structure

driessen

Knowledge Management is currently often related to the unstructured information and knowledge processes in organizations. In the past the focus of KM was on the structured side. But how can/are these combined in organizations? More specifically: how does enterprise 2.0 relate to BPM? As you may know this is being heavily debated now on the web.

1. Intro: Is the summary clear? Is the distinction clear? What do you call unstructured information/knowledge processes and structured processes?
2. Do you agree KM currently mostly focuses on unstructured processes? Why is this?
3. Are both types of processes supported holistically/in context in your company or companies you know?
• What does this mean for tools? Should tools support both processes? Or should we piece together a tool landscape?

ChiefExecMom

Knowledge management touches all parts of an organization.  This creates many opportunities and challenges for a KM department.  Organization and decision-making can help your company outperform or hold you back.  What is your organization structure doing for you?

1. Where does Knowledge Management fit in your organization (to whom does the head of KM report)? Is it the right place for it?
2. How many, and what kind of people work within the KM department? How do you find the best people for these jobs? (look for KM experience? other backgrounds?
3. What is the career path for someone in KM?
4. How effectively does your organization make and execute decisions about knowledge management? What helps or gets in the way?