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Stan Garfield's 13 KM Tips (from KMWorld09)

Chat Event: 
Stan Garfield's 13 KM Tips (from KMWorld09)
Date & time: 
Tuesday, December 8, 2009 - 18:00 - 19:00 UTC
Transcript: 
11:00 am stangarfield: {moderator} Welcome to the KM chat! I'm Stan Garfield, Community Evangelist at Deloitte in Detroit, MI. Please introduce yourselves. #KMers
11:02 am md_santo: Right now at midnight my local time I?m joining Kmers Twitter chat #KMers
11:02 am mneff: Mark Neff, member of the CSC Office of Innovation. I support KM and ideation and innovation within our company. I am in Evans, GA. #KMers
11:02 am lehawes: Hi Stan (and everyone)! Larry Hawes, Lead Analyst Collaboration at Gilbane Group. #KMers
11:03 am WeKnowMore: I am Johan Lammers of weknowmore.org. Board member and COO of KMers.org #KMers
11:03 am kcbower: Hello everyone! I'm Kate Bower, a graduate student studying change mgmt & KM @ Northwestern U. in Chicago, IL. #KMers #KMers
11:04 am stangarfield: {moderator} @VMaryAbraham @klowey22 @md_santo - please say a bit about your roles and locations. #KMers
11:04 am stangarfield: {moderator} Welcome, Kate, Johan, Larry, and Mark! #KMers
11:04 am Ridgehead: Matt Haggerty, Ridgehead Software, snowy Chicago #KMers
11:05 am stangarfield: How snowy is it in Chicago? #KMers
11:05 am pekadad: @stangarfield Hi all - This is Lee Romero with Deloitte (also in Detroit). #KMers
11:05 am VMaryAbraham: Hello, I'm Mary Abraham in NYC. I'm a lawyer engaged in law firm knowledge management. And I blog at aboveandbeyondkm.com #kmers
11:06 am WeKnowMore: Hi Stan! I'm from beautiful Amsterdam, the Netherlands by the way #KMers
11:06 am pekadad: @Ridgehead And is that snow heading to Detroit? #KMers
11:06 am kcbower: Expecting several inches today and tomorrow! #KMers
11:06 am md_santo: I'm Md Santo from Jakarta, Indonesia the creator of SNS Mobee Knowledge CoP http://mobeeknowledge.ning.com #KMers
11:07 am stangarfield: Welcome, Mary, Lee, Matt, John, and Md! #KMers
11:08 am stangarfield: {moderator} Let's get started with the three insights for today. Number 1: Enable innovation; support integration #KMers
11:08 am VMaryAbraham: @stangarfield Thanks, Stan. And thanks for hosting today's session. #kmers
11:09 am Ridgehead: We'll see...Lake Michigan has a say in whether is fizzles or wallops by the time it hits Detroit. #KMers
11:09 am stangarfield: Don't require a single platform - assume that there will be multiple platforms springing up in your organization (e.g., blogs, wikis) #KMers
11:10 am stangarfield: What ways have worked for you to integrate disparate platforms to make it easier on your users? #KMers
11:10 am klowey22: @stangarfield thanks Stan! innovation is certainly a very hot topic.. #ois09 was a tremendous recent event #kmers
11:11 am pekadad: @stangarfield Integration for knowledge (or content) often (to me) means taxonomy (or perhaps even ontologies) more than technologies #KMers
11:11 am md_santo: Don?t forget Innovation strongly related with Learning & Instructional strategies #KMers
11:11 am ethnosproject: Hello all. I'm Mark - interested primarily in Indigenous Knowledge management. I exist virtually at http://www.ethnosproject.org #KMers
11:12 am klowey22: we have several 'processes' for innovation at ManTech - one is here - http://www.mantech.com/trailblazer/ #kmers
11:12 am lehawes: @stangarfield Seems like many orgs beginning to rely on user assigned tags to integrate knowledge accross multiple apps. #KMers
11:12 am Ridgehead: Integrate multiple search engines to operate across systems in order to return data while not changing the clients comfort #KMers
11:12 am stangarfield: Enterprise search can be helped to work better through taxonomy - what about folksonomy as well? #KMers
11:13 am mneff: One way is to try and guide people on what to use when. We use blogs for personal point of views, wikis for collaborative authoring. #KMers
11:14 am mneff: Our social platform is Jive. We call it C3 internally for connect, communicate and collaborate. It relies heavily on tags. #KMers
11:14 am mneff: @VMaryAbraham It depends if the search tool you have pulls content from all of your platforms. #KMers
11:14 am stangarfield: @mneff Good point, and one of the other insights - Use the right tool for the job; build good examples #KMers
11:15 am lehawes: @stangarfield Yes to folksonomy, because 1 user will user same tag for specific subject no matter the content or expertise location. #KMers
11:15 am klowey22: @mneff we use jive as well, in fact you may have heard of a-space which also runs on jive #KMers
11:15 am pekadad: @Ridgehead I think search is definitely a content/knowledge integrator. Whether "enterprise" or federated. #KMers
11:15 am VMaryAbraham: @mneff Agreed. But what's the point of enterprise search if it doesn't pull content from across the enterprise? #kmers
11:15 am stangarfield: @mneff How do you and other users like Jive? Does it meet your needs well? #KMers
11:15 am lehawes: @stangarfield Tag cloud is increasingly a better option that search results driven by taxonomy. Both needed though IMO. #KMers
11:15 am kcbower: @mneff Do you find that most adhere to the guidance? Any challenges? #KMers
11:16 am pekadad: @stangarfield Search is helped with taxonomy - no real visibility yet on folksonomy but (if used well) I could see it doing the same #KMers
11:16 am klowey22: @VMaryAbraham thanks Mary and we also reach out for external ideas as well, as many organizations are beginning to do as well... #KMers
11:16 am mneff: We see KM as fundamental to helping innovation practices/processes to be nurtured in the company. #KMers
11:17 am VMaryAbraham: @lehawes User tags are helpful. But they tend to be spotty. As w/ most things, a few folks tag & others take. #kmers
11:17 am stangarfield: Another approach is APIs and web parts - integrating diverse content into a single page - anyone doing this? #KMers
11:17 am Ridgehead: Some enterprises require knowledge to stay in silos. Ex. I-banks Card Services keep KM separate from Private Equity... #KMers
11:17 am klowey22: RT @mneff: We see KM as fundamental to helping innovation practices/processes to be nurtured in the company. #KMers
11:17 am mneff: @stangarfield So far seems pretty good. Needs some additional features but it meets most of our needs for informal collaboration. #KMers
11:18 am mneff: @kcbower Always challenges <smile>. Most just use whatever they find easiest to use. So we have some that have picked their favs. #KMers
11:18 am Ridgehead: Yes, we have created a 'widgets' page similar to igoogle to tie different systems into a single landing page #KMers
11:19 am stangarfield: @Ridgehead Why is that? Wouldn't there be benefit to sharing across silos, e.g., a single unified view of all client business? #KMers
11:19 am lehawes: @VMaryAbraham Right, but I'd wager that the takers have an easier time finding K via tags than via search-driven taxonomy. Agree? #KMers
11:19 am pekadad: @stangarfield Another integrating 'technology' is the simple link - you can achieve a lot simply by being able to link to a resource #KMers
11:20 am mneff: @stangarfield Just a little bit. For example in our C3 KM group, I have an HTML widget that displays links to our wiki and calendar. #KMers
11:20 am md_santo: @klowey22 Agree, but don't forget also the factors of Invention and Creativity in KM #KMers
11:20 am VMaryAbraham: @stangarfield @Ridgehead I assume there are regulatory requirements for chinese walls that prohibit sharing across the enterprise. #kmers
11:20 am Ridgehead: @stangarfield Perhaps its a SOX requirement, perhaps there is internal competition for external clients. We take the reqs and code :) #KMers
11:21 am stangarfield: @pekadad Yes, and another way is the RSS feed, as is done by NewsGator to tie together SharePoint content more usefully. #KMers
11:21 am VMaryAbraham: @lehawes Yes. If the taxonomy isn't "their" taxonomy, folks don't like it. Strange that they'll accept another's folksonomy... #kmers
11:22 am stangarfield: @Ridgehead I'm currently reading Competing on Analytics by Tom Davenport which discusses the value of connecting data sources. #KMers
11:22 am VMaryAbraham: @stangarfield RSS makes a lot of sense. People want targeted delivery. They don't have the energy to search for what they need. #kmers
11:22 am mneff: @VMaryAbraham But the beauty is that they can create their own regardless of what someone else has tagged something to be. #KMers
11:22 am pekadad: @VMaryAbraham Ah - but a taxonomy is "official" - I'm free to let you have your own tags and just ignore those :-) #KMers
11:22 am lehawes: @VMaryAbraham Seems odd, but "ownership" is very powerful. That's why I like the notion of Personal KM. :>) #KMers
11:23 am stangarfield: What are some other examples of how you are encouraging innovation using KM? #KMers
11:23 am mneff: @VMaryAbraham Which also points out the important KM practice of synthesis. Help others find something that they may need. #KMers
11:24 am Ridgehead: Taxonomy is top down, Tagging is bottom up #KMers
11:24 am mneff: @stangarfield We have introduced ideation events and works treams. This is helping people to share more about what they are doing. #KMers
11:24 am stangarfield: @md_santo Can you say more about these? How do you encourage invention but not reinvention? And how to stimulate creativity? #KMers
11:25 am md_santo: @pekadad Taxo is 'To-be' , Folks or Tagging is 'As-is' #KMers
11:25 am stangarfield: @mneff How do those work? #KMers
11:25 am VMaryAbraham: You're absolutely right! RT @lehawes Seems odd, but "ownership" is very powerful. That's why I like the notion of Personal KM. :>) #kmers
11:25 am mneff: As knowledge flow picks up (depth and width of sharing), knowledge velocity (idea inception to application) increases. #KMers
11:26 am kcbower: @mneff Are these events online or face to face? #KMers
11:26 am VMaryAbraham: @mneff Are there specific techniques you use to prompt #innovation in these ideation events? #kmers
11:26 am mneff: @stangarfield Pretty varied. Key is to identify an oppty, problem, key insight that you want lots of people to address. #KMers
11:27 am mneff: @kcbower Online, however we have resorted to some face to face to gather ideas to seed the event if the culture requires it. #KMers
11:27 am klowey22: RT @mneff: As knowledge flow picks up (depth/width of sharing),knowledge velocity (idea inception>application) increases. > love it! #KMers
11:27 am pekadad: @mneff How do you know knowledge velocity increases? It seems like it would be the opposite (too many 'good' ideas to consider). #KMers
11:28 am VMaryAbraham: @mneff Are there rules for these ideation events? Eg, ensuring a diversity of viewpoints are invited 2 participate? #kmers
11:28 am Ridgehead: What about layering a reputation model into PKM within the enterprise to aid search? #KMers
11:28 am stangarfield: {moderator} Next insight: Try things out; improve & iterate - this is about doing things quickly, getting user feedback, improving. #KMers
11:29 am WeKnowMore: RT @mneff: As knowledge flow picks up (depth/width of sharing),knowledge velocity (idea inception>application) increases. #KMers
11:29 am md_santo: @stangarfield Would U pls visit http://tinyurl.com/yhypqeo on Invention - Creativity - Innovation Thnx #KMers
11:29 am mneff: You rely on a review team to help do the converge part of the event. Criteria help you to pick the best ideas or areas. #KMers
11:30 am lehawes: IBM seeds online innovation events (Jams) they run with ideas. Those stimulate additional ideas and comments. Knowledge velocity up. #KMers
11:30 am VMaryAbraham: @stangarfield Quick iteration/quick fail is so foreign to many IT/KM operations. #kmers
11:30 am mneff: @stangarfield This is very important. Get people to experiment. Not everything will be successful but you learn from each thing. #KMers
11:30 am kcbower: @Ridgehead Matt, are you suggesting volume/quality of contribution based on user feedback? #KMers
11:31 am VMaryAbraham: @lehawes Are the IBM online #innovation events like an internal twitter chat? #kmers
11:31 am Ridgehead: Ratings from the community, previous contributions, reuse. #KMers
11:31 am pekadad: RT @VMaryAbraham: Quick iteration/quick fail is so foreign to many IT/KM operations. > Sad, but true! #KMers
11:31 am stangarfield: @VMaryAbraham True, to the disadvantage of all. The sooner you try something out, the more you will learn, and the better the result. #KMers
11:32 am VMaryAbraham: @mneff @stangarfield But in tough economic times, folks are often too cautious to experiment. How do we address this? #kmers
11:32 am WeKnowMore: You'll never learn as an organization if you do not allow experiments #KMers
11:32 am klowey22: have to run, kmers, but thanks for another great chat, see you next week! #KMers
11:33 am lehawes: @VMaryAbraham No Mary. Threaded discussion mostly, with some scheduled realtime chats led by moderators. #KMers
11:33 am VMaryAbraham: @klowey22 See you later, John! #kmers
11:34 am lehawes: RT @VMaryAbraham "Quick iteration/quick fail is so foreign to many IT/KM operations." Yes, we've tried to get it right, then release. #KMers
11:34 am md_santo: Iteration is a must as characteristics of scientific knowledge or KM treated as science #KMers
11:34 am stangarfield: The idea that you can go off and do a grand design that will meet the needs of users is flawed. #KMers
11:34 am WeKnowMore: Start small, Experiment, Monitor, Evaluate, Learn, Adjust, Broaden, Engage -> recipe for succes :-) #KMers
11:34 am stangarfield: You often don't know what you want or need until you can try something out. #KMers
11:35 am VMaryAbraham: @lehawes Too bad. There's something about the pace of a Twitter chat that really gets the mind hopping. #kmers
11:35 am tropology: RT @weknowmore You'll never learn as an organization if you do not allow experiments #KMers
11:36 am kcbower: RT @VMaryAbraham: @lehawes Too bad. Theres something about the pace of a Twitter chat that really gets the mind hopping. - Agreed! #KMers
11:36 am lehawes: @stangarfield How have you been able to change the corporate mindset to embrace agile thought/IT development? #KMers
11:36 am mneff: @stangarfield Visualization techniques helps here. Get people involved early and let them "see" different things to help guide. #KMers
11:36 am stangarfield: At HP, we developed KM Stars (recognition), me@hp (social profile), and Searchable (integrated search) as prototypes. #KMers
11:37 am stangarfield: Asked the KM community for inputs, launched, solicited feedback, and kept improving. Good results. #KMers
11:37 am Synesthesia: RT @stangarfield: idea that you can do a grand design that will meet the needs of users is flawed. #KMers :<< whole point of agile design!
11:37 am jeffhester: The problem of quick iteration/quick fail and IT/KM is the IT connection. KM embraces iteration; IT embraces stability (as it should) #KMers
11:37 am kcbower: @stangarfield Can you please share more about the social profile? Purpose, how it works? #KMers
11:37 am Ridgehead: Sometimes a grand design is the only thing procurement will sign off on...experimentation is hampered by the CPAs #KMers
11:38 am pekadad: @stangarfield A detractor from "experiment&iterate" is that all apps are "legacy apps" once in production. #KMers
11:38 am lehawes: @mneff Agreed. Just like innovation, need to seed ideas here. People react better to "something" than to blank slate. #KMers
11:38 am kcbower: @stangarfield Are we talking Fbook for HP? :) #KMers
11:38 am jeffhester: This is why KM should not be driven by IT. #KMers
11:38 am pekadad: @stangarfield Once in production, content/knowledge apps bring along a lot of "migration" headaches that can slow down more iteration #KMers
11:38 am stangarfield: @VMaryAbraham write the business case for the prototype, test for benefits with pilot group, then project benefits for rollout. #KMers
11:38 am stangarfield: @kcbower Yes, that was it! #KMers
11:39 am pekadad: @stangarfield Users need to be part of the "iteration" and will to (potentially) lose content when it's too expensive to carry along #KMers
11:39 am stangarfield: @pekadad Yes, depending on the flexibility or lack thereof of your systems and IT function. #KMers
11:40 am VMaryAbraham: @stangarfield Got it. What if the prototype doesn't work? Do you lose ground when proposing the next prototype? #kmers
11:41 am stangarfield: @pekadad If you can ease the path (e.g., migrate data for users) that helps. Sometimes you can just move on and leave content behind. #KMers
11:41 am Ridgehead: The Medici Effect encompasses quite a bit of our discussion #KMers
11:41 am VMaryAbraham: @lehawes @mneff By "seeding ideas" do you limit the vision or skew the convo? #kmers
11:42 am pekadad: @mneff Does your organization use incentives as part of your innovation activities? Does anyone else? #KMers
11:42 am kcbower: @stangarfield: @VMaryAbraham Then tie potential benefits to strategy, co. value. Chg mgt rule #1. :) #KMers
11:42 am oscarberg: RT @weknowmore: You'll never learn as an organization if you do not allow experiments #KMers
11:43 am lehawes: @VMaryAbraham Often depends who does the seeding, subordinates, peers, or managers. Of course, corp. culture matters too. #KMers
11:43 am mneff: @VMaryAbraham It helps to plant suggestions on the types of ideas you are looking for. You still get all kinds of ideas. People stuff #KMers
11:43 am VMaryAbraham: @pekadad Isn't the best incentive for #innovation autonomy and ownership? #kmers
11:43 am oscarberg: RT @stangarfield: You often don't know what you want or need until you can try something out. #KMers
11:43 am Ridgehead: One incentive is the Reputation model. Peer recognition is a powerful motivator. #KMers
11:44 am mneff: @pekadad It depends. To be truthful, I am on the side that incentives are a waste of time. People expect more and more. #KMers
11:44 am stangarfield: {moderator} Last one for today: Set goals; recognize and reward - what goals do you set for you KM program? #KMers
11:44 am kcbower: But what to do in orgs where culture is resistant to innovation, experimentation? #KMers
11:44 am letterpress_se: You'll never learn as an organization if you do not allow experiments #KMers (via @weknowmore)
11:44 am kcbower: @VMaryAbraham Spinmeister, definitely. #KMers
11:45 am mneff: @pekadad In some events though, people have tried competitions and little gadgets or pins or even stuffed animals. #KMers
11:45 am letterpress_se: Start small, Experiment, Monitor, Evaluate, Learn, Adjust, Broaden, Engage -> recipe for succes :-) #KMers (via @weknowmore)
11:45 am VMaryAbraham: @lehawes @mneff Sounds like you need real skill in seeding ideas, as well as choosing what to harvest. #kmers
11:45 am pekadad: @VMaryAbraham Possibly. In any corporate env I've worked in, I have had to sign the "All your thoughts are belong to us" form, tho #KMers
11:46 am VMaryAbraham: @kcbower Even where the corp culture is resistant to change, there will be some corp renegades who want 2 find a better way. #kmers
11:46 am mneff: @VMaryAbraham It comes with time. The trick is getting them into a rhythm. One event leading to the next to the next to the next. #KMers
11:46 am kcbower: @mneff How do the small gadgets work as incentives? Feel that the learning needs to be the incentive and reward. #KMers
11:46 am Infosourcer: You'll never learn as an organization if you do not allow experiments #KMers (via @weknowmore) RT @letterpress_se
11:46 am pekadad: @mneff I like the idea of non-monetary incentives - often just formal acknowledgment can be sufficient. #KMers
11:47 am stangarfield: At HP, 3 goals: participate in at least 1 CoP, submit a short profile for each client project, and reuse content on all new projects. #KMers
11:47 am mneff: @kcbower Again, it depends on the person. Some like it. Some thought it was cheap and manipulative. #KMers
11:47 am VMaryAbraham: @pekadad That's all too common. Does signing over all the rights facilitate #innovation? #kmers
11:48 am mneff: @stangarfield Good goals. Still working this one. We have broad goals around delivering value. We measure with an annual survey. #KMers
11:48 am kcbower: @VMaryAbraham I would think it would stifle #innovation. #KMers
11:48 am lehawes: @VMaryAbraham Yes. I think idea seeding should be done by LOB folks with coaching from KM staff, when possible. #KMers
11:49 am WeKnowMore: Monetary incentives won't work for #KM -> watch Dan Pink on the surprising science of motivation | Video on TED.com http://ow.ly/JXy4 #KMers
11:49 am mneff: @stangarfield We tried that join one community approach. We had compliance but no participation so dropped that one. #KMers
11:49 am VMaryAbraham: @mneff @kcbower Did the type of incentive offered affect the quality of #innovation produced? #kmers
11:50 am Ridgehead: One incentive is the Reputation (contributors) and/or ratings (content) models. Peer recognition is a powerful motivator. #KMers
11:50 am stangarfield: @VMaryAbraham In my slides are 13 Reasons Why People Don?t Share Their Knowledge (adapted from Ferdinand Fournies) - slide 20. #KMers
11:50 am VMaryAbraham: @WeKnowMore Agreed. That's why I suggested autonomy and ownership as the good incentives for #innovation. #kmers
11:51 am mneff: Project profiles are part of our process so that isn't new for us. #KMers
11:51 am pekadad: @kcbower: RT I would think it would stifle #innovation. > I think so, too - at least disincentives it #KMers
11:51 am stangarfield: See http://bit.ly/7xZssw for slides. #KMers
11:51 am lehawes: @stangarfield Great question. I see to many orgs assess individuals on KM efforts, but never have them set goals! Tough to evaluate. #KMers
11:51 am mneff: @VMaryAbraham No. Some that offered prizes were less useful that others that did not. We do not see a correlation here. #KMers
11:51 am WeKnowMore: RT @Ridgehead One incentive is the Reputation (contributors) and/or ratings (content) models Peer recognition is a powerful motivator #KMers
11:52 am VMaryAbraham: @stangarfield Thanks, Stan. I was hoping you'd send the link for your slides! ;-) #kmers
11:52 am stangarfield: @mneff Some participation would be good, but even just paying attention to the discussions would benefit many members. #KMers
11:53 am mneff: @WeKnowMore This is an interesting one. Jury still out. We do let people accumulate innovation points but nothing attached to it. #KMers
11:53 am pekadad: @lehawes re: tough to set goals - Indeed! But even informally showing interest (by a mgr) in KM activities can be a powerful force #KMers
11:53 am stangarfield: @lehawes Being able to measure and report progress on goal achivement is important - choose goals with this in mind. #KMers
11:53 am mneff: @stangarfield Agree. This is where we have tried to show the value of just being a member even if they do not post. #KMers
11:54 am VMaryAbraham: @kcbower So we make a devil's bargain -- corp can have all the ideas that the employee is not interested in producing. Great. #kmers
11:55 am mneff: Some longitudinal studies would be interesting. For example one of our quiet members in an event ended up strong in the next event. #KMers
11:55 am VMaryAbraham: @stangarfield @lehawes Need to set goals wisely and be able to explain the value to the org of those goals. #kmers
11:55 am stangarfield: @pekadad Yes, that's another insight: Lead by example; model behaviors. #KMers
11:55 am mneff: @VMaryAbraham Need to think about this. Most companies have this policy in place. Need to figure out how to share IP. #KMers
11:56 am kcbower: @VMaryAbraham Exactly. Fail to see benefit of signing agrmnts. Certainly demotivating. #KMers
11:56 am kcbower: Plus value to themselves. @VMaryAbraham: @stangarfield @lehawes #KMers
11:56 am Ridgehead: @stangarfield - How do you define "innovation" as a goal? #KMers
11:56 am pekadad: @stangarfield FWIW - my (much longer) thoughts on perf mgmt and KM: http://bit.ly/80u0Zz #KMers
11:57 am mneff: @VMaryAbraham This also is a cultural issue. We need to encourage more entrepreneurs and inventors within the company. #KMers
11:57 am stangarfield: {moderator} We are coming to the end of our time. Would you like to continue the discussion in future chats covering other insights? #KMers
11:57 am mdieterle: #KMers coming late to the conversations. Had a dry-run of our Twitter chat at #KMGPhila tomorrow at 11am Eastern Time #kmers
11:57 am kcbower: Ignore - misread tweet. @kcbower: Plus value to themselves. @VMaryAbraham: @stangarfield @lehawes #KMers
11:58 am mneff: @Ridgehead Also struggling with this because there are so many definitions of what innovation is. #KMers
11:58 am stangarfield: @Ridgehead Many possibilities - new ideas actually implemented, patents issued, new products/services launched, and so on. #KMers
11:58 am mdieterle: @pekadad looks very interesting, I'll dig into your blog #kmers
11:58 am VMaryAbraham: @mneff If we want to encourage more entrepreneurs & inventors, we need to demonstrate corp support for experiments & failure. #kmers
11:58 am kcbower: @stangarfield Thank you! Yes, would like to continue the discussion in future chats. This has been very insightful. #KMers
11:58 am pekadad: @stangarfield Yes - This has been a good discussion on 3 of the 13 (with touches on a few of the others) #KMers
11:59 am mneff: We are trying to get to value delivered to the client but that takes time for them to actually decide what value is. #KMers
11:59 am stangarfield: @kcbower That's great to hear. I will be glad to lead future chats. #KMers
12:00 pm Ridgehead: Thanks everyone, I must bounce for a 12:00. CU all again soon, Matt #KMers
12:00 pm stangarfield: {moderator} Thanks to all of you for your participation! It was a pleasure. #KMers
12:00 pm lehawes: @stangarfield Yes. There seemed to be heavy, but unresolved discussion around incentives. Perhaps more on that another time? Thanks! #KMers
12:01 pm kcbower: Thank you all. 1st twitter chat for me - great experience. Have much to learn from all of you; looking forward to future chats! #KMers
12:01 pm pekadad: @stangarfield Thanks. Good discussion, everyone - thanks to all of you, too! #KMers
12:01 pm mneff: @stangarfield Thank you for moderating. Lively discussion as always. #KMers
12:01 pm lehawes: @stangarfield Thank you, Stan! And to everyone else. These chats are always stimulating. :>) #KMers
12:03 pm mneff: @VMaryAbraham Challenge here is the company may not value the innovation so then it dies on the vine and someone else realizes it. #KMers
12:04 pm md_santo: @stangarfield Thanks for moderating us. Good night (from my local time). C U later #KMers
12:06 pm VMaryAbraham: @mneff Sounds like we have a fundamentally flawed process for corporate #innovation. #kmers
12:07 pm kcbower: Agree. RT @lehawes: There seemed to be heavy, but unresolved discussion around incentives. Perhaps more on that another time? #KMers
12:08 pm ellenfeaheny: RT @VMaryAbraham: @mneff Some corps (e.g., Google 20% time, Atlassian FedEx time) get over hurdle by emphasizing autonomy incentive. #kmers
12:08 pm kcbower: @VMaryAbraham @mneff Feel the problem comes down to co. culture, even w/ renegades. Challenge seems to be getting around that. #KMers

 

Comments

stjarrell's picture
Impressed
Posted by stjarrell on Thu, 12/17/2009 - 07:36

Stan - I'm really impressed by all of the great ideas discussed during this Twitter chat. Definitely a wealth of info flying around in all the different threads. Thanks for posting the transcript so we can get an idea of how these on line chat sessions are working. I look forward to participating in a future session. It's especially interesting to hear the ideas from other KMers in other organizations in terms of what they've tried, what works, doesn't work, etc. Thanks, Stephanie