Training Community Managers and Facilitators

johanlammers

With the uprising of social media and online collaboration tools a lot of organizations face the challenge of having to manage or facilitate online communities. In the harsh reality these community managers are seldom fulltime employees, but have to manage or facilitate their communities part-time besides all the other 'professional' work that needs to get done (and often wins the battle for time...). How should these managers be briefed? Put up to speed? Motivated? Such questions will hopefully get some answers during this twitter chat session.