You are not logged in. Use your Twitter account to sign in / sign up.

#KMersChatTranscript Knowledge Management in Non Profit Organizations

Chat Event: 
Knowledge Management in Non Profit Organizations
Date & time: 
Tuesday, September 6, 2011 - 16:00 - 17:00 UTC
Transcript: 

Our apologies for the formatting. Twitter was shaky during the chat, so chats weren't stored in our usual applications. Please read this chat starting with the tweet at the bottom upwards.

   
thotstr THOUGHTstream 
@   
@weknowmore Thanks for #Kmers chat! have a great day!
6 Sep Favorite Retweet Reply
   
mloxton Matthew Loxton 
@   
@4KM @DavidGurteen what? an "Interesting people" list and I don't even get a mention!! ;) #KMers
6-Sep  
   
thotstr THOUGHTstream 
:-) Yup > @barbarafillip: @weknowmore KM Advice for non-profits: Keep it simple. #KMers Good advise for everyone.
6-Sep  
   
thotstr THOUGHTstream 
Great relpy > @drlarryhiner Qlast. #KMers Find the value of knowledge by linking to integral processes and staff development (learning).
6-Sep  
   
BarbaraFillip Barbara Fillip 
@   
@weknowmore Thanks for moderating KMers chat today. #KMers
6-Sep  
   
thotstr THOUGHTstream 
Last Q #KMers http://ow.ly/6mOoG Model in here that we're exploring as a way to introduce KM & CI to Nonprofits orgs pg 16 I think.
6-Sep  
   
BarbaraFillip Barbara Fillip 
@   
@weknowmore KM Advice for non-profits: Keep it simple. #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@weknowmore Qlast. #KMers Find the value of knowledge by linking to integral processes and staff development (learning).
6-Sep  
   
weknowmore weknowmore 
[moderator] That was our chat for today. Thank you all for participating in this discussion! Hope to see you next week on the #KMers chat
6-Sep  
   
mloxton Matthew Loxton 
1. farm them 2. keep a KB of people 3.provide social network 4. count them as biggest asset 5. celebrate them #KMers
6-Sep  
   
4KM Alice MacGillivray 
You might find good folks to follow on @DavidGurteen's *More Interesting Folk* list bit.ly/pOf7K7 #KMers Pleased to be on it.
6-Sep  
   
mloxton Matthew Loxton 
A-last, Yes, make more use of the brains and knowledge of volunteers and farm that goodwill and knowledge #KMers
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
@   
@weknowmore RE: last question. Have NP stakeholders define "knowledge." Widely varying answers help define initial approach. #KMers
6-Sep  
   
ithorpe Ian Thorpe 
RT @BarbaraFillip Non-profits have a hard time admitting to failure and consequently learning from such failures. #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
#KMers Q? Is knowledge treated as an asset in NFPs differently than in for-profit companies?
6-Sep  
   
weknowmore weknowmore 
[moderator] Last question: Do you have tips for those that work on knowledge management in non profit organizations? #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@mloxton Agree about time and priority; that's my point about motivation and change management and burning platforms. #KMers
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
@   
@thotstr Yes, especially related to fundraising. #KMers
6-Sep  
   
ithorpe Ian Thorpe 
RT @weknowmore We have collected an overview of knowledge management toolkits for nonprofits ow.ly/6mLHZ #KMers #KM
6-Sep  
   
thotstr THOUGHTstream 
#KMers, do you think that part of challenge is that NPOs often made up of people who have "confidentiality" mandate = different mindset?
6-Sep  
   
mloxton Matthew Loxton 
@   
RT @drlarryhiner:Firmness of silos not mitigated by availability of process/tech - a "culture" thing, I think." yes but CoP = culture #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@abalone #KMers Where might a common repository of best practices for NFPs reside?
6-Sep  
   
ithorpe Ian Thorpe 
RT @mloxton I think non-profits could gain immensely by simply using the tacit knowledge of individuals who are happy to donate it #KMers
6-Sep  
   
ithorpe Ian Thorpe 
Missing today's #KMers chat on not for profit KM as first day back at work but seeing some great quotes which I'll retweet
6-Sep  
   
BarbaraFillip Barbara Fillip 
@   
@drlarryhiner Not automatically. You still need a mgt culture of learning from failure. #KMers
6-Sep  
   
thotstr THOUGHTstream 
Yes! @barbarafillip: Q4. Even non-profits end up competing against each other for funding.... #KMers
6-Sep  
   
mloxton Matthew Loxton 
@   
@Abalone "time" is just a metric for priority - if CoP adds value there will be time for it #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@abalone #KMers NFPs pressed for time - ditto!
6-Sep  
   
weknowmore weknowmore 
This is a great CoP, knowledge network for knowledge management in international development: km4dev.org #KM #nonprofit #KMers
6-Sep  
   
thotstr THOUGHTstream 
Q4 Meetings that bring together many NPOs, but knowledge leaves room when meeting ends, not captured/aggregated to share out further #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@mloxton #KMers Firmness of silos not mitigated by availability of process or tech - it's a "culture" thing, I think.
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
@   
@mloxton @drlarryhiner Nonprofit staff stretched for time; hinders CoP participation, in my experience. #KMers
6-Sep  
   
mloxton Matthew Loxton 
@   
@drlarryhiner agree on silos, but silos aren't necessarily bad, one can still use CoP for lateral sharing #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@BarbaraFillip #KMers So, do those explicit measures make it easier to build business case for KM-related initiatives?
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
@   
@drlarryhiner #KMers No strategy/mechanism for that yet...under development, I hope. #KMers
6-Sep  
   
mloxton Matthew Loxton 
UNESCO is a good example of knowledge-sharing in non-profits #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@mloxton #KMers I've seen for-profits (like Pharmas) with rigid silos and not-4-profits that are similar.
6-Sep  
   
BarbaraFillip Barbara Fillip 
Q4. Even non-profits end up competing against each other for funding, so knowledge sharing needs to be realistically targeted. #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@abalone #KMers I see. So does this library make its way to the public domain? I would think it would be useful to others.
6-Sep  
   
mloxton Matthew Loxton 
@   
@drlarryhiner I think culture of sharing is different in non-profits only with regards profit-motive and "trade secrets" #KMers
6-Sep  
   
BarbaraFillip Barbara Fillip 
@   
@weknowmore @BarbaraFillip For profits deal w/ more explicit measure of success/failure and can't hide failures as well. #KMers
6-Sep  
   
mloxton Matthew Loxton 
@   
@weknowmore havent seen it used well, but have recommended it to medical orgs in Australia. Institutionalize by using "peoplebase" KB #KMers
6-Sep  
   
weknowmore weknowmore 
[moderator] Q4 How can (nonprofit) organizations effectively share knowledge between one another? Do you know of good examples? #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@mloxton Q3 #KMers Is the culture of sharing different at not-4-profits? Does "what I know" have more personal value? Less pressure to share
6-Sep  
   
weknowmore weknowmore 
@   
@BarbaraFillip Is this specifically true for nonprofits? What could be the reason behind this? #KMers
6-Sep  
   
weknowmore weknowmore 
@   
@mloxton Interesting! How could the usage of such tacit knowledge be integrated and institutionalized? Do you know examples? #KMers
6-Sep  
   
mloxton Matthew Loxton 
A3- Non-profits should use volunteers in roles in which they are experts & maintain a KB on who knows what in a network of volunteers #KMers
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
Yup! @weknowmore Q3: Non-profits have a hard time admitting to failure and consequently learning from such failures. #KMers
6-Sep  
   
mloxton Matthew Loxton 
A3 - I think non-profits could gain immensely by simply using the tacit knowledge of individuals who are happy to donate it #KMers
6-Sep  
   
thotstr THOUGHTstream 
Q3 #KMers in both sectors biggest lesson learned has been that a lot of leaders still don't understand value or priniples of #KM
6-Sep  
   
BarbaraFillip Barbara Fillip 
@   
@weknowmore Q3: Non-profits have a hard time admitting to failure and consequently learning from such failures. #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
@   
@BarbaraFillip Your hypothesis has merit. For-profit also uses KM for learning/training/mentoring/apprenticeship #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@BarbaraFillip #KMers I see that, too. As you indicate - a trend, not hard and fast rule.
6-Sep  
   
weknowmore weknowmore 
[moderator] Q3 If you didn't work for a non profit: What lessons you have learned do you think are useful in a non profit context #KMers
6-Sep  
   
BarbaraFillip Barbara Fillip 
Hypothesis: Non-profits tend 2 combine KM with outreach & collaboration. For-profits tend 2 use KM to increase internal efficiencies. #KMers
6-Sep  
   
weknowmore weknowmore 
[moderator] Q3 What are key lessons you have learned in your work in knowledge management for a non profit? #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@abalone #KMers Is that best practices library your consulting business value, or something to be openly shared?
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@weknowmore #KMers Building a business case (esp ROI) may be different in not-4-profit. Can we afford it and does it serve customer are Q?s
6-Sep  
   
randy_ramsey Randy Ramsey 
RT @weknowmore: We have collected an overview of knowledge management toolkits for nonprofits http://ow.ly/6mLHZ #KMers #KM #KMers
6-Sep  
   
abalone Lynnnnnnnnnnnnnnnn 
@drlarryhiner Correct! Much of my time spent collecting nonprofit best practices for grant writing concept papers. #KMers
6-Sep  
   
weknowmore weknowmore 
@   
@thotstr Glad you are with us. Hope this Twitter/Hootsuite connection situation clears up a little #kmers
6-Sep  
   
thotstr THOUGHTstream 
RT @weknowmore: We have collected an overview of knowledge management toolkits for nonprofits http://ow.ly/6mLHZ #KMers #KM
6-Sep  
   
weknowmore weknowmore 
@   
@drlarryhiner Thank you for your contribution. Interesting point! In what ways would this accountability affect #KM practices? #KMers
6-Sep  
   
BarbaraFillip Barbara Fillip 
RT @weknowmore: We have collected an overview of knowledge management toolkits for nonprofits http://ow.ly/6mLHZ #KMers #KM #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
#KMers Q1. Even not-4-profits are driven by need to be accountable/affordable; but less by overall profit than sustainability.
6-Sep  
   
thotstr THOUGHTstream 
Q2 We work w/ several NPOs who use our platform as KM tool. In past I've tried to use wikis and Moodle, various success rates tho #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
@   
@ideaspree Great answer - I wish biz world had such openly endorsed "standards" across a vertical industry #KMers
6-Sep  
   
weknowmore weknowmore 
This Non-Profit Social Media Benchmark Study of 2011 is also quite interesting http://ow.ly/6mLUF #KMers
6-Sep  
   
drlarryhiner Lawrence Hiner, PsyD 
@   
@weknowmore #KMers Q1. For-profits' burning platforms are set alight by owners/shareholders. Less clear in not-4-profits.
6-Sep  
   
weknowmore weknowmore 
We have collected an overview of knowledge management toolkits for nonprofits http://ow.ly/6mLHZ #KMers #KM
6-Sep  
   
ideaspree ideaspree 
@   
@randy_ramsey By using stadardized approaches like the logframe methodology http://ow.ly/6mLAl used for monitoring and evaluation #KMers
6-Sep  
   
thotstr THOUGHTstream 
Yes! @randy_ramsey Good question! :-) I think in nonprofits sharing between organisations is more important than for profits. #KMers
6-Sep  
   
thotstr THOUGHTstream 
@   
#kmers hootsuite is slow today, or phone is, not sure which. Hard to follow along when I keep crashing @weknowmore
6-Sep  
   
weknowmore weknowmore 
RT @weknowmore: [mod] Q2 Do you know examples of #KM strategies, tools, stories, practices in nonprofit organizations? Can you share? #KMers
6-Sep  
   
kmerschat #KMers Chat 
RT @weknowmore: [mod] Q2 Do you know examples of #KM strategies, tools, stories, practices in nonprofit organizations? Can you share? #KMers
6-Sep  
   
BarbaraFillip Barbara Fillip 
Q2. Within non-profits, do we include government entities? #KMers
6-Sep  
   
BarbaraFillip Barbara Fillip 
KM can be focused on improving org. effectiveness (internal) or external, sharing with others working on similar goals. #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
I have plenty of challenge with semantics convergence within a single Biz - how do you get language & context agreement across chain? #KMers
6-Sep  
   
weknowmore weknowmore 
[mod] Q2 Do you know examples of successful #KM strategies, tools, stories, practices in nonprofit organizations? Can you share? #KMers
6-Sep  
   
weknowmore weknowmore 
@   
@randy_ramsey I think most wouldn't even know what cloud services are :-) I do think there's more collaboration #KM-wise #KMers
6-Sep  
   
weknowmore weknowmore 
Seems like there aren't that many people on the chat today. Hope the Twitter connection isn't causing this for a part #kmers #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
@   
@weknowmore So are you suggesting that cross-org sharing solns would tend toward cloud services avail to all orgs vs behind firewall? #KMers
6-Sep  
   
ideaspree ideaspree 
@weknowmore I have experience in int. development. Sharing throughout the aid chain of what works & not is a specific challenge #kmers
6-Sep  
   
KMCampPhilly KMCampPhilly 
It's On! KM Camp Philly, December 2, 2011 at DeVry University, Ft. Washington PA www.kmcampphilly.org #kmers #km
6-Sep  
   
weknowmore weknowmore 
@   
@randy_ramsey Good question! :-) I think in nonprofits sharing between organisations is more important than for profits. #KMers
6-Sep  
   
weknowmore weknowmore 
[moderator] Q1: What (in your opinion/experience) are differences between #KM in profit & nonprofit orgs? Or are they similar? #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
while we're waiting for the moderator's prompting Q's - what is different between non-profit & Biz KM needs and solutions? #KMers
6-Sep  
   
weknowmore weknowmore 
Welcome Randy and Bert! Thanks for coming for the chat! Twitter is a bit shaky on my side. I hope this will not hinder the chat much #KMers
6-Sep  
   
apeit Ape-it.net 
Hi there, Bert here from ape-it.net; dont know a lot about non profit :) #KMers
6-Sep  
   
randy_ramsey Randy Ramsey 
Hello all - not a non-profit but hoping to be able to contribute and take away from the chat. #KMers
6-Sep  
   
weknowmore weknowmore 
[moderator] Today we'll investigate the world of knowledge management from a non-profit viewpoint. Do you want to join this chat? #KM #KMers
6-Sep  
   
weknowmore weknowmore 
[moderator] Welcome to today's chat on Knowledge Management for Non-Profits! Please introduce yourselves! #KMers