You are not logged in. Use your Twitter account to sign in / sign up.

The relationship between social media and KM

Chat Event: 
The relationship between KM and Social Media
Date & time: 
Tuesday, December 1, 2009 - 11:00 - 12:00 UTC
Transcript: 
11:01 am swanwick: {moderator} Welcome. Chat STARTING NOW. Pls introduce yourself and tell us your favorite Social Media tool #KMers
11:01 am tebbo: What happens now? #KMers
11:01 am LeeAnne_Orange: about to enter chat about #social media. feel free to filter me for a bit. #KMers
11:02 am tebbo: David Tebbutt: Analyst. Probably Twitter these days. #KMers
11:02 am stangarfield: This is Stan Garfield with Deloitte in Detroit. My favorite social media tool is Facebook. #KMers
11:02 am swanwick: @tebbo We wait 5-10 mins for ppl to arrive and introduce. Then we will start with some questions and everyone will share ideas. #KMers
11:03 am tebbo: Ignore #KMers tweets - they're part of an ongoing conversation. Sorry.
11:03 am swanwick: @LeeAnne_Orange LeeAnne Gr8 to see you. I am also @SpkrInteractive #KMers
11:03 am LeeAnne_Orange: Lee Anne, trade association in VA. Twitter for me as well, but starting to be swayed by Facebook. #KMers
11:03 am pekadad: This is Lee Romero with Deloitte in Detroit. I'd say Facebook is my favorite. #KMers
11:04 am steveellwood: I'm a KM neophyte, from the UK. Use Twitter a lot, Yammer for internal collab #KMers
11:04 am Ridgehead: Matt Haggerty, Ridghead Software, Facebook #KMers #KMers
11:04 am elsua: Luis Suarez from IBM; favourite social tools: external, Twitter & blogs; internal, Lotus Connections ;-) #KMers
11:05 am martinfaux: Currently liking xtranormal - animated video tool which I've used as a way of briefing out internally some social stuff we're up to. #KMers
11:05 am swanwick: For anyone new to Twitter Chatting: it can be fast and furious. Don't worry about reading ALL posts. #KMers
11:05 am elsua: @tebbo Hiya, David! Great to see you over here & glad you could make it! :) #KMers
11:06 am jackvinson: @swanwick #kmers Hello all. Long-time KM evangelist. Love the tech, but what's the point if it doesn't add value.
11:06 am swanwick: If you are using KMers chat page or Tweetchat you will see four icons next to each tweet. They will help with replies and RTs #KMers
11:06 am elsua: rt @swanwick: For anyone new to Twitter Chatting: it can be fast and furious. Dont worry about reading ALL posts < The flow! #KMers
11:06 am tebbo: @elsua Hey you too Luis. I just got invited to LS. Had to say 'no'. Bummer. #KMers
11:07 am VMaryAbraham: Mary Abraham (from the Above and Beyond KM blog.) Favorite #SM tools are Twitter and WordPress. #kmers
11:07 am swanwick: @stangarfield and @elsua are two of the board members for KMers. Gr8 to have you guys on board. #KMers
11:07 am elsua: @tebbo Oh, bummer, indeed! We will need to pick up another place for face to face catchup! (Pity) #KMers
11:08 am VMaryAbraham: @jackvinson Welcome, Jack. It's great to have you on the #KMers chat. #kmers
11:08 am swanwick: @VMaryAbraham Welcome. Mary is also a board member. Woot! #KMers
11:09 am VMaryAbraham: @swanwick Have we got quorum yet? ;-) #kmers
11:09 am lehawes: Sorry I can't join the #KMers chat today. Too much on my plate already. Hope it's productive and fun!
11:09 am swanwick: {Moderator} OK, lets get started. KM ppl and SM ppl seem to be very different. Why do you think that is? #KMers
11:09 am stangarfield: My favorite KM tool is the threaded discussion board, which has been around for a very long time, but which is still powerful. #KMers
11:09 am VMaryAbraham: For those of you who are devoted to Facebook, can you please explain the attraction? (Confession: It hasn't clicked with me yet...) #kmers
11:10 am VMaryAbraham: @lehawes Too bad, Larry. You'll be missed. Good luck with the rest of your day! #kmers
11:10 am swanwick: @lehawes We save all the transcripts so ppl can read later. Visit http://KMers.org anytime. #KMers
11:10 am rdatta: #KMers twitter's turning into a serious contender as a social PLTFORM, not just a tool - will compete with facebook
11:10 am stangarfield: Don't see KM and SM people as that different - there is a definite overlap. #KMers
11:10 am elsua: @swanwick Hi Rob! Good to be here again; hope the brain keeps responding! :P #KMers
11:11 am md_santo: From Mobee Knowledge CoP right at midnight in my location #KMers
11:11 am pekadad: @swanwick I think KM tools and SM tools are different but related. Not everything "social" is "knowledge" #KMers
11:11 am swanwick: RT {Moderator} OK, lets get started. KM ppl and SM ppl seem to be very different. Why do you think that is? #KMers
11:11 am tebbo: Maybe KMers haven't arrived at SM yet. And vice versa. They will. #KMers
11:11 am steveellwood: Is Km predicated on the taxonomy, SM on the folksonomy -SM feeling it needs less structure #KMers
11:11 am stangarfield: @VMaryAbraham I like to use Facebook to learn more about what people are really like - next best thing to meeting them in person. #KMers
11:11 am elsua: I think KM people have issues with the chaotic flavour of #SM, whereas #KM have got issues with the management side of #KM #KMers
11:12 am pekadad: @VMaryAbraham I like Facebook because it provides a cohesive view of my contacts and I can control that view. It's Very general also #KMers
11:12 am swanwick: @stangarfield What do you feel is the overlap? #KMers
11:12 am VMaryAbraham: @tebbo You're right. The best place is somewhere between radical #KM and radical #SM. #kmers
11:12 am elsua: ? @VMaryAbraham: @swanwick Some #KM ppl falsely believe in top down management. #SM pple know better < Exactly! #KMers
11:12 am stangarfield: @swanwick The motivation to share, the desire to try out new and better ways of doing so. #KMers
11:13 am swanwick: RT @elsua: I think KM ppl have issues with the chaotic flavour of #SM, whereas #KM have issues w/management side of #KM -> Spot on #KMers
11:13 am md_santo: Being an object, SM is an wide entity of KM Tools, where KM is subject #KMers
11:13 am rdatta: #KMers Facebook has the added fun element through its apps to generate more interest and richer interaction which cannot be beat just yet
11:13 am tebbo: Maybe there are KM flavours: old - taxonomic, capture, 'just in case'. SM - 'Just in time' #KMers
11:13 am VMaryAbraham: @pekadad @stangarfield Thank you both. Sometimes it feels like we get to know too much about ppl via facebook! #kmers
11:13 am elsua: ? @VMaryAbraham: @tebbo Youre right. The best place is somewhere between radical #KM and radical #SM / Will it ever happen though? #KMers
11:14 am billives: I think that the bottom up people focus of SM is what KM should be all along I found this on KM successes #KMers
11:14 am pekadad: @VMaryAbraham You're right, of course! #KMers
11:14 am swanwick: @md_santo Not sure what you mean by that. #KMers
11:14 am elsua: To me they both are part of the good old pyramid of KM: people (#SM), process & technology (#KM); one single entity #KMers
11:15 am VMaryAbraham: @elsua @tebbo Yes, it will happen. Ppl are too pragmatic to tolerate the radicals for too long. We all want to get things done. #kmers
11:15 am shirishcavale: RT @BillIves: I think that the bottom up people focus of SM is what KM should be all along I found this on KM successes #KMers
11:15 am swanwick: @billives Gr8 point. Isn't there also some KM culture that would benefit SM? #KMers
11:15 am steveellwood: like!? @elsua: To me they both are part of the good old pyramid of KM: people (#SM), process & technology (#KM); one single entity #KMers
11:16 am rdatta: #KMers marriage of folksonomy with taxonomy is essential for marriage of social media tools with KM systems - win-win all the way
11:16 am swanwick: @jackvinson Why do you think that there seems to be a generational difference? #KMers
11:16 am elsua: @VMaryAbraham @tebbo I hope so, too, Mary! Yet, both have been there for a long while & doesn't seem to come across #KMers
11:16 am VMaryAbraham: RT @billives: I think that the bottom up ppl focus of SM is what KM shld B.I found this on KM successes < bt top-down has its uses 2. #kmers
11:17 am steveellwood: #sm can break through some of the more ossified paths of "big" KM solns? #KMers
11:17 am elsua: ? @jackvinson: @swanwick #kmers Thought: SMers focus on social (people) first. KMers focus on knowledge (stuff) first / +1! Thus KM #KMers
11:17 am VMaryAbraham: @elsua @tebbo It's an illusion. The radicals are just noisy. The rest of us are quietly trying to get things done using #KM & #SM. #kmers
11:18 am stangarfield: @swanwick Younger people grew up using computers, IM, etc. - the older people had to learn these things - but they are catching up. #KMers
11:18 am mdieterle_chats: @billives @rdatta I concur that success lies somewhere inbetween. Structure - Productivity - Chaos #KMers
11:18 am jackvinson: @swanwick #KMers Are there really generational diffs? Younger happen to be more familiar, but businesses need to allow it.
11:18 am billives: @swanwick yes just talked w successful E20/KM effort that started with profiles rather than documents or topics #KMers
11:19 am swanwick: @stangarfield So, will younger ppl latch onto KM more once they have more exposure? #KMers
11:19 am md_santo: Knowledge (KM) is Subject, having consciousness, dynamic, active, evolved as emergent behavior. SM is wide entity of KM tools #KMers
11:19 am rdatta: @swanwick #KMers though the gen gaps are stereotyped, I believe the general direction is towards more exploration and experimentation for Ys
11:19 am pekadad: @elsua It seems to me like SM is more about the tools than KM at times. Tendency to be fascinated with the latest nifty tools. #KMers
11:19 am steveellwood: @swanwick examples of KM culture that would benefit SM? #KMers
11:20 am VMaryAbraham: @billives Focusing on profiles rather than docs is a big leap for many managers and #KM ppl. That's where #SM really helps. #kmers
11:20 am swanwick: @jackvinson I find that ppl at confs like KMWorld are older than ppl at SM type conferences #KMers
11:20 am elsua: Not sure what happened, but it looks like the chat took me back to @elsua, instead of @elsuacon ... grrr back now! #KMers
11:20 am Ridgehead: Utilizing KM and SM enables multiple intersections to occur, thus driving innovation and efficiencies #KMers #KMers
11:20 am stangarfield: @jackvinson This is also the collect vs. connect question that has been in KM for some time (see Wealth of Knowledge by Tom Stewart) #KMers
11:21 am billives: @elsua yes but perhaps organize content around people + communities as well as topics #KMers
11:21 am md_santo: KM is an access mechanism that can be used across any mngmt tool type including SM as an entities of KM Tools #KMers
11:21 am swanwick: @elsua tweetchat sometimes hiccups when you switch profiles #KMers
11:21 am mdieterle_chats: @pekadad At first, there's always fascination with a new toy, but it quickly becomes apparent if it works and provides value #KMers
11:21 am VMaryAbraham: @steveellwood Where #SM cld help #KM? Ditching rigid/expensive taxonomies. Real-time sourcing of info rather than large vetted DBs. #kmers
11:22 am jackvinson: @steveellwood #kmers Super question. K sharing is the big one, but that's already SM. Maybe culture around _knowledge_ rather than _share_?
11:22 am swanwick: {moderator} OK, Q2 -> How has KM been impacted by the explosion of SM? #KMers
11:22 am Ridgehead: @billives a mash of people, communities, and topics. Sounds like LinkedIn #KMers
11:22 am stangarfield: @swanwick I think they won't call it that but will embrace the concepts - I have presented KM to college students, and they get it. #KMers
11:22 am steveellwood: @VMaryAbraham thnx - what comes the other way? #km helping #sm (I'm a bit #sm side of house...) #KMers
11:22 am pekadad: @stangarfield Collect vs. connect-good reminder. SM is more like 1 aspect of KM that's more technologically supported than previously #KMers
11:23 am rdatta: #KMers power of #sm with #km is unstructure leading to structure and vice versa; note I mean the traditional definition of KM here
11:23 am VMaryAbraham: @swanwick Impact on #KM? #SM has breathed new life into KM and challenged some of its false assumptions. #kmers
11:23 am pekadad: @swanwick From my view, a big impact has been a demand for all of the same tools inside the enterprise that people use outside! #KMers
11:23 am swanwick: @stangarfield Why do you think the resistance to the naming? Don't like "management" :) #KMers
11:23 am stangarfield: @pekadad I agree, it's part of the KM toolkit and approach. #KMers
11:24 am tebbo: I'm coming from a K is between ears. Info' is between people. Am I wrong? #KMers
11:24 am Ridgehead: @swanwick Plethora of collection and delivery points Q2 #KMers
11:24 am VMaryAbraham: Another impact on #KM: #SM gets knowledge workers in convo w/ each other rather than via the knowledge manager. #kmers
11:24 am KevinDJones: @swanwick But now there is resistence to "social" - can't get away from it. #KMers
11:25 am swanwick: @KevinDJones Interesting. Could u explain more? #KMers
11:25 am tebbo: @KevinDJones Business Social? (a la Jive) #KMers
11:25 am stangarfield: @swanwick The name doesn't matter much to them - they probably don't talk much about either SM or KM - they just name a specific tool #KMers
11:26 am elsuacon: ? @swanwick: @elsua tweetchat sometimes hiccups when you switch profiles < Yeah, saw that! & missed part of the chat! Catching up... #KMers
11:26 am elsuacon: @billives Indeed, Bill! It's all about striking a balance between people, content & business processes = KM #KMers
11:27 am rdatta: #kmers #sm is more natural for people rather than compliance and process-oriented #km; natural works organically
11:27 am swanwick: @stangarfield Isn't exclusive tool focus an issue though? They have the tech and the ppl, but what about the process? #KMers
11:27 am pekadad: @swanwick I have also started to see more attention paid to "managing" social media, which (in my mind) is not a good thing. #KMers
11:27 am elsuacon: @billives And, of course, communities would play a key role in that area as far as collaboration & knowledge sharing is concerned #KMers
11:27 am jacobboone: Joining chat late - Jacob McNulty w/ Orbital RPM in Denver - look forward to diving in.... #KMers
11:27 am KevinDJones: @swanwick They didn't like "MNGMT" now they are adverse to the word "SOCIAL" as in SM (Yes, @tebbo). #KMers
11:28 am VMaryAbraham: @rdatta Agreed. But along w/ "natural" sometimes comes casual and inappropriate. That's the worry with #e20. #kmers
11:29 am swanwick: @pekadad Can you say more? Why is "managing" a bad thing for SM? #KMers
11:29 am VMaryAbraham: @KevinDJones @swanwick They worry that "social" has no place w/in the enterprise. Not serious enough? Too much goofing off? #e20 #kmers
11:29 am tebbo: @VMaryAbraham Isn't it a case of providing guidelines for participation? #KMers
11:29 am md_santo: SM will facilitating KM to do 'great turning' from emphasizing on brain towards DNA oriented knowledge architectural model #KMers
11:29 am mdieterle_chats: @VMaryAbraham There's certainly a lot of fear about the anarchy of #SM in a corporate context #KMers
11:29 am steveellwood: there's *huge* pressure driving tools into Corporates, Yammer's been a lever; we have huge blogging... #KMers
11:29 am KevinDJones: @pekadad But it does need to be managed to a degree - the balance can be difficult, however. #KMers
11:30 am pekadad: @swanwick Example question I've faced: "What should our destruction policy be for social media?" Yikes... #KMers
11:30 am VMaryAbraham: @tebbo Absolutely. Alternatively, improve your hiring practices. If you hire sensible professionals, you shld lower yr #SM risk. #kmers
11:30 am swanwick: @mdieterle_chats Yeah. There was fear about email in the enterprise too. :) #KMers
11:30 am KevinDJones: @VMaryAbraham Bingo - you hit the issue. So focus on what it does, let them name it. #KMers
11:30 am Ridgehead: So what is a good name for SM & KM in the org? #KMers
11:30 am billives: I think SM helps reinforce benefit of bottom up nature of deciding what content should be in KM #KMers
11:31 am swanwick: @pekadad meaning inappropriate content or old content? #KMers
11:31 am pekadad: @KevinDJones Agreed. But over-control is not a good thing. You squash the energy behind what makes SM interesting. #KMers
11:31 am Ridgehead: @VMaryAbraham easy to say for a small company, but not the same for over 10,000 employees #KMers
11:31 am elsuacon: Goodness! Finally fixed the issues with the multiple accounts! Moving on, will catch up with former @s after the chat :) #KMers
11:31 am stangarfield: @rdatta I like your comment and Luis's reference to communities #KMers
11:31 am KevinDJones: @Ridgehead "So what is a good name for SM & KM in the org?" Whatever makes them happy #KMers
11:31 am pekadad: @swanwick Either. Though primarily focused on "old" (whatever that means). #KMers
11:32 am ewenlb: Also diving in late. My name's Ewen I'm based in Holland and loving the buzz here! #KMers
11:32 am elsuacon: @billives I like the word "reinforce" on that quote you mentioned earlier on Bill; we're not inventing anything here 1/2 #KMers
11:32 am billives: @elsuacon I agree as example of new life for KM from SM - bottom up tagging, topic ideas, value determination #KMers
11:32 am jackvinson: @mdieterle_chats "social" is conflated with fatuous Facebook foolishness. Just as "blog" is with "diary." #KMers
11:32 am rdatta: @ridgehead #kmers to me the title IS KM; Km is social in its nature which was totally ignored by cognitivist-influenced folks
11:33 am swanwick: IMHO content need not be archived/retired....it should just fade away as less relevant #KMers
11:33 am VMaryAbraham: Orgs will need to find their own balance for gathering/keeping info: 60% social, 30% KM-managed, 10% top-down edicts? #kmers
11:33 am KevinDJones: @pekadad True, but not enough guidance and you have chaos. Some good will come out, but not a ton. #KMers
11:33 am elsuacon: @billives knowledge sharing and collaboration with a social context has been there for as long as humans have been there #KMers
11:33 am mdieterle_chats: @pekadad It's the command and control paradigm giving way to p2p collaboration #KMers
11:33 am swanwick: @ewenlb Gr8 to have you here Ewen. Enjoy. #KMers
11:33 am stangarfield: @pekadad Your comment needs to be destroyed lest it be discovered :) #KMers
11:34 am steveellwood: your folk are accountable for what they say and do -trust them - see http://www.ibm.com/blogs/zz/en/guidelines.html #KMers
11:34 am jacobboone: #SM is being used by Mktg for Cstmr Communities - opp for #KM to expand reach and collab w/ other dept. Harness ALL knowledge #KMers
11:34 am ewenlb: Isn't the name an issue of protocol for people working on it, so long as people learn, organise their learning and cooperate, bingo #KMers
11:34 am elsuacon: @billives Good examples, but if you think about it we had those already way back; they just didn't have the right focus #KMers
11:34 am Ridgehead: @swanwick you just described the foundation of Knowledge Centered Support for call centers #KMers
11:34 am swanwick: @KevinDJones Isn't the crowd a good manager? Do we need librarians? #KMers
11:34 am VMaryAbraham: But can it ever be truly destroyed?? RT @stangarfield: @pekadad Your comment needs to be destroyed lest it be discovered :) #kmers
11:35 am pekadad: @mdieterle_chats Agreed! Organizations might go too far and kill the value that SM can bring to KM (and the organization) #KMers
11:35 am stangarfield: Andrew McAfee at #kmw09: "Stop obsessing about risks" - I agree! #KMers
11:35 am swanwick: @Ridgehead Got any links? #KMers
11:35 am mdieterle_chats: @jackvinson IMHO Facebook won't play a significant role in business going forward. People need and want their privacy #KMers
11:35 am VMaryAbraham: @swanwick @KevinDJones The crowd will probably handle the eggregious issues well. Not sure about the subtler issues. #kmers
11:36 am elsuacon: @steveellwood: Great point from Steve, otherwise just don't hire them; be smart right from the source: what you hire! #KMers
11:36 am swanwick: @stangarfield Heh. Tough sell when excessive risk almost took down our economy. :) #KMers
11:36 am Ridgehead: www.serviceinnovation.org #KMers
11:36 am stangarfield: @VMaryAbraham No, and that's why we shouldn't waste time trying to do so. A copy can be out there somewhere, so just forget about it. #KMers
11:36 am jackvinson: @jacobboone good point. SM often done as outward-facing "communication." At least as seen by popular descriptions #kmers
11:36 am steveellwood: won't #SM types do the internet thing and route *around* onerous KM strictures? #KMers
11:37 am swanwick: RT @Ridgehead: http://www.serviceinnovation.org for info about letting content fade away #KMers
11:37 am elsuacon: ? @stangarfield: Andrew McAfee at #kmw09: "Stop obsessing about risks" - I agree! / Me, too! Just do it! Enough w/ showstoppers! #KMers
11:37 am ewenlb: Perhaps a problem is that KM is now part of corporate policies and SM not yet, hence the confusion (it's good: experiment / refine!) #KMers
11:37 am KevinDJones: @swanwick 2 different issues- Rec. Retention v. monitoring. Crowd monitoring can do for the most part. RR, even experts don't know. #KMers
11:37 am stangarfield: @swanwick I think so - self-policing and peer pressure can usually obviate the need for Big Brother. #KMers
11:37 am jacobboone: What about stakeholders that do? RT @stangarfield: Andrew McAfee at #kmw09: "Stop obsessing about risks" - I agree! #KMers
11:38 am pekadad: @VMaryAbraham Agreed. The "crowd" can be pretty smart, but subtle things like inappropriate use of client names is harder to deal w/ #KMers
11:38 am elsuacon: @mdieterle_chats @jackvinson And people would want to own the rights to the content they produce; something FB doesn't do #KMers
11:38 am mdieterle_chats: RT @swanwick: @KevinDJones Isnt the crowd a good manager? Do we need librarians? For basics yes, for details no #KMers
11:38 am VMaryAbraham: @ewenlb But as #KM has become part of corporate policies, it has become rigid. #SM provides opportunities 4 productive flexibility. #kmers
11:39 am swanwick: {moderator} OK, Q3 -> Is #e20 the blending of KM and SM? Is there an ideal blend? #KMers
11:39 am KevinDJones: Trust is the currency of any social system - Lack of trust usually comes from big brother, not from peers. Issue #1 in my book. #KMers
11:40 am stangarfield: @swanwick That proves that risk management was an illusion - basic sound decision making was lacking. #KMers
11:40 am ewenlb: @VMaryAbraham I couldn't agree more. So KM/SM should go together, innit? KM should provide for experimentation and emergence #KMers
11:40 am KevinDJones: RT @swanwick: Q3 -> Is #e20 the blending of KM and SM? Is there an ideal blend? #KMers
11:40 am swanwick: {moderator} Pls share any relevant links that you know about. They will make the transcript and ppl can dig deeper later #KMers
11:40 am mdieterle_chats: @VMaryAbraham Still believe that #KM should have the ultimate goal of becoming irrelevant as a function (b/c it's embedded) #KMers
11:41 am elsuacon: I don't think there's an ideal blend; SM & KM are one and the same & will always remain the same; just need to go back to basics #KMers
11:41 am steveellwood: #e20 a better sounding stalking horse for getting #SM into *big* accounts? #KMers
11:41 am swanwick: RT {moderator} OK, Q3 -> Is #e20 the blending of KM and SM? Is there an ideal blend? #KMers
11:41 am VMaryAbraham: @swanwick Not sure that #e20 is a blending. It's the battleground in which #KM orthodoxies meet #SM challenges. #kmers
11:41 am rdatta: #kmers @kevindjones - couldn't agree more - and that's why we need to have "social" go beyond tools - and have rich f2f interactions
11:42 am elsuacon: @KevinDJones That's a great point, Kevin! It's very difficult to trust a KMS vs. a knowledge worker. Missing the human aspect #KMers
11:42 am KathyHerrmann: RT @BillIves: I think SM helps reinforce benefit of bottom up nature of deciding what content should be in KM #KMers
11:42 am KevinDJones: RT @elsuacon: I don't think there's an ideal blend; SM & KM are one and the same - go back to basics #KMers >Agreed
11:42 am billives: @elsuacon yes SM helps KM become better at what it should have been all along > harvest + share #KMers
11:42 am swanwick: @elsuacon Whose basics? Porter 5 forces? Strategy? #KMers
11:43 am VMaryAbraham: RT @billives: @elsuacon yes #SM helps #KM become better at what it should have been all along > harvest + share #kmers
11:43 am md_santo: Because of their different nature we couldn't blend to each other. Just blend SM with multi media #KMers
11:43 am steveellwood: RT @KevinDJones: Trust is the currency of any social system - Lack of trust usually comes from big brother, not from peers. +1 #KMers
11:43 am ewenlb: RT @billives: @elsuacon yes SM helps KM become better at what it should have been all along > harvest + share --> & apply to issues! #KMers
11:44 am elsuacon: @billives Agree! Only issue is that all along we seem to have stopped at "harvest" & forget everything else. Sharing should be 1st #KMers
11:44 am tebbo: Seems we have differing views of what KM is. Which makes the discussion slippery #KMers
11:44 am elsuacon: @swanwick The very basics of KM: people, processes and technology (Like I mentioned at the beginning... on single entity) #KMers
11:44 am stangarfield: SM can be used for KM, but can also be used for other business goals (recruiting, marketing, customer service) #KMers
11:44 am pekadad: @swanwick I think the blend is that SM is the content creation engine, KM is on content organization/retrieval/reuse end #KMers
11:44 am swanwick: @VMaryAbraham KM & SM -> a battle? A negotiation? A love match? #KMers
11:45 am VMaryAbraham: RT @elsuacon: @billives Only issue is that we seem to have stopped at "harvest" & forget everything else. Sharing should be 1st < +1 #kmers
11:45 am elsuacon: @tebbo That's been the ongoing discussion on KM for the last 15 years! @rsims collected over 60 different KM definitions! #KMers
11:46 am tebbo: Hear hear on Sharing should be 1st #KMers
11:46 am KevinDJones: @elsuacon: @billives As long as sharing focuses on People and not on sharing content, I agree. #KMers
11:46 am swanwick: @elsuacon So are you saying SM strong on ppl and KM strong on process. Both have tools. Blend it all? #KMers
11:46 am VMaryAbraham: We can't rush the process! Let's call it a negotiation. RT @swanwick: @VMaryAbraham KM & SM -> a battle? A negotiation? A love match? #kmers
11:46 am elsuacon: ? @pekadad: I think the blend is that SM is the content creation engine, KM is on content organization/retrieval/reuse end / +1! #KMers
11:46 am tebbo: @elsuacon Tragic. And you're right. If we can't agree now, there's no hope is there. #KMers
11:47 am elsuacon: ? @swanwick: @VMaryAbraham KM & SM -> a battle? A negotiation? A love match? / hehe One! :-O #KMers
11:47 am rdatta: #kmers intellectual capital viewpoint - social/relational capital is an essential feed in/out to structural and human capital; completes it
11:47 am md_santo: @tebbo Agree, our "chaotic" perception caused by having different paradigm of what is KM and what is SM #KMers
11:47 am KevinDJones: Why not take what works and go with it rather than strapping ourselves with definitions? #KMers
11:47 am ewenlb: Perhaps #SM and #KM are also a generational naming issue: KM & OL also used to clash a lot when they were complimentary all the way #KMers
11:47 am Ridgehead: KM is the hub. SM (FB, LI, Twitter, etc) are spokes. #KMers
11:48 am elsuacon: @tebbo Well, I hope so, otherwise I think there'd be a bunch of us all out of the job! :-P #KMers
11:48 am denniscallahan: @elsuacon @kevindjones - good points. I think fear is the #1 obsticle to social systems #KMers
11:48 am elsuacon: @rdatta Exactly! They complement one another, so why think they are different; they aren't, imo #KMers
11:48 am Ridgehead: Make the hub rigid to control the message, or loosen it up and let the content, ideas and innovation flow #KMers
11:49 am elsuacon: ? @KevinDJones: Why not take what works and go with it rather than strapping ourselves with definitions? / Amen to that one, brother! #KMers
11:49 am ewenlb: RT @Ridgehead: KM is the hub. SM (FB, LI, Twitter, etc) are spokes. -> Or perhaps KM is one practice to use SM as tools #KMers
11:49 am swanwick: {moderator} Q4 -> what are next steps we should do as KMers to blend in SM? Tactical suggestions? #KMers
11:49 am jacobboone: ! RT @ewenlb: Perhaps #SM and #KM r a generational naming issue: KM & OL also used to clash when they were complimentary all the way #KMers
11:49 am rdatta: #kmers @elsuacon agree especially if you think of the flows and not just the stock
11:50 am jacobboone: KM silly not to adopt #SM RT @elsuacon: @rdatta Exactly! They complement 1 another, so why think they are different; they aren't, imo #KMers
11:50 am VMaryAbraham: Tactical suggestions? Let the #SM approach challenge what we *know* about #KM. It will be a good reality check. #kmers
11:50 am elsuacon: @denniscallahan @kevindjones < Fear to change, to be more precise; change how we work, our daily habits, how we operate, etc. #KMers
11:50 am swanwick: @elsuacon In an ideal world I agree with you. But I know you have talked to a lot of KMers. IMHO many have not absorbed SM #KMers
11:50 am VMaryAbraham: Tactical Suggstn: Focus on the #KM goals and use #SM as appropriate to reach those goals. #kmers
11:51 am ewenlb: Where #SM is certainly proving handy is in providing context 2 address issues - important next bit in KM thinking, beyond flow/stock? #KMers
11:51 am tebbo: If KM is about creating an environment in which K is shared then SM is a gift to the process #KMers
11:51 am stangarfield: If they haven't done so already, people in KM need to jump in and use SM to find out first-hand how it works and what it can do. #KMers
11:51 am md_santo: KM as beyond IM already behaving as Subject http://tinyurl.com/yarxy9s On the other side, SM is only Object behaving as smart tools #KMers
11:51 am swanwick: RT {moderator} Q4 -> what are next steps we should do as KMers to blend in SM? Tactical suggestions? #KMers
11:51 am elsuacon: @swanwick I know! They haven't! It's their own fear to embrace change & realise they no longer have control. Tough decision 4 'em #KMers
11:52 am Ridgehead: Q4 - Use the KM structure to integrate and embrace SM. #KMers
11:52 am steveellwood: #KM/#SM blending - bleeding tags into search; expand KM Harvest search over SM repositories? #KMers
11:52 am KevinDJones: @VMaryAbraham Agreed, but when we let them limit our actions, definitions may hinder. Still needed, True. #KMers
11:52 am ewenlb: RT @VMaryAbraham: Tactical Suggstn: Focus on the #KM goals and use #SM as appropriate to reach those goals. -> Yes! #KMers
11:52 am elsuacon: ? @VMaryAbraham: Tactical Suggstn: Focus on the #KM goals and use #SM as appropriate to reach those goals / Whoah! Priceless! Thx!! #KMers
11:52 am jacobboone: Broaden scope of KM to harness ALL knowledge in an org's ecosytem - #SM can't be avoided in this model #KMers
11:52 am VMaryAbraham: Great ideas! RT @steveellwood: #KM/#SM blending - bleeding tags into search; expand KM Harvest search over SM repositories? #kmers
11:53 am Ridgehead: Right on! RT @jacobboone: Broaden scope of KM to harness ALL knowledge in an orgs ecosytem - #SM cant be avoided in this model #KMers
11:53 am KevinDJones: Re: Q4 - instill a sense of sharing horizontally, without fear, and to trust. #KMers
11:54 am elsuacon: Tactical suggestion: all of us help & support, at least, one other KMer enter the SM world & experience it #KMers
11:54 am FeedLinks: [TWEMES] steveellwood: #sm can break through some of the more ossified paths of "big" KM solns? #KMers: steveellwoo... http://bit.ly/5eBKXA
11:54 am FeedLinks: [TWEMES] Ridgehead: Participating in #KMers chat re Social Media and Knowledge Management, come join us... http://bi... http://bit.ly/2RGta
11:54 am swanwick: @KevinDJones Don't we need more incentive than that for sharing? SM sharing is often for personal branding #KMers
11:54 am ewenlb: RT @Ridgehead @jacobboone: Broaden scope of KM to harness ALL knowledge in an orgs ecosytem - #SM cant be avoided in this model #KMers
11:55 am stangarfield: Take advantage of the increased interest in communities to promote, launch, and nurture useful ones. #KMers
11:55 am billives: @VMaryAbraham agreed but I am thinking of bottom up harvest rather than trad top down harvest of content #KMers
11:55 am JoeRaimondo: There are many components of #KM that #SM doesn't touch on; e.g., issues like IP cataloging, management and monetization #kmers #kmers
11:56 am VMaryAbraham: @billives I hadn't considered the possibility of a bottom up harvest. How would that work in practice? #kmers
11:56 am elsuacon: @swanwick @KevinDJones RE: SM sharing is often for personal branding / Disagree, I'm afraid. More about #PKM than branding #KMers
11:56 am swanwick: @billives When you say "bottom-up harvest", you mean search? #KMers
11:56 am tebbo: @VMaryAbraham Security springs to mind, especially when conversations spill over corporate boundary #KMers
11:57 am VMaryAbraham: @JoeRaimondo Within the org, #SM is going to have to come to terms w/ management & monetization. That's just business. #kmers
11:57 am ewenlb: Otherwise: use successful examples of networks in their KM enterprise (+ likely to use #SM) to convince of its value #KMers
11:57 am rdatta: @vmaryabraham @billives capture knowledge/learnings continuously - then harvesting is just packaging and distributing #kmers
11:57 am steveellwood: @swanwick incentive to share? So you can learn? Take out what you put in (how I learnt about KMers.org etc.) #KMers
11:57 am stangarfield: @swanwick Nancy Dixon says that we are by nature a teaching species; we share to gain peer recognition and due to our relationships. #KMers
11:57 am VMaryAbraham: @tebbo Security is an enormous issue. That's why I can't just endorse the @amacafee approach of *Just do it* despite the risk. #kmers
11:58 am swanwick: {moderator} A few mins left. If you have something KM related you want to promo, go for it now. #KMers
11:58 am jacobboone: +1 RT @elsuacon: @swanwick @KevinDJones RE: SM sharing is for personal branding / Disagree, I'm afraid. More about #PKM than branding #KMers
11:58 am VMaryAbraham: @rdatta #billives *Capture* is #KM speak. *Share* is #SM speak. Which do we want? #kmers
11:58 am KevinDJones: @VMaryAbraham Security within an organization or without? #KMers
11:59 am billives: @swanwick by bottom up I mean letting people in organ what content is important not have it told to them #KMers
11:59 am tebbo: Nope. Thanks for the chat. I'll be adding some of you to my 'follow' list. Thanks. #KMers
11:59 am elsuacon: @VMaryAbraham @tebbo RE: security, how about using some common sense? Or plenty of it? Wouldn't that address most of that risk? #KMers
11:59 am swanwick: {moderator} @stangarfield moderating next week. Will probably cover 3 of his KM tips. Will create poll for which 3. Watch hashtag #KMers
11:59 am steveellwood: @VMaryAbraham @tebbo surely security aspects covered by guidance anyway (like don't talk contract dtls on yr cell in public) #KMers
12:00 pm Ridgehead: Thanks everyone, gotta run. #KMers
12:00 pm elsuacon: ? @VMaryAbraham: @rdatta #billives *Capture* is #KM speak. *Share* is #SM speak. Which do we want? / Both please! Both! #KMers
12:00 pm VMaryAbraham: @KevinDJones Both. There are confidentiality issues behind the firewall, albeit not always as significant as across the firewall. #kmers
12:00 pm tebbo: @elsuacon Yep - back to the ground rules and trust. #KMers
12:00 pm stangarfield: @VMaryAbraham 5 that I list for #KM are Share, Innovate, Reuse, Collaborate, Learn #KMers
12:00 pm ewenlb: Thank you for the great chat #KMers, Look fwd to reading the summary! #KMers
12:01 pm swanwick: {moderator} Thx for a great chat. So many good nuggets to pull out for summary. See everyone next week. #KMers
12:01 pm md_santo: Knowledge is evolved, not created or captured as commnly mentioned http://tinyurl.com/yarxy9s This will expln wht I mean with Subject #KMers
12:01 pm elsuacon: @tebbo Indeed, don't think there is another way I'm afraid without putting far too many restrictions in place: constrained #KMers
12:02 pm KevinDJones: We harvest bottom up now - keep what is important to us and ignore what others tell us what they think is important. #KMers
12:02 pm VMaryAbraham: Great list: RT @stangarfield: @VMaryAbraham 5 that I list for #KM are Share, Innovate, Reuse, Collaborate, Learn #kmers
12:02 pm pekadad: @VMaryAbraham Want both capture and share. Share w/o some 'capture' is like watching a random Twitter stream-interesting bt nt useful #KMers
12:02 pm elsuacon: ? @stangarfield: @VMaryAbraham 5 that I list for #KM are Share, Innovate, Reuse, Collaborate,Learn / Look forward to next week's chat #KMers
12:02 pm stangarfield: You are invited to join http://tech.groups.yahoo.com/group/sikmleaders/ if not already a member - SIKM Leaders Community #KMers
12:02 pm VMaryAbraham: @swanwick Thanks for moderating. It was a great session. #kmers
12:03 pm elsuacon: @VMaryAbraham I agree and I suspect that's where our main challenge is... moving on into the next steps @rdatta #KMers
12:03 pm KevinDJones: @md_santo Excellent! Knowledge evolves which is why we need to have sharing and collaboration. Capture = 1 time, share forever #KMers
12:03 pm rdatta: #kmers need to go to bed here in Bangalore - good nite all - it was fun
12:04 pm elsuacon: Thanks everyone for another inspiring river of #KM chat flows! On to the next one! Back later to some of those @s ... Thanks!! #KMers
12:05 pm VMaryAbraham: RT @KevinDJones: We harvest bottom up now - keep what is important to us & ignore what others tell us that they think is important. #kmers
12:05 pm jacobboone: @swanwick Thank u - gr8 discussions. #kmers
12:06 pm VMaryAbraham: Ditto! RT @elsuacon: Thanks everyone for another inspiring river of #KM chat flows! Back later to some of those @s ... Thanks!! #kmers
12:07 pm billives: @VMaryAbraham bottom content selection/harvest > have employees suggest the content they need to do their work #KMers
12:07 pm swanwick: If you are not already a KMers member, go to http://KMers.org and click the oAuth link on the right #KMers
12:09 pm pekadad: @swanwick Thanks for moderating an interesting discussion. Bye all! #KMers
12:13 pm maryadamsICA: RT @rdatta: #kmers #KM is about a knowledge ecosystem that allows us to build and leverage intellectual capital continuously
12:16 pm VMaryAbraham: @Ridgehead Fair point. But shouldn't even the large org push for good hires across all levels? #KMers
12:20 pm jackvinson: @VMaryAbraham Oops forgot #kmers. Capture is for future. KM needs to make it work tho.
12:21 pm srjbridge: RT @VMaryAbraham: Another impact on #KM: #SM gets knowledge workers in convo w/ each other rather than via the knowledge manager. #kmers
12:38 pm Ridgehead: @VMaryAbraham Yes. Actually, all orgs are already pushing for good hires, right? SM will not all of a sudden make this imperative. #KMers
12:40 pm jackvinson: @mdieterle_chats @elsuacon #kmers (late note) I don't think Facebook is for corps, but that's how many people view "social media"
3:22 pm jvdbroeck: RT @elsua: Luis Suarez from IBM; favourite social tools: external, Twitter & blogs; internal, Lotus Connections ;-) #KMers
3:32 pm mneff: Mark Neff from CSC; favorite social tools external - Twitter and blogs; internal, C3 (Jive) #KMers
3:42 pm tweeple_adder: RT @mneff #KMers http://bit.ly/8fMxxi
3:47 pm klowey22: RT @swanwick: Next week @stangarfield moderates #KMers. Select which 3 of his #KM tips to discuss http://bit.ly/7LMAok
4:13 pm JoeRaimondo: rt @stangarfield RT @swanwick: Next week @stangarfield moderates #KMers. Select which 3 of his #KM tips to discuss http://bit.ly/7LMAok
6:24 pm cflanagan: We LOVE C3 (powered Jive SBS) RT @mneff: Mark Neff from CSC; favorite social tools external - Twitter + blogs; internal, C3 (Jive) #KMers
7:17 pm swanwick: #KMers chat summary published: #SM & #KM http://bit.ly/83RWbZ Lots of fantastic ideas!
 
December 2, 2009
12:22 am rlavigne42: RT @swanwick: Q3 -> Is #e20 the blending of KM and SM? Is there an ideal blend? #KMers (via @KevinDJones)
12:22 am rlavigne42: @swanwick Not sure that #e20 is a blending. It's the battleground in which #KM orthodoxies meet #SM challenges. #kmers (via @VMaryAbraham)
4:47 am md_santo: The implications of hybrid definition of Knwldge-based KM definition http://ow.ly/HM9m http://ow.ly/HM9X http://ow.ly/HMbD #KMers #KMAfrica
5:51 am weblearning: @BFchirpy The language that some #KMers use makes me uncomfortable. Cynefin recognizes complex & chaos, but KM seem to want control
8:33 am WeKnowMore: RT @swanwick: #KMers chat summary published: #SM & #KM http://bit.ly/83RWbZ Lots of fantastic ideas!
8:52 am swanwick: @rlavigne42 Thx for your thoughts about #KM & #SM. There is a summary of the #KMers chat at http://bit.ly/8igdrH
10:27 am swanwick: You decide the topics for next weeks #KMers chat http://bit.ly/7LMAok 27 votes so far.
12:05 pm swanwick: For anyone viewing the #KMers hashtag stream, there is also a website with more info and where you can become a member http://KMers.org
12:45 pm sourcepov: @paulellisuk So yes, I agree, E2.0 and Gov2.0 orgs may face challenges adopting CoPs; there can be conflicting objectives #km #kmers #smchat
1:00 pm swanwick: #KMers has top-down mgmt and steering board, but also bottom-up topic generation, commenting, and chat moderation. Both. #smchat
1:32 pm rlavigne42: @rlavigne42 Thx for your thoughts about #KM & #SM. There is a summary of the #KMers chat at http://bit.ly/8igdrH (via @swanwick)
1:34 pm mneff: I found this because it was included in the #kmers feed that I linked into my internal social network site on KM. Pure luck. #smchat
2:36 pm Tesfacom: Business Solutions http://www.tesfa.com #Business #tweetchat #kmers #Africa #world