monitoring
Do we need a Maturity Model for KM?
Sophisticated, established disciplines often develop "maturity models" as they themselves mature, e.g., Software Engineering Institute's - Capability Maturity Model (CMM)®
For KM, a number of maturity models were developed, possibly prematurely, in the 1999 - 2001 era. Some work has been done since then, but not one has emerged as a robust, de-facto standard. Is it about time that KM begins to demonstrate signs of maturity by having such tools and supporting KM Methodologies?
Let's chat about the merits of developing a robust maturity model for KM.
Specifically, let's chat about some desirable maturity model characteristics, such as:
Q1: Should it be 'staged - sequential such as birth, child, teen, ...' or 'continuous - allows for loopbacks'? But, clearly the number of levels shouldn't be specified, but be flexible (traditional 4 - 6) and let's let the developers see how it unfolds?
Q2: Should the model be not only a more traditional diagnostic, assessment tool, but have prescriptive abilities as well (how you advance to the next maturity level)?
Q3: Should the model itself be flexible to allow for relevant application in a number of different organizational circumstances? If so, what are the common, almost generic components vs unique, industry-specific, if any?
Q4: Finally, if it is worthy of doing, what is a viable way forward?
Monitoring, Assessing KM
Chat is 12pm ET / 9am PT
Knowledge management is ill-defined but even more crucially ill-assessed. The inaccuracy and inadequacy of monitoring (1) approaches for KM has left behind a trail of tensions, heated debates, frustrations and disillusions. Differing perspectives on the value of KM and on ways to conduct monitoring have further entrenched these reactions.
How to reconcile expectations from managers / donors on the one hand, from teams in charge of monitoring knowledge management and clients / beneficiaries on the other hand? How to conjugate passion for and belief in knowledge-focused work with business realism and sound management practice?
What are approaches, methods, tools and metrics that seem to provide a useful perspective on monitoring the intangible assets that KM pretends to cherish (and/or manage)? What are promising trends and upcoming hot issues to turn monitoring of KM into a powerful practice to prove the value of knowledge management and to improve KM initiatives?
Join this Twitter chat to hear the buzz and share your perspective...
- What do you see as the biggest challenge in monitoring KM at the moment?
- Who to involve and who to convince when monitoring KM?
- What have been useful tools and approaches to monitor KM initiatives?
- Where is M&E of KM headed? What are the most promising trends (hot issues) on the horizon?
