information professionals

incentintel

Successful knowledge management has traditionally been thought to be a “system” issue. Technology was the solution. Reality is that the technology system is ½ the issue – the other half is human behavior to WANT to share/contribute knowledge. Changing behavior relative to sharing and contributing is as important as the tool.

From Journal of Knowledge Management :

Most companies are finding that leveraging knowledge extremely difficult, and more dependent on building a culture based on effective communicating teams, and interdepartmental trust, than on information technology. (from: 2Journal of Knowledge Management Practice, August 2004 The Relationship Between Social Interaction And Knowledge Management System Success Anthony J. Delmonte, Kennedy Space Center, Jay E. Aronson, The University of Georgia.)

Key to success is getting people to share information.

The questions for the chatters are:

1. Do you see sharing as a barrier to knowledge management?
2. What other behaviors are critical to a successful KM initiative?
3. What have you done in the past relative to increasing participation in KM initiatives?
4. How has participation been rewarded and reinforced?
5. How important is it to have senior managers modeling KM behaviors?

lehawes

As Enterprise 2.0 management philosophy and technologies are being introduced and adopted in organizations, information professionals in established roles (e.g. Corporate Librarian, Knowledge Manager) are investigating how they may best contribute and create value in the new environment. This session will explore how information professionals' jobs are changing and how they can thrive in highly collaborative organizations.

[Time: 12-1pm ET]

Potential Discussion Questions:

• How has the traditional role of information managers changed?
• What new opportunities are available for information managers to help their organizations?
• What new skills are needed for current information managers to remain relevant?
• Are information managers becoming community managers?
• If your organization was hiring a new information manager, how would the job description be worded?