv #km #knowledge management #KMers #KMAfrica #physics
5:31 am kmafrica: RT: @md_santo: FROM QUARK TO KNOWLEDGE : TOWARDS NEXT GEN KM http://tinyurl.com/ycpm3kv #km #knowledge management #KMers #KMAfrica #physics
9:05 am sourcepov: Collaborators take note: ambiguity is the enemy http://bit.ly/povKM8 #sm #km #kmers #e20 #gov20
10:01 am mneff: Has anyone done a good compare and contrast between the needs of #KMers, #SM, collaboration vs. the legal compliance side of record mgt. TIA
2:41 pm WeKnowMore: KMers,org Community Objectives | #KMers http://bit.ly/6WdCuM #KM

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