Chat Events Archive
KM Beyond the Firewall
Traditionally, knowledge management initiatives have focused on sharing, collaborating and connecting inside the enterprise. This is the right place to start, but our colleagues, partners, clients, suppliers and even competitors also have knowledge and expertise that we can use. Can KM grow beyond the boundaries of the enterprise to include their participation?
Regulatory and security issues aside, expanding KM beyond the boundaries of the enterprise holds bright promise. In this week's Tweetchat, we'll explore the potential advantages and obstacles of extra-enterprise knowledge management, and share strategies for pushing KM's boundaries "beyond the firewall."
- How does extra-enterprise KM strengthen (or compromise) our competitive advantage?
- What can we do to establish and distinguish credibility among internal and external participants?
- When and where do we engage people outside our organizations?
How do you market KM in organisations?
17:00 UTC = 12pm ET
It would be interesting to hear how organisations have branded and marketed their KM interventions into the company. Is this a budget item, what crazy ideas people have tried out, how to do it on a shoestring?
KM and Google Wave
Google Wave is an online software application product of Google, described as a personal communication and collaboration tool. It is a web-based service, computing platform, and communications protocol designed to merge e-mail, instant messaging, wikis, and social networking. It has a strong collaborative and real-time focus supported by extensions that can provide, for example, spelling/grammar checking, automated translation among 40 languages, and numerous other extensions. It is still in preview mode, thus not yet officially released.
When Google Wave was introduced it created a wave of enthusiasm all around the world, including from knowledge managers. At the moment, some people still underline its unique opportunities for collaboration, others were dissapointed by the buggy experience of the new platform, they could not see the practical use, or felt all alone because their colleagues weren't on it.
During this chat we will look at experiences people had with Google Wave, explore opportunities and threats, and share tips and tricks.
- Are you using Google Wave?
- What can Google Wave mean for KM?
- What are/could be succesfactors making Google Wave collaboration succesful?
- What Google Wave robots/extensions are particularly useful in a KM context? And how can they be used?
Monitoring, Assessing KM
Chat is 12pm ET / 9am PT
Knowledge management is ill-defined but even more crucially ill-assessed. The inaccuracy and inadequacy of monitoring (1) approaches for KM has left behind a trail of tensions, heated debates, frustrations and disillusions. Differing perspectives on the value of KM and on ways to conduct monitoring have further entrenched these reactions.
How to reconcile expectations from managers / donors on the one hand, from teams in charge of monitoring knowledge management and clients / beneficiaries on the other hand? How to conjugate passion for and belief in knowledge-focused work with business realism and sound management practice?
What are approaches, methods, tools and metrics that seem to provide a useful perspective on monitoring the intangible assets that KM pretends to cherish (and/or manage)? What are promising trends and upcoming hot issues to turn monitoring of KM into a powerful practice to prove the value of knowledge management and to improve KM initiatives?
Join this Twitter chat to hear the buzz and share your perspective...
- What do you see as the biggest challenge in monitoring KM at the moment?
- Who to involve and who to convince when monitoring KM?
- What have been useful tools and approaches to monitor KM initiatives?
- Where is M&E of KM headed? What are the most promising trends (hot issues) on the horizon?
Personal Knowledge Management
Davenport and Prusak correctly observed that "knowledge management must be part of everyone's job." Perhaps the most fundamental way this happens is through personal knowledge management or personal sensemaking. Harold Jarche describes personal KM as a three-part process of aggregating, filtering and connecting/sharing.
During this KMers' Tweetchat, we'll discuss ways to achieve personal KM and how knowledge managers can coach knowledge workers throughout their organization to be more effective at personal KM or personal sensemaking.
- What effective means have we found to aggregate, filter and share information?
- Is personal KM a good foundation for corporate KM, or are they competing efforts?
- What are the corporate benefits of individual KM efforts? Should a company deliberately seek to take advantage of individual KM efforts?
- How do we build a corporate culture in which individuals take responsibility for personal KM or personal sensemaking?
Knowledge for Innovation
Modern organizations need a new, collaborative, value-driven approach to Innovation, which is challenging traditional views. It appears that the “Knowledge Management side of Innovation” is not fully exploited. Closer synergy between Knowledge and Innovation practices would certainly benefit the innovation process.
Questions for this chat session:
- What could Open Innovation learn from KM?
- Which KM practices are applicable in an Open Innovation environment?
- What constraints are imposed by Open Innovation?
Lead by Example and Model Desired Behaviors [Stan Garfield Tips part III]
Many knowledge management programs and social media initiatives begin as grass roots efforts or skunk works projects, gaining users from the ground up. Others are launched by top executives through formal communications imploring members of the organization to participate. The most successful implementations combine both of these methods, while adding one more: the executives and their staffs not only communicate about the initiative, they actually participate themselves in a visible manner.
During this chat we'll examine this premise, and share experiences around it.
A KMers workgroup project
US chat time is 12pm EST, 9am PST
This chat will be about the possibility of creating a KMers virtual workgroup to accomplish some task that we feel is worthwhile.
What is a virtual workgroup?
What would we try to accomplish?
How would we work together?
Should we proceed? If so, what are the next steps?
Stan Garfield's 13 KM Tips [Part II]
17 UTC = 12 ET
Last year Stan moderated a discussion based around 3 of his 13 tips (link)
This chat we want to talk about 3 other tips
- Collect content; connect people
- Include openly; span boundaries
- Network; pay it forward & share relentlessly
10 other KM tips from Stan
- Enable innovation; support integration
- Try things out; improve & iterate
- Set goals; recognize and reward
- Lead by example; model behaviors
- Tell stories; get others to tell theirs
- Prime the pump; ask & answer questions
- Let go of control; encourage & monitor
- Just say yes; be responsive
- Meet less, deliver more
We voted about which 3 we should discuss: http://answers.polldaddy.com/poll/2326619/ Voting closed on Monday 12/7
- Introduction 10 min
- Collect content; connect people 15 min
- Include openly; span boundaries 15 min
- Network; pay it forward & share relentlessly 15 min
KM predictions for 2010
17:00 UTC = 12pm ET same day
Predictions are hard for any one person to make. The essence of stock markets is that many different decision makers all making bets on their own predictions leads to a consensus of where corporate performance is heading.
The same sort of crowd decision making can be used for anything. If you are interested in this topic, but not familiar with Prediction Markets, there is a lot of interesting research and interesting tools available.
This chat will be a little less formal than a prediction market. We will see what our small sample size of people thinks is going to happen in 2010 and we will hash it out to see if we can get some interesting learning out of it.
10 min. Welcome and KM New Year Resolutions
15 min. What (changes) do you predict around KM strategies in 2010?
15 min. What (changes) do you predict around KM technologies in 2010?
15 min. What (changes) do you predict for the role of knowledge managers in 2010?
5 min. What topics would you like to discuss in future chats on KMers.org in 2010?
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