KM Beyond the Firewall Transcript

5:00 pm jeffhester: What does KM Beyond the Firewall look like? http://bit.ly/cobQE2 #KMers
5:00 pm jeffhester: Greetings and welcome to the KM Beyond the Firewall tweetchat at http://www.kmers.org/chat #KMers
5:01 pm jeffhester: I'm Jeff Hester from Fluor, and moderator for today's KMers.org tweetchat #KMers
5:01 pm jeffhester: Who is around the table today? Please introduce yourself. #KMers
5:01 pm swanwick: Hi Jeff. Thx so much for moderating. Looking forward to a great chat. #KMers
5:02 pm swanwick: Rob Swanwick here. Founder of twebevent and Speaker Interactive #KMers
5:03 pm Ridgehead: Matt here, hello all @ #KMers
5:04 pm swanwick: Hi Matt. Good to "see" you. Anything interesting going on? #KMers
5:04 pm jeffhester: Greetings, @swanwick @Ridgehead. Thanks for joining the conversation. #KMers
5:05 pm jeffhester: Seems like a light crowd. Any lurkers out there? Say hello! #KMers
5:07 pm Ridgehead: Likewise, Rob and Jeff. Eating dinner with @stangarfield and perhaps @pekadad tonight, looking forward to that & KM Chicago meeting #KMers
5:07 pm KMHobbie: RT @jeffhester: What does KM Beyond the Firewall look like? http://bit.ly/cobQE2 #KMers (chat now)
5:07 pm jeffhester: I'll just start with a little background on the topic. Fluor's KM system is 10 years young this year... #KMers
5:07 pm swanwick: @jeffhester Give em a few more minutes. Some more will join. #KMers
5:08 pm KMHobbie: Hi #kmers. David Hobbie from Boston & the legal industry here.
5:08 pm jeffhester: I'd like to explore how KM might be expanded or extended in the next 10 years. #KMers
5:09 pm jeffhester: Greetings @KMHobbie. Thanks for joining. #KMers
5:09 pm elmi: g'day - will only be able to lurk today .... #kmers
5:10 pm jeffhester: @elmi Lurkers are welcome, too. Please jump in when and where you can. #KMers
5:10 pm ithorpe: Hi Ian Thorpe, working on KM in UNICEF joining late. #KMers
5:11 pm Ridgehead: KM delivery and retrieval will expand RT @jeffhester: Id like to explore how KM might be expanded or extended in the next 10 years. #KMers
5:11 pm jeffhester: Hi @ithorpe! Welcome. We're just getting warmed up. #KMers
5:11 pm swanwick: Go for it Jeff. I think we have quorum. :) #KMers
5:12 pm jeffhester: Q1: How does "extra-enterprise" KM provide strenthen (or compromise) value? #KMers
5:12 pm Ridgehead: Delivery thru any-to-any platforms, as different systems get further integrated... #KMers
5:13 pm swanwick: Q1: without clear guidelines extra-enterprise KM can leak IP #KMers
5:13 pm klowey22: RT @jeffhester: Q1: How does "extra-enterprise" KM provide strenthen (or compromise) value? #KMers
5:14 pm Ridgehead: Q1 - it exponentially expands the input of ideas (strengthen), but potentially compromises IP #KMers
5:14 pm KMHobbie: "extra-enterprise" KM provides value by allowing for a greater pool of people and content for people in our orgs to draw on #kmers
5:14 pm jeffhester: @swanwick Good point about increased exposure. Any ideas on how to mediate that? #KMers
5:14 pm CDN: #KM Beyond the Firewall is what a company will need for Open #Innovation. Some of it will be open, and some will be protected... #KMers
5:14 pm swanwick: Q1: extra-enterprise KM can help to uncover theretofore unknown partners #KMers
5:15 pm jeffhester: RT @KMHobbie: "extra-enterprise" KM provides value by allowing for a greater pool of people and content for people... to draw on. YEP #KMers
5:15 pm ithorpe: @swanwick in the UN we worry about leaking IP or sensitive material but I ask myself whether we should be keeping K to ourselves #KMers
5:15 pm swanwick: @jeffhester Clear guidelines on what should and should not be shared. Education and Peer-monitoring. #KMers
5:16 pm ithorpe: In public sector at least ultimate "consumer/user" of knowledge is our partners not ourselves #KMers
5:16 pm swanwick: @ithorpe Agreed. Value of sharing outweighs risk of over-sharing in most cases. #KMers
5:16 pm jeffhester: Welcome @CDN. Yes, there needs to be boundaries between knowledge that is shared/not shared. #KMers
5:16 pm CDN: @jeffhester Q1 - If #KM Beyond the Firewall facilitates Open #Innovation, that's a lot of value, not? #KMers
5:17 pm ithorpe: RT @swanwick: @jeffhester Clear guidelines on what should and should not be shared. Education and Peer-monitoring. #KMers
5:17 pm Ridgehead: depends on the project - helping people (UN) I think would be 'open', but P&G or J&J may keep KM will have a few more controls #KMers
5:18 pm ithorpe: But changing mind-sets of staff a challenge RT @swanwick: @ithorpe Value of sharing outweighs risk of over-sharing in most cases. #KMers
5:18 pm swanwick: @CDN Good Question. @jeffhester what do u see as diff between #KM beyond firewall and open #innovation ? #KMers
5:19 pm jeffhester: @CDN I agree that there is a lot of overlap between open innovation and KM beyond the firewall... #KMers
5:20 pm jeffhester: @CDN what would extra-enterprise KM add beyond open innovation? #KMers
5:20 pm KMHobbie: Q1 #kmers @jeffhester legal *very* concerned abt client confldentiality; can still pull public info inside firewall
5:21 pm swanwick: @jeffhester Perhaps the difference is that #KM beyond firewall can be used for purposes other than #innovation #KMers
5:21 pm Ridgehead: #KM beyond the firewall also allows companies to reduce support costs/calls/issues - see the Blackberry forums. #KMers
5:21 pm KMHobbie: Q1 #kmers @jeffhester service providers can also share the info they have about the client with the client (avoids confidentiality concerns)
5:22 pm jeffhester: RT @KMHobbie: Q1 #kmers @jeffhester legal *very* concerned abt client confldentiality. Does transfer require added layer of mgmt? #KMers
5:23 pm jeffhester: RT @swanwick: @jeffhester Perhaps the difference is that #KM beyond firewall can be used for purposes other than #innovation #KMers
5:23 pm swanwick: @KMHobbie Is an extranet different from #KM beyond the firewall? #KMers
5:23 pm ithorpe: @swanwick @jeffhester guessing that KM beyond the firewall might also be good marketing! (for your company your product or cause) #KMers
5:23 pm swanwick: I see extranet as more partner to partner and #KM BTF as more of a community type collaboration. #KMers
5:24 pm KMHobbie: Q1 #kmers @jeffhester In legal we can't even identify our clients sometimes.
5:24 pm swanwick: @ithorpe Yes, I am currently working on a project called School of One. I think #KM BTF will be key to engage community. #KMers
5:24 pm jeffhester: RT @ithorpe: guessing that KM beyond the firewall might also be good marketing! (for your company your product or cause) True enough #KMers
5:24 pm ithorpe: @swanwick @KMhobbie KM outside firewall is more than extranet. Look at what we are doing right now. #KMers
5:25 pm jeffhester: @swanwick yes, an extranet could be an foundation for KM beyond the firewall, as could cloud computing #KMers
5:26 pm jeffhester: One concern I see is establishing credibility of knowledge and expertise OUTSIDE our enterprise. So... #KMers
5:26 pm jeffhester: Q2: What can we do to establish and distinguish credibility among internal and external participants? #KMers
5:27 pm swanwick: @jeffhester Cloud computing network layer. Extranet usually application layer. #KMers
5:27 pm VMaryAbraham: Don't we already have #KM BTF via peer groups/professional networks? The key is being very careful/discrete. [sorry 2 B joining late] #kmers
5:28 pm KMHobbie: @ithorpe #kmers Q1 Agreed re: #BTF #km is not just extranets. On-the-fly collaborative communities on specific topics can now be set up.
5:29 pm Ridgehead: Q2 Peer recognition - Microsoft has a great model in it's external forums. Compensation sharing - see innocentive by P&G #KMers
5:30 pm ithorpe: @jeffhester Q2. Maybe like inside, the quality of our contributions, feedback of our professional peers #KMers
5:30 pm KMHobbie: Q2 #kmers @jeffhester Hopefully with web20 the best ideas rise to the top like cream on milk as they are retweeted, tagged, and blogged!
5:30 pm VMaryAbraham: @Ridgehead Peer recognition is key. Is there a rating system? Should there be? #kmers
5:30 pm swanwick: @KMHobbie How about the issue of trust #BTF ? Problem with "on-the-fly" seems to be lack of history #KMers
5:30 pm jeffhester: @VMaryAbraham Welcome! Yes, peer groups are an example, but consider these two diagrams: http://bit.ly/cobQE2 #KMers
5:31 pm VMaryAbraham: @swanwick @KMHobbie Level of trust is variable. Don't need high trust level 4 some issues/topics. #kmers
5:31 pm jeffhester: @ithorpe credibility can be established by peer recognition, even when those peers are outside our own organization #KMers
5:33 pm KMHobbie: @VMaryAbraham @swanwick #kmers I totally agree w. Mary re: level of trust varies by topic, degree of confidentiality / business secrecy.
5:33 pm ithorpe: RT @jeffhester: @ithorpe credibility can be established by peer recognition, even when those peers are outside our own organization #KMers
5:33 pm swanwick: @VMaryAbraham I also need to trust that my time is going to be well spent. :) #KMers
5:34 pm jeffhester: RT @VMaryAbraham: @Ridgehead Peer recognition is key. Is there a rating system? Ultimately trust is in the eye of the beholder. #KMers
5:34 pm VMaryAbraham: @jeffhester Thanks, Jeff, & thanks 4 the background. I can see this working 4 company/supplier/customer. Not sure abt legal industry. #kmers
5:34 pm VMaryAbraham: Bingo! People vote w/ their feet/mice. RT @swanwick: @VMaryAbraham I also need to trust that my time is going to be well spent. :) #kmers
5:35 pm jeffhester: @VMaryAbraham True, KBF might look very different in another industry. And might include different boundaries. #KMers
5:36 pm jeffhester: When factoring in trust, KBF includes an additional layer of reputation - the enterprise itself. #KMers
5:37 pm jeffhester: RT @VMaryAbraham: Bingo! People vote w/ their feet/mice. #KMers
5:37 pm KMHobbie: @VMaryAbraham #kmers I already see #BTF #KM happening on some topics in places like Legal OnRamp--but the law firm is not in the middle!
5:37 pm VMaryAbraham: @jeffhester It would be interesting to consider KBF in the context of highly regulated industries. #kmers
5:38 pm VMaryAbraham: @KMHobbie Agreed. It would make sense to cluster the knowledge sharing around the client rather than the law firm. #kmers
5:39 pm jeffhester: @VMaryAbraham Which may be clarified by Q3: When and where do we engage people outside our organizations? #KMers
5:39 pm jeffhester: Not everything can/should be shared in #KM BTF #KMers
5:39 pm swanwick: @KMHobbie Yes, that is a big discussion amongst associations. How relevant r they when anyone can form a tribe? #KMers
5:40 pm VMaryAbraham: @jeffhester Q3: Engage outside the org on topics/issues that are NOT sensitive. Great for *professional insider* chats like this! #kmers
5:41 pm swanwick: Q2 credibility can be increased over time, but also via online badges/levels as well as ratings. #KMers
5:41 pm swanwick: Linkedin Q&A is a good example of allowing for ratings of answers and then showing where someone has contributed quality. #KMers
5:42 pm KMHobbie: Q3 #kmers Engage others when they are or could be clients and we can give them value or when they have good ideas and can give us value.
5:42 pm MVMNT_Mike: RT @VMaryAbraham: Engage outside the org on topics/issues that are NOT sensitive. Great for *professional insider* chats like this! #KMers
5:43 pm jeffhester: RT @swanwick: credibility can be increased over time, but also via online badges/levels as well as ratings. Works well inside, too. #KMers
5:43 pm ithorpe: Q3 engage others when there is clearly knowledge to be tapped into in the outside world that is not widely known inside the org #KMers
5:44 pm swanwick: @jeffhester True, but inside hopefully there is at least some level of initial trust. Otherwise, possible culture issue. :) #KMers
5:44 pm jeffhester: @KMHobbie yes, there must be an opportunity for value exchange between all committed parties. #KMers
5:44 pm VMaryAbraham: @KMHobbie Q3: Engaging w/ potential clients has been the lure of #SM, but does it work for BigLaw? #kmers
5:45 pm jeffhester: RT @ithorpe: Q3 engage others when there is clearly knowledge... in the outside world that is not widely known inside the org #KMers
5:45 pm ithorpe: Q3 external sharing also can be effective incentive to promote participation internally (more visible recognition for contributor) #KMers
5:45 pm swanwick: I missed Q3 (don't see it in my stream), could you RT? #KMers
5:45 pm Ridgehead: @ithorpe and let them refine/expand what is widely 'known' too #KMers
5:45 pm jeffhester: @swanwick Is initial trust implied by the formal connection between the participating organizations? Hope so! #KMers
5:46 pm VMaryAbraham: @ithorpe Provided the folks on the inside know and care about it! ;-) #kmers
5:46 pm KMHobbie: @VMaryAbraham Q3 Not yet. Perhaps sophisticated clients will have to initiate it! #kmers
5:46 pm 4KM: I've seen many draw line btwn #KM practices (w sufficient context) and other aspects of business. Former shared broadly & valuable #KMers
5:46 pm jeffhester: Q3: When and where do we engage people outside our organizations? #KMers
5:46 pm swanwick: @jeffhester If it is a formal connection. May be a less formal community like this. #KMers
5:47 pm ithorpe: Indeed! RT @VMaryAbraham: @ithorpe Provided the folks on the inside know and care about it! ;-) #KMers
5:47 pm ithorpe: I think trust is as much if not more about individuals than about the orgs they represent #KMers
5:48 pm swanwick: FYI: anyone lurking can get info about this chat and others on similar topics at http://KMers.org #KMers
5:48 pm VMaryAbraham: RT @4KM: Ive seen many draw line btwn #KM practices (w sufficient context) & other aspects of biz. Former shared broadly & valuable #kmers
5:49 pm VMaryAbraham: @KMHobbie @jeffhester Those in person meetings (following online exchanges) help cement the network/community. #kmers
5:49 pm swanwick: Q3: hopefully there will be less of a corporate wall over time. We engage the best resources for the job each time. Wherever they r #KMers
5:49 pm jeffhester: @ithorpe @VMaryAbraham good points on providing an incentive for greater participation #KMers
5:50 pm 4KM: Re: initial trust from formal connection between the participating organizations: In my exp btwn people, not necc btwn orgs #KMers
5:51 pm jeffhester: I see groups like #KMers.org as a knowledge sharing community, but without strong overlap to our respective internal KM effort. #KMers
5:51 pm VMaryAbraham: Yes. You cn find wheat in chaff. RT @ithorpe: I think trust is as much if not more abt individuals than abt the orgs they represent #kmers
5:52 pm jeffhester: @4KM: Re: initial trust: What about in areas of domain expertise? #KMers
5:52 pm Ridgehead: The tricky thing with trust, it's a 2 way street. 1 to trust, & another not to break it - the breaking part is y we have controls #KMers
5:52 pm jeffhester: Are there examples of KM BTF that have stronger integration with internal KM? #KMers
5:53 pm KMHobbie: @4KM #kmers orgs are just large sets of people, whatever #SCOTUS might say
5:53 pm VMaryAbraham: @jeffhester Perhaps overtime, groups like #KMers.org will result in strong overlap to internal #KM. #kmers
5:53 pm 4KM: @jeffhester Perennial problem shared in some recent resch: difficulty bringing lrng from x-org communities into home organizations #KMers
5:53 pm swanwick: RT @jeffhester: Are there examples of KM BTF that have stronger integration with internal KM? --> Gr8 question #KMers
5:53 pm VMaryAbraham: Google search? ;-) RT @jeffhester: Are there examples of KM BTF that have stronger integration with internal KM? #kmers
5:54 pm swanwick: When you need JIT info, aren't blogs and other sites outside the firewall part of your sourcing? #KMers
5:54 pm jeffhester: RT @VMaryAbraham: Google search? ;-) So true! At a basic level, we ALL share this! #KMers
5:54 pm 4KM: @jeffhester I think people w shared domain expertise connect naturally and can share context efficiently across orgs (didn't answer?) #KMers
5:56 pm jeffhester: RT @swanwick: When you need JIT info, arent blogs and other sites outside the firewall part of your sourcing? (via Google, often) #KMers
5:58 pm 4KM: Sorry to drop in and leave late. Like idea of boundary-spanning event. #KMers
5:58 pm jeffhester: This discussion has been interesting. I'm already cranking away on some of the ideas shared. #KMers
5:58 pm KMHobbie: @jeffhester #kmers One client invites service providers to contribute to its internal substantive (legal) #km. Integrated but not public.
5:58 pm swanwick: For anyone not aware: there is a schedule with over 100 Twitter chats: http://bit.ly/ChatSched #KMers
5:58 pm VMaryAbraham: @swanwick The nexis btwn learning and #KM should be tight. Perhaps we need a specific chat topic on this? #lrnchat #kmers
6:00 pm swanwick: @VMaryAbraham How do you suggest we make that happen? #KMers
6:00 pm mikejewsbury: RT @swanwick: For anyone not aware: there is a schedule with over 100 Twitter chats: http://bit.ly/ChatSched #KMers
6:01 pm swanwick: @JeffHester Fantastic job today. Even with just 6 or 7 chatters we got some excellent input. #KMers
6:01 pm swanwick: If anyone would like to moderate a chat, let me know. We are scheduling for end of April and May. #KMers