sharing

incentintel

Successful knowledge management has traditionally been thought to be a “system” issue. Technology was the solution. Reality is that the technology system is ½ the issue – the other half is human behavior to WANT to share/contribute knowledge. Changing behavior relative to sharing and contributing is as important as the tool.

From Journal of Knowledge Management :

Most companies are finding that leveraging knowledge extremely difficult, and more dependent on building a culture based on effective communicating teams, and interdepartmental trust, than on information technology. (from: 2Journal of Knowledge Management Practice, August 2004 The Relationship Between Social Interaction And Knowledge Management System Success Anthony J. Delmonte, Kennedy Space Center, Jay E. Aronson, The University of Georgia.)

Key to success is getting people to share information.

The questions for the chatters are:

1. Do you see sharing as a barrier to knowledge management?
2. What other behaviors are critical to a successful KM initiative?
3. What have you done in the past relative to increasing participation in KM initiatives?
4. How has participation been rewarded and reinforced?
5. How important is it to have senior managers modeling KM behaviors?

swanwick

Q1: Why are people so interested in sharing online about their personal lives, but not so much at work?
Q2: Is there common ground between personal fulfillment and corporate value re: sharing at work?
Q3: What is the measurable and non-measurable ROI of sharing at work?
Q4: How can orgs encourage people to share more info/knowledge at work?