What is wrong with KM?

Date & time: 
Tuesday, March 16, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

KM has been around for quite a while now. We all agree it is incredibly valuable to organizations so why is it not getting the widespread attention that we feel it deserves. This chat will aim to dig into some of those reasons and may even get ambitious enough to come up with some ideas to change course.

Agenda: 

Q1: Why is KM as a discipline not more widespread/popular than it is today?
Q2: Is part of the issue with KM the type of people it attracts?
Q3: What could KM be doing differently to improve the course?
Q4: Should we break up the band and focus on individual facets vs. KM as a whole?
Q5: What other industries/practices have similar problems? Can we learn anything from them?

~200 Words provided to KMWorld Magazine

Below is the text that I provided for Hugh McKellar about KMers

Last November at the KMWorld conference in San Jose a new community was born. While most online communities require email reminders to keep members informed of recent activity, KMers works exclusively through Twitter. It helps to answer the question, “why should I use twitter”.

How do you market KM in organisations?

Date & time: 
Tuesday, March 2, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

17:00 UTC = 12pm ET

It would be interesting to hear how organisations have branded and marketed their KM interventions into the company. Is this a budget item, what crazy ideas people have tried out, how to do it on a shoestring?

KM and Google Wave

Date & time: 
Tuesday, February 23, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

Google Wave is an online software application product of Google, described as a personal communication and collaboration tool. It is a web-based service, computing platform, and communications protocol designed to merge e-mail, instant messaging, wikis, and social networking. It has a strong collaborative and real-time focus supported by extensions that can provide, for example, spelling/grammar checking, automated translation among 40 languages, and numerous other extensions. It is still in preview mode, thus not yet officially released.

When Google Wave was introduced it created a wave of enthusiasm all around the world, including from knowledge managers. At the moment, some people still underline its unique opportunities for collaboration, others were dissapointed by the buggy experience of the new platform, they could not see the practical use, or felt all alone because their colleagues weren't on it.

During this chat we will look at experiences people had with Google Wave, explore opportunities and threats, and share tips and tricks.

Agenda: 
  • Are you using Google Wave?
  • What can Google Wave mean for KM?
  • What are/could be succesfactors making Google Wave collaboration succesful?
  • What Google Wave robots/extensions are particularly useful in a KM context? And how can they be used?

Expertise Location - Latest, Greatest Ideas and Approaches

What is the best approach to expertise location? Profiles (is the profile automatically generated or user generated)? People Maps? Blogs/Wikis? CoPs? White pages? What is the expected behavior and process to find expertise? Subject matter experts or subject matter networks? What is the true value of expertise location? How can we measure success?

Monitoring, Assessing KM

Date & time: 
Tuesday, February 16, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

Chat is 12pm ET / 9am PT

 Knowledge management is ill-defined but even more crucially ill-assessed. The inaccuracy and inadequacy of monitoring (1) approaches for KM has left behind a trail of tensions, heated debates, frustrations and disillusions. Differing perspectives on the value of KM and on ways to conduct monitoring have further entrenched these reactions.

How to reconcile expectations from managers / donors on the one hand, from teams in charge of monitoring knowledge management and clients / beneficiaries on the other hand? How to conjugate passion for and belief in knowledge-focused work with business realism and sound management practice?

What are approaches, methods, tools and metrics that seem to provide a useful perspective on monitoring the intangible assets that KM pretends to cherish (and/or manage)? What are promising trends and upcoming hot issues to turn monitoring of KM into a powerful practice to prove the value of knowledge management and to improve KM initiatives?

Join this Twitter chat to hear the buzz and share your perspective...

Agenda: 
  • What do you see as the biggest challenge in monitoring KM at the moment?
  • Who to involve and who to convince when monitoring KM?
  • What have been useful tools and approaches to monitor KM initiatives?
  • Where is M&E of KM headed? What are the most promising trends (hot issues) on the horizon?

KM Beyond the Firewall

Date & time: 
Tuesday, March 9, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

Traditionally, knowledge management initiatives have focused on sharing, collaborating and connecting inside the enterprise. This is the right place to start, but our colleagues, partners, clients, suppliers and even competitors also have knowledge and expertise that we can use. Can KM grow beyond the boundaries of the enterprise to include their participation? 

Regulatory and security issues aside, expanding KM beyond the boundaries of the enterprise holds bright promise. In this week's Tweetchat, we'll explore the potential advantages and obstacles of extra-enterprise knowledge management, and share strategies for pushing KM's boundaries "beyond the firewall." 

Agenda: 
  • How does extra-enterprise KM strengthen (or compromise) our competitive advantage?
  • What can we do to establish and distinguish credibility among internal and external participants?
  • When and where do we engage people outside our organizations?

Personal Knowledge Management

Date & time: 
Tuesday, February 9, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

Davenport and Prusak correctly observed that "knowledge management must be part of everyone's job." Perhaps the most fundamental way this happens is through personal knowledge management or personal sensemaking. Harold Jarche describes personal KM as a three-part process of aggregating, filtering and connecting/sharing.

During this KMers' Tweetchat, we'll discuss ways to achieve personal KM and how knowledge managers can coach knowledge workers throughout their organization to be more effective at personal KM or personal sensemaking.

Agenda: 
  • What effective means have we found to aggregate, filter and share information?
  • Is personal KM a good foundation for corporate KM, or are they competing efforts?
  • What are the corporate benefits of individual KM efforts? Should a company deliberately seek to take advantage of individual KM efforts?
  • How do we build a corporate culture in which individuals take responsibility for personal KM or personal sensemaking?

Knowledge for Innovation

Date & time: 
Tuesday, February 2, 2010 - 17:00 - 18:00 UTC
Moderated by: 
cdn
Chat Announcement: 

Modern organizations need a new, collaborative, value-driven approach to Innovation, which is challenging traditional views. It appears that the “Knowledge Management side of Innovation” is not fully exploited. Closer synergy between Knowledge and Innovation practices would certainly benefit the innovation process.

Agenda: 

 Questions for this chat session:
- What could Open Innovation learn from KM?
- Which KM practices are applicable in an Open Innovation environment?
- What constraints are imposed by Open Innovation?

Success Stories and Best Practice of KM Implementation in Enterprises or Organizations

Related Chat Event: 

KM had been known for a long time, but the information on the success stories and best practices of KM implementation in an enterprise or in an organization is difficult to obtain. With this discussion thread we try to expose the experiences in any enterprise or organization that can be shared by us all.

KMers Workgroup Poll

Last week on KMers chat we talked about the possibility of a KMers remote workgroup. Lots of great ideas for a worthy topic were brainstormed and they have been captured in this poll: http://answers.polldaddy.com/poll/2595909/

If we get enough interest in any particular project, we will use KMers to help get it started.

Lead by Example and Model Desired Behaviors [Stan Garfield Tips part III]

Date & time: 
Tuesday, January 26, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

Many knowledge management programs and social media initiatives begin as grass roots efforts or skunk works projects, gaining users from the ground up. Others are launched by top executives through formal communications imploring members of the organization to participate. The most successful implementations combine both of these methods, while adding one more: the executives and their staffs not only communicate about the initiative, they actually participate themselves in a visible manner.

During this chat we'll examine this premise, and share experiences around it. 

A KMers workgroup project

Date & time: 
Tuesday, January 19, 2010 - 17:00 - 18:00 UTC
Moderated by: 
Chat Announcement: 

US chat time is 12pm EST, 9am PST

This chat will be about the possibility of creating a KMers virtual workgroup to accomplish some task that we feel is worthwhile.

Agenda: 

What is a virtual workgroup?
What would we try to accomplish?
How would we work together?
Should we proceed? If so, what are the next steps?

Building the Chat schedule

We are working hard right now to develop a schedule of chats out at least a month in advance. We feel that this will

  • make #KMers more predictable/schedulable
  • give chatters a chance to attend the topics they find most interesting
  • provide more exposure for the moderators
  • encourage blogging and comments leading up to each chat