Chat Events Archive
Modeling (documenting) the focus areas within the knowledge management community
Sharing is Caring
Q1: Why are people so interested in sharing online about their personal lives, but not so much at work?
Q2: Is there common ground between personal fulfillment and corporate value re: sharing at work?
Q3: What is the measurable and non-measurable ROI of sharing at work?
Q4: How can orgs encourage people to share more info/knowledge at work?
Knowledge Management Literature Tips
The summer is great to read up on some interesting literature. In this KMers.org summer session we would like to share interesting KM literature with each other. Did you read an interesting book or an interesting article you want to share? What were key messages of this literature? We hope to have an inspiring session with some good and relevant KM tips,
Let Go of Control; Encourage and Monitor
In this week's Twitter Chat we revisit the 13 KM tips of Stan Garfield by highlighting control and motivation issues in knowledge management.
Stan will host a discussion based around 2 of his 13 tips
- Let go of control; encourage & monitor
- Just say yes; be responsive
11 other KM tips from Stan
- Collect content; connect people
- Lead by example; model behaviors
- Tell stories; get others to tell theirs
- Include openly; span boundaries
- Prime the pump; ask & answer questions
- Network; pay it forward & share relentlessly
- Let go of control; encourage & monitor
- Just say yes; be responsive
- Meet less, deliver more
- Enable innovation; support integration
- Try things out; improve & iterate
- Set goals; recognize and reward
Strategies for integrating user-generated content within an internal knowledge base
The Knowledge Management and Application Domain
Moderated by Steven Wieneke. @stevenwieneke
This chat is a collaboration between KMers and the SIKM Community. The SIKM Leader teleconference is titled "The Knowledge Management and Application Domain" which is also the title of our new book. The teleconference will be a discussion between the 2 authors, Karla Phlypo-Price and me, about the book. Participants can ask questions as well. The book can be previewed at Google books by following this link:
http://books.google.com/books?id=ETL0pYooT00C&printsec=frontcover&dq=The...
After this conference we'll discuss this topic further in the KMers community using the questions mentioned in the agenda.
1. What is the advantage of modeling (documenting) the focus areas within the KM community?
2. What is the impact on the Knowledge Management community of erring on omission of other disciplines? …inclusion of other disciplines?
3. Should all KMer’s be practicing exactly the same thing or is there room in the community for specialization?
4. If specialization is acknowledged, what is the advantage of maintaining the specialization name under the umbrella of KM rather than relabeling very thing KM?
5. Is there a possibility that a KM strategy that was unsuccessful in the past for some could have been successful for others? If successful, do we all need to implement it or just acknowledge the success?
KMers.org Community Chat
Our community exists for nine months now. We want to use today's chat to explore experiences with previous chats, and ideas for future chats. We also want to investigate ideas for other (online) KMers events.
- What did you think about the chats so far? What would make more relevant for you?
- What could help to increase chat participants and community members?
- Would you be interested in deepening your KMers membership by becoming community moderator?
- Do you have ideas on other community activities we could organize?
Growing Virtual Communities within Your Organization to Reach the Future FIRST
Knowledge management professionals see ourselves as part of the solution in keeping our organization ahead of the curve. With the explosion of virtual communities since the advent of Web 2.0 social networking models in the consumer sector, how have these same types of collaborative communities played out within organizations? Corporate intranets can play a core role within an organization, enabling an organization to reach the future FIRST. Have you employed virtual spaces internally for your company to foster a more transparent culture of communication, collaboration, and knowledge sharing? Do you believe internal communities allow organizations to grow and evolve to gain a competitive advantage? This micro-conversation will center around our stories and on how we view the contribution of online communities to the overall mission and goals of an organization. We will also explore key requirements that must exist within any organization for communities to flourish, influencing factors, community dynamics, and methodologies employed for growing and managing virtual communities.
Resources:
Selection of cards and ideas based on Patrick Lambe's KM Method Cards www.straitsknowledge.com.
Communities: 1) Community of Interest (Type: Approaches / Card #06); 2) Learning Culture (Type: Approaches / Card #18); 3) World Cafe (Type: Methods / Card #37); 4) Open Space Technology (Type: Methods / Card #38); 5) Story Listening (Type: Methods / Card #51).
Models: 1) Email Detox (Type: Approaches / Card #08); 2) Graphic Facilitation (Type: Methods / Card #57); 3) Information Neighborhood (Type: Methods / Card #58); 4) Rewards and Recognition (Type: Approaches / Card #19).
This idea of "Future First" is from "Are you as sick of Sustainability as I am?" by Nathan Shedroff from Design is the Problem (URL: http://www.rosenfeldmedia.com/books/sustainable-design/blog/are_you_as_s...). In the blog post about the book Shedroff says, "Sustainability offers those leading companies the opportunity to get to the future first and learn how to keep their differentiation (in products, in brand, and in customer satisfaction) when the rest of their competitors finally find their way to the same spot. If the 'right thing to do' isn't enough, then competitive market differentiation, cost reduction, and risk mitigation should be."
- What types of communities has your organization built and what methodologies for sustaining them worked best? Does your senior management staff participate in online communities? Explain.
- Do you grow your virtual community around information neighborhoods, an arrangement of key information resources for a particular target audience?
- Have you been able to reduce the over-dependency on email and its inefficiencies by introducing more effective channels for collaboration and information sharing? What motivates people to participate?
- When dealing with the "human factor" in KM - are you able to get past the WIIFM (= what's in it for me) attitude to engage staff and encourage them to share their knowledge?
- Have you incorporated a rewards and recognition system?
- Are rewards and recognition based on the contribution of an individual or a group?
Knowledge Management for Development
KM for business is what we're mostly talking about, by default. At best, we envisage KM for government or for nonprofit organizations. We commonly think that the issues and usage of KM are the same, whatever the environment.
Development projects, such as social entrepreneurship of charity projects in developing countries, are of course different from usual business/government projects. Or are they? Certainly, the circumstances in which these development projects are run may be difficult, but are their KM challenges fundamentally different from day-to-day KM? Isn't it also about bringing a community together (in this case, international development practitioners) and sharing knowledge and experience? Or is the cultural aspect more important, working with a North-South mix of participants, large and small organizations (think UN and local NGO), academics, policy makers, and activists, etc.
In this chat, we'd like to explore:
- What's specific about KM4DEV?
- How can KM provide (better) support for development projects?
- How can we, as a community, leverage our KM capabilities for development?
Knowledge Management, Organizational Structures and People
Knowledge management touches all parts of an organization. This creates many opportunities and challenges for a KM department. Organization and decision-making can help your company outperform or hold you back. What is your organization structure doing for you?
- Where does Knowledge Management fit in your organization (to whom does the head of KM report)? Is it the right place for it?
- How many, and what kind of people work within the KM department? How do you find the best people for these jobs? (look for KM experience? other backgrounds?
- What is the career path for someone in KM?
- How effectively does your organization make and execute decisions about knowledge management? What helps or gets in the way?
