tools

chris_collison

I'm doing a keynote to 600 law librarians in the summer, and for many of them, I suspect their experience of KM will be the "straight and narrow" information-centric route. I've promised to take them "off road" to explore some other parts of the KM landscape. I'd love to involve you in helping me figure out some of the features I should show them during this #KMers twitter chat.

The highway.
What KM tools and techniques would we describe as completely middle-of-the-road and "a given" in most organisations? [e.g. SharePoint, Communities of Practice, basic internal Collaboration]

The winding country roads.
Which approaches have you found which have been unexpected, a little off the beaten track, but fairly easy to take people to if they're starting with "regular KM"? [e.g. Storytelling, Externally-focussed communities, Yammer]

The spectacular views.
What about the more surprising techniques that are well off-the beaten-track for many people, but well worth the effort to get there? [e.g. Visualisation, Narrative Sensemaking, Gaming?]

The parallel routes.
What are the canals and railways which are going in the same direction as the KM road -alternative routes if we get a flat tyre... [e.g. Continuous Improvement, Internal Benchmarking, Business Excellence...]

The swamps , quicksand and dead-ends.
Which approaches have you seen which have turned out to be a drain on resources, sucking in effort and money with insufficient return. The things you wished you'd never gotten into... [e.g. Knowledge Audits? Massive multi-level taxonomy projects??]

JohnReaves

We're engaged in conversations all the time, and in an age where many conversations are conveyed digitally, a lot of those can be archived, searched, filtered, indexed. But is that all there is to it, from a knowledge point of view? Are there opportunities to be missed (or exploited) to provide tools and methodologies that turn conversations into structured formats that are more useful in terms of knowledge creation and dissemination than the raw flow? We'll discuss these questions and the ones below.

Q1: What's the difference between conversation and content?
Q2: What's the difference between content and knowledge?
Q3: How do conversations and content fit (or not) into a conventional KM perspective, and into conventional KM tools?

weknowmore

Google Wave is an online software application product of Google, described as a personal communication and collaboration tool. It is a web-based service, computing platform, and communications protocol designed to merge e-mail, instant messaging, wikis, and social networking. It has a strong collaborative and real-time focus supported by extensions that can provide, for example, spelling/grammar checking, automated translation among 40 languages, and numerous other extensions. It is still in preview mode, thus not yet officially released.

When Google Wave was introduced it created a wave of enthusiasm all around the world, including from knowledge managers. At the moment, some people still underline its unique opportunities for collaboration, others were dissapointed by the buggy experience of the new platform, they could not see the practical use, or felt all alone because their colleagues weren't on it.

During this chat we will look at experiences people had with Google Wave, explore opportunities and threats, and share tips and tricks.

• Are you using Google Wave?
• What can Google Wave mean for KM?
• What are/could be succesfactors making Google Wave collaboration succesful?
• What Google Wave robots/extensions are particularly useful in a KM context? And how can they be used?